Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGibbs Letting
Gibbs Gillespie have helped me find my first apartment and they have been great. In particular, Nathanael has been very helpful and is always quick to respond to any questions. I would recommend.
Adele · 19 June 2026
Agent replied · 24 September 2026
Dear Adele,
Thank you for your wonderful 5-star review.
We’re delighted to hear that Gibbs Gillespie helped you find your first apartment and that Nathanael provided such helpful and responsive support throughout the process. It’s great to know he was able to answer your questions quickly and make your experience a positive one.
We really appreciate your recommendation and will be sure to share your kind feedback with Nathanael and the Gerrards Cross lettings team.
Thank you again for choosing Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
TrustpilotGibbs Gillespie provides an excellent…
Gibbs Gillespie provides an excellent service. I want to thank Richard Frost especially for always looking after us with such care. Above and beyond, always has time to listen and action.
F · 18 June 2026
Agent replied · 24 September 2026
Dear F Jones,
Thank you for your 5-star review.
We’re delighted to hear that you’ve consistently received excellent service from Gibbs Gillespie Gerrards Cross, and that Richard Frost has taken such great care of you. It’s wonderful to know his attentive and proactive approach has made a positive difference.
We really appreciate your kind words and will be sure to share your feedback with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
TrustpilotI used GG to sell my flat and there…
I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.
Rakesh · 22 January 2026
Agent replied · 25 February 2026
Dear Rakesh Gohil We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSarah Cleverely was fantastic and very…
Sarah Cleverely was fantastic and very helpful and very professional at her job, and looked after me very well. I would would recommend her to anybody who needs help with lettings
Carmel · 12 June 2026
Agent replied · 24 September 2026
Dear Carmel,
Thank you for your 5-star review.
We’re delighted to hear that Sarah Cleverley provided you with such professional, helpful, and attentive service throughout your lettings experience. It’s great to know she looked after you so well and made a positive impression.
We really appreciate your recommendation and will be sure to share your kind feedback with Sarah and the Ruislip team.
The Team at Gibbs Gillespie Ruislip
★★★★★ 1/5
TrustpilotTry to avoid this agent !
Try to avoid this agent they has caused me so much trouble by switching my supplier when my contract as landlord was expired June 2025 and they have switched my energy supplier after 7 months when my contract based on rent collection not to mention charging me over £4,400pm pa for 2 years fees taken without any explanation with their confused statements made in purposes so to confuse the landlord with invoices for example I was charged for pay guarantee each month for 2 years when tenants used to pay 6 months in advance only found when done my taxes and I was charged 4,400pm just for rent collection.
Andreas · 28 May 2026
Agent replied · 2 June 2026
Dear Andreas
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent experience we had with Hibbs…
Excellent experience we had with Hibbs Gillespie Gerrards Cross team to be honest especially Nathanael Bahjejian. He is a very professional letting consultant , keep the good work.
Mai · 22 June 2026
Agent replied · 24 September 2026
Dear Mai Eth MaSibanda,
Thank you for your excellent 5-star review and for taking the time to share your experience.
We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Gerrards Cross team, and especially with Nathanael Bahjejian. It’s great to know his professionalism and support made a strong impression during your letting experience.
We will be sure to pass your kind feedback on to Nathanael and the team, who will be very pleased to hear your comments.
Thank you again for choosing Gibbs Gillespie Gerrards Cross, and we wish you all the very best.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
TrustpilotCannot recommend them highly enough!
I have worked with Charlotte and the team at Gibbs Gillespie for a number of years as our appointed letting agents, and I cannot recommend them highly enough.
Victoria · 19 June 2026
Agent replied · 24 September 2026
Dear Victoria,
Thank you for your wonderful 5-star review and for taking the time to share such detailed feedback.
We’re delighted to hear about your long-standing positive experience with Charlotte and the team at Gibbs Gillespie Gerrards Cross. It’s fantastic to know that their professionalism, responsiveness, and proactive approach have helped build such a strong and trusted working relationship over the years.
We’re especially pleased to hear your kind words about Charlotte’s communication, dedication, and personal approach to service. Providing reliable and attentive support is something we take great pride in, and it’s wonderful to see this reflected in your experience.
Your recommendation means a great deal to us, and we will be sure to share your feedback with Charlotte and the wider team, who will be incredibly pleased to hear your comments.
Thank you again for your continued trust in Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleI had a very smooth and straightforward moving experience with Gibbs Gillespie. In particular, Tianna was exceptionally helpful in addressing any questions or concerns I had as a first-time renter. What can often be a daunting process was made significantly easier thanks to the professionalism and support of the team at Gibbs Gillespie! I would highly recommend these estate agents for anyone renting for the first time.
