5/5
GoogleVery welcoming and helpful letting agents. Arranged virutal property viewings for us as we couldn't attend in person, shout out to Mareana who went above and beyond!
Trusted Agent profile · London
Verified
Greater London Properties London reviews
★★★★★
781 reviews across 3 platforms
49 Broadwick Street, London, W1F 9QR
Greater London Properties's office in London, at 49 Broadwick Street, is rated 4.6 out of 5 across 781 reviews on three platforms, including 235 Google reviews rated 4.5.
235
Reviews on Google
This office
1
Reviews on View Agents
This office
545
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotBe careful
Be careful, they seem like they like to steal holding deposits, deny you, then swap your deposit into another property to force a dispute from the banking side to make the bank responsible for paying you back in order for them to keep your deposit and the property. A very slimey scheme.
Agent replied · 26 December 2025
We take allegations like this seriously, but what you’ve described has not happened and is not how holding deposits are handled. We have no record that matches this review, and the profile name (“Who is that?”) doesn’t provide enough information to identify any transaction or applicant. To be completely clear: We do not “swap” holding deposits between properties. We do not keep holding deposits by forcing disputes. If a payment is cancelled the same day, any remaining “pending” status is between your bank and the card network and can take time to reverse, even when the cancellation is immediate on our side. If you’re a genuine applicant and want this resolved, send us the details so we can trace it properly: property address, date paid, amount, and a payment reference/last 4 digits to kate@glp.co.uk. We will then confirm the status with our payment provider and provide evidence of the cancellation/refund. If you’re unable to provide any identifying details, then we can only conclude this review does not relate to our business.
5/5
TrustpilotGlp has been very professional and gone…
Glp has been very professional and gone above and beyond throughout this rental process .Patrick and Jessica are prime examples of exemplar customer service.Thank you Patrick and Jessica you both are super stars and an asset to glp. Best Wishes ,Priya
5/5
GoogleGLP were excellent in helping me find a flat. Marcus showed me a whole range of properties in Soho and really grasped what I was looking for without any pressure to sign one. Everything ran smooth once I found a place and I moved in within 2 weeks with no issues. Susie made sorting all the process easy and even helped when I had an issue with movers on the day I went to collect the keys! Both always answer whenever I call and will definitely be preferencing GLP with any future moves. Thanks guys!
Agent replied
Hi Mary, Thank you so much for your review, we will let Marcus and Susie know how pleased you were with their service and good luck in your new home! Many Thanks, The GLP Team :)
1/5
GoogleMade offer and paid the holding deposit for a flat. Offer was rejected on January 10th. 11 days later and they are still yet to return the deposit.
Agent replied · 24 March 2026
Dear Amir I’m sorry to hear that you had a frustrating experience with Greater London Properties. Customer service is extremely important to us, and we always aim to provide clear and prompt communication. To clarify the timeline: Your offer for Alleyn Court was made on January 9th and rejected on January 10th. Your deposit was cancelled that same day. When you reached out on January 14th, Marcus explained that refunds typically take 3, 5 working days, depending on your bank, and advised you to follow up with them directly. You mentioned that no one responded, but each of your messages was replied to promptly, reiterating the necessary steps. I understand this was frustrating for you. On January 21st, you messaged again, and we forwarded you a screenshot from Uzma confirming the cancelled payment, which you could provide to your bank. Marcus didn’t hear back from you after that. I hope this clears up any concerns. If there’s anything else I can do, please let me know. Best regards, Kate Hill, Director Greater London Properties
5/5
GoogleShanaz was amazing and the best agent we’ve met. Very very efficient and helpful in the process. Thank you so much and we could find a place in less than a week.
5/5
GoogleBen was amazing to work with, always very responsive, proactive, and supportive throughout the process.
1/5
TrustpilotWorst estate agency ever. Do not use them!!
Ellivia Kennedy and Tyrone van der Valk were supposed to meet me at 3pm on Saturday to show me the flat I enquired about on Friday. I got a confirmation email with the address of the flat. I showed up on time and none of them could be found. Rang Tyrone’s mobile multiple times and it just went to voicemail. Rang the office and no one picked up. Emailed him as well and no response. Utterly unprofessional, rude and it’s amazing how they are still in business.Edit: my initial review said Sunday but was a typo. I was there on Saturday and have the text, email and phone records to prove I called the only contact number that was provided to me. I was at the property on time and did not see anyone either.
