haart London reviews

★★★★★ 1/5

Trustpilot

Phoned our local heart estate agents…

Phoned our local heart estate agents for an appointment in regards to a rental property all confirmed.

Jason · 20 August 2026

★★★★★ 5/5

Trustpilot

I would highly recommend Haart

I would highly recommend Haart, Simon was very friendly and put us at ease from the start to the end. We were kept informed about the whole process and everything was explained to us in terms that we could understand.

Consumer · 23 April 2022

★★★★★ 1/5

Google

The agent seemed great at first. Israr seemed was very efficient… well at least we though that was the case. We agreed when making the offer the property would have a deep clean and some of the walls would be painted. Only to pick up the keys three weeks later to find neither had been done. After calling the office several times we found out that neither had been arranged despite the property being empty for three weeks! We finally found out that neither were put to the landlord even though we have it in writing that both were agreed. We called and emailed only for the maintenance team to pass the blame onto someone else and stay they can’t help. Finally after 48 hours of chasing a cleaner was arranged… only to arrive and see the nothing had been touched. All the areas we said needed to be cleaned were exactly the same. We delayed our move in by two days despite the extra costs to us. Two weeks later we are still chasing them to sort the decorating when they had ample time to do this prior to us moving in. We’ve asking for a manger to contact us several times and this has been ignored. They even have the cheek to asks for a 5 star review

Adam · 1 January 2025

★★★★★ 1/5

Trustpilot

0 communication and care! I’m highly disappointed with the…

I’m highly disappointed with the service regarding the property management team in Streatham and Tooting branch.I have contacted them directly via telephone and various email for 2 weeks and every time the response is we will contact you or contact this alternative person. To which I have still have after weeks of phoning have received no communication or concern regarding my issue. I actually don’t know what to do to? To get the attention that the lack communication is unnerving. I would never recommend this agency to anyone!!

Bryony · 6 March 2023

★★★★★ 5/5

Google

I decided to let out my property full managed with Haart. Can't have made a better decision. Excellent information, advice, and service, all at a very reasonable price! Israr and Sylvena have truly gone above and beyond, thank you both!

Arjun · 16 April 2025

★★★★★ 1/5

Trustpilot

Our boiler broke down on Wednesdays…

Our boiler has Brocken down on Wednesdays evening I reported this immediately following that someone came out to look at the boiler at 16:00 the next day, we the received an email informing us that someone would be in touch to make an appointment to fix the boiler I have children under 5 years in the house it has now been 5 days without heating and hot water we are still waiting for someone from haart to resolve this on there part this should be deemed as an emergency repair I have tried calling there office all day and still no answer or reply. London Walthamstow2.03.23 Thank you for resolving our heating situation this morning. Just to clarify your offer of temporary heating only came about after I wrote this review you emailed me at 16:00 with the offer of getting additional heating that we would be reimbursed for…. Your customer service and care skills are very poor someone should of come out and showed us how to use the back up Immersion hot water system because this did not work…

Alisa · 2 March 2023

★★★★★ 5/5

Trustpilot

Hi all,just want to say a BIG THANK YOU…

Hi all,just want to say a BIG THANK YOU to Alex and all guy from Haart in nn1 for the help with my mortgage and keeping me posted for every step of the procedure Thank you Alex

MKOV · 26 August 2022

★★★★★ 5/5

Google

Titania has been amazing in looking after us as tenants, her communication with us is great :)

Sally · 17 March 2024

★★★★★ 5/5

Trustpilot

Darren Moss at Haart Telford/Wolverhampton

Thanks to Darren Moss at Haart Telford who helped in the sale of my late brother's house.He was available to speak to most of the time but if he wasn't, he'd send a message.Thank you.

Janet · 11 November 2022

★★★★★ 5/5

Trustpilot

Excellent service always

I just wanted to say how very helpful & efficient Samantha is , It makes the moving experience a whole lot better.All the staff at Haart are very helpful & friendly .

Sharon · 24 February 2023

★★★★★ 1/5

Trustpilot

Bad customer relations

They do not have a good customer relations. They take days to reply to phone calls even though you are in the phone they make you wait days. When you have a full time job and can't take calls Monday-Friday you need to call says before you want to talk to someone. I wouldn't recommend Haart to anyone.

Louise · 15 September 2025

★★★★★ 1/5

Trustpilot

Haart Property Management Service is really bad

I have been with Haart Property Management for a few years and for the service over the last 2 years has been absolutely awful.My tenant and I cannot get through to the team by phone - the calls either cut off whilst waiting to be answered, or cut off whilst leaving a message.It is extremely rare that one get a return call if you are lucky to get to leave a message.It is extremely rare to get a reply when sending an email.I definitely do not recommend their Property Management Service them.

Morris · 21 February 2023

★★★★★ 1/5

Trustpilot

Haart estate agency.

