haart London reviews

★★★★★ 1/5

Trustpilot

Terrible as an agent for a landlord

Terrible as an agent for a landlord, never answer the phone , delay in response miscommunication between tenants and horrible customer service attitude avoid at all costs

Mike · 24 September 2026

★★★★★ 5/5

Trustpilot

Tatania Haarts

I was getting council tax notices for the whole year when my flat was empty for just 2 days. That's Brent for you!The council tax offices are always so busy.I phoned Haarts and Tatania sorted all the unity bills for me.It would have taken me hours to sort this out So thank you Tatania

Dilip · 13 July 2022

★★★★★ 5/5

Trustpilot

Laura has been brilliant

Laura has been brilliant throughout the whole searching for property. She’s kind and knowledgeable about all the properties we have seen! Fully recommend her and the team at haart Ely! Aaron

Aaron · 23 April 2024

★★★★★ 5/5

Trustpilot

Hi I’ve been looking for a property for…

Hi I’ve been looking for a property for quite some time and had almost given up then I spoke to Fiona spahiu and some of the other staff at walderslade before long I had a couple of viewings and fingers crossed it continues to go well thanks guys for your help so far friday

Friday · 1 July 2022

★★★★★ 5/5

Google

Mai has been fantastic with helping us secure our place in Clapham. Her communication is fantastic and she has made for a very easy process. Would definitely recommend Mai and the team at Haart!!

Alex · 16 February 2024

★★★★★ 5/5

Trustpilot

earlier this week

earlier this week, she was very polite and friendly and took her time! Great service thank you Molly. Hopefully speak to you soon regards a sale 🤞🏼😊

Poppy · 27 June 2024

★★★★★ 1/5

Trustpilot

NIGHTMARISH REAL ESTATE EXPERIENCE: BUYER BEWARE!

After making an offer and having it accepted, we were immediately bombarded with their mortgage offers and solicitor services. Unfortunately, we made the mistake of opting for their solicitor firm, leading to another series of frustrations. Upon receiving the survey results and expressing a desire to negotiate with the vendor, we expected to liaise with Rebecca, our designated contact. However, we were surprised when Daniel, the manager, intervened instead, He advised us not to take the survey results too seriously and warned us against antagonizing the vendor, suggesting they might withdraw from the deal. Additionally, the survey we paid for seemed pointless. Every aspect of the property was flagged as problematic in the report, yet Daniel acted as if he were an expert in building properties, dismissing the severity of the issues. It made us question the value of paying for a survey in the first place, especially when the results were blatantly disregarded. Moreover, the advice provided often felt one-sided, tailored more towards advancing the sale on the vendor's terms rather than navigating a path that respected both parties' interests. In several instances, this advice seemed to overlook my concerns as a buyer entirely, suggesting a lack of understanding or, worse, a lack of willingness to engage with my perspective. However, this raises a significant question: shouldn't there be equal concern for the buyer's position? While we understand the importance of commissions from the vendor, it's crucial to balance this with respect for the buyer's perspective. The attitude displayed throughout this process was disappointingly off-mark, making it a challenging experience to endure. Adding to our frustrations, we later discovered from the solicitors that the property/land wasn't even registered. The only bright spot in this ordeal was Chloe, who proved to be helpful; the rest, unfortunately, fell short of expectations and could greatly benefit from additional training. A more balanced, fair, and respectful approach would not only benefit future clients but could significantly enhance the reputation and success of your agency… Instead of the vendor pulling out, we ended up pulling out. So, think carefully about how you speak to buyers; listen to them first before giving nonsensical advice!

OG · 20 March 2024

★★★★★ 5/5

Google

Israr and Swlvena were great at showing us around and knew lots about the property and location!

Annie · 27 November 2024

★★★★★ 5/5

Google

After dealing with many lettings agents and viewing more properties than we can remember, Loraine was a breath of fresh air and helped us land our new home! We were able to take our time to thoroughly view our new home and Loraine helped us out to the best of her ability. Thank you for making us feel so relaxed during the entire process!

Chloe · 16 June 2020

★★★★★ 5/5

Google

Mai Abasolo is amaziing! She helped us find a beautiful house exactly the way we wanted. She was on top of it from the beginning and svery kind of challenge she handled with grace and patience!

