haart London reviews

★★★★★ 5/5

Trustpilot

Excellent service

I was very happy with the service unlike other letting agents grace Griffiths was so helpful with my property search and helping with everything,i will recommend you guys thanks you so much for everything

Opeyemi · 4 July 2023

★★★★★ 1/5

Trustpilot

Unlawful, immoral and incompetent

I rented a property on Earls Drive through Haart for just over 2 years and had countless issues with them ranging from general incompetency to downright fraudulently taking money from me. The most prominent example of the former is when the landlord let himself into our (locked) house early one morning while me and my girlfriend were getting ready for work, and after I told Haart that he had been in breach of the tenancy agreement by trespassing onto the property, I was told that they "..made it very clear that this should not happen again but unfortunately he wasn’t able to give [them] the same assurances." so I had to live at my house knowing he might enter the property whenever he feels like. After telling them he was not only in breach of the tenancy agreement but also committing an offence under the Landlord and Tenants Act, my email was ignored.Another example of their general incompetency relates to the deposit for the property. I left the property on May 16th, and I'm writing this review now because I received the deposit back today. They missed their deadline to return the deposit to me by 12 weeks citing the fact they could not contact the landlord, and they only sent it back in the end because I had to raise a lengthy dispute with the Tenancy Deposit Scheme (who Haart refused to respond to for the entire duration of the dispute) . Being unable to reach or speak to the landlord appears to be a big issue for a company whose sole purpose is to be a middle man between the tenant and the landlord and is in fact being PAID for that very responsibility.The biggest issue I had with the company and the reason for the review relates to early release from my contract. I was contacted before my tenancy was up to ask if I wanted to renew, where I told Haart that I would be buying a property and moving out within the year. I was told, and I have written proof of this, that it would cost £225 (+VAT) to be released early from a 12 year tenancy if I wished to sign on anyway. Deciding that I liked the security of a fixed term contract, I signed the agreement and would pay the £225. 6 months later when it came to requesting release from the contract, I was told that at some point over the last 6 months 'terms and conditions' had changed and the new price was £560. I argued that this was not the price I had been quoted prior to signing, and I was told that if I did not pay the £560 they would not relist the property and I would be expected to pay full rent for the empty property for a further 6 months. Having no other choice I paid the increased fee, but it is clear to me at this stage I was deliberately deceived so haart could make more money.If you are looking up reviews to see whether it is worth renting a property through Haart I urge you to look elsewhere. They will not perform the job you are paying them to perform, and they will use immoral and sometime even unlawful business practices to squeeze money from you while they do it.

Dylan · 24 August 2023

★★★★★ 1/5

Trustpilot

Unfortunate

Unfortunately, my experience was not good. Arranged a valuation last week, they phoned me in the morning to reschedule because the person who was suppose to come, was not in the office. Fair enough, he could have been poorly that day. Rescheduled today, for 11:30. No one has turned up. I have not had a phone call, an email or a message to say they were not coming, or late. I could have used both times as holiday, or taken the days off unpaid? I feel this is extremely unprofessional and unfair.

Cx · 22 August 2023

★★★★★ 5/5

Trustpilot

Gabrielle was amazing!

We dealt with Gabrielle she was amazing, very helpful and told us everything we needed to know. Very helpful on the phone and ended up finding a property for my parents. Thank you x

Nicola · 28 June 2023

★★★★★ 1/5

Trustpilot

Contract with wrong post code

This agency they don’t know what they are doing.After they give us a contract with a wrong post code to sign in and we did not realise as we never think about an agency they can do something like this. We realise after a week when we try to pay for the council tax and they couldn’t find the post code.After all this we wait 3 weeks to make another contract and they call us to sign again. We expected to sign the contract and give us a copy of the contract as this is what they should do. But Nooo the says that they will send us the contract next day by email and it never happened, still waiting for one week to receive it.This haart agency start do be dodgy.I do not recommend to use it for renting houses

Florentina · 14 August 2023

★★★★★ 1/5

Trustpilot

Appalling property management & insane fees

Appalling property management service. Left me with unresolved tenancy issues for over a year. Don't respond to emails or complaints and are only interested in their withdrawal fee. In my case they tried to charge nearly TWO YEARS worth of fees to sack them, even though they are in breach of contract. absolutely no interest in providing customer service. Furthermore the hiked their exit fees 50% in the last year without warning or giving customers the option to cancel as required in their own contract. This company is a caricature of everything we hate about estate agents.

Laurie · 13 August 2023

★★★★★ 5/5

Trustpilot

Davon Osbourne from the Haart…

Davon Osbourne from the Haart Leytonstone branch in London has done a remarkable job and we can't praise his efforts enough. Davon was extremely proffessional, managed our expectations and we felt understood and supported throughout the letting process. Thanks again and stay blessed

Soleman · 11 August 2022

★★★★★ 1/5

Trustpilot

Absolutely hopeless in property…

Absolutely hopeless in property management. Thy are not available on the phone. They only work by email, but they never answer their email. I've been waiting for the last 6 months to get an answer to my council tax question about the 3 properties we have with them.They sent an statement last month for a property where the existing tenant extended their contract. In their statement they charged for check out where there was no check out. I have left numerous messages and sent emails but no answer. It is nearly a month now and i am still waiting for an answer.I would not recommend them even if they were the last agent in the world.

Fari · 9 August 2023

★★★★★ 1/5

Trustpilot

I wish I could give zero stars

I wish I could give zero stars. If you’re are trying to sell a property through them good luck. I have been trying to contact them for almost four weeks and am still yet to even speak to a person. They do not answer phone calls or emails and do not even have an option to leave a voicemail. Their online help chat might as well be called online useless chat as they read your message but do not respond when you raise an issue so the chat times out and if you start it again you get passed to a different person and the go round in circles again. Awful. It’s like they are actively trying not to sell properties. I’m not sure how they are even still in business. Avoid like the plague if you are serious about selling or buying a property.

