Trusted Agent profile · London
★★★★★
1,961 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,961 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLaura from Haart Leeds has been…
Laura from Haart Leeds has been fantastic at navigating us through our purchase. We have had amazing service and can’t be more grateful for her work! Thank you!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleJennie has been a great contact at Haart throughout my tenancy and is always on hand to help and is on top of things. After some bad lettings contacts, thank you!PositiveProfessionalism
Dear BL, Thank you for taking the time to write such positive review always love to hear the feedback, Kind regards Haart Clapham Common Lettings.
5/5
GoogleThanks to Mai from haart Clapham who has been checking and helping on my property search. Although I haven't found a place through haart, she showed a genuine interest and professionalism.
Dear Tania, Thank you for your feedbacks. We're thrilled to hear you had an excellent experience working with Mai. Best wishes Haart, Clapham Common.
2/5
TrustpilotTerrible property management service
We use haart's property management for ongoing rent collection and the service is woeful. I let them know of our change of address 3 months ago and they still haven't amended their records, which is astoundingly poor. I received an email last month- in reply to a chasing email on my behalf saying it had been sorted and it had not. And it's worth noting the wait for this email was 3 weeks, something that was not acknowledged or for which there was no apology.Update in reply to Haart's message. Thank you for replying. I'd point out that the matter was not yet resolved at the time of the telephone call ending and I hope for an email confirmation this week.
Hi Hannah, we're sorry you feel you've had to leave this review, we take these matters seriously. Our branch manager has been in contact with you. However if you would like to raise this further please contact lettingscustomer.relations@spicerhaart.co.uk and we will look into your issues. Thank you.
5/5
TrustpilotGood experience
Ben Pooley and Dermid Thomas helped me and my family rent out our family home earlier this year. They showed great communication and managed to rent out our property after the first viewing for more than it had been marketed for. So far the tenants have been great and Haart have proved to be a decent estate agent to deal with.
Thank you for this wonderful review. We are always happy to help.Regards, Dermid and Ben - haart South Woodford Lettings
1/5
TrustpilotVery poor service
Very poor service. We were sold a property and sent email confirmation that the property has been sold to us (email received from one of the partner). However even after chasing multiple times over next 7 days we did not receive Memorandum of Sale. We were given no clear picture for the delay. Finally received a call from someone to understand our offer so that it could be clarified with vendors which I found odd since we were told 1 week before that property was sold to us. After again waiting and leaving multiple messages for a call back, finally received call that vendor has received another offer after property sold to us and they have decided to go with other offer.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotThe help I received from Ellie when…
The help I received from Ellie when viewing 2 of the properties were very comforting and professional. Even though she seemed young she was very knowledgeable and could answer each question without hesitation. I also appreciate the communication she has kept to keep me in the loop of what’s going on with my application and feel if everyone was as determined as her to do their job the world would be a better place. Kind Regards- JM
Hi,Thank you for your review on our haart Croydon branch and your experience with Ellie!
1/5
TrustpilotTerrible property management service…
Terrible property management service and responses.We use haart's property management for ongoing rent collection and the service is woeful. I let them know of any issues and response take very long time, which is astoundingly poor. I received an email last month- in reply to a chasing email saying it is responsibility of tentants at one end and other end landlord says do not do anything without his consents. And it's worth noting the wait for any emails was 1 weeks, something that was not acknowledged or for which there was no apology and no resolution.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotChloe Bird has been a great help
Chloe Bird has been a great help in managing this Haart rental listing. She has been prompt and effective in dealing with my requests ranging from inventory issues to fixing the exhaust extraction.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotRecommended!
Efficient and friendly service from Millie Essom, helping me with all the end of tenancy things and arranging for the return of my deposit. Thanks Millie.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleSharif was such a great help! He didn't apply any pressure like other agents and he was really down to earth. I wish more agents adopted his style and approach then agents wouldn't have such a bad Rep. Thank you Sharif for the 5star service.
Valentin Herault, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotClair pollard was of much help and…
Clair pollard was of much help and guided me through all of my queries and concerns. Highly recommended. She was very supportive!!
1/5
TrustpilotAvoid at all costs
In essence an appalling experience. I've sold several properties and these agents have set a new low. Dany would often take up to10 days to respond to emails and simply ignored and rarely returned calls. I was pushed from one Haart person to another during the sale having to deal with 3 different representatives - one just dissappeared without a word. Haart recommended a solicitor to the buyer who turned out to be beyond inept (they buyer is looking to recover their fee) The net result is this excellent property took over 15 months to sell from offer! Do yourself a favour and go with someone else - I wish I had.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI have had a great experience as a brand new tenant with haart. Mai has been fantastic to work with!
