haart London reviews

★★★★★ 5/5

Google

I’m pleased with my experience searching for a flat with Haart. Even if I didn’t find the right place, I felt looked after and lots of updates were received. I liaised with Maitane and even though I found a place elsewhere, during the search she offered great service and was very present with updates, messages and phone calls. I appreciate this. Thank you for your help and would definitely recommend Haart.PositiveResponsiveness, Quality, Professionalism, Value

Leti · 16 June 2022

★★★★★ 5/5

Trustpilot

The team are fantastic

The team are fantastic. We were kept well informed from start to finish with the sale of our house from pricing, marketing , feedback from potential buyers etc. we would highly recommend and will definitely use them again. Thank you to all of the team 😊

Sharon · 18 July 2024

★★★★★ 1/5

Trustpilot

Haart Lettings in Southgate

Haart Lettings in SouthgateThe worst agents I have ever had to deal with It wasn’t enough that they could not in any way do there job properly .. there was no way of contacting them .. didn’t reply to endless emails .. didn’t answer there phones This went on for more than a year and eventually after the tenant had vandalized my flat they could not do the deposit claim properly and I ended up loosing thousands I wouldn’t even give them 1 star Ongoing ombudsman claim Very unprofessional .

Maria · 12 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, not open about prospective buyers, poor communication with their staff, would never recommend this company.

Stella · 1 June 2026

★★★★★ 1/5

Google

EDIT- The day we were supposed to move in (the morning) there were problems with a certain certificate. The team of Haart told us they would update us about this certificate but I didn’t hear anything from them that day. I contacted them (this was already in the afternoon) and their the response was very vague, I was told that someone would call me back whenever the certificate was completed. Again, I didn’t receive any calls a couple hours later so I called back since the office was about to close soon. Their answer was again very vague and they told me they would call back when they received the document, so I told him that if we couldn’t move in that day, we had to book a hotel or we would be on the streets that night. They were well aware of this information. For us it was a very urgent matter and I didn’t feel much sympathy coming from them, so I felt very frustrated. Finally about half an hour before closing time Haart called me to tell me the certificate was completed and that we could move in. This made that our move began very stressful. When we met the letting agent after this stressful day, my partner and I were asked to pay 6 months of rent upfront, as an act of good will, we granted Haart's wish. However after these 6 months we were asked to pay the next 6 months immediately (contract of one year). I was very confused because it was clearly written in our contract that we should pay the rent each month. I contacted Haart with regards to this and they said they’d discuss it with the landlord, I did not see what could possibly be discussed and I feel like it was an absolute lie. When we decided to end our tenancy contract, Yvette caused it to be a very stressful move. She nearly forced me to allow her to do viewings while I was not present at the flat, while I clearly told her before that I was not comfortable with that idea. After that she kept on asking why I wasn’t comfortable with that idea and it made me feel very disrespected. I was utterly shocked by this service. What bothered me is that as soon as we got the contract in the beginning, we had been asked to leave Haart a 5 star review on google. They definitely do not deserve these 5 stars. We did however get very lucky with our landlord, she is a very friendly, caring woman. She even contacted us during the pandemic to ask if we were doing OK. The one who should’ve gotten the 5 star review is our Landlord only.

L · 16 June 2021

★★★★★ 1/5

Trustpilot

10 out of 10 would NOT recommend this company.

Absolutely awful customer service. They never answer their phones regardless of me being a paying customer and needing to know urgent things about my property. They do not reply to emails, the only way to speak to someone is to visit the branch directly which is ridiculous.2 times I have been in to speak to someone and the person I need to speak to is always 'out for lunch'...for 2+ hours? this guy needs to sort his eating habits out if it takes 2 hours for him to consume his lunch. fool.10/10 would NOT recommend. avoid this company!

SJ · 6 June 2024

★★★★★ 5/5

Google

Thanks for Sylvena for the smooth process, specially handling the work professionally; assisting with viewing to signing the contract, all the best

L · 16 June 2025

★★★★★ 5/5

Google

Mai has consistently gone above and beyond for my flatmate and I. From start to finish we have constantly felt looked after, even if things weren’t easy from our end! She has been truly amazing and we are so so grateful to her for everything she has done. Thank you so so much Mai for all your help! 😊 …

Hannah · 19 September 2023

★★★★★ 1/5

Trustpilot

Unsolicited calls after they saw one of…

Unsolicited calls after they saw one of my properties on Rightmove. My number is private, nowhere online and registered with the TPS! Since I gave them a mouthful about data protection and bothering me at 7:50pm I've received numerous spam texts from random numbers and scam calls. Whereas I NEVER received anything like that ever before.Coincidence? Doubt it.