Agent replied · 25 November 2023
Thank you for taking the time to review us Richelle. I have looked into this matter and can see that the appointment was confirmed for 3pm on the Saturday not the Sunday. This was also emailed to you along with Ellivia's contact details (all of this is recorded on our system). She was at the property at the agreed time on the Saturday and called you to see if you were planning to attend but you did not answer. It seems on this occasion there was a misunderstanding, please do check your original confirmation email and you will reach the same conclusion. Tyrone is currently on annual leave so would not have his work phone with him and the office is closed on Sundays so there would not be anyone available to take the call.We would of course be delighted to show the apartment to you at another time that suits you, please note that we cannot offer Sunday apartments on this apartment as it is tenanted. We can be reached on 0207 734 4062 and look forward to helping you find your perfect property.
5/5
TrustpilotI have used GLP few times for my rental…
I have used GLP few times for my rental properties and found them to be most efficient and professional. Everyone was so helpful and friendly. In particular Megan, Becky and Jessica, they are there to make the whole process much easier for you. I would recommend them to anyone who is looking for a reliable agency.
5/5
GoogleHaving dealt with other lettings companies, I’ve been wary of renting in London. However, I’ve been renting from GLP for the past year, and they have been nothing if not excellent. Becky was extremely supportive and fast in helping me find a flat, and was professional and honest with me throughout the whole process. After moving in, Natasha has been a superb property manager, and has been highly efficient, quick, and helpful with the few issues that arose. When my contract came up for renewal, Natasha was extremely responsive, followed up my queries quickly, keeping me informed throughout the process, and was highly understanding and accommodating with my requirements. In all our communications, she was professional while maintaining a human touch, something I greatly appreciated and have rarely seen with other letting companies. The renting process with GLP was extremely easy, straightforward, and professional, and with an exceptional staff, I would highly recommend renting from them.
5/5
GoogleSimply the best service provided! Promptly, precisely and perfectly suited to inquiry. Many thanks to Mareena, who perfectly made the search which I could only imagine :) and finally negotiated all related issues!
5/5
TrustpilotTop-notch property management
GLP has been hadling my property in Soho for nearly a year now. Becky has been my point of contact. GLP and Becky have been a wonderful, hassle-free, and seamless experience for me. They handle any and all the issues with my tenant while I'm overseas. Highly recommended!
Agent replied · 5 October 2026
Thank you so much for such a lovely review, we're delighted you had a great experience with our team and grateful you took the time to write this. Warm Regards, Kate and the GLP Team
1/5
GoogleI would strongly advise avoiding Greater London Properties based on my recent experience renting through them. After moving out on 18 September 2025, the agent claimed a £214 cleaning deduction, even though the official check-out report clearly stated that the property was “cleaned to a good domestic standard and presented in much cleaner condition than at check-in.” It’s now been over 25 days since check-out, and they have still not returned my deposit or registered any dispute with the Deposit Protection Service (DPS), a direct breach of UK Tenancy Deposit Protection regulations, which require deposits to be returned within 10 days. Despite multiple polite follow-ups, the agency has completely ignored all correspondence. Their lack of professionalism, transparency, and basic legal compliance is unacceptable. If you’re considering renting through them, be extremely cautious, always verify where your deposit is protected and keep thorough records. Agencies that fail to follow legal procedures and ignore tenants once they’ve moved out are not acting in good faith. I’ll now be lodging a formal complaint with The Property Ombudsman and the DPS to recover my full deposit. Avoid at all costs.
5/5
Trustpilot5 Star service!!!!!!
It's no secret the rep that Estate agents have! HOWEVER this company couldn't be further from that rep! They are great!!! I dealt with Drew, a great lady! So friendly, yet so professional and knowledgeable! A breath of fresh air, exactly what you need when dealing with the stress of looking for somewhere to rent!!!! So THANK YOU Drew for all your help!! You're a star! Couldn't recommend this company enough and will continue to be my go to company next time I move!! Thanks GLP!!!
