haart London reviews

★★★★★ 1/5

Trustpilot

Property management service isn’t fit for purpose

Haart’s property management service isn’t fit for purpose. They don’t answer the phones, they don’t respond to emails, they simply don’t manage the property. On two occasions we have used their contractors and the standard of work was so poor we had to instruct other contractors to put the work right, and Haart had no interest in resolving the issues. Even the local Haart branch commented how bad the property management team were and how they were losing them rental properties. Their complaints process is a joke whereby they apologise for not answering phones, not resolving outstanding issues, providing incorrect advice etc. but don’t actually resolve the issues you complained about. Whether you are a tenant or a landlord avoid Haart at all costs.

S · 25 January 2023

★★★★★ 5/5

Trustpilot

Whenever I have had any dealings with…

Whenever I have had any dealings with Katie Hunter of the Property Management Team it’s always a pleasure. So helpful, professional and friendly. Great service, thank you Katie.

Tina · 31 May 2023

★★★★★ 5/5

Trustpilot

Michael Birley is a very friendly and…

Michael Birley is a very friendly and professional member of the team, quick to respond to queries and any questions I have asked. Very knowledgeable and very helpful. A valuable member of your team. Well done Michael.

Lorraine · 12 July 2022

★★★★★ 5/5

Google

We're first time landlords as needing to move to work overseas. There's a lot that needed doing but Isra, in particular, and Sylvena talked us through the process. Their knowledge and patience made this daunting task straightforward. Their …

Anup · 16 April 2025

★★★★★ 4/5

Trustpilot

Joe has been great in ensuring we get…

Joe has been great in ensuring we get an apartment of ours.. We are almost in the final process of moving in and this is basicaly because of him..

Franca · 24 April 2023

★★★★★ 1/5

Trustpilot

Anyone thinking about using either…

Anyone thinking about using either Haart Southgate or Haart full stop - please save yourself the hassle and immediately go elsewhere...it is now nearly 18 months since the shoddy work was done on my flat without my consent that reduced the value of said flat. Adam Clasby and Charlotte O'Connor at your Southgate branch are worse than useless I'm afraid - no response from either of them since 16 November despite phonecalls, emails and going into the branch. I sent a formal complaint and was told that I would hear 'on or before 10 January' - how did I guess that I wouldn't hear anything back and it is now 12 January. It is an especially nice touch from Haart that Adam Gill, who sent the email on 16/12 confirming I would hear back by 10 January, has no phone numbers at all on his email footer and they are just blank boxes - I can only imagine that he doesnt want to hear back from people desperate to resolve the issues Haart caused to their flat, once and for all, which is typical of the service I have received from every single person at Haart in 2022 and 2023 so far:Adam GillOperations Associatehaart ddl: mobile:

Becky · 12 January 2023

★★★★★ 5/5

Trustpilot

First class experience

I would like to inform you and all your office staff that from the first time of meeting with them regarding Haarts dealing with the sale of our property, everything was dealt with in the most efficient and professional way.The way the property was marketed could not have been better, and if asked, we would have no hesitation in dealing with you again and would happily recommend your services to others.Thank youSally and Richard

Richard · 14 July 2023

★★★★★ 1/5

Google

Worse letting agents I’ve had (and I’ve had bad ones in the past). Awful for both landlords and tenants. They mislead at viewings and completely ignore you if you have any issues. The tenants end up being ignored to such a degree that they threaten legal action- which then puts the landlord in a difficult position. Avoid at all costs. They are notorious for being this bad. We are confused by all the positive reviews….

Anonymous · 16 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer service very patient…

Excellent customer service very patient and very helpful with the concerns that I had regarding my rent account. Thank you Natasha Pin really appreciated

Mounir · 3 September 2023

★★★★★ 5/5

Google

More efficient than other letting agencies I've dealt with. Special thanks to Yvette and Jennie who are both consistently fast to respond to all queries and ensured references etc were completed swiftly in preparation for the move.

Tim · 16 June 2022

★★★★★ 5/5

Google

Mai was amazing at helping us secure our perfect flat to rent! She made a process that could be long and difficult, super quick and easy!! Thank you so much Mai, we can’t wait to move inPositiveProfessionalism

Eva · 16 June 2022

★★★★★ 5/5

Trustpilot

Amazing!!

We have had a great experience with Haart. Charlotte Grant is an incredible employee and has been so unbelievably helpful throughout, thank you!