MARIA · 18 December 2023

★★★★★ 5/5

Trustpilot

Ace Customer Service

The team at Haart were very helpful, especially Megan who aided me through the whole cycle - from viewing to speeding up the documentation process, providing clear answers to my numerous questions.She was friendly and was swift in reverting when needed. I have had a positive experience with her and would definitely be recommending Haart.

Muhammed · 25 March 2022

★★★★★ 5/5

Trustpilot

Keeley Fisher- property Manager is…

Keeley Fisher- property Manager is always quick to respond and helpful. Absolutely wonderful customer service. We have rented our property through Haart for 7 years and she is the best point of contact we have had.

Zoe · 13 December 2023

★★★★★ 1/5

Trustpilot

I had such high expectations.

I had such high expectations.Haart were the only estate agent to consistently call me to arrange a valuation. So hats off to this process, once I called back it was beyond difficult to find a date, however finally achieved after 3 separate calls. I chased morning of visit and still confirmed. However 90mins have past and no sign of anyone. Spending all night prior and morning getting ready with kids wasted. Fuming and highly not recommended.

Adam · 25 May 2024

★★★★★ 5/5

Trustpilot

Molly was great today showing me around…

Molly was great today showing me around this wonderful property, her service was excellent, the second visit Molly has already arranged , would highly recommend ! Thank you

Nicola · 23 May 2024

★★★★★ 1/5

Trustpilot

Appalling communication and broken…

Appalling communication and broken promises, lost interest as soon as the task involved putting in a little effort. Generally disappointed all round with the service.

Jen · 25 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from a 'proper' estate agent

We recently viewed a property with Ben Wooton. We decided to make an offer to buy the property through Victoria Blore, who had made the viewing arrangements. Both Ben and Victoria did an excellent job. Thank you. Unfortunately our offer was rejected and we won't be buying the house ....... our quest continues. It was nice to deal with real people at a 'proper estate agent'. By contrast we recently viewed and offered on a property which was marketed with an online agency. The faceless online agent was worse than useless in the way they dealt with us and we now try to avoid properties advertised by them, if we can help it.

Mr · 1 March 2024

★★★★★ 5/5

Trustpilot

Thank you Elisha

Elisha was more than helpful in finding us a house. She was extremely honest and upfront she was extremely communicative and easy to reach to answer any of our questions at all times. Elisha made the nightmare that is renting a house a breeze! I definitely reccomend Elisha if your looking for a letting agency

Ayaan · 15 February 2022

★★★★★ 5/5

Trustpilot

Helpful and Professional

Olivia King has recently helped me with a few issues raised by my tenants. Olivia has been helpful and timely in her support, resolving them in a professional manner. Thank you Olivia for your help.

Sian · 18 December 2023

★★★★★ 5/5

Trustpilot

Had Autumn recently value my property

Had Autumn recently value my property. I found her to be very polite and professional. She explained everything to me and brought me evidence of how she came to the valuation. I would definitely use Haart in Ely and Autumn’s services again.

James · 29 May 2026

★★★★★ 5/5

Google

Maitane is amazing, she takes care of you, helps you, worries about your needs, our process was stuck with HomeLet and Maitane jumped in and tried her best to help me and she really did. Happy to have her as my agent.

Jordi · 16 June 2023

★★★★★ 5/5

Trustpilot

I had my property valued by Daniel Ward…

I had my property valued by Daniel Ward of Hart Estate Agents. My experience with Daniel has been great. He is very professional and helpful. I will be looking to buy and sell my property through them. Thank you Dan for your hard work.

Rahima · 3 April 2023

★★★★★ 5/5

Trustpilot

Haart Property management

Haart has responded quickly to me with my tenant enquiries and to small issues identified!! Also thank you to Abidur especially with respect to the recent Local Authority inspection of my property and resolution by their contractors!!

Gareth · 11 October 2023

★★★★★ 5/5

Google

As a landlord we've dealt with a lot property managers over 15 years and Jennie has been the best one by far. Practical, responsive, friendly and willing to give advice and guidance. We have felt really well looked after and that she actually cares about us and our flat. I highly recommend Jennie.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 24 October 2021

★★★★★ 1/5

Trustpilot

hey will not stop hounding me since I…

They will not stop hounding me since I made an enquiry . Ringing me non stop all over the bank holiday weekend. Late on Saturday Sunday and Monday night. I have blocked their number and they still will not take the hint . Disgraceful

Angelica · 7 May 2026