Greater London Properties London reviews

★★★★★ 3/5

Trustpilot

Agent forgot about viewing appointment

Viewing was arranged with agent in morning for 1130am on same day, I showed up on time, didn't see agent for nearly 10 minutes and had to call the office. He had known it was a work day for me and I was tight on time. He forgot who I was and only remembered after I had to jog his memory.

Customer · 7 July 2017

★★★★★ 5/5

Google

Never thought that renting a flat on a tight deadline in London would be as easy as Marcus and Jessica made it seem! From looking at some flats, to setting up a viewing, to signing the papers, they made sure that everything proceeded …

Vladimir · 8 October 2024

★★★★★ 5/5

Trustpilot

I talked to almost every agency in…

I talked to almost every agency in London and this one was super cool. When I started looking for a flat they stood out with their beautiful and well-furnished flats. The other important aspect to me was how consultants interact with customers. Before getting the flat I was with another agency but when my partner saw that Greater London Properties are renting it as well, we immediately reached out to them since we knew how nice were their consultants. The Property Consultant Shanaz Syed was super nice, caring, and honest. She was very helpful in finding the right place. Jessica Tonoli took care of the required documents and I feel grateful for her professional work. I highly recommend them!

Paula · 21 January 2022

★★★★★ 5/5

Trustpilot

Great experience all around.

Shanaz and the whole team and GLP have been wonderful. I couldn't be happier with the flat I found with her help, but also the friendliness, the guidance on every step, the responsiveness before and after the move have been stunning to me. Especially as I'm new to the UK, Shanaz has been very patient and explained the ropes for renting property in the UK brilliantly. Thank you so much for this seamless experience.

Manuel · 12 October 2022

★★★★★ 5/5

Trustpilot

Great experience with Becky and Jess!

I had the best experience with Becky and Jess. They were both very friendly and willing to answer any questions that I had during the process from beginning to end. Becky was incredibly persistent and very supportive during some of the more stressful bits in the beginning of the rental process and Jess made sure everything went smoothly once my offer had been accepted. I could not have asked for a better team!

Mandalay · 5 November 2022

★★★★★ 5/5

Trustpilot

Many thanks to Shanaz

Shanaz is such a professional and warm-hearted person. I was in a rush to find a place after moving out from the university accommodation. Shanaz introduced the best options which met my needs and finally I found my ideal dream room! She always works hard and responds my questions even in offtime. She helped me to get rid of all the concerns and I was very happy to move into the new flat under her instruction. Next time when I need to look for a rental room, I would definately contact Shanaz to ask for assistance!

Ruka · 21 October 2021

★★★★★ 5/5

Google

Having dealt with other lettings companies, I’ve been wary of renting in London. However, I’ve been renting from GLP for the past year, and they have been nothing if not excellent. Becky was extremely supportive and fast in helping me find …

Tom · 8 October 2024

★★★★★ 5/5

Trustpilot

Had a great experience with Yasmin and…

Had a great experience with Yasmin and Jessica! They provided a solid and efficient service.

Mikal · 25 September 2026

★★★★★ 1/5

Trustpilot

Disorganised agency and bad communication.

I have had a very bad experience with Alex Escott, after making an offer for a property through Greater London Properties (GLP). GLP has taken more than 10 days to process my documents and send a final contract. Additionally, Alex Escott was not responsive and made the whole process even slower. Therefore I did not receive the keys on the expected move-in date. When I complained about the agency being slow on the phone, Alex told me that they had too many applications and could not be more productive. After that, he hung up on me. I find it unacceptable to communicate with tenants this way. The GLP Agency is overwhelmed with applications and very inefficient at processing documents.

Amine · 9 September 2021

★★★★★ 5/5

Trustpilot

Shanaz was an absolute superstar in…

Shanaz was an absolute superstar in helping me move to Soho! We viewed a number of flats and stayed in touch, and it was eventually the flat Shanaz recommended that I loved the most. She was extremely helpful and diligent on move in day, helping me move in and even sorting out my locks. Big thanks to Shanaz and the team who have been nothing but helpful. Not to mention GLP have all the nice flats in Central.

Charles · 26 October 2021

★★★★★ 5/5

Google

Super friendly, efficient & professional. I dealt with Shanaz and Valerie and couldn’t of been happier. Highly recommended this team, they also have a office front in right Soho - which is quiet rare.

