Trusted Agent profile · London
★★★★★
1,960 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,960 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI really recommend Stacey Cordaroy
I really recommend Stacey Cordaroy , she is an excellent person, every time when I need help with the property she does an amazing work
Thank you very much for your kind words Elena.Kind regards Stacy Cordaroy Property Management
1/5
TrustpilotMental harraasmentWe are renting first time with Haart…
We are renting first time with Haart and never will.again .They wooed us into renting out a property showing something else and after taking the rent and handing over the keys when we asked for the inventory list ,Lillie, the agent said she had no idea and had never been to the property.And after opening the property we found all white goods and furniture missing that was shown to us and promised that it will stay.We were told all maintenence checks are done.But the kitchen water tap was not working .We couldn't use the kitchen for 2days.Mr Luke showed us the property and got an application signed by us about what would stay in the property before we decided to rent.We are without a fridge,.washing machine , wardrobes ...all of which were there .And now he says we file a complaint to some other link he sent us .Very bad service, chaotic management system, every member of their team keeps rubbing off their responsibilities saying this was to be seen by someone else .Where do we go from here now ......They should be taken to action for such irresponsible behavior with their clients .And causing their clients so much mental agony .
Dear Rajiv, we understand your frustration and as per our previous correspondence this is being dealt with internally. Regards, haart Wolverhampton
1/5
TrustpilotThis truly is the worse rental company…
This truly is the worse rental company I have leased my house through, truly unprofessional and incompetent, they only want your money they avoid any issues you raise as an owner and use incompetent workman to resolve issue they and the clients generate.
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!I’ve been in this rental property since February and I’ve had so much stuff go wrong and they do not rush on getting anything repaired. I have a leak and damp in my sons room that I reported over a month ago and it’s still not been sorted. They don’t respond to emails and avoid my phone calls. That’s the problem with these big chains they don’t care about people just money grabbing! Very unprofessional staff I have made 2 complaints to higher team that resolve nothing it’s useless. I will never ever use this estate agents again.
We are very disappointed that you have not been happy with the service since your tenancy started. Your complaint has been escalated in accordance with our in-house complaints procedure and will be investigated and responded to accordingly.
1/5
TrustpilotLettings are liars and will say…
Lettings are liars and will say anything to take your money and then lie through their teeth! I will never use them again and will tell anyone that will listen don’t not let out your property with them Never call you back never took a deposit from tenants and said they had ! Took pictures saying that would check property when tenants move out and anything not right it would come out of their deposit! What!! So they sell you this amazing package and they basically charge you for collecting the rent !! What a joke I could go in with the experience which a lot of the staff don’t have and no get up and go they actually couldn’t give a 💩 once you sign your tucked !!!
Thank you for your feedback and I am sorry to read that your tenants have left the property in poor condition. I understand you have now spoken to the Property Management Manager and hopefully your concerns regarding the ‘No Deposit’ scheme have been allayed.
1/5
TrustpilotDo Not Rent a Property Managed By Haart
We are first time tenants with Haart, and never again. If you view a rental that is managed by Haart, DO NOT take it. They do not respond to emails unless it's about money owed. They DO NOT do what they say they will do. For example, we were told they would deep clean the house before we moved in (they didn't), we were told it would happen on the weekend (it didn't). We were told they would be sending a contractor out to change the floor and 2 months into our tenancy we've not heard from them about it. They are also rude and abrupt in their communication if you do ever manage to get through.Never again will we rent a property from Haart and if we can leave early, we will.
Thank you for your review and we are sorry that you feel this way. Please can you email our Area Director, Victoria Hart, on Victoria.hart@haart.co.uk to investigate your concerns and respond.
1/5
TrustpilotLimitlessly disrespectful and unprofessional
They say they work to make moving frictionless, but we haven’t experienced nothing but friction so far.We moved (or were scheduled to move) into a new flat about a week ago. We asked for some redecorations to be done before moving in (for which we offered a higher price) but were done the night before, so the flat wasn’t cleaned at all. When we asked before moving in about the cleaning, we were lied to several times, been told it was already clean (which very clearly wasn’t). We moved in (without an inventory we’ve been asking for) and the flat not only was dirty but 1 of the bathrooms (the only one with a shower) doesn’t have water flow, so we can’t shower or even feel comfortable bathing our baby, given that it’s clearly not been cleaned in a very long time.We’ve been emailing, calling and asking the agents (not only 1, but 4 of them) but they do nothing but ignoring us, they say they will call us, but never do, and we are still in a dirty non-functioning flat. We are super frustrated exhausted and desperate to get this process finished. We can say it’s a moving full of anxiety and not particularly frictionless
Hi Victor, Thank you for raising your concerns, there has been daily communications with our property management team. They will continue to discuss this with you directly. Thank you
5/5
GoogleGuys I recommend Maitane Abasolo (Mai) She is the best, she helps me a lot and has a lot of patience. Thank you Mai thanks for everything you’re the bestPositiveProfessionalism
Dear Augusto, Thank you for your lovely review. We are very happy that you were satisfied with our services. Enjoy your new property!
