Trusted Agent profile · London
★★★★★
1,960 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,960 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe staff provide an excellent service
Haart were swift and concise making moving into my first property an easy process. A big thanks to Ellie-Marie Bird and Jamie Ranson for acting quickly and for the general service they provide at Haart.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotI have been in contact with Callum…
I have been in contact with Callum regularly over the recent weeks while we have been looking for our next house, Callum has always been friendly and helpful.Although Callum’s colleague (Oliwia - who is also very helpful) has shown us a couple of houses we met with Callum yesterday - he was very professional and knowledgeable, he had a good knowledge about the house we viewed and the circumstances of the family who are selling the house.I look forward to working with Callum while we find our perfect next home.
Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)
5/5
TrustpilotThank you Bethany and Julie
I would like to thank Bethany and Julie for handling my situation . You were amazing and my refund came in when you said it would xxThank you xLinds x
Dear Lindsey,Thank you so much for your lovely review and taking the time to do this.We are always more than happy to help.Thank you,Beth Edwardes & Julie Edwardes
5/5
TrustpilotMaintenance Contract Company
As a maintenance contract company we have been working with Joanne Matthewson at Haart for over 2 years now, its's always easy, straightforward and a pleasure. Joanne is always very professional yet approachable and friendly.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotThe response was timely and magical.
The response time was magical, swift and prompt compared to my previous experience. The speed and accuracy at which my challenges were attended to swayed my decision of moving out of the property. Many thanks Chloe Brawn. While l await execution from the agents am most happy and thankful.
5/5
GoogleExcellent service from Mai and the team, very happy with the service I received as a landlord renting out my 2 properties.
Hi Fiaz, Thank you for your kind words, we're happy that Mai provided a great service to you. We cannot thank you enough for choosing haart. Regards, haart Clapham Team
5/5
TrustpilotAmrick Chattu was very efficient
Amrick Chattu was very efficient, professional and informative in my request, he made me feel at ease, he had the information i needed within 20 mins which was great service.
Hi Kalpana, Thank you for your 5 star review and kind words. I'm pleased to hear that you were happy with the service provided by our team. Kind Regards, Praveena Haart Sales.
1/5
TrustpilotAbsolute shambles
Absolute shambles. My worst experience ever of dealing with a property management team and my only regret is signing up with them in the first place.If you are looking for a property management company who: you can converse with by phone, not wait weeks on end for replies to emails, expect to provide the correct information when required, who will provide you with good customer service (which you are paying for) and a company that actually cares about the landlord, then this company will not be for you!Personally I would never use their services again.
We are very disappointed that you were not happy with the service you received recently. As we have completed our internal complaints process, you are now able to refer your concerns to The Property Ombudsman Service if you are dissatisfied with our findings.
5/5
GoogleMy partner spoke with sylvena who was really lovely and helpful. A pleasure to speak with and thank you for getting us started on our accommodation journey !
Thank you for your kind words Ed, I am happy that you have had such a positive experience with Sylvena Buffong and the team at the Haart Clapham Common Lettings Branch. Wishing you all the best!
5/5
TrustpilotI rang to make a rent payment over the…
I rang to make a rent payment over the phone and was talking to Leanne she was advising me the systems were slow and to bear with her which I did! I made my payment and she was very friendly and professional and we had a friendly chat chat whilst waiting for the system to upload! Great service as usual
Good morning Sarah, thank you so much for your kind words and positive feedback for Leanne and her 5-star service. Have a great day! Newport Property Management
5/5
TrustpilotAmina Sultan has been very efficient in…
Amina Sultan has been very efficient in keeping me informed and keeping things up to date I would highly recommend her Thanks Nirmal
Thank you Nirmal, it has been a pleasure speaking with you, I am happy that I was able to help!Amina Sultan - Property Manager
5/5
TrustpilotJasmin is an excellent broker
Jasmin is a very good and polite broker who knows how to provide you with any information you need promptly, politely and professionally. My experience with Jasmin was positive and very pleasant.
Thank you for your kind words, we are pleased you had a pleasant experience.
1/5
TrustpilotAvoid this estate agents like the clap.
I wouldn't trust the nottingham office to sell ice cream in a heatwave. We've had 2 chain free properties sold since the beginning of June and as of the 10th November 2022 we do not have a completion date on either of them. Initially they failed to do adequate due diligence on one of the buyers who, it transpired, some months after accepting the offer, didn't have a mortgage offer. They were 'scared' to tell us apparently. The other property's buyer had a change of heart as to his funding source and they failed again to do their due diligence. In a heated property market we've had two void properties for 6 months + and we have to beg for updates. We were advised not to pull out of the first sale 'because it would take too long to start over'. Rubbish. It's just laziness on their behalf from start to finish and despite drawing these issues to their attention regularly we don't even get an apology let alone any action. Happily going to the property ombudsman once this is over and cannot recommend anyone to use them - any estate agent has got to be better than this shambolic set of passive aggressive unapologetic chancers.