Catherine · 6 November 2023

★★★★★ 5/5

Google

Mai Abasolo is really good and profesional estate agent. I can't recommend her enough.

M · 21 July 2023

★★★★★ 5/5

Google

I would definitely recommend using haart lettings Clapham. I was extremely pleased with the helpful service I received from Titania Barrett, she was attentive and reliable. Her communication was always fast and precise and she really helped break things down and solve all my queries.

Naomi · 25 July 2024

★★★★★ 5/5

Trustpilot

Lovely viewing experience!

Sophie was very warm and lovely, and really seemed to care on a personal level about helping us find our new home. We really appreciate all of her help send couldn’t asked for a better experience!

Christina · 13 March 2024

★★★★★ 4/5

Google

Thank you for Ishaq, who helped resolve the problem within one day. I wish it was always like this.

Torry · 16 July 2025

★★★★★ 5/5

Trustpilot

Can't thank Stephanie and Jade enough…

Can't thank Stephanie and Jade enough for all their help with the property we rent. They are true assets to the lettings team.

Joe · 16 September 2022

★★★★★ 5/5

Google

A special thank you to Alex who was soo helpful!! Very patient and super friendly

D.K.M · 16 June 2023

★★★★★ 5/5

Google

Mai was incredibly helpful and attentive at every stage of the process. Highly recommend 10/10

Lawrence · 16 June 2023

★★★★★ 5/5

Google

I have to thank the Haart agency and its workers, especially Mai. For the patience and order She does things, thank you very much, greetings.

Oscar · 16 June 2022

★★★★★ 5/5

Trustpilot

Me and my fiance had a great experience…

Me and my fiance had a great experience with Harrt. Mike was very welcoming and extremely helpful.

Joanne · 14 April 2023

★★★★★ 5/5

Trustpilot

Experience with Haart Agency

I haven’t spoken much with Janet Macdonald but when I have she seems to be on the ball with things. She is very polite and comes across as a very friendly person. Haart Agency has always been very helpful in the past when I have needed them. They were very sympathetic when I lost my husband and made me feel secure through a troubling time. Thank you.

Janet · 6 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

I was in contact with Nathan Binfield at Haart who went out of his way to help me in my search for a property. While I eventually did not take the property I was looking for he was very helpful and patient with me as I decided whether to buy or not. All in all a great asset to the Company and someone who you can depend on for information quickly and efficiently.

Andrew · 14 June 2022

★★★★★ 5/5

Trustpilot

Haart were very supportive though out…

Haart were very supportive though out the purchase process. Amrick Chattu (from Haart) was always reachable and quick to resolve the queries, he was happy to arrange multiple viewings and helped getting quick replies from Seller (as there were some delays from Seller). He also made sure that there were no outstanding issues/queries even after the purchase. overall great service, I would prefer them again.

Myself · 12 April 2023

★★★★★ 5/5

Trustpilot

Great swift service from Keeley Fisher…

Great swift service from Keeley Fisher who dealt with my maintenance issue within days of sending the request online. All done within a week from calling me to say the report has been picked up to having the engineer round to fix issue to calling back to make sure everything was ok. Many thnaks.

Manish · 19 January 2024

★★★★★ 1/5

Trustpilot

If there was a zero star I would have…

If there was a zero star I would have put that. Do not answer phones or emails. We reported an external patio door was broken and wide open in the middle of winter for 3 months and they failed to respond to our requests but when we had to move out due to the temperature they charged for the repair along with many other unreasonable items. Criminals

Ronnie · 26 January 2023

★★★★★ 5/5

Trustpilot

Sold our house via Haart/ Howard’s

Sold our house via Haart/ Howard’s. Been looked after very well, great communication. One thing I would say is not to work with DC Law. I wished we went with a different solicitor. But it is what it is, you learn from this. Overall Haart has been great, keeping us up to date. Chased for us. So now is just whether we complete or not! Fingers crossed.

YT.K · 24 January 2023