Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't bother...
Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.
Unhappy · 8 May 2021
Agent replied · 13 June 2024
Dear 'Unhappy Customer',We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 5/5
TrustpilotAqib at Gibbs Gillespie gave honest…
Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.
Ruby · 21 May 2026
Agent replied · 2 June 2026
Dear Ruby
We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotSelling Your House Made Easy
Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.
Carlo · 16 July 2024
Agent replied · 23 August 2024
Dear CarloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Gerrards Cross Team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 4/5
Trustpilotvery helpful but sometime had to chase…
very helpful but sometime had to chase for certain things
Customer · 9 October 2026
Agent replied · 13 June 2024
Dear Customer,
Thank you for your feedback. We’re pleased to hear you found our team helpful, and we appreciate your comments regarding communication and follow-ups. We always aim to provide a smooth and responsive service, and your feedback helps us continue to improve.
Kind regards,
The Gibbs Gillespie Gerrards Cross Team
★★★★★ 4/5
GoogleHarry in lettings was responsive and communicated excellently throughout the process in finding a tenant for my property. The process is complex to navigate and Harry and his team made it that bit easier. Thank you
Fatima · 19 November 2024
Agent replied · 10 December 2024
Dear Fatima Dalal,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotWe had a issue with our boiler and no…
We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.
Manjula · 31 August 2022
Agent replied · 13 June 2024
Dear Manjula Mallysetty,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Property Management
★★★★★ 1/5
TrustpilotWhen renting our apartment we decided…
When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware
Sheila · 20 January 2021
Agent replied · 13 June 2024
Dear Sheila,We are disappointed that you were unhappy with our service. Having reviewed the notes in relation to your Tenancy, I can see the works were delayed at yours and the other Tenant’s request. The Landlord was willing to arrange works immediately, however restrictions on access and works were in place as per your instructions.Under Covid guidelines, the works were permitted to be completed and the Landlord required quotes for insurance purposes. You requested this work was put on hold over your concerns about Covid, despite our assurance to you that all the necessary safety precautions would be followed. I can confirm that we have only communicated via email, but I can see on our system that you did have a conversation with one of our property managers, and you have my assurance that I will be looking into this matter separately. I appreciate you bringing this matter to my attention.Kind regards,Nicola Martin
★★★★★ 5/5
GoogleMy husband and I have met upwards of twenty real estate agents over the course of our six month property search in London. All but one have been as professional, well-informed, upbeat and generous with their time as Rohan Berry. His expertise regarding the neighborhood paralleled with his knowledge regarding the house and owner. Working with Rohan was a delight and I will definitely socialite his services should I ever need to sell my home.PositiveResponsiveness, Quality, Professionalism, Value
Sarin · 14 June 2021
Agent replied · 13 June 2024
Hello Sarin,
I just wanted to thank you for your really kind write-up about Rohan. He is new to the industry and already making a great name for himself as a trusted negotiator, so your words will mean a lot to him. I shall make sure he sees this lovely review and thank you for taking the trouble to post it.
Jane for Northfields.
★★★★★ 5/5
GoogleHad a lovely viewing with Adam, super friendly and considerate!
E · 5 October 2026
Agent replied · 12 October 2026
Thank you, for your lovely 5-star review.
We’re delighted to hear that you enjoyed your viewing with Adam and that his friendly and considerate approach made such a positive impression. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Gibbs Gillespie Ealing Broadway, and we wish you all the best with your property search!
★★★★★ 5/5
TrustpilotLetting Agents
Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process.
Exceptional service from Richard Frost at the Gerrards Cross Branch.
Matt.S · 18 June 2026
Agent replied · 24 September 2026
Dear Matt,
Thank you for your 5-star review.
We’re delighted to hear that you received excellent service from Gibbs Gillespie throughout your letting journey, from the initial valuation right through to the tenancy process. It’s especially great to know that Richard Frost provided such exceptional support at the Gerrards Cross branch.
We really appreciate your kind feedback and will be sure to share your comments with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleAs someone looking for a flat in London, Taran was amazing to work with! He is really nice, and easy to speak to. Unlike most other estate agents I have been dealing with. Well done Taran, and great work Gibbs Gillespie.
Sam · 25 July 2024
Agent replied · 13 June 2024
Dear Sam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotWorst estate agents in town
Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.
Le · 5 January 2026
Agent replied · 2 June 2026
Dear le fpurteen
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHe was timely, very friendly and professional.
