Every review we hold for the London office, from every platform, shown as written. First names only.
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1/5
TrustpilotI had a very disappointing experienceβ¦
I had a very disappointing experience with this agency.
Smail Β· 17 April 2026
Agent replied Β· 2 June 2026
Dear Smail Azmat
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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4/5
GoogleTarun Kalsi was so friendly showing me around possible rentals. Listened to my needs and made suggestions that were welcomed.
Tinaka Β· 23 May 2024
Agent replied Β· 13 June 2024
Dear Tinaka Niven,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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4/5
TrustpilotZohair and Faye were great
Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall
Debajit Β· 19 April 2025
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1/5
TrustpilotTotal waste of time
Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up.
K Β· 22 March 2025
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5/5
GoogleIlona was very helpful and super cheerful. Having gone to a few viewings with various estate agents, it was nice to have an agent who was friendly and not robotic
James Β· 11 April 2025
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5/5
GoogleHarry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few.
Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!
Ana Β· 26 November 2024
Agent replied Β· 10 December 2024
Dear Ana LΓ³pez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRohan has been a great help in handling our viewings. All people we have dealt with here are super nice and always follow up on things. Overall a great experience to deal with them.
Iris Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Iris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRohan was very kind, warm, and diligent in each of our interactions - a professional in whose hands one immediately found themselves at ease.
Jack Β· 14 February 2024
Agent replied Β· 13 June 2024
Dear Jack Glowacki
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleVictoria Chmura was very helpful with us and very efficient. She was really nice when we contacted as well with different queries. Thank you so much for the support.
Miguel Β· 17 October 2023
Agent replied Β· 13 June 2024
Dear Miguel Ralha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRohan Berry was very helpful and always responsive. And always keeping me up to date with my offer process.
CharbelT Β· 14 May 2024
Agent replied Β· 13 June 2024
Dear Charbelt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotI would like to thank Grant and hisβ¦
I would like to thank Grant and his entire team making my purchase happen. I donβt think my purchase would have gone through without help of Grant. He simply made it happen πThank you so much Grant & team at Stanmore!
Anu Β· 1 October 2022
Agent replied Β· 13 June 2024
Dear AnuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotI would like to say a special thank youβ¦
I would like to say a special thank you to Paula Chapman my Move Manager for all hard work and support she give me into this long journey. She was a fantastic lady and a kind person!!! Thank you Paula ( Gibbs Gilespie)
P Β· 2 July 2022
Agent replied Β· 13 June 2024
HelloWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
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5/5
GoogleI rarely write a review but I really want to say something about my experience with Gibbs Gillespie.
Me and my husband spotted an apartment and our first contact was Victoria Chmura.
She gave us the correct information, she
was always helpful and ensured that everything is going smoothly from booking the viewing until the moment that the contract was signed.
Since day one Victoria ensured that we are up to date to each step and that we understand the process clearly.
We want to thank her enormously for all the efforts she has put into this.
Also need to mention that the branch as a whole is working very effectively, as in this process was also involved Sahil and Liam, and they both showed professionalism and positivity.
We will be forever grateful xx
Gabriela-Cristina Β· 19 July 2023
Agent replied Β· 13 June 2024
Dear Gabriela-cristina Medeleanu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
TrustpilotOverall a good service
This review is for the Ruislip branch, where we were helped by Matt and Elaine in the sale of our property. Initially our experience was a little shaky. Gibbs were excellent at organising everything very quickly - we signed the contract at the beginning of the week and before the week had ended our home was listed with some beautiful photos. We were looking to sell during the height of the stamp duty holiday and our property was very overvalued, which probably hurt us a little in the beginning and caused us to miss a few opportunities. However, once the price was corrected we got some good offers in and felt well supported and informed at all times. We appreciated the consistent and regular updates. Elaine in particular was a great support during this time - especially when we were in the final stages of trying to complete and I will always be very grateful for her sympathetic ear. A little bit of kindness and understanding can mean the world to anxious sellers/ buyers. Many thanks for all your help in seeing our sale through to the end.
Claudia Β· 27 September 2021
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5/5
GoogleRohan was very helpful in my search of a flat, quick to get back to me and good at explaining the market, definitely recommend getting in touch with him when looking to buy.
Maria Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Maria
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
TrustpilotDocument everything
Document everything! It's taken 5 months to get our deposit returned
Nic Β· 13 March 2026
Agent replied Β· 2 June 2026
Dear Nic Henry
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
TrustpilotSale with Gibbs Gillespie- Aqib
I have sold my property and GG were the selling agent, the whole sale process was so stressful due to delay from solicitor and one after another hiccups and it took almost 7 months to complete the sale. Aqib Hamid was dealing with my property, I must say he is man with lots of patience. If it was someone else, he/she would have gave on this sale long time back. But Aqib made sure the completion happens. I will definitely recommend Gibbs Gillespie to anytime.
Anjna Β· 18 September 2021
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5/5
GoogleRohan Berry was super helpful and kind, very communicative and overall a great person!
Patrycja Β· 25 July 2024
Agent replied Β· 24 August 2024
Dear Patrycja Lorenc
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRecently had a phone conversation with Adam from the lettings department, he showed amazing customer service skills on the call and was very personable and helpful in assisting with queries.
Saud Β· 16 September 2025
Agent replied Β· 16 April 2026
Dear Saud
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleI would highly recommend Gabriele Brancato (Lettings Consultant) and Nicole Blair (Property Manager). Both are truly amazing professionals and are always there to help with any matters in the fastest possible way.
Dmitry Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Dmitry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRohan has been excellent in helping us throughout our property search over last four months. He has been very patient and responsive to all our queries and highly professional throughout. Best agent I have come across during our property search. Highly recommended.
Shuffle Β· 14 June 2022
Agent replied Β· 13 June 2024
Hello Hiran,
Thank you so much for your really kind words about your property search Rohan in our Ealing Broadway office. He'll be over the moon with the No. 1 rating! Amazing.
All the best in your new home,
Jane for Northfields
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5/5
GoogleIndiana went above and beyond in helping me find a new home. She is what every estate / letting agent should aspire to be. Give this person a pay rise immediately!
Jack Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Jack,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleLiam did a great job. The letting process was clearly explained and the swiftly executed. Many thanks for the support and service! Happy to recommend Liam to landlords and tenants alike.
Alister Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Alister,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI recently relocated from Sydney to the UK for a financial services position in the City. I have been slightly concerned about the ease of locating a home in London. I spoke with Mr Waheed Ibrahim, the lettings negotiator for Gibbs Gillespie, and he provided me with leading advice to secure the flat, as well as understanding of my situation, and most importantly extremely prompt communication. My offer to the landlord was accepted in less than 24 hours. Brilliant.
Matthew Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Matthew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.