Trusted Agent profile · London

Gibbs Gillespie London reviews

★★★★★ Great

885 reviews across 2 platforms

20 New Broadway, London, W5 2XA

Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.

Google logo

4.8 / 5

431

Reviews on Google

This office

Trustpilot logo

454

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great estate agents to purchase with!

The estate agents, especially Thomas and Tom, at the Pinner office helped us all the way from viewings to exchange of contracts for our house purchase and they have been a pleasure to work with! We never felt like they represent just the seller as they were equally helpful, responsive, and diligent with us as buyers. Highly recommend!

Raghav · 11 June 2022

Agent replied · 13 June 2024

Hi Raghav S, thank you so much for your positive comments about Gibbs Gillespie Estate Agents Pinner! We are always more than happy to assist you if anything else comes up. Take care!

2/5

Trustpilot

I felt like another customer at Gibbs…

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.

Gibbs · 28 May 2024

Agent replied · 13 June 2024

Good afternoonWe are sorry for the poor communication and service you received, we always take it seriously when we hear of any dissatisfaction. Thank you for taking the time to provide us with your feedback, we appreciate it so we can continue to improve our service. Kind regardsCustomer Care Team

5/5

Google

We walked into more than 10 agencies along the street. Liam Osborne is best agent I ever met. He is always punctual, well prepared for the viewing and answered our questions professionally. I will definitely recommend my friends to reach out to him when they arrive London.

Davy · 14 June 2023

Agent replied · 13 June 2024

Dear Davy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Gibbs Gillespie Ruislip have been outstanding

Gibbs Gillespie Ruislip have been absolutely outstanding. Their service, politeness, speed, and honesty has been fantastic. Luca, Sam and George have helped me sell my great aunts home, also helped deal with a flood and been so understanding and kind. Honestly I wish all estate agents would take a leaf out their book. The team have been so pleasant to deal with and have made the whole experience manageable . If I could give them 10 stars then I would . Thank you all so much for everything you’ve done. Lianne Read

Lianne · 18 May 2024

Agent replied · 13 June 2024

Dear LianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are really pleased to hear that the team in Ruislip have been fantastic during the selling of your Great Aunts home.Many thanksCustomer Care Team

5/5

Google

Rohan Berry was excellent and provided a great service. I was impressed with his knowledge of the market and his amazing interpersonal skills. He is a great asset!

Marcin · 25 July 2024

Agent replied · 24 August 2024

Dear Marcin Dygi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jo has been fantastic in all of the viewings we have done together. She is knowledgeable of the areas and has great insight in all potential that a property may have. WE are so happy the is one of our brokers.

Merixell · 16 October 2025

Agent replied · 16 April 2026

Dear Merixell Lombana We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Nyle from Gibbs was fantastic, he was very professional and had a lot of knowledge and answered any queries I had. Will highly recommend.

Santhusan · 16 March 2026

Agent replied · 16 April 2026

Dear Santhusan Satkuruparan We greatly appreciate your 5-star review and the time you took to share your experience with Nyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Gibbs Gillespie team was extremely helpful in helping me find a flat timely. Special mention to Victoria Chmura and Sahil Arora who made the entire process, right from arranging the viewing till my final move-in, quite seamless and fast. Thank you for the amazing service.

Harshita · 19 July 2023

Agent replied · 13 June 2024

Dear Harshita Verma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Sales

Went out of the way to ensure sales went through, Gavin & Luca were on top of the process, open lines of communication and effectively resolving issues…..job well done

Sheraz · 29 June 2024

Agent replied · 23 August 2024

Dear SherazCustomer care is important to us so we really appreciate you taking the time to leave a review for Gavin & Luca and for giving them a 5 star rating! Many thanksCustomer Care Team

5/5

Google

I have found the people at the office very friendly and honest. I’ve mainly dealt with Jo who is lovely and knows the Pitshanger area very well.

Panna · 16 February 2026

Agent replied · 16 April 2026

Dear Panna Chauhan We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Such a friendly and helpful team

Abraham Oommen and his colleagues, Edyta Pruszynska and Sam Collins at the Northfields branch of Gibbs Gillespie, have been nothing but amazing at supporting us through selling our family home and purchasing our next family home. From the first point of contact they were transparent, communicative and helpful. We did suffer from a slightly drawn out exchange process (owing to solicitors) but Abraham worked tirelessly to keep lines of communications open and helping co-ordinate to finalise exchange. As relatively inexperienced operators in house buying and selling it was reassuring to have Abraham and his team a call/email away to discuss anything from pricing strategies and home buyer surveys to small details around fixtures and fittings.We would thoroughly recommend their services to anyone considering buying or selling.