Rebecca · 7 August 2023

★★★★★ 4/5

Trustpilot

Haart estate agent Jasmin is really…

Haart estate agent Jasmin is really understanding and been helpful to finding our place we can call it home Neel Kerr

Neelam · 11 April 2024

★★★★★ 5/5

Trustpilot

Sirus and his team was very…

Sirus and his team was very professional and very helpful.You will never regret doing business with themThey make life easy for you.

Ariana · 22 March 2024

★★★★★ 1/5

Trustpilot

Sam supposedly sold our house within 4…

Sam supposedly sold our house within 4 days. He never updated us, didn't communicate correct information to David Wilson who we were buying from. Kept stringing us along for 6 months. Eventually after we confronted him he sent us an email saying because things had taken so long our buyers wanted to suggest a lower offer. We contacted Ben the area manager saying how badly Haart had let us down. He told us that Sam had now left Haart, no surprise to find his Mugshot still displayed as Partner all these months later. My advice to anyone, DON'T use this agentHaarts response to every negative review is the same automated reply, shown below which clearly shows the level of customer service you can expect from them. We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email with details and we will pass to the relevant team to investigate for you.Thank you

Mr · 29 July 2023

★★★★★ 1/5

Trustpilot

Complete waste of time

After viewing a property to rent, we started the referencing checks. They requested a lot of information including employment, identification, proof of funds from both current and savings accounts and promised me they had received all information required to progress with the rental. I felt I needed to keep chasing them for regular updates on the application given I needed somewhere to live urgently. If they managed expectations, I could have thought of a temporary solution to my housing needs. Instead, full of empty promises. A few days before the moving in date, once I had passed referencing and was reassured everything was in order, I was told they could no longer progress with the application due to ‘due-diligence’ and the agent did not know anymore on the matter due to the situation being ‘above their pay grade’. Now, once you have provided sensitive information to a agent, including your bank account details etc, I felt this was a complete waste of time, lack of customer service and to not even advise on the reasons why, is in my opinion appalling! I’ve rented for many years and never had to jump through so many hoops to get something finalised. You’d be better visiting wards next door who acutually put the customers first!

World · 24 July 2023

★★★★★ 5/5

Trustpilot

Maureen is a gem

Maureen is a gem. The whole team at Leytonstone are friendly polite and wonderful. Maureen is a star.

Nilufa · 1 June 2024

★★★★★ 5/5

Trustpilot

My experience with Haart is the…

My experience with Haart is the best,all the team is really trying their best to be helpful in whatever we need and especially Kelci she has helped us so much in anything we need...we are grateful to deal with such positive people. Thank you for everything.

Alexandros · 7 August 2024

★★★★★ 5/5

Trustpilot

Dharam Patel is very helpful and make…

Dharam Patel is very helpful and make comfortable to customer, trying his best to help customers.fantastic job.

Prakashbhai · 13 June 2024

★★★★★ 1/5

Trustpilot

Hi this branch is so unprofessional and…

Hi this branch is so unprofessional and not helpful. I regret to give them my property. Account manager left the job but I wasn’t even told. They are not refunding rent and legal insurance fee I did not even asked to do. It is so frustrating and they do not just respond! They simply don’t care !! Do not give them your properties. They also pay the rent very late. You have to keep chasing for the rent.

Tarek · 6 September 2023

★★★★★ 4/5

Google

I came into the discussion not being the most knowledgeable which left me with a bit of anxiety, but Alex was very helpful in bringing it knowledge up to speed. Thank you Alex.

Mark · 16 June 2023

★★★★★ 1/5

Trustpilot

We are in contract with Haart for their…

We are in contract with Haart for their fully managed letting services and it’s a compete sham. There is zero communication, no response on any emails and phones go unanswered. Staff turnover seems to be very high and zero accountability. I would not recommend their services for any landlord.

Mansi · 12 June 2024

★★★★★ 5/5

Google

Yvette was really helpful with making sure we hit a tight deadline with renewing a tenancy and swapping in a new tenant. She made sure we knew exactly what we needed to do and when we needed to do it for and was very easy to contact throughout the whole process. Thanks for your help Yvette!

Chloe · 17 June 2019

★★★★★ 5/5

Trustpilot

Hard work pays off

From start to finish everyone at Haart worked tirelessly to get my tenancy in place. Despite external companies delaying and not responding the whole team stayed positive and got me into my new home on time.

Gavin · 5 May 2026

★★★★★ 5/5

Google

Israr was so helpful and responsive. Would massively recommend!

Cam · 19 October 2024

★★★★★ 1/5

Trustpilot

Would not recommend...

I tried to sell a flat with them, they recommended totally incapable solicitors and failed to chase on progress or keep anyone informed. In the end, I had to chase the solicitors myself daily, and I even had to contact the buyer myself to try to salvage the situation as the agent kept placing the blame on the buyer or myself for the lack of progress to avoid taking responsibility. The buyer ended up dropping the purchase AFTER 13 MONTHS.When I confronted them with the fact that they were the ones recommending the solicitors, they answered that they don't recommend these from now on, without taking any responsibility for our situation.Really unprofessional...

Mr · 28 June 2023

★★★★★ 1/5

Trustpilot

Stay away from them…

Haart Southgate is the worst agency ever stay away of it . Washing machine probably 10 yo broke and they asked me to pay for it. Don’t answer to emails. Just rubish

UGamer · 22 June 2023