Trusted Agent profile · London
★★★★★
1,960 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,960 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIncredibly easy letting out my property
Was a very straight forward and quick tennancy set up, everything went really smoothly! Haart was easy to contact and answered all my questions. Big thank you to Pasquale for arranging everything, being super friendly, and going above and beyond for me!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleWe've been renting with haart for 8 months now and Titania has been the most amazing property manager, always so helpful and responsive - thank you!
Thank you so much for your kind words and support, the feedback is highly appreciated
4/5
TrustpilotRolanda Politakis and Joanna Gregoriou…
Rolanda Politakis and Joanna Gregoriou Haart estate agents Southgate were patient and easy to deal with. Joanna was very helpful, friendly, and Rolanda was assertive and helped with the long process of selling and buying which took a few months. Long time to get there but the two of them helped a lot. ThanksN Venedi
5/5
TrustpilotWe had a positive experience with…
We had a positive experience with haart. All the staff that we spoke to were really nice especially Grace. She was so helpful to us both before and after moving in and always replied emails promptly.
Thank you so much for your kind words. So pleased that Grace could help you. we wish you all the best in your new home. Kind regards haart Lettings Romford.
5/5
TrustpilotMr David Prince
David is a very knowledgeable professional who has been extremely attentive, helpful and informative. As a new comer in the property market I really appreciate his very professional and friendly service so far and I would happily recommend David to everyone who is thinking of buying/selling or letting a property.
Good Morning, thank you for your lovely review it was a pleasure meeting you.
1/5
TrustpilotWe’ve been with this agency for less…
We’ve been with this agency for less than a year. They’ve already raised the rent twice. They don’t respond to emails. Our shower has been broken for over 12 days, and they’ve been ignoring us. We’ve sent several emails, and when they finally replied, they said the person in charge of our property is on vacation. We’ve never been late with rent, and yet when we need support for something as simple as a shower repair, their service completely fails us.
5/5
TrustpilotThe sales progressor Emma Caddick has…
The sales progressor Emma Caddick has been exceptional. I would highly recommend her professionalism and integrity. Without her assistance the sale would not have reached the point of exchange!!!
Thank you for your kind review of Emma Caddick. We are delighted you our pleased with her exceptional service & professionalism.
5/5
GoogleAlex was very professional. He dealt with me professionally from the start and made it an easy process finding a suitable place. Couldn’t ask for a better company to help. Thank you! keep up the amazing work!
Dear Williams, Thank you for your lovely review. We are very happy that you were satisfied with our services. Kind regards, haart Clapham Common
1/5
TrustpilotOnly given 1 star as I can't give zero.
Only given 1 star as I can't give zero.They kept pestering me even though I made it clear I wasn't interested in their services. They rang me twice while I was on holiday in Tenerife even though I told them I was out of the country. I sent them a text asking them to leave me alone and I blocked their number. They are now texting me and I have had to threaten to report them to their governing body.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to be removed from our marketing activities, please send your details to reviews@haart.co.uk where we will ensure our Data Protection Officer removes them from our system.Thank you
1/5
TrustpilotTo win the letting contract were dishonest
To win the letting contract, staff were dishonest, as provided on their website, portal one service and in the small print of the contract stated something else. When queried months later due to failing to provide the stated service, was told by Haart all must be as contract when their own staff to win the business stated the contract is generic while the portal has been tailormade to each contract.
Dear I Hay, we are sorry to hear about your experience. We strive to be transparent with all our fees and charges. We would like to investigate this matter further to understand what happened. Please contact us directly so we can address your concerns promptly. Thank you for bringing this to our attention, if you would like to discuss this further please email reviews@haart.co.uk.
5/5
TrustpilotRenewing my tenancy
I dealt with Shannon Bull with regards to renewing my tenancy agreement ,she was excellent her manner was very professional ,with an outstanding telephone manner and politeness.This made the renewal a painless process .I would recommend Haart,s to anybody .
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotSelling my Mother’s house
We were selling my Mum’s house after her passing, and having met a number of estate agents, went with Haart, which proved to be a very good choice. I dealt mainly with Charisma, and also Gary, both being very good. I found Charisma to be highly professional, friendly, effective and very efficient. I particularly liked the fact that if I had a query, Charisma said she would look into it, and then get back to me, which she always did. She carried out all her tasks happily, and nothing was too much trouble. We appreciate all the help and support you gave during this difficult time, and I would have no hesitation in recommending Haart, and Charisma in particular.
Dear Simon,Thank you so much for such a lovely review! I'm really pleased to hear that you have been happy with the service Charisma and myself have provided.Kind regards,Gary Searle, Area Partner, Braintree Haart Sales
5/5
GoogleWe were lost in the process as we have not moved in years but Dayana took the time to explain everything in detail. Thank you for your help!