Haart estate agency.. update to my prev review: Wolverhampton & west mids..as over 500 of you have either replied/ viewed/ contacted me ref: lack of duty of care & maintenance on my neighbours tenant’s property..this disgraceful service the Co supply is now also in tenants assoc & local council records.. after yes they contacted on the review page & I sent several mails.. they persistently refuse to reply.. this is what I received.. but after my self replying they are disgraceful..Hi, this is Bharat “ no heart replies”We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email us ( email provided) uk with details and we will pass to the relevant team to investigate for you.Thank you contacted now several months & no reply

Sammy · 21 February 2023

★★★★★ 5/5

Trustpilot

Good customer service…Thanks Samantha…

Good customer service…Thanks Samantha for helping throughout our house move….Alex

Mrs · 22 July 2024

★★★★★ 5/5

Trustpilot

Thank you to Julie Edwardes for…

Thank you to Julie Edwardes for managing my rental properties. She is always very helpful and quick to deal with any issues that arise. My tenants are more than happy to deal with her directly. She definitely deserves 5 stars.

J · 25 March 2022

★★★★★ 1/5

Trustpilot

Thankyou all for your contacts ref

Thankyou all for your contacts ref: Haart Wolverhampton.. as you know I have an update almost 2 weeks ago that Haart had requested us to contact there ref: tenant repairs.. there has not been any contact from this Co at all.. I will certainly update you all thankyouAS YOU ALL CAN SEE BELOW: Haart have asked me to email them BUT THEY NEVER REPLY ANY WAY.. iWILL KEEP YOU ALL UPDATED: LOCAL COUNCIL & TENANT ASSOC ARE NOW INVOLVED IN THIS VERY POOR COMPANY

Sammy · 14 February 2023

★★★★★ 1/5

Trustpilot

As a landlord of a property you…

As a landlord of a property you “manage”, if I could give you less than one star, I would. My tenant reported maintenance issues in November, I have approved quotes and given the go ahead for work and still four months later, you have still not carried out the work. You are the most unprofessional and uncaring company; you fail to answer the phones and rarely respond to emails. You should be utterly ashamed of the service level of your property management.

Faye · 6 February 2023

★★★★★ 5/5

Trustpilot

We completed on a property being sold…

We completed on a property being sold via Haarts last month. We were incredibly happy with the service we got, the day we made an offer and had it accepted we were directed to a great mortgage adviser and throughout the buying process we received excellent communication from our contact Isabella Corten-Southern. She was very helpful and easy to contact when we had any questions. As first time buyers we really appreciated all of the support and how well our case was handled.

Danielle · 2 February 2023

★★★★★ 1/5

Trustpilot

Haart Wolverhampton & property services…

Haart No Heart” ❤️ Wolverhampton & property services repairs & still no response after 7 days response:update to this review jan 29th: this tenant with children is now occupying a Haart rental property still with sewer leaking 2 months later../ broken window over 1 yr/ no heating xmas & no response I have contacted Haart, I will update all your private replies shortly..Currently my neighbours are tenants of this Co & it appears they are very lack lustre response to repairs does not exist..several requests for repairs goes un noticed , exceptionally quick at requesting rent & we can now confirm this in recent news briefing with tenants living in poor standards due to no response of repairs.. haart are 100% one of these giving a very poor duty of care..feb update still no response.. over 700 of your views & 49 private mails.. I will update asap

Sam · 2 February 2023

★★★★★ 1/5

Trustpilot

Ignored the TDS until the 12th hour

Had issues getting some things fixed during my 5.5 year Tenancy. At the end of my tenancy no one wanted to do the checkout process together. Then the agent tried to say I had changed things in the house that I had not, I offered to send photo evidence (this was never requested) When I disputed this he said we would have to go to the TDS and that was the last I heard. I opened the complaint, Haart ignored the emails from the TDS for almost 2 months. Then after the TDS sent this to an adjudicator (meaning I would have all the deposit back and they would need to explain this to the landlord) Haart suddenly called me. They claim they didn't receive any of the emails from TDS until the last one was sent! Same email address throughout. The one that they receive and send emails from daily. They had a single mother wait 2 months and counting for the deposit with me doing all the chasing and following up. Now they have sneakily asked for an extension to be able to submit a counter claim. Will be seeing them in court for compensation for the delay! Do not recommend.

C · 1 February 2023

★★★★★ 5/5

Google

We're first time landlords as needing to move to work overseas. There's a lot that needed doing but Isra, in particular, and Sylvena talked us through the process. Their knowledge and patience made this daunting task straightforward. Their …

Anup · 16 April 2025

★★★★★ 5/5

Trustpilot

Victoria Lambert made my experience…

Victoria Lambert made my experience with Haart a lovely and memorable one because of the help and guidelines she give us during my house hunting. She’s such an amazing soul.

Sunday · 7 April 2023

★★★★★ 5/5

Trustpilot

Excellent service and communications.

I have used Haart letting services for approximately 3 three years. The service has been excellent across the board. My latest contact from Rachael Morton was efficient, my annual requirements for the property are always met on time. Thank you.

Susan · 27 February 2022

★★★★★ 1/5

Trustpilot

No response to emails. Don't refund money from non-payment of rent from deposit

After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for rent to be paid from the deposit which wasn't given back to them. Literally no response to obviously 'unhappy' landlord to the three emails I sent to two different people over the last two weeks. I called them two days ago and was assured a manager would contact me today. It's 6pm and nothing. Please don't use them. Unprofessional to the point of being inept.

Paul · 27 January 2023