Agent replied · 25 November 2023
Thank you for taking the time to write such a positive review about Greater London Properties and Drew. From the team at Greater London Properties
5/5
TrustpilotThank you!
I met Ben Oakes and he’s super helpful an polite, very attentive and always answering all my questions and doubts. I thank him very much for all his help in the process of finding a new home!!
5/5
GoogleMarcus, Lesley, and Jessica did a fantastic job. I came by in person to introduce myself and they immediately spent time with me to listen to my needs. A few days later I spotted a listing and Marcus quickly arranged a viewing. He was very well informed about the property (and quickly solved a little problem in getting inside the building) and the details of the flat. He guided me expertly through the process of making an offer and completing the paperwork. (As a newcomer to Britain some procedures were not familiar to me but he clarified everything.) All my questions were fully answered by the office staff and all messages were quickly returned. All in all, the team made what could be a stressful and frustrating experience into an enjoyable and rewarding one. Five stars for Marcus!
5/5
TrustpilotRazieh is an exceptional agent who…
Razieh is an exceptional agent who helped me find an apartment. I was desperate to find a place, and she went above and beyond by providing me recommendations nonstop for three months. Although looking for an apartment might be tedious, Razieh made the process enjoyable and effortless. She had my total trust, and it made me feel secure. She is incredibly honest and humble.She swiftly ascertains the client's requirements and makes every effort to meet them. She is considerate and readily available. Additionally, Jessica was incredibly helpful with the documentation process and during the first few days of moving to the new house. She has a keen eye for detail and is both quick and efficient. I highly recommend Razieh and Jessica for their professionalism and dedication.
5/5
TrustpilotBecky Hill from GLP is a pleasure to deal with
We have been using the same company to rent out and manage our apartment for 8 years and when they went through some personnel issues we had to find an alternative. We shortlisted 2 companies and Becky Hill from GLP was the first to respond. She had a friendly and professional demeanour and when we met in person at our apartment I made the immediate decision to go ahead with Becky being the listing manager. She quickly arranged a set of keys to be cut, photos of the apartment to be taken, the property listed and rented out within 2 weeks for a very good rent on a long let and all tenancy documents completed including tenant reference checks and a rent guarantor. I can't yet comment on the property management aspects of GLP yet as the tenants are due to move in shortly but everything else has been really straightforward. I would highly recommend Becky and GLP based on what I have seen so far and plan to have them manage and let our apartment for some years to come.
5/5
TrustpilotDealt with GLP twice and it was a…
Dealt with GLP twice and it was a fantastic experience both times! Marcus was incredibly helpful and accommodating, he really made me feel I was moving into the right property.
1/5
GoogleGLP Soho urgently needs to improve its customer relations. The property management team shows poor follow-up unless contacted repeatedly. When seeking assistance, tenants are often met with dismissive and unhelpful responses, which comes across as rude. Although the realtors are lovely, the property management side undermines the overall experience. I would not recommend renting through GLP Soho, especially for students, until there is a clear improvement in how tenants are treated and supported.
5/5
GoogleRazi was very flexible on times I could view propeties and then moved very quickly through the process
5/5
GoogleThank you Ben for helping me find the perfect place in London remotely, incredibly professional and helpful throughout!
5/5
TrustpilotJust recently purchased a flat in…
Just recently purchased a flat in Bloomsbury and Dan from GLP kindly assisted me all along the purchase and even after the purchase to help me out move into my new flat. Very smooth & enjoyable process and very professional. Thanks Dan!
Agent replied · 5 October 2026
Thank you so much for such a lovely review, we're delighted you had a great experience with our team and grateful you took the time to write this. We wish you all the best in your new pad! Warm Regards, Kate and the GLP Team
5/5
GoogleHad the pleasure of working with GLP, the agent Shanaz was very efficient and helpful. She was knowledgeable and went the extra mile, able to send over a wide variety of properties in a short period of time. Each of them being of high quality with great locations. Highly recommend GLP and Shanaz, a real asset to the company and left me with an overall great experience.
Agent replied · 30 July 2023
Thank you so much for taking the time to review us, it is very much appreciated. Warm Regards From all the GLP team
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