Gursimran · 11 July 2025
Agent replied · 9 September 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotNathanael and team were superb and…
Nathanael and team were superb and happily dealt with the extra effort required for managing us two! Great knowledge and negotiating skills, many thanks - Peter G
Peter · 19 June 2026
Agent replied · 24 September 2026
Dear Peter,
Thank you for your fantastic 5-star review.
We’re delighted to hear that Nathanael and the team provided such superb support and were able to manage everything smoothly for you. It’s great to know their knowledge, professionalism, and negotiating skills made a positive difference to your experience.
We really appreciate your kind words and will be sure to pass your feedback on to Nathanael and the Gerrards Cross team.
Thank you again for choosing Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleI would like to thank Eve Atley, for being proactive and professional in the management of our rental flat. She is available when we have an issue and always returns our calls in a timely manner. Great service.
Eliana · 26 March 2026
Agent replied · 16 April 2026
Hi Eliana,
Thank you for your kind review. We’re delighted to hear that Eve has been proactive, professional, and consistently supportive in managing your rental property. Her reliability, timely communication, and commitment to resolving issues are qualities we value highly at Gibbs Gillespie.
We truly appreciate your feedback and are pleased to know you’ve received such great service.
Kind regards,
Gibbs Gillespie
★★★★★ 5/5
TrustpilotDushali was the person to help me and…
Dushali was the person to help me and she was amazing!! Very informative, friendly and efficient and felt safe in her hands. I would definitely recommend!
Leah · 21 June 2026
Agent replied · 24 September 2026
Dear Leah,
Thank you for your wonderful 5-star review.
We’re delighted to hear that Dushali provided such friendly, informative, and efficient support and helped you feel confident throughout your experience. Delivering a smooth and reassuring service is exactly what we aim for, so it’s great to know she made such a positive impression.
We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the Brentford team.
Thank you again for choosing Gibbs Gillespie Brentford.
The Team at Gibbs Gillespie Brentford
★★★★★ 5/5
GoogleI would like to say the Eve Atley was incredibly easy to work with and did everything she could to make my contact with Gibbs Gillespie run smoothly. She was a delight to work with- thank you!
Willa · 26 March 2026
Agent replied · 16 April 2026
Hi Willa,
Thank you for your lovely feedback. We’re delighted to hear that Eve made your experience with Gibbs Gillespie run so smoothly. Her proactive approach, professionalism, and friendly manner are qualities we value highly, and it’s wonderful to know she was such a pleasure to work with.
We truly appreciate your kind words.
Kind regards,
Gibbs Gillespie
★★★★★ 5/5
TrustpilotLettings Manager Bracanto profiles/discriminates Black men!
Mr. Bracanto [Lettings Manager] is not a "gentleman" thus not a man of honour, who appears to have common or garden racial-issues with Black men 🤔; Since this disingenuous person profiles then discriminates against the same per lettings-activities to wit - myself!? Hence a 14 day intention of Legal (discrimination) Action is winging its way to his office as I write ✍️ (sic)! If ANY OTHER people of colour has issues with this "man" per his discriminatory shenanigans please 🙏🏾 don't hesitate to post so that we might make this world a better place FOR ALL (sic)!?
Number-One · 10 December 2024
Agent replied · 23 December 2024
Dear Number-One-Float-StringWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We also take it very Seriously claims of Discrimination of any kind. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
GoogleOliwia was extremely helpful throughout the entire renting process. She was professional, responsive, and made everything clear and stress-free from start to finish. Moving into a new property went smoothly thanks to her support. I’d highly recommend Oliwia to anyone looking to rent.
Jay · 16 January 2026
Agent replied · 16 April 2026
Dear Jay Basto
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleWe sold a property through Gibbs and Gillespie , Adam and Abraham was primarily selling our property . They were both really good, very easy to communicate with and get hold of and just generally nice people to work with through this process . I would highly recommend this branch.
Dealing with another estate agent at this present time and trying to buy a property there is a significance difference in how Gibbs are much more efficient and communicative.
Soosoo · 5 December 2024
Agent replied · 27 December 2024
Dear Soosoo B
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAmmaar was very good and informative
Ammaar was very good and informative , helped me find the right property for me.
Souad · 7 August 2026
Agent replied · 24 September 2026
Thank you for your 5-star review, Souad! We’re delighted to hear that Ammaar was informative and helped you find the right property. We really appreciate your kind feedback and support for the Gibbs Gillespie Pinner team.
Best wishes,
The Gibbs Gillespie Pinner Team
★★★★★ 5/5
GoogleEve Atley has only recently started as my Property Manager ( I rent out a 2 bed flat) and she has already impressed with her prompt service. However, what has been really good is that in less than one week she managed to sort out an issue I had with the balance on my account - several previous PMs all promised to look into it and nothing ever happened. I was very promptly re-imbursed for an overpayment I had made. Thank you. Keep it up.
