haart London reviews

★★★★★ 1/5

Trustpilot

Poor Company Service!

As first time buyers we had an unpleasant experience with this company, our agent Tiffany Clarke disappointed us extremely bad. We’ve made an offer however she didn’t sent any emails, we’ve waited 2 weeks just after to call I CALLED THEM, when she was meant to call to let me know about the property situation, and I just find out today in the morning after my Night Shift that the property is sold and we can’t offer our second price for the property. Then our agent Tiffany put me on line with her manager and her manager (don’t know the name as he didn’t presented himself) said that they are not looking just at the money, deposit or bank history they look at the people as well, which for me as a person from another country sounds racist.Service was just poor.

Victoria · 19 July 2022

★★★★★ 1/5

Trustpilot

Terrible practices, no accountability.

I instructed Haart to manage a property, after 2 months I had to retake management as the tenant complained that three issues has not be rectified. They had such high staff churn I dealt with 4 people in a two month period.

Nick · 22 December 2025

★★★★★ 5/5

Trustpilot

Stacy is superb.

Heart has an amazing team of staff. Stacy Cordaroy is particularly efficient, resourceful,helpful and very very responsive. Her prompt and efficient response to tenants' needs is amiable. She is an invaluable asset to Haarts team, I must say.

Malachy · 20 June 2024

★★★★★ 5/5

Trustpilot

Vicky has been helpful recommend doing…

Vicky has been helpful recommend doing business with her!

Lincoln · 24 April 2024

★★★★★ 1/5

Trustpilot

Bathroom Floor Flooding

Bathroom Floor Flooding Still not sorted my overflow in the bath. I have complained many times about the bathroom floor being flooded. I have basically been told to half fill the bath and not make and waves that might go down the overflow. It looks like the inside of the overflow has come off. They would rather tell me not to let any water go down the overflow that fix it, that involves money you see. Im paying £13,000 a year to this bunch of cowboys and i want out of my tenancy early. They service is beyond a joke and the landlord is a tight git too.quote their recent email - Regarding the over flow of the bath , your landlord has replied - The overflow on the bath shouldn’t be used as a way to get rid or excess water on a regular basis.previous email - Your bath over flow should not be used as a back up means to empty your bath. Please do not fill your bath so high in the property. It is there for emergency purposes only.edit - Haart are lying regarding the flooding of the bathroom floor as the landlord and agency are completely refusing to do anything, nobody has been instructed to tackle this problem. They cant even get the facts right. Its clear they are trying to look like reasonable people on the review site but their lack of action shows what cowboys they all are.Mr Lindsay

Mr · 4 July 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service! Especially by one member of staff in particular, Rachel. Ignoring calls from her direct line but happy to answer the store phone. Very very slow service. Made us feel like we were a problem chasing most things up, doing her job for her. If that wasn’t bad enough she hung up the phone numerous times. Now we are also having excuse after excuse for our holding deposit back after a month. Would avoid at all costs! Not one good thing to say about our experience.

Daisy · 4 July 2022

★★★★★ 5/5

Trustpilot

From Hutchins & Co Solicitors

Zoe Gibbons has helped make a recent sale a smooth, uncomplicated, 8-week transaction with her efficient communication and effective management leaving both us as the vendor's solicitor's and our mutual client with a sense of jubilation. We look forward in continuing to deliver a level of service scarcely found elsewhere with Haart (and Zoe in particular!) by our side.Many thanks for all your work on this one.

Bulent · 7 September 2023

★★★★★ 5/5

Trustpilot

Satisfied

Booking a viewing at Haart was easy and the wait on the phone was not long, actually very prompt. We made the appointment with Mr Clark and it was flexible enough to meet us as you reached very early to the address. We wear impressed with his costumer service and the attention to the details of our request. His patience with us in helping to find a good property and explaining, answering all our questions is admirable. I hope this review will reach him to understand how great job is doing by helping people and listening to their needs. G&B

Gabriel · 21 June 2022

★★★★★ 5/5

Google

Maitane has been a great agent, always available, really helpful and friendly!

Marc · 16 February 2024

★★★★★ 5/5

Google

My evaluation ONLY refers to Daniel Marden who has been fantastic and solved a problem quickly, in an effective way and was very attentive and kept us posted. Daniel stepped in when their colleagues failed to reply to our multiple emails and calls for months leaving us with a problem with the shower for a long time. In the last few months, Titania did an excellent job in replying promptly to our emails and sorting out anything that was needed in an efficient and professional way

Fabio · 23 September 2024

★★★★★ 5/5

Google

Mai was super supportive in helping me secure my new home! She was really attentive and called me regularly to make sure my application was going through successfully. Thank you so muchPositiveResponsiveness

Kerry · 16 June 2022

★★★★★ 5/5

Trustpilot

My English is not very good

My English is not very good, but Olivia King helped me very patiently and politely.

