Trusted Agent profile Β· London

Gibbs Gillespie London reviews

β˜…β˜…β˜…β˜…β˜… Great

885 reviews across 2 platforms

20 New Broadway, London, W5 2XA

Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.

Google logo

4.8 / 5

431

Reviews on Google

This office

Trustpilot logo

454

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with this agency.

Smail Β· 17 April 2026

Agent replied Β· 2 June 2026

Dear Smail Azmat We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

4/5

Google

Tarun Kalsi was so friendly showing me around possible rentals. Listened to my needs and made suggestions that were welcomed.

Tinaka Β· 23 May 2024

Agent replied Β· 13 June 2024

Dear Tinaka Niven, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

4/5

Trustpilot

Zohair and Faye were great

Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall

Debajit Β· 19 April 2025

1/5

Trustpilot

Total waste of time

Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up.

K Β· 22 March 2025

5/5

Google

Ilona was very helpful and super cheerful. Having gone to a few viewings with various estate agents, it was nice to have an agent who was friendly and not robotic

James Β· 11 April 2025

5/5

Google

Harry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few. Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!

Ana Β· 26 November 2024

Agent replied Β· 10 December 2024

Dear Ana LΓ³pez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan has been a great help in handling our viewings. All people we have dealt with here are super nice and always follow up on things. Overall a great experience to deal with them.

Iris Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Iris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan was very kind, warm, and diligent in each of our interactions - a professional in whose hands one immediately found themselves at ease.

Jack Β· 14 February 2024

Agent replied Β· 13 June 2024

Dear Jack Glowacki Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Victoria Chmura was very helpful with us and very efficient. She was really nice when we contacted as well with different queries. Thank you so much for the support.

Miguel Β· 17 October 2023

Agent replied Β· 13 June 2024

Dear Miguel Ralha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan Berry was very helpful and always responsive. And always keeping me up to date with my offer process.

CharbelT Β· 14 May 2024

Agent replied Β· 13 June 2024

Dear Charbelt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I would like to thank Grant and his…

I would like to thank Grant and his entire team making my purchase happen. I don’t think my purchase would have gone through without help of Grant. He simply made it happen 😊Thank you so much Grant & team at Stanmore!

Anu Β· 1 October 2022

Agent replied Β· 13 June 2024

Dear AnuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I would like to say a special thank you…

I would like to say a special thank you to Paula Chapman my Move Manager for all hard work and support she give me into this long journey. She was a fantastic lady and a kind person!!! Thank you Paula ( Gibbs Gilespie)

P Β· 2 July 2022

Agent replied Β· 13 June 2024

HelloWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Google

I rarely write a review but I really want to say something about my experience with Gibbs Gillespie. Me and my husband spotted an apartment and our first contact was Victoria Chmura. She gave us the correct information, she was always helpful and ensured that everything is going smoothly from booking the viewing until the moment that the contract was signed. Since day one Victoria ensured that we are up to date to each step and that we understand the process clearly. We want to thank her enormously for all the efforts she has put into this. Also need to mention that the branch as a whole is working very effectively, as in this process was also involved Sahil and Liam, and they both showed professionalism and positivity. We will be forever grateful xx

Gabriela-Cristina Β· 19 July 2023

Agent replied Β· 13 June 2024

Dear Gabriela-cristina Medeleanu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Overall a good service

This review is for the Ruislip branch, where we were helped by Matt and Elaine in the sale of our property. Initially our experience was a little shaky. Gibbs were excellent at organising everything very quickly - we signed the contract at the beginning of the week and before the week had ended our home was listed with some beautiful photos. We were looking to sell during the height of the stamp duty holiday and our property was very overvalued, which probably hurt us a little in the beginning and caused us to miss a few opportunities. However, once the price was corrected we got some good offers in and felt well supported and informed at all times. We appreciated the consistent and regular updates. Elaine in particular was a great support during this time - especially when we were in the final stages of trying to complete and I will always be very grateful for her sympathetic ear. A little bit of kindness and understanding can mean the world to anxious sellers/ buyers. Many thanks for all your help in seeing our sale through to the end.

Claudia Β· 27 September 2021

5/5

Google

Rohan was very helpful in my search of a flat, quick to get back to me and good at explaining the market, definitely recommend getting in touch with him when looking to buy.

Maria Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Maria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Document everything

Document everything! It's taken 5 months to get our deposit returned

Nic Β· 13 March 2026

Agent replied Β· 2 June 2026

Dear Nic Henry We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Sale with Gibbs Gillespie- Aqib

I have sold my property and GG were the selling agent, the whole sale process was so stressful due to delay from solicitor and one after another hiccups and it took almost 7 months to complete the sale. Aqib Hamid was dealing with my property, I must say he is man with lots of patience. If it was someone else, he/she would have gave on this sale long time back. But Aqib made sure the completion happens. I will definitely recommend Gibbs Gillespie to anytime.

Anjna Β· 18 September 2021

5/5

Google

Rohan Berry was super helpful and kind, very communicative and overall a great person!

Patrycja Β· 25 July 2024

Agent replied Β· 24 August 2024

Dear Patrycja Lorenc Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Recently had a phone conversation with Adam from the lettings department, he showed amazing customer service skills on the call and was very personable and helpful in assisting with queries.

Saud Β· 16 September 2025

Agent replied Β· 16 April 2026

Dear Saud We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I would highly recommend Gabriele Brancato (Lettings Consultant) and Nicole Blair (Property Manager). Both are truly amazing professionals and are always there to help with any matters in the fastest possible way.

Dmitry Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Dmitry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan has been excellent in helping us throughout our property search over last four months. He has been very patient and responsive to all our queries and highly professional throughout. Best agent I have come across during our property search. Highly recommended.

Shuffle Β· 14 June 2022

Agent replied Β· 13 June 2024

Hello Hiran, Thank you so much for your really kind words about your property search Rohan in our Ealing Broadway office. He'll be over the moon with the No. 1 rating! Amazing. All the best in your new home, Jane for Northfields

5/5

Google

Indiana went above and beyond in helping me find a new home. She is what every estate / letting agent should aspire to be. Give this person a pay rise immediately!

Jack Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Jack, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Liam did a great job. The letting process was clearly explained and the swiftly executed. Many thanks for the support and service! Happy to recommend Liam to landlords and tenants alike.

Alister Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Alister, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

I recently relocated from Sydney to the UK for a financial services position in the City. I have been slightly concerned about the ease of locating a home in London. I spoke with Mr Waheed Ibrahim, the lettings negotiator for Gibbs Gillespie, and he provided me with leading advice to secure the flat, as well as understanding of my situation, and most importantly extremely prompt communication. My offer to the landlord was accepted in less than 24 hours. Brilliant.

Matthew Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Matthew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Gibbs Gillespie London

Has Gibbs Gillespie won any awards?

Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.

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Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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