Hi Cara, Thank you for your kind words, we're happy that Mai provided a great service to you. We cannot thank you enough for choosing haart and we will be here every time that you need us. Enjoy your new home. Regards, haart Clapham
5/5
TrustpilotYasir
Massive thanks for Yasir for sorted out our issue with boiler. Very efficient, everything done just in couple of hours - even tho we were not at home! Thank you Yasir!
Thank you so much for your kind words.Regards,Yasir Naeem (Haart Lettings)
1/5
TrustpilotAdvice for landlords
Advice for landlords, Haart are one of the most expensive estate agents in the area in terms of property management fees. Their services aren’t that great either. If for some reason, you decide to go with them, do negotiate. They initially quote around 14% + VAT but they can go down as low as 6% + VAT. It was too late for me to know that.
I am sorry that you do not feel that you have benefitted from our services in the way that you would have hoped. Please note that we have three different service level options that each have different costings so the percentages that you are referring to are not for the same service level package however if you would like to discuss your service level option with us then please do reach out to a member of the team. Thank you.
5/5
TrustpilotI had a good time with Haart lettings…
I had a good time with Haart lettings agents through Marie Hawkins, the property manager. She is easily accessible and responds to situations promptly. Thank you Marie for being professional and also courteous.
5/5
TrustpilotHaart Estate Agents Ely
Haart Estate Agents Ely - Great proactive customer service from Maddison. she is professional, friendly and well informed. If you are looking for a new home I would recommend speaking to her.
1/5
TrustpilotDon’t bother
Lost out on a sale due to the incompetence and slowness of the staff. Staff didn’t even tell me a buyer had pulled out until someone was trying to book another viewing. You call, write and text and hear nothing from staff for weeks on end. Action points aren’t carried out. Viewers turn up without the an agent during the working week. Viewers and offers are confirmed as qualified but then turns out they’re not.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotSo Disappointed
We moved into the property on Friday unfortunately the front door wouldn't open.Went round the back and got inside through the back door. Front door has no lock and has somehow been jammed shut. This explains why on the two occasions Jamie Neave showed me around I was asked to enter and leave through the back door.It wouldn't have been an issue had I been told before hand. A bit sly wouldn't you say.This has caused me to postpone moving in because I cannot get my furniture in. This has caused me further expense so thanks for that.
Dear Mrs Wright, we are of course disappointed to receive this review. For this sale we dealt with a power of attorney who did not live at the property and was not local, we completed the relevant due diligence requirements on the 'sellers checklist' which includes questions requiring disclosure about any defects with the property (none where mentioned). We were never provided with the key to the front door, something which is not uncommon. We are sorry you are experiencing difficulty with the property, we understand our branch manager Natasha has called you today to try and assist, please do let us know if there is anything we can do to help. Kind regards, haart Wisbech
5/5
TrustpilotSecuring a home for my family was made…
Securing a home for my family was made easy. All thanks to Emily .Very patient and cooperative!!! Thank you so much!!
Dear Doreen, thank you for such a kind review. Haart Lettings Romford.
5/5
TrustpilotTatiana the superwoman
I was told to leave the property i was letting during Covid, a very tough time to find any property, Haart was the agents that helped me with the property hunt, best customer service by Tatiana she was very friendly and made the moving very smooth and now that am out after 2 years, tatiana is in touch and doing every bit to make things easier. Great agent with great customer service and a very friendly staff
Hi,Thank you for taking the time to leave us a great review about your experience with us and Tatiana!
1/5
TrustpilotBoiler broke down in my flat. Can't reach property management
Boiler broke down in my flat, have been trying to call the property management team, they do not answer the phone. I currently have no heating or hot water in the middle of winter - an emergency situation on any tenancy agreement, but not treated as urgent by Haart. I reported boiler issues months prior but had no response, and now it's completely gone. When the S*** hits the fan, Haart fails.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotIf I could give 0 I would! Worst Company I've dealt with...
Where to start;Harassment, Sarcasm, Hanging the Phone Up, Sworn at, laughing down the phone & unprofessional - Sadly this just portrays one member of the Property Management Team; Chanelle Smith! Absolute no customer service skills or manners, she lacks any clear knowledge of Property management including the Law. Rachel Morton; even worse, never answers emails, fails to respond to complaints & even manages to say her staff haven't done anything wrong, yet let us move into a rented property with NO SMOKE ALARMS!Then we come to the whole of the company, what a shambles, literally the worst experience renting a property ever, including being threatened by the Landlord through the Agents, yet we hadn't even received any Notice to leave the property because their incompetent & practically idle staff don't understand the Law.Steer well away from these clowns, they are useless.
We are sorry to read your viewpoint and obvious frustrations regarding recent events. As you are aware, we are currently working closely with you in line with our complaints procedure and we look forward to bringing matters to a conclusion in line with the Ombudsman’s Code of Practice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, London won Gold.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
