Gordon & Co. reviews in London

★★★★★ 5/5

Google

I had been trying to look for a place to live for a while and my experiences of estate agents was BAD as so many do not contact you back from initial enquiry. I learnt some have "priority lists" of clients and who knows how to get on that list. In saying this, Hajera Khatun from Gordon and Co was amazing. So professional, worked around my shift work, kept me updated and followed up on things when they were moving slow. She alone made my experience at Gordon and Co fab. If you wish for great communication and service, she is your lady.

Joyti · 13 April 2022

★★★★★ 5/5

Google

Hajera is a very responsible agent. She is so patiently answered all my questions and timely helped me complete the whole rental process, which is a very efficient service, and pleasant experience

Nyx · 13 April 2022

★★★★★ 5/5

Google

Very reliable rental agents I’ve ever dealt with. Rahan was always able to help me find the house I wanted quickly . And he is very enthusiastic and patient！Highly recommended！！

ZO1 · 13 April 2022

★★★★★ 5/5

Google

Very reliable rental agents I’ve ever dealt with. Rahan was always able to help me find the house I wanted quickly . And he is very enthusiastic and patient！Highly recommended！！

Ziyue · 14 March 2022

★★★★★ 1/5

Google

No problem with the flat viewings, rentals, bills etc. My only issue and it’s a big issue - is a deposit. I expect some of the money to be taken from there fairly, but my situation was very far from being fair. Without getting into details, it took 2 months of discussions which lead to nowhere, and just as an example from that massive bill we got charged - they charged £33 for removal of a single damage-free/trace-free hook, and my friend got charged more than £150-200 for the removal of her ironing board left in the flat. We also got charged £550 for heating and hot water - the fees we never heard of till the day of our check out. The lady who deals with this (Ms. L.A.) stated that that it was all in the contact, and we should’ve read it better (very sorry our bad!!!), and any other payment was the fair price for the removal of the objects. Their response to every dispute point is: “it isn’t my job to remove these items nor anyone else working for Gordon & Co the items should have been removed before you vacated as such I will now have to employ someone to remove them and there will be a labour charge.” I agree, my only question is - how much does it cost for them to employ someone to remove a single hook and an ironing board from the flat, for it to be summing up to over £200? We were never provided payment evidence of those services, and legally they had to justify the spends, but no evidence was ever there - only them delaying this whole process for months. I regret not taking this agency to court.

A · 29 July 2021

★★★★★ 1/5

Google

Worst agency I have ever dealt with. Completely incompetent of doing anything and everything. Quick to make demands but not return any in favour. If it wasn't for being already settled in our apartment I would never give these people the time of day. Save yourself the stress and deal with anyone else but them.

Oriana · 12 March 2018

★★★★★ 1/5

Google

Worst agency I have ever dealt with. Completely incompetent of doing anything and everything. Quick to make demands but not return any in favour. If it wasn't for being already settled in our apartment I would never give these people the time of day. Save yourself the stress and deal with anyone else but them.

Ori · 30 July 2017

★★★★★ 1/5

Google

No problem with the flat viewings, rentals, bills etc. My only issue and it’s a big issue - is a deposit. I expect some of the money to be taken from there fairly, but my situation was very far from being fair. Without getting into details, it took 2 months of discussions which lead to nowhere, and just as an example from that massive bill we got charged - they charged £33 for removal of a single damage-free/trace-free hook, and my friend got charged more than £150-200 for the removal of her ironing board left in the flat. We also got charged £550 for heating and hot water - the fees we never heard of till the day of our check out. The lady who deals with this (Ms. L.A.) stated that that it was all in the contact, and we should’ve read it better (very sorry our bad!!!), and any other payment was the fair price for the removal of the objects. Their response to every dispute point is: “it isn’t my job to remove these items nor anyone else working for Gordon & Co the items should have been removed before you vacated as such I will now have to employ someone to remove them and there will be a labour charge.” I agree, my only question is - how much does it cost for them to employ someone to remove a single hook and an ironing board from the flat, for it to be summing up to over £200? We were never provided payment evidence of those services, and legally they had to justify the spends, but no evidence was ever there - only them delaying this whole process for months. I regret not taking this agency to court.

A · 7 September 2020

★★★★★ 5/5

Google

I would recommend these estate agents to anyone, Lee Hinds who we was dealing with was professional had fantastic fast communication and always went the extra mile. They sold my mothers flat for a good price considering condition and were excellent value for money. Best estate agents I've ever dealt with.