Siddhartha · 5 October 2026
Agent replied · 12 October 2026
Thank you, Siddhartha, for your 5-star review!
We’re delighted to hear that Adam was punctual, friendly and professional during your experience. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Gibbs Gillespie Ealing Broadway, and we wish you all the best with your property search!
★★★★★ 5/5
TrustpilotGibbs Lettings
Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!
Niral · 18 June 2026
Agent replied · 24 September 2026
Dear Niral,
Thank you for your 5-star review.
We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s great to know their knowledge and support have made your lettings experience a positive one and that they are always on hand to help when needed.
We really appreciate your comments and will be sure to share your feedback with Richard, Charlotte, and the team.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleI had an excellent experience working with Leah Verasammy on the sale of my property. She was incredibly thorough, timely, and proactive throughout the entire set-up process. Communication was clear and consistent, and she always kept me well informed at every stage.
What really stood out was her honest and professional approach
M · 16 October 2025
Agent replied · 16 April 2026
Dear M K
We greatly appreciate your 5-star review and the time you took to share your experience with Leah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotJames at the Gerrards Cross Branch…
James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻
Wendy · 19 May 2023
Agent replied · 13 June 2024
Dear Wendy HillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotUnprofessional Behaviour by Mark Lander & Grace
I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.
Sushil · 8 November 2024
Agent replied · 22 November 2024
Dear SushilWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
Googlemariya was super helpful from our initial phone call to our move in date!
Alex · 12 August 2026
Agent replied · 12 October 2026
Thank you for your 5-star review, Alex! We’re delighted to hear that Mariya was so helpful throughout your rental journey, from your initial enquiry through to moving into your new home.
We really appreciate your feedback and support for the Gibbs Gillespie Ealing Broadway team.
Best wishes,
The Gibbs Gillespie Ealing Broadway Team
★★★★★ 5/5
Googlelillian was lovely, friendly and answered all my questions
Regan · 12 September 2026
Agent replied · 12 October 2026
Thank you, Regan, for your wonderful 5-star review! We’re delighted to hear that Lillian was so lovely and friendly during your viewing and took the time to answer all your questions. Providing a helpful and welcoming experience is something we’re always proud of, and we’ll be sure to share your kind words with Lillian and the Gibbs Gillespie Ealing Broadway team. Thank you again for your lovely feedback!
★★★★★ 5/5
TrustpilotExcellent service from Gibbs Gillespie
Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.
HB · 27 August 2024
Agent replied · 22 October 2024
Dear HB Customer care is important to us so we really appreciate you taking the time to leave a review and for giving James and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 2/5
TrustpilotThe process has been pretty poor from…
The process has been pretty poor from the start, especially with communication. I asked to add updated photos, which were never done, and the agents showing the property didn't explain all the features of the property to potential buyers.The move managers communication has been poor throughout and even yesterday when I called the office to ask for the move manager, I was told I would get a call back but have not had a call back. This seems to have been the experience throughout the process and I feel very disappointed with the overall experience with Gibbs Gillespie as I thought I had signed up to a reputable estate agent.
Ellesh · 29 October 2024
Agent replied · 22 November 2024
Dear ElleshWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleMariya from Gibbs Gillespie was absolutely brilliant, friendly, professional, and really attentive to what we were looking for. She made the whole process easy and helped us find the perfect flat. We couldn’t be happier. Highly recommended!”
Giorgia · 16 February 2026
Agent replied · 16 April 2026
Dear Giorgia Vinciguerra
We greatly appreciate your 5-star review and the time you took to share your experience with Mariya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotRepeated failures, ignored emails, unreturned calls, do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster.
Jon · 12 June 2026
Agent replied · 24 September 2026
Dear Jon B,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
TrustpilotUnsupportive
I was renting a property for 3 years. The service received was horrendous. I had a leaking roof for 3 years. (I lived in a flat in the 4th floor) when it would rain there would be a constant leak from the spot light. Yet nothing more than an engineer coming to look at the light was done. Because of this dangerous risk I had removed the light bulb to stop a short circuit and potential being electrocuted. They tried to charge me to put the light bulb back in. They didn’t even want to rectify the issue for the next tenants. Be careful when leaving the property they are looking for any excuse to retain your deposit. I had the apartment professionally cleaned, however there was a bit of dirt on the counter in the bathroom after emptying the property and they were trying to charge me over £270 for this. They have been prolonging giving my deposit back. I received my deposit over 2 months after I moved out.
M · 22 October 2024
Agent replied · 22 November 2024
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
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