Tim · 2 April 2026
Agent replied · 16 April 2026
Thank you, Tim, for your excellent 5‑star review. We’re delighted to hear that Eve has already made such a positive impact as your Property Manager. At Gibbs Gillespie Northfields Estate Agents, we pride ourselves on prompt, reliable and proactive property management, so it’s great to know Eve resolved your account issue so quickly after others had struggled. We appreciate your feedback and look forward to continuing to support you as a landlord.
★★★★★ 5/5
TrustpilotMariya was incredibly helpful…
Mariya was incredibly helpful throughout the process. She always answered our questions promptly and was very polite and professional during the viewing. She made the whole experience smooth and enjoyable, and we really appreciated her support. Based on our experience with Mariya, we would definitely recommend Gibbs Gillespie in Ealing Broadway.
Minni · 7 July 2026
★★★★★ 5/5
TrustpilotHarry Rai is an exceptional real estate…
Harry Rai is an exceptional real estate agent known for his professionalism and friendly approach. He truly understands the essence of customer service, ensuring that each client feels valued and supported throughout their property search. If you're looking for expert assistance in finding your perfect home, look no further than Harry. His commitment to providing top-notch services sets him apart in the industry, making the journey of buying or renting a property a seamless and enjoyable experience. Whether you’re a first-time buyer or an experienced investor, Harry is dedicated to guiding you every step of the way.
Daniel · 23 October 2024
Agent replied · 23 December 2024
Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Harry Rai a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat support!
I began the process of purchasing a flat in May, and while the exchange has just started, the completion date is planned for early November.From the start, Sales Consultant Nikita Gusca was excellent. He led the tour, answered all my questions in great detail, and efficiently passed along inquiries to the seller, which gave me confidence in the purchase. Nikita also provided valuable support in clarifying my mortgage application during the initial stages, and his prompt responses were much appreciated.I encountered significant delays due to poor communication from the solicitor Taylor Rose. After submitting all my documents and confirming that everything was in order, it took nearly two months for them to proceed with the exchange. When my solicitor went on emergency leave, there was minimal coverage, leading to delayed communication with the seller's solicitor, who was also from Taylor Rose. My Move Manager, Luca Beltrami, had to step in to help check with the seller and chase for responses. Just before the exchange, the final report was sent a week late and contained discrepancies. Luca again assisted in confirming with the seller that these were indeed mistakes. The solicitor attributed the issues to being "rushed," despite having had ample time to address them.Throughout these challenges, Move Manager Luca Beltrami and Senior Sales Manager Abraham Oommen provided invaluable support. They worked diligently to check on the seller’s progress, chased updates, and helped raised complaints to senior solictors on my behalf to resolve the delays. This was beyond their normal responsibilities, and I can't thank them enough for their assistance.Overall, I’m incredibly grateful to Nikita, Luca, and Abraham for their efforts. Gibbs Gillespie has been fantastic, going above and beyond to support me throughout this process. It’s important to note that the charllenges I had were not a reflection of the hard work and dedication shown by these individuals; they did everything possible to assist me. However, I strongly recommend finding your own solicitor rather than using Taylor Rose, which was referred to me by Gibbs Gillespie.
Yilin · 18 October 2024
Agent replied · 23 December 2024
Dear YilinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca, Nikita and Abraham a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotIt was never going to be an easy sale…
It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with.
Helen · 23 March 2026
Agent replied · 2 June 2026
Dear Helen Hill, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Nick. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotThank you!
We would like to express our sincere gratitude to Leah and Rohan at the Ealing Broadway Gibbs Gillespie branch for their outstanding support throughout our flat purchase. Despite the complexities involved in the transaction, they maintained excellent communication, keeping us informed at every stage. Their professionalism, knowledge, and dedication made what could have been a stressful experience much smoother. We truly appreciate their hard work and would highly recommend their services to anyone looking to buy or sell property.We would also like to thank Irene, the Move Manager, for her invaluable assistance in coordinating the final steps of our move. She worked closely with the solicitors on both sides, ensuring everything stayed on track and deadlines were met.
Kai · 17 October 2024
Agent replied · 23 December 2024
Dear KaiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Rohan, Irene and Leah a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
Trustpilotworst estate agent ever
Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever.Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called.I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.
Ravi · 12 October 2024
Agent replied · 23 December 2024
Dear Ravi WaghelaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWe were really impressed with Gavin’s…
We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated.We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.
Esther · 27 September 2024
Agent replied · 22 October 2024
Dear EstherCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Gavin a 5 star rating! Many thanksCustomer Care Team
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