LI · 8 December 2023

★★★★★ 5/5

Google

Mai was so lovely and helpful sorting out our contract in a super efficient and receptive manner!

Georgia · 19 October 2023

★★★★★ 4/5

Trustpilot

Haart - Millie Fisher

I have been dealing with Millie Fisher and she has been very professional and helpful. She is prompt to respond my email enquiries and follow up with phone calls to make sure l am happy with her assistance. She dealt with my tenants efficiently to address issues raised during Gas Safety Check. I look forward to working with her for the time ahead.

Ebenezer · 2 December 2023

★★★★★ 5/5

Trustpilot

Samantha Ramsey from Haart in Clacton…

Samantha Ramsey from Haart in Clacton keeps me updated on my case so I can sleep peacefully.She is professional and helpful.Thanks Samantha

Leszek · 2 June 2023

★★★★★ 1/5

Trustpilot

Haart are awful

Haart are awful. They found me a tenant who disappeared and stopped paying rent. Haart put up an abandonment notice without my permission which can have serious legal complications for a landlord. I asked them to remove it so many times and they never did. Haart made a mistake on the tenant reference report which they said they couldn’t change but assured me the reference checks on the tenant were fine. They ignore my emails and only email me when they want something. They have misplaced the keys to my flat. They have put up a sold sign on my flat which they didn’t sell as I didn’t sell my flat and they won’t take it down.

Anonymous · 27 May 2022

★★★★★ 5/5

Google

I would love to give a five star review to Daniel Marden for his outstanding customer, service and professionalism has been very helpful, supportive and he goes above and beyond to make his customer happy. He is very knowledgeable ethical and efficient I would highly recommend him to all my friends and family to only do them. Thank you very much Daniel for all your services 😊

Ahmed · 20 August 2023

★★★★★ 5/5

Trustpilot

Best service provider by Hassan Ali

Hassan Ali has been doing wonderful service, today I requested about boiler issues, all issues resolved by within 2hrs time, amazing service by Hassan Ali

Hanu · 20 February 2023

★★★★★ 1/5

Trustpilot

Awful service

Awful serviceBooked a viewing for a property, the lady on the other end of the phone was so rude to then be told on the day they couldn’t find the booking in their calendar and it didn’t exist!Rearranged it for the week after, called up on the day to ask if it was going ahead and they had told us it had been cancelled, they didn’t even bother to let us know.Booked a viewing for a different property the next day, 1 hour before the viewing they call us to change the time, 4 minutes later they send us a text saying they are cancelling the viewing as there’s no estate agent to show us around. A complete waste of our time and we’ve been messed around from the start, we won’t be booking another viewing with haart as every time it just gets cancelled!Avoid!!!!

Katie · 14 May 2022

★★★★★ 1/5

Trustpilot

In my dealings with Haarts from manager…

In my dealings with Haarts from manager the to lettings agents all staff have been unprofessional disorganised and chaotic in their approach and conduct. Each interaction has been as due to their internal lack of competence and lack of clarity knowing their own systems.They never take responsibility for errors mismanagement or mistakes. If I could rate them as ZERO stars or lower I would. The most incompetent office in the history of incompetence.

Izabella · 15 February 2023

★★★★★ 5/5

Google

I've worked as a landlord with Carlo Dursi from Haart Clapham, who has been an excellent, highly knowledgable and professional lettings agent in all of my dealings with him. His experience allows him to offer spot on advice, and he always takes the time to call to talk over matters that could veer into potentially more complex territory, simplifying them and facilitating good communication between all parties. Highly recommend.

Melanie · 16 June 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Please please please. do not use this agent. I recently tryed to rent through them and im not sure why but at every step of the tenancy process they where very late to act. Often up to 48 hours. Then about 7 days before the move in date they requested proof of addres which had already been uploaded. ( through there online portal ). I immediately uploaded again. 24 hours later they contacted to say you must upload proof of address in 24 hours or the landlord will pull out. Immediately it was upload again this time with a screenshot as proof, 24 hours later they contacted to say they landlord had pulled out. When i called they refused to say why. I have since spoken to other people who have had very similar experience with them.

Thomas · 6 May 2022

★★★★★ 1/5

Trustpilot

Rip off stay clear landlords and tenants

Rip off. Landlords stay clear. Nice upfront staff but they stich you up with ficticious fees and fail to look after tenants, make huge errors, even threatened eviction to one of our nicest fully paid up tenants. They fail to pay us rent they have collected under Rental Collection service we pay for without us chasing and chasing and arguing for. Rediculous. Poor head office attitude that treat you like dirt. Taking our properties away from them. Theives. We are taking them to Court for failing to pay invoices for rent they have failed to pay plus more.

On · 6 May 2022

★★★★★ 5/5

Trustpilot

Laura from Haart Leeds has been…

Laura from Haart Leeds has been fantastic at navigating us through our purchase. We have had amazing service and can’t be more grateful for her work! Thank you!

Stephanie · 21 October 2022