5/5
TrustpilotGreat customer service!
Once we had the offer accepted on our property we were handed over to a move manager Lia Demetriou and She was absolutely fantastic! She kept us updated every step of the way, and if she didn’t have the answer she would go off and find out and come back to us as promised. She is a credit to the company and although there were elements of the process that were frustrating for us when things were delayed we felt she was doing everything she could to get things moving.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotI would like to thank Keely for helping…
I would like to thank Keely for helping us so quickly with the heating and hob lovely, helpful, chatty lady. :)
Good Afternoon Thu, thank you for taking the time to leave a review for Keeley, we really appreciate it. - haart Property Management Romford.
5/5
TrustpilotEmily was very helpful showing me…
Emily was very helpful showing me around the property and answered all my questions.
Dear Aaron, thank you for the review. Haart Romford Lettings.
1/5
TrustpilotAbsolutely useless
Absolutely useless - Yes, they are nice and pleasant at the beginning because they want your business. We had a tenant that caused over 10k worth of damage - we paid HAART £258 a month to look after our property as we moved abroad and they only checked it once in just short of 2 years ad that was only because we made a fuss - appalling customer service - appalling management right through to their investigatory directors - I would most definitely not recommend them to anybody - totally useless.Shame you don’t give the opportunity to reply to your pathetic response of taking it up with the ombudsman. You are a shower of rubbish and I pray to god you go out of business, do not pity me with your poor responses, you lot should be held responsible for your extremely unprofessional customer services where you just rip the heart out of your customers and take money, like over 5k from us for doing absolutely nothing! You lot are a sham and disgusting people who I wish I never had the misfortune to ever meet!! I will make sure that everyone I know never ever uses your poor useless services
We are very disappointed that you were not happy with the service you received recently. As we have completed our internal complaints process, you are now able to refer your concerns to The Property Ombudsman Service if you are dissatisfied with our findings.
1/5
TrustpilotWell following my last review of Haart…
Well following my last review of Haart they have held up my ‘payed’ for tendency agreement and paper work for as long as possible, hindering a smooth transition into my next chosen agent causing stress for not only myself but the tenant in my property. Nick OReilly at the Brixton branch has been anything but helpful, saying he’ll ask Cintia to forward paperwork as he’s just going into a meeting with her!!! No response from either for over a week. They replied to my last review saying…. they thought they’d resolved the issue. Please don’t believe them. They cannot be trusted. Wasted a huge amount of money. Please don’t do the same.
Hi Diane, We're sorry you felt the need to leave another negative review. The documents you requested were all sent to you on the 27th March from Cintia. If you still haven't receive them please check your junk box or alternately please get in touch with us on brixton.lettings@haart.co.uk so we can resend. Many thanks, Haart Brixton.
5/5
TrustpilotExcellent service
Excellent service. Thanks Andea Costa for your patience and professional service. I strongly recommend Haart Lettings agents to anyone looking for apartments to rent in the area
Dear John,Thank you for your kind message.If you need any further assistance, do not hesitate to contact us.Kind regards,Haart Lettings
1/5
TrustpilotAwful agency who have no care…
Awful agency who have no care what-so-ever for the tenant. Everything they do is for the landlord. I was left without power for 10 days during the harshest part of the winter and refused any kind of compensation. I also had to pay for power that was supposed to be part of my rent and when the landlord finally agreed they were in the wrong, I was denied repayment of this, by Haart. They blame the landlord, all the time, but a decent agency would do far more to help. This I know from other agencies I have used. I paid to get out of my contract and was told that was that. I was out. Then when I asked for my deposit back, I was told that I still owed an amount that - unbelievably - almost matches the amount of my deposit - what a coincidence! Avoid at all costs, because it will - cost you dearly. I paid to get out of my contract, was told that I had done so, and everything was up to date, and then when I asked for my deposit back, I was told I still owed money! An amount that is practically the same amount as my deposit! Doesn't that seem a bit odd?