James · 31 March 2023

5/5

Google

Unfortunately, due to issues with my solicitor, my purchase transaction fell through 😕 however, dealing with the team at Gibbs Gillespie gave me the confidence that all is not lost. Everyone was super friendly, and I cannot praise Leah …

Jonathan · 16 October 2025

Agent replied · 16 April 2026

Dear Jonathan Kornreich We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Rohan and Leah were both very supportive in my property search and really spent time understanding my criteria and what was most important to me. Sharing a breath of relevant properties and getting feedback as we went along. A big thank you to you both

Alex · 14 June 2023

Agent replied · 13 June 2024

Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A big shout out to Philip at the Stanmore branch

Philip was great from Stanmore branch - felt at ease and also felt confident with everything he mentioned to me. Looking forward to a great relationship with you guys there.

Jill · 23 May 2024

Agent replied · 13 June 2024

Dear JillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!We are pleased to hear that the team in Stanmore have been a great help to you .Many thanksCustomer Care Team

5/5

Google

Our agent Rohan Berry has been very helpful so far. Supportive and actively giving us advice. Ahluwalia Dalip also did a nice job showing us the flat.

Louie · 25 June 2024

Agent replied · 24 August 2024

Dear Louie Wong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

As first time buyers, we’ve really appreciated the support from Jason and Jo. Both have been incredibly helpful throughout the process, everything was clearly communicated and smooth. We highly recommend them to any future buyers.

Yvonne · 16 November 2025

Agent replied · 16 April 2026

Dear Yvonne Kao We greatly appreciate your 5-star review and the time you took to share your experience with Jason and Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Danielle Gennard from Ruislip Manor…

Danielle Gennard from Ruislip Manor branch is a real asset to Gibbs Gillespie. From beginning to end she remained professional and dedicated to help us complete our purchase. Her friendly and hard working manner helped us throughout the house buying process. It was a pleasure to deal with her. Thank you Danielle!

Beth · 23 August 2022

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We appreciate your positive review about your recent experience with us and with Danielle in particular. We always strive to provide top quality service to all , and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie.Best wishes,Gibbs Gillespie Estate Agents Ruislip Manor

5/5

Google

Couldn’t have asked for better support from Nyle! He was so professional and friendly throughout the whole process, amazing customer service☺️

Waqar · 16 March 2026

Agent replied · 16 April 2026

Dear Waqar Hezb We greatly appreciate your 5-star review and the time you took to share your experience with Nyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Both Leah and Rohan have been extremely helpful in our property search, keenly aware of making sure what our needs are and tailoring their recommendations accordingly. Rohan was very professional while showing us different properties. We definitely look forward to working with them.

Meha · 14 June 2023

Agent replied · 13 June 2024

Dear Meha K Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

We had our rent increased and stared…

We had our rent increased and stared from 2 of December 2022. This happened in November. The agency didn’t check the contract and they assumed I should have paid the increase from November. The contact states clearly December. So for 50£ they didn’t even bother to contact me first or email me or anything. They went straight to debt collectors. And because their mistake now my credit score it’s ruined. That for 50£ and because they are to lazy to pick up the damn phone and ask kindly, mr x you have paid 50£ less for rent, do we have any issues? Why is the reason? Can you pay or we will call debt collectors… we’re disappointed with them.

Eleanor · 12 November 2022

1/5

Trustpilot

Gibbs Gillespie is an agent that I…

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..

Gerasimos · 12 June 2025

5/5

Google

Very good service throughout the entire procedure. David helped us a lot and was very accommodating with our schedule.

Alex · 16 March 2026

Agent replied · 16 April 2026

Dear Alex Chuck We greatly appreciate your 5-star review and the time you took to share your experience with David. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Google

Rohan was fantastic throughout the entire process! He was professional, attentive, and always quick to answer any questions.

Sara · 9 October 2024

Agent replied · 10 November 2024

Dear Sara Safaei, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Trustpilot

Outstanding!

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.

Roz · 10 August 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Gibbs Gillespie London

Has Gibbs Gillespie won any awards?

Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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