haart London reviews

★★★★★ 1/5

Trustpilot

Boiler broke down in my flat. Can't reach property management

Boiler broke down in my flat, have been trying to call the property management team, they do not answer the phone. I currently have no heating or hot water in the middle of winter - an emergency situation on any tenancy agreement, but not treated as urgent by Haart. I reported boiler issues months prior but had no response, and now it's completely gone. When the S*** hits the fan, Haart fails.

Rob · 23 January 2023

★★★★★ 5/5

Trustpilot

Michael Kenny has been really helpful &…

Michael Kenny has been really helpful & professional over the past 10 months. He has resolved my recent issues quickly and kept me up to date.

Jessica · 11 November 2022

★★★★★ 1/5

Trustpilot

I can not speak for the entire Medway…

I can not speak for the entire Medway branch however Billie-Jane provided an awful service considering she is the sales manager. Throughout my very lengthy transaction of purchasing my first home Billie-jane was unprofessional, abrupt, dishonest and untrustworthy.She told multiple lies in order to push the transaction through and rarely responded to emails within the week. I would strongly advise anyone who is assigned to Billie-Jane to ask for another agent to save yourself the additional stress.

Khalisha · 11 July 2022

★★★★★ 5/5

Google

Yvette was really helpful throughout the process. She was responsive to any queries and made the whole process as smooth as possible for us. Would definitely recommend and use Haart again!PositiveResponsiveness, Quality, Professionalism, Value

Rohan · 24 October 2021

★★★★★ 5/5

Trustpilot

Sue was incredibly helpful and friendly…

Sue was incredibly helpful and friendly when showing me round houses. Definitely would recommend to anyone looking in the area.

Ozzy · 25 May 2023

★★★★★ 1/5

Trustpilot

I have blocked Haart from calling me

I have blocked Haart from calling me. But they continue to do so. It is showing up on my dashboard that the blocked number is still trying to make contact. Our house is listed with a different agent, they have been calling me daily since day one asking us to break our contract with the agent and go with them. I have repeatedly said no. They are relentless, so even if we do change agents, it won't be with these pushy people. Not our kind of people at all.

Jen · 9 August 2024

★★★★★ 5/5

Trustpilot

Arslan was very helpful and showed us…

Arslan was very helpful and showed us the potential of the house. He was very friendly and professional and made us comfortable to ask all our questions. Great service overall.

Tania · 15 May 2022

★★★★★ 1/5

Trustpilot

Unethical, unprofessional, negligence

Unfortunately, my experience with Haart Coventry has greatly deteriorated since my initial positive interaction with Ben. Although he was professional and dedicated at first, the service has since become problematic, including unauthorised relisting of my property, poor communication, abusive behaviour from staff, negligence from management, and unethical practices.Despite numerous requests to remove my property from the market and address my complaints, these have been ignored. It's disappointing to see such a sharp decline from the initial positive experience. If I could give a lower rating than one star, I would. I cannot recommend them at this point; I would advise avoiding their services.

Iulia · 8 August 2024

★★★★★ 5/5

Google

Maitane was amazing in dealing with my letting! Very efficient and prompt response from the entire team, specifically Maitane.

Brigitte · 16 June 2023

★★★★★ 5/5

Google

I would like to share how wonderful our experience has been with Haart Lettings especially with Maitane who helped us with our renting process. She was very professional and always prompt in responding to any query we had. She also guided us so efficiently through the whole process making sure we had everything in place. Thank you!

Nivedita · 16 February 2024

★★★★★ 5/5

Google

Mai was fantastic throughout the whole process highly recommended very friendly and helpful.

Matthew · 18 November 2023

★★★★★ 1/5

Trustpilot

Very poor and bad service

Very poor and bad service, lack of communication. Just make sure to document at the start of your tenancy because they are always ready to impose a false charges on you. They will always find a way to stress you.

Babatunde · 9 December 2025

★★★★★ 1/5

Google

EDIT- The day we were supposed to move in (the morning) there were problems with a certain certificate. The team of Haart told us they would update us about this certificate but I didn’t hear anything from them that day. I contacted them (this was already in the afternoon) and their the response was very vague, I was told that someone would call me back whenever the certificate was completed. Again, I didn’t receive any calls a couple hours later so I called back since the office was about to close soon. Their answer was again very vague and they told me they would call back when they received the document, so I told him that if we couldn’t move in that day, we had to book a hotel or we would be on the streets that night. They were well aware of this information. For us it was a very urgent matter and I didn’t feel much sympathy coming from them, so I felt very frustrated. Finally about half an hour before closing time Haart called me to tell me the certificate was completed and that we could move in. This made that our move began very stressful. When we met the letting agent after this stressful day, my partner and I were asked to pay 6 months of rent upfront, as an act of good will, we granted Haart's wish. However after these 6 months we were asked to pay the next 6 months immediately (contract of one year). I was very confused because it was clearly written in our contract that we should pay the rent each month. I contacted Haart with regards to this and they said they’d discuss it with the landlord, I did not see what could possibly be discussed and I feel like it was an absolute lie. When we decided to end our tenancy contract, Yvette caused it to be a very stressful move. She nearly forced me to allow her to do viewings while I was not present at the flat, while I clearly told her before that I was not comfortable with that idea. After that she kept on asking why I wasn’t comfortable with that idea and it made me feel very disrespected. I was utterly shocked by this service. What bothered me is that as soon as we got the contract in the beginning, we had been asked to leave Haart a 5 star review on google. They definitely do not deserve these 5 stars. We did however get very lucky with our landlord, she is a very friendly, caring woman. She even contacted us during the pandemic to ask if we were doing OK. The one who should’ve gotten the 5 star review is our Landlord only.