Thank you for your kind words Eve, I am happy that you have had such a positive experience with Dayana Parra Parra and the team at the Haart Clapham Common Lettings Branch. Wishing you all the best
5/5
TrustpilotVictoria Lambert is a go to person in…
Victoria Lambert is a go to person in the business of letting she represents haarts so well, with a mixture of professionalism, passion and understanding.I will give her a 5star rating and we are enjoying our new home.Thank you.
Hi Daniel, Thank you for your kind review for our Victoria, We are glad you love your new home!Kind regards,Ellie-Marie BirdLettings Negotiatorhaart Lettings Colchester
5/5
GoogleHaart clapham are a great team but special mention to Titania - she is always happy to help, professional and very friendly!
thank you for your kind words, happy i could help :)
5/5
GoogleMai has been brilliant in helping secure our new flat. She has been very responsive and helpful to all queries we have had and has kept regularly informed. Would strongly recommend her services.
Hi Joe, Thank you for your kind words, we're happy that Mai provided a great service to you. We cannot thank you enough for choosing haart and we will be here every time that you need us. Enjoy your new home. Regards, haart Lettings Clapham Common
5/5
GoogleTop quality service from Yvette at Haart. From having difficulty in getting offers finalised with other agents, Yvette was super efficient and helpful. We managed to have our offer accepted from the landlord the same evening as our viewing, and moved in a week later! Would recommend to anyone looking in the area!PositiveQuality
Dear Joseph, Thank you for your positive feedback it great to hear that your move went smoothly and we hope you have settled in to your new home, Kind regards, Haart Clapham Common Lettings.
5/5
TrustpilotLeyla at haart dartford
Having been a contractor working alongside Leyla and her team in dartford, i would highly recommend Haart lettings agents as a trustworthy estate agents to use and work for, staff are very friendly and welcoming. They communicate very well clients and Leyla is very up to date with everything going on within the company and always there to help.
Dear John,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Dartford (Lettings)
5/5
GoogleHaart clapham are a great team but special mention to Titania - she is always happy to help, professional and very friendly!
thank you for your kind words, happy i could help :)
5/5
TrustpilotAll haart!
Been with haart a while now and they have always provided me with Consistently good service especially Olivia who is exceptional.Thanks again you guys for keeping a roof over my head!!
Thank you for your positive feedback for Olivia. We are pleased you have been happy with the service she is providing. Thanks, Property Management
1/5
TrustpilotVery poor service
Very poor service and customer service from the beginning until the end.This agency and landlords that work with the agency is all about making money. Landlords that work with them are dodgy as well, our landlord came to visit our property unauthorised. Landlord don’t care at all about the property, of course. When they gave us the flat, later that we had arranged and stinking of tobacco we had to buy a purifier so we could live there and ventilate for over a week, wash curtains so the smell will go away.At the check out, we cleaned and try to leave the flat as good as possible. Of course, the agency try to squeeze money from us without investigating if the issue was already there. They told me to throw away a broken mirror and then ask me money for it. Katie Hunter needs a customer service course and NEVER picks up the phone. I would like to exclude Callum Crundwell as he was professional always.
Dear Londinense, we’re sorry to hear of this. If you wish to discuss the matter with the team manager, please contact him via PMMetro@haart.co.uk or 0208 787 5095. Thank you, haart Property Management
1/5
TrustpilotDo not use
It’s now been 2 months of incorrect rental statements after you took money from me you said you wouldn’t take because you agreed not to after the appalling service I have suffered from the Southgate Haart branch (and actually Haart in general).Emailed Adam Gill, no response in the last 2 monthsEmailed Charlotte O Connor, no response in the last 2 monthsEmailed Adam Clasby, no response in the last 2 monthsPhonecalls, no responseEmailed the generic Haart email address, no responseWent into Southgate branch and left a message, no responsePut the info on Trustpilot, no response in the last month.If someone might be able to get in touch somehow (by carrier pigeon perhaps? Or maybe Haart are still using fax machines?) to tell me how I get my money back, it would be very useful.
Good Morning Ms Kummer, I am sorry to learn of your experience. I am pleased to confirm that the agreed refund for the extension fee has been requested and will credit your account in 3-5 working days in line with your prior agreement with the Area Director. Thank you.
5/5
TrustpilotNassia Tittonis, outstanding customer service
Nassia Tittonis has been handling the sale of my property. I have had some hold ups with my paper work, to advance the completion of my sale. She has outstanding customer service skills and is an adempt problem solver. Thank you so much for all your hard work.
Thank you very much for your 5 star review, Tracey. Best wishes - The Sales Team
5/5
TrustpilotI would like to thank Steven for his…
I would like to thank Steven for his excellent services. Steven helped to meet all requirements, was always very efficient happy to go the extra mile.
Thank you very much for your kind words.RegardsTeam Haart Hayes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, London won Gold.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