Michael · 23 March 2023

★★★★★ 5/5

Google

STAFF EXCELLENT. Updating the review, Becky Hill the new manager is great . This Update is 14th September 2023

Martyn · 23 March 2024

★★★★★ 5/5

Trustpilot

Excellent all round

Excellent service, super streamlined and quick. Got a lovely place for an exceptional price. Would recommend

Kwertz · 4 September 2026

★★★★★ 1/5

Google

Very bad experience！ I have been without broadband for a month since I moved, the root of the problem was that GLP wouldn't help me get the wayleave agreement from the landlord, I sent many emails to the agent Marc to resolve the issue, Marc just hastily told me he also couldn't contact the landlord either. Finally, I got the landlord's contact information through Google, kept emailing and calling, and finally got the wayleave agreement from the landlord yesterday, GLP barely helped me solve the problem, and now they don't even reply to my emails. If GLP had any sense of responsibility, things wouldn't have dragged on for as long as a month. It's not a very difficult problem, it's just that GLP is not willing to help the tenants.

Bennett · 23 March 2023

★★★★★ 5/5

Google

GLP is an outstanding team, welcoming, friendly, yet consistently professional and diligent. During my tenancy, I was primarily supported by Shanaz and Elena, who both provided exceptional service…..couldn’t have asked for better support. I would rent or buy from them again and whole heartedly recommend GLP to anyone looking for a top-tier estate agent for their next move.

MICHAEL · 2 October 2025

★★★★★ 5/5

Trustpilot

5 stars!

I just wanted to write a big big thank you to Alex who managed to arrange a viewing for me within 15 minutes of when I rang up late yesterday evening. Very professional and personable and managed to turn a very bad day into a not so bad one. Thank you again. Angie

Angie · 13 September 2018

★★★★★ 5/5

Google

Shanaz was absolutely great. She listened to what we need - a flat that fits our needs but also those of our little Yorkie - and worked hard to help us find the right place. Even though we were very picky, she was patient and offered …

Nick · 8 October 2020

★★★★★ 5/5

Trustpilot

GLP and Oskar were fantastic support

GLP and Oskar were fantastic support, from initial valuation through to ensuring the sale ran smoothly. I couldn't recommend them enough and knew throughout that they were acting in my interests. This was my second time (having bought from them the first time) and each time they have been thoroughly professional...

Alex · 13 February 2019

★★★★★ 1/5

Google

Very bad experience！ I have been without broadband for a month since I moved, the root of the problem was that GLP wouldn't help me get the wayleave agreement from the landlord, I sent many emails to the agent Marc to resolve the issue, Marc just hastily told me he also couldn't contact the landlord either. Finally, I got the landlord's contact information through Google, kept emailing and calling, and finally got the wayleave agreement from the landlord yesterday, GLP barely helped me solve the problem, and now they don't even reply to my emails. If GLP had any sense of responsibility, things wouldn't have dragged on for as long as a month. It's not a very difficult problem, it's just that GLP is not willing to help the tenants.

Wenjing · 14 January 2023

★★★★★ 5/5

Google

I want to say a huge thank you to Shanaz for helping me finding an amazing flat. I needed to secure a flat quickly and because I couldn’t physically see the flats I wasn’t sure whether I would be able to find one. My friend who has used GLP before recommended Shanaz as they said she was phenomenal- and they were absolutely right!! She was so considerate, kind and patient. She sent me so many properties and video tours, she made sure they were thorough videos inside and outside of the flat. If I had any questions, she would get back to me ASAP. I couldn’t have asked for a better estate agent. 20/10!!

Natasha · 24 April 2020

★★★★★ 5/5

Google

Marcus and Jess were both very professional and helpful in finding me a great little flat in central London. This included communicating on weekends and moving quickly on properties that had demand from other letting agencies. Very happy with the service and outcome from both of them.

Benjamin · 23 March 2024

★★★★★ 5/5

Trustpilot

Professional & highly recommended

I want to say a huge thank you to Shanaz for helping me finding an amazing flat. I needed to secure a flat quickly and because I couldn’t physically see the flats I wasn’t sure whether I would be able to find one. My friend who has used GLP before recommended Shanaz as they said she was phenomenal- and they were absolutely right!! She was so considerate, kind and patient. She sent me so many properties and video tours, she made sure they were thorough videos inside and outside of the flat. If I had any questions, she would get back to me ASAP. I couldn’t have asked for a better estate agent. 20/10!!

Natasha · 25 March 2020

★★★★★ 5/5

Trustpilot

"The Best"

I have been a landlord for many years and the property managers have been good. Joe at GLP is not good, he is exceptional. He is super efficient and very accommodating. Whatever the issue I always have a swift response and accurate information. He is incredibly helpful and can always find an acceptable solution. I can say without any hesitation that he is by far the best property manger I know and a shining star at GLP. Thank you Joe for looking after my property with such honesty and professionalism.

Stella · 19 March 2020

★★★★★ 5/5

Trustpilot

Great service

Dan and his team were responsive, helpful and supportive in our recent flat sale - I cannot recommend them highly enough!

RICHARD · 24 October 2023