I was sorry to hear you are not happy with our overall service of haart. Certainly, we value your business, and we are trying our upmost to get these properties through to completion. The current offers were agreed in June and are very advanced in the conveyancing process, and notably in these unprecedented market conditions 2 weeks ahead of the 22 weeks UK average time scales to exchange. As I’m sure you are aware, the solicitors have a responsibility and obligation to their clients (regardless of their funding situation and pressures from 3rd parties) to ensure the correct legal enquires are raised and satisfied. We understand dates for completion are now being discussed. Rest assured the team are actively working to get updates from the Solicitors and get the sales concluded.
5/5
TrustpilotGreat team
Olivia and Scott were very helpful and friendly. Olivia was by far the best estate we have ever dealt with.
Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)
1/5
TrustpilotExcuses, excuses and slow replies to emails
All throughout there have been excuses of staff shortage, people going on annual leave without turning out of office replies on, 10 days to reply to urgent emails. Now left with a damaged property, arrears and they've just taken a hands off approach though in their marketing brochures and in the contract they will assist you until the end. You're paying them monthly fees and often having to do their work for them. Ashley, Victoria, Kate and a few others I've dealt with have been sub-par at best. Landlords, go for another agency - please!
Good morning Mr Chung, I believe the property management team have responded to your email and have resolved the issue. If this isn't the case please feel free to email PMnewport@haart.co.uk. Regards haart property management
1/5
GoogleThere are scumers the take my holding deposit for no reason to and don’t want to refund when the cancel application stay away!!
Thank you for sharing your feedback with us. We're sorry to hear about your experience, and this is not the standard we strive for.
5/5
TrustpilotHaart branch
Ashley, chloe, Kate - newport branch.After what I thought was going to be a bad experience, it turns out, it was just a case of miscommunication & haart being stuck between a landlord & myself, without being able to give me a tidy answer at the time.But Once they did receive any updates or answers and was able to move forward, they was quick to do so and very helpful with all the paperwork & online forms. I viewed the property with chloe who was really friendly & informed me on everything little thing needed to know before applying & helped me through the application.Ashley & Kate helped correct the issues that unfortunately came up, (not caused by haart) and also helped with any concerns & also with completing the forms & finalising the move in date.Thank you for your help, and your patience.
Thank you for taking the time to leave us a great review about your experience with us, it is very much appreciated. Thanks, Newport Lettings & Property Management
5/5
TrustpilotLeanne has been amazing with the…
Leanne has been amazing with the management of my property, always prompt in communication!
Thank you for your lovely words about Leanne! We are pleased she has been able to help when needed :) Have a lovely day! Property Management
5/5
TrustpilotThank you very much, Tatiena
There was a gas leak in our kitchen. After reporting the problem to Haart, Tatiena contacted us very quickly. And with the same speed, she brought us an engineer. Thank you very much, Tatiena, we're very grateful.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
Trustpilotavoid haart agency please
avoid haart agency pleaseall they do just lie lie lie.and smile.first of all when privat landlord put us on haart they said:dont worry rent will not go up.continue the same.3 weeks later got letter with rent going up .2nd lie.landlord was selling house.ok.they said dont worry.continue living as selling for landlords and we can live as normal.3 weeks later got section 21 to move out.3rd lie.in notice to move out there was sentence: we will help to move out if u need rent for 3 bedroom.and they didnt.even they had.but oh we dont have ur email.we rent already.even still on zoopla.anywaywe couldnt move out in 2 month notice.but they continue every second day calling and asking to move and new owner waiting.i tried my best and found House available stright away told this to haart and then ups we need give 1 month notice to move out.seriuosly.as had nee cobtract.we moved as couldnt stand this situation.and they take rent 2 weeks rent from deposit even we not lived here.and they been very rude and sarcastic saying oh its ONLY £351 we take from deposit for not living here even landlord agreed to finish and cancel contract.but haart wanted extra money for nothing.very rude.please avoid them.
Thank you for the review, I understand you have been communicated with in relation to the issues you have raised. If you have any further concerns please email us on pmsomerset@haart.co.uk
5/5
TrustpilotOliver bristol branch
Well what can i say. Outstanding service from oliver at haart bristol branch. Very polite well mannered and above all he kept us updated every step of the way about the sale of our house. If it wasnt for him i dont think we would of sold it. Keep up the good work oliver your an asset to the company.
Thank you for taking the time out of your day to leave Oliver a 5* Google Review. Thank you kindly. Warm regards, haart Sales Bristol
5/5
GoogleAlex was great at helping answer a few questions I had about a property, super professional and would recommend anyone him to anyone needing advice
Dear Jimmy, Thank you for your lovely review. We are very happy that you were satisfied with our services. Kind regards, haart Clapham Common
5/5
GoogleAlex was very polite and helpful, he made me feel listened to and handled my query. Could not ask for better service, thank you Alex!
Hi Renee, Thank you for your kind words, we're happy that Alex provided a great service to you. We cannot thank you enough for choosing haart.
5/5
TrustpilotGreat service from Rian and Simon of the London East Ham Branch
Sold my house with Haart, Simon and Rian were very professional and helpful. Kept me updated throughout the process. I'm grateful for the services I received from Haart and would highly recommend them.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, London won Gold.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