L · 9 January 2022

★★★★★ 5/5

Trustpilot

Many thanks to Rachel Morton for…

Many thanks to Rachel Morton for sorting our Gas Safety certificate. We have always had great service from Rishi, Scott, Aimee and now Rachel. Thanks for all of your help.Kind regards,Andy

Andy · 28 February 2022

★★★★★ 1/5

Trustpilot

Haart are impossible to get hold of

Haart are impossible to get hold of, the calls get diverted to head office and no one returns calls or emails They have a shortage of staff in their Harborne office and that is their excuse for bad service and communication.I would not recommend them as property managers.They don’t follow standard procedure with reference to inventory and check outsAll in all I found them pretty useless property managers.

Farah · 5 May 2023

★★★★★ 1/5

Trustpilot

Haart Wolverhampton & management…

Haart Wolverhampton & management services update: shambolic Agency as you can see from there reviews .. prev BJB AGENCY.. over 4,000 reads from my previous updates & not one single acknowledgment from this Co. Broken window/ boiler breakdown/ sewage dripping from ceiling & no response.. I have now directly contacted landlord on behalf of tenants to try get resolved.. absolutely disgusting Thankyou Haart the Co with certainty NO ❤️ Heart

Sammy · 28 February 2023

★★★★★ 2/5

Trustpilot

Awful place to use in selling .

Awful place to use in selling .Got promised this that and the other when i signed up with them. Hardly brought any one up to view . Would often go weekswithout any one to view. Then when they did come the viewing would literally be a quick in and out . Nothing was said to try to "sell"the place.Fees high. Highly disappointed.

Phillip · 13 October 2023

★★★★★ 1/5

Trustpilot

Be careful!!

This agency was the first I chose when I put my flat on the rental market. Speaking with an agent who prioritizes gaining your business over your interests is not obvious at first. After 3 years of Haart fully managing my flat, I have nothing positive to say about them. While I can commend two staff members during that time, my overall experience with Haart has been unsatisfactory, and I do not recommend them. For instance, they allowed my tenants to take away two mobile heaters that I reimbursed them for purchasing. They charged for professional cleaning that never took place, leaving less obvious areas unclean. Communication was often poor, yet they had no issue taking their fees at source. I urge you to do your due diligence before entrusting your peace of mind to this estate agent.

Danny · 24 July 2024

★★★★★ 5/5

Trustpilot

We would like to thank Kirsty for all…

We would like to thank Kirsty for all the hard work and professional way she deals with selling our bungalow it’s been a much easier process thank you .

Steven · 16 May 2022

★★★★★ 1/5

Trustpilot

Terrible lack of communication skills…

Terrible lack of communication skills and basic understanding of the TDS that they use to hold deposits. Holding a deposit unlawfully.

Umair · 11 May 2026

★★★★★ 5/5

Trustpilot

Very helpful and professional

Thank you very much to Kyle Fisher and Lee Anson for being super helpful last week with my search for a new house letting. They took the time to discuss houses that would suit my needs and my cats and also showed me a property on the weekend as I could not make it during the week!

Almudena · 29 January 2024

★★★★★ 5/5

Google

Awesome service Mai was specially brilliant, ask for her for an even better service! Two words: Extra Mile

Javier · 16 June 2023

★★★★★ 5/5

Google

Cintia Kozma is an amazing property manager she is really good at her job can't recommend her enough

Dennis · 16 June 2023

★★★★★ 1/5

Trustpilot

Deposit and overpaid rent unjustly and unlawfully detained

Horrible experience. They constantly violate their own contract! Several, some very serious repairs ignored for months or even years at several occasions throughout my 9 years of tenancy. They only do their job and fulfill their part of the contract when you loose your patience and threaten that you’ll report them! Recently I’ve been handed with notice to vacate, as landlord is selling the property, so I left. I found a new house after I already paid my rent for the whole month in advance…After I moved out, I haven’t been informed about the inspection which I wanted to attend, to point out how much money I put in that property and answer any questions. I didn’t get this opportunity. I asked them for the report from inspection-I haven’t received it.The best thing is that almost two weeks after I moved out, the person who carried out the inspection called me saying my rent is overdue LOL. Aren’t you the one who’s seen the house empty?! Total mess, people! It’s been almost a month now, India Taylor who knew perfectly how to contact me when she needed something, now she keeps forgetting to contact me regarding my deposit and overpaid rent! It’s been almost a month and I have no information whatsoever, she ignored all my emails. Im done waiting now. A formal complaint has just been sent and if this doesn’t help, I will get more advise of what to do! You detain my money illegally with no justification, we’ll see you in court if necessary!

Agata · 15 July 2024