Hello Jim,I am sorry to hear you have felt the service has been less than our usual 5 star standard. I have reviewed the maintenance file and can see you were kept up to date throughout the repair by the property management team. I understand there were delays from the landlords contractor, however I would kindly advise you raise your complaint with their internal complaints process. As the managing agent we sadly cannot control 3rd party contractors that we have no professional relationship with. With regards to your deposit as you know the landlord kindly allowed for a break in your tenancy agreement which you had signed for a further 12 months. As you have already been advised as the tenant you are responsible for the rent until a new tenant is found due to your early surrender. As you have not paid the rent the landlord has asked it be deducted from your deposit. Please do contact any of our team if you need any further assistance.Many thankshaart Property Management
5/5
TrustpilotOlivia has been an absolute star
Olivia has been an absolute star. Always happy to help and ensures a speedy response to any queries we had. Nothing is too much trouble!
Thank you so much for your review about Olivia. We are pleased you have been happy with her service! Thanks, Property Management
1/5
TrustpilotThe worst agency company ever
The worst agency company everI rented a house from them. The landlord didn't do or fix anything in the house. I paid for people to clear the trash before I moved in, fixed the lofts and repainted the whole house, plus repaired everything. I also gave them notice for leaving, give them keys back, cleaned the house and they reported, claimed against me due to breaching the term of tenancy which is untrue 1. They said I didn't give notice for my leaving: I did on both email and phone call (evidence is still there)2. They said I didn't give them keys (I gave them back 1 day before I left). My neighbours are witnessed 3. They said on the day they come to show people house, I still live there.????? Such a nonsense. How they can say the things that aren't real or they are trying to take deposit? Absolutely nightmare company, unprofessional and useless
I am sorry that you have not been happy with the services you have received. Please contact pmnewport@haart.co.uk and we would be happy to discuss and hopefully resolve any concerns you may have.
5/5
TrustpilotAlison was an excellent help
Alison was an excellent help, could not have asked for better service. She made life easier , including Tracy as well. Fantastic property managers. I would recommend.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
TrustpilotreviewsAThaart.co.uk
reviews at haart.co.uk.. well i Thankyou so so many of you for contacting me ref: Haart west mids and there awful customer care for tenants.. well as you can see , I sent many mails to reviews at haart.co.uk with no care for tenant & no replies.. leaking sewage through ceiling/ broken boiler/ broken glass window & to cap it all.. recently a visit from our local police to see if the property is accommodated.. this is the state this shambolic Co care about there tenants.. Haart.. certainly the Co with NO HEART.. Thankyou readersGood morning Stuart Bass.. Thankyou for the Direct No.. but tried to contact 3 times this morning of 13/03 @ between 10&10-30 but no answer.. eventually contacted pleasant guy called Uri.. I will try again : updated 20/03.. after the promise as u can all see below from there agent, there was no answer..I left a messge to contact the owner.. 1 yr later now .. a Co has measured up to replace the smashed window.. very Sad*
I am sorry to read that our service on this occasion appears to have fallen below the high standard we aim to deliver to our tenants. Could you please contact me directly regarding this situation on 0121 758 5088 or Stuart.Bass@haart.co.uk so that we can investigate further, Kind Regards, Stuart Bass, Property Management Manager.
5/5
GoogleAlex was very helpful with us finding a new place. We managed to go at our own pace and felt like we were properly guided through the rental process
Hi Amine, Thank you for your kind words, we're happy that Alex provided a great service to you securing your new home. We cannot thank you enough for choosing haart.
1/5
TrustpilotPoor Property Management and Even Worse Customer Service
Poor property management and even worse customer service, I would give zero stars if I could.
5/5
TrustpilotGreat Customer Service
Haart Estate agents have been brilliant. Especially Trennaie Thompson, that was very informative and answered any query I had efficiently, always kept me informed of any changes. Great Customer Service.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJust one word for Lauren Harris aucott-
Just one word for Lauren Harris aucott-SIMPLY OUTSTANDING ….Lauren has been outstanding in helping in making the move as it was very urgent and important for our business …she was super quick in responding and dealing with all the queries ….Thanks Lauren …how about joining our business …just kidding
5/5
TrustpilotJanet was really helpful !!
Janet was really helpful in ensuring the move of tenants in to my property when smoothly. Everything was stress free and she kept in regular contact throughout.
Thank you very much for your feedback. We're happy that you have received a 5* service. Please let us know if there is anything further we can assist you with. Kind Regards, Somerset Property Management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, London won Gold.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