Giorgia · 20 September 2023

★★★★★ 5/5

Trustpilot

I have called to make some enquires…

I have called to make some enquires about properties to rent and booked a viewing, spoke to Zoe Archer, she was very pleasant and professional, you are absolutely lovely Zoe👍🏽😁

Customer · 28 February 2023

★★★★★ 1/5

Trustpilot

Harborne branch are awful

Harborne branch are awful, never reply to emails, can never get hold of them and now we have moved out of the property we cannot get an answer about our deposit!I have now spoken to the property owner and they have also said that they cannot get an answer from them either after asking for a property report weeks ago after we moved out!I have emailed senior letting agent, Anthony Poll and others and still have no replies.When I was living there and wanted to give notice to move out we were given conflicting information on notice periods which in turn ended up costing us money and delayed us moving into our new home.All I want is an answer to my query on when I can expect to get my deposit back, if I need to speak to someone else that's fine but just tell me who or give me some sort of reply!I would not recommend this lot to anyone!!

Tony · 21 December 2022

★★★★★ 5/5

Trustpilot

Efficient service by Lauren Green.

The property manager Lauren Green was outstanding in solving issues in a very efficient manner. She responded my email regarding all issues at my rental property and were investigated in timely manner. I recommended haart lettings to my friends and families.

Deepak · 26 October 2021

★★★★★ 5/5

Trustpilot

Tatiana from Haart Lettings has been…

Tatiana from Haart Lettings has been very helpful and considerate through quite a stressful and challenging time for myself. She has been a great help and has a great customer service ethic. A pleasure to deal with. Philip (tenant)

Philip · 15 February 2022

★★★★★ 5/5

Google

I had the most pleasant experience communicating with Israr over WhatsApp. He was extremely attentive and helpful to my questions which made the application process much easier. Highly highly recommend getting in touch with him as your agent!

Natasha · 16 April 2025

★★★★★ 1/5

Trustpilot

Joke

What a disappointment this company has turned out to be .Our property has been on the market for 1 month , having being promised they would do the up most to sell out property ,but we discovered that this company hasn’t put it on the main property market websites , we telephoned at least 3 times in this short period , but to no avail . Be aware they can talk the talk but cannot walk the walk

Tim · 21 February 2023

★★★★★ 1/5

Trustpilot

Hurtful deceptive response for the problems found in property late during sale process

During the progress of buying the property '41, Eversleigh Road' through Haart East Ham, came to know hazardous problems in the property from Home Survey Level 2 report. I've demanded price reduction of £30k for Chimney Breast removal (which is the most major & complicated problem as it needs local authority & neighbours clearance as it risks fatal accidents to the occupants), dampness issues,.. Even the dampness issue was highlighted from Nationwide during mortgage valuation. But the Estate agent guy Simon Short called me up with a tone of framing me as issued buyer not worth to buy property, will cancel the sale and look for other estate agents for properties like an insult. Found online that estate agents also has legal obligations to disclose problems in the property to the buyer as UK law more favourable on buyers' side. I've asked the estate agent to update their property ad with the disclosed problems in the property. I've spent money on conveyancers, got my credit report affected by a hard search of Nationwide mortgage process and now they are cancelling the sale saying am too loud on asking for price reduction. I just exercised my buyers' right of ensuring the property worth for the money I buy, get the problems sorted in the property or at least get price reduced for the problems in the property. The estate agents tried to reduce the discount by giving shallow layman estimates and misleading steps (to fix the chimney very cheaply without informing the Local Authority for Building Regulations & Planning Permission approval, and avoid the standard process of Structural Engineer inspection to recommend the action required based on building structure & safety)! What they want is getting the property sold at the highest price to keep the sellers happy at the expense of pain for buyers, and then leave the buyers in remorse to fix the problems themselves at the higher costs! Unfortunately, we can take both the seller & agent to court and the law is on the side of buyers' support but it will take more time for the law to be delivered!

Ram · 13 December 2022

★★★★★ 1/5

Trustpilot

Haart estate agents desperate tactics!have got my…

Somehow Haart estate agents have got my number!! even though we've sold through another estate agent, & I have never contacted them in any capacity. I get constant calls,i have blocked them, spoken to them & asked them not to call me, & yet still getting constant voicemail. I will be reporting them to the ICO

Jane · 18 September 2025

★★★★★ 5/5

Google

Mai was so very helpful. She went above and beyond to help me see a beautiful property. She is very kind too! All the best Mai!

Clarese · 16 June 2023

★★★★★ 5/5

Google

Had the pleasure of getting a new flat with the agency, very straight forward experience - A big thank you to Maitane for the smooth process

Matthew · 16 June 2023

★★★★★ 5/5

Google

Mai was very kind and reassuring I highly recommend her. She will answer all your queries and help you make your next move go very smoothly.

A · 16 June 2023

★★★★★ 5/5

Trustpilot

Excellent support from Ellie in the Stratton office was…

Ellie in the Stratton office was extremely helpful and very proactive. Following up regularly with me until the sale on my mother’s flat was completed. I would highly recommend Haart services and a big thank you to Ellie and Chloe also in the office.

Andy · 6 May 2024