Xardus · 29 July 2019

★★★★★ 1/5

Google

Tenants = Avoid renting through Gordon & Co. at all costs. Unless you like to pay additional fees + don't want to see your deposit returned with any speed. Landlords = consider the business you're supporting, the high fees charged are not reflected in the service. A nightmare to deal with once we ended our lease and they couldn't extract any more fees from us. All of a sudden it took days, even weeks, to respond, often times ignoring our questions entirely. Not uncommon to need to ask the same question 3+ times to have it addressed. 3 months later we still await our deposit and are having to go to dispute. £85 to change a lightbulb?! I'm in the wrong career... Update, Took them to arbitration and received most of our deposit back. My advice = take it to arbitration, don’t accept their scare campaign. The only cost is your time putting together your case.

L · 29 July 2020

★★★★★ 5/5

Google

It was a great experience to move in a new flat with the Gordon&Co services. I got answers for all my questions quickly from Mr.Tang, he even went to the flat and took a video for me before I move there. I definitely recommend this agency.

AHMET · 29 July 2020

★★★★★ 1/5

Google

The only thing I can say, do yourself a favor and don’t work with this agency. They are great when they want to rent you out a flat, then they squeeze every penny they can after you leave the property. I’ve been literally robbed! 1st and last!

Cláudio · 25 March 2020

★★★★★ 5/5

Google

Great experience with this agency, special thanks to Kwan for being super helpful and professional throughout the process. Strongly recommend!

Rose · 13 April 2022

★★★★★ 5/5

Google

Very nice and helpful agent I would recommend this if you're looking for new apartment to stay. They are very responsive and willing to help at any circumstance. Shout out for Kaun who's my agent and find me the perfect room to stay! 👍🏼 …

Manita · 14 March 2020

★★★★★ 1/5

Google

worst agency trying to rip off your money, you pay no matter what, after 1.5months still no return in deposit! -No check in with agent, they just dropped the key by the concierge, and they just charged us for what they ruined in flat, so we have to pay for the carpet they messed up?; -unprofessional agency, twice in a week for two months and every week every other months for viewing treating the flat like a tourism place; -random WhatApp message without permission. -When they made a mistake they will stop talking and doesn't come back to end the case! YOU HAVE TO CALL TO MAKE SURE ITS ENDED! - Random pricing, targetting chinese student mainly because they can't be bother to fight back! - poor management, when you have an issue they will say they will discuss it and call you back ,but very unlikely! or if they do, they dont come up with a solution! - NO maintenance after going in the office and ask for a maintenance! they will just wait til the tenancy end and ask you to pay the whole price even tho you did not do it! - everyone in G&co has your contact and they can/ will call you when they want! Your home is actually a new place to sigh-see!

Nadine · 30 July 2018

★★★★★ 5/5

Google

After 3 months I did eventually find an apartment with the sale team of Gordon and Co, they were the friendliest, most understanding, and very punctual real estate agent. After a few e-mails and the first meeting they knew exactly what I wanted and catered my search appropriately to my needs. I found them to be very knowledgeable, intelligent and conversant with the ever changing market trends. I would recommend buying or selling through this company again and again :)

D.O · 2 May 2018

★★★★★ 5/5

Google

Absolutely professional and thorough! I dealt with Mr. Rahan Malik to rent my studio.. He was absolutely very professional and thorough. Super friendly and communication is great. Can honestly say best real estate agent I have dealt with.PositiveProfessionalism

Abdullah · 22 June 2021

★★★★★ 5/5

Google

Very nice and helpful agent I would recommend this if you're looking for new apartment to stay. They are very responsive and willing to help at any circumstance. Shout out for Kaun who's my agent and find me the perfect room to stay! ????

Ploy · 11 October 2019

★★★★★ 1/5

Google

They are scum, stay well away from this mob. You will be hounded and manipulated during the buying process and then they drag their feet during the moving out process. It took a month and countless emails to get deposit back

David · 30 July 2017

★★★★★ 1/5

Google

Terrible. They made my one year of tenancy a nightmare. At the end I had to wait a lot for my deposit to get back despite the handover showed flawless flat. Never again.

Singer · 31 December 2019

★★★★★ 5/5

Google

One of the most professional estate agencies I’ve ever dealt with. Rahan explained everything in a way that was easy to understand, from making the offer to moving in, and had helped me every step of the way. He was extremely communicative and always available to answer our questions after the move. Highly recommended.

Yiqing · 13 April 2022

★★★★★ 1/5

Google

Avoid at all cost. Dominic is unprofessional and does not care about the clients. Go elsewhere!

Vesta · 29 July 2019

★★★★★ 1/5

Google

Avoid at all cost. Dominic is unprofessional and does not care about the clients. Go elsewhere!

V · 23 June 2019

★★★★★ 1/5

Google

Terrible real estate agency... Charges you with tons of "fees" at the end of the tenancy: "check out fee", "hot water fee", "heating fees"! Is that even legal???

Sam · 9 October 2019