Gibbs Gillespie London reviews

★★★★★ 5/5

Google

Victoria Chmura was really friendly and helpful in sorting out my end of tenancy deposit. Big thanks to her and team.

Devaraju · 16 November 2023

★★★★★ 5/5

Google

I would like to thank Kieron for all his help in helping my father and us find our new homes. Kieron was fantastic in managing our relationship remembering our specific requirements and only engaging us when the right property was found. Thank you for all your help.

Priya · 17 June 2020

★★★★★ 5/5

Trustpilot

The service we received from Oliver…

The service we received from Oliver Squires, Director of Ruislip Manor branch, on the sale of our family home on behalf my father, was simply outstanding. The professionalism he showed, throughout what became quite an emotionally difficult process, is to be commended. Due to the sensitive nature of the sale it was imperative that the right buyer was found with the minimum of advertising and fuss. He used his local knowledge of purchasers and investors to find us the right buyer and always put our needs as clients first. I was kept informed at every stage of the process and communication was excellent. If Oliver Squires is representative of all Gibbs Gillespie agents then they truly deserve 5 stars! Thank you

Julie · 6 November 2019

★★★★★ 5/5

Trustpilot

I have just successfully exchanged…

I have just successfully exchanged contracts and would like to wholeheartedly thank the team particularly Dominic and Judith who have been a great support as this was a very difficult sale . I would happily recommend Gibbs Gillespie to anyone thinking of moving home. Once again thank you. Zoe

Zoe · 15 May 2019

★★★★★ 5/5

Google

I recently used Gibbs Gillespie to move to my first flat and as a first-time homeowner I was very daunted by the task. Luke, Leah and Rohan, and Irene! were amazing and walked me through everything. They were very responsive and answered my many many queries. I would recommend them and their care for their clients - it was thoroughly enjoyable working with them :)

Emily · 15 January 2024

★★★★★ 4/5

Google

We did not conclude a property purchase with Gibbs Gillespie, however, we had the best experience with Dave Orpin, who was assisting Us. He was able to show us the correct properties and he demonstrated absolute knowledge about the market and the properties we viewed. We will definitely turn to him if we venture again into buying a property in the future

Gbergama · 15 March 2024

★★★★★ 5/5

Google

Excellent team, in particular Leah! Throughout the process she has been extremely knowledgeable, professional and honest whilst maintaining great communication throughout. Would highly recommend.

Priya · 19 July 2023

★★★★★ 5/5

Google

Luke was the consummate professional estate agent. Always available when needed, a font of local information, and a listener… so rare these days! Anthony G.

Anthony · 17 June 2023

★★★★★ 5/5

Trustpilot

Aqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.

Aqib in the Stanmore office was professional and supportive from start to finish.

Customer · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent service!

We couldn’t be more happier with the service we have got from start to finish. Luca especially has always given great advice and worked hard to get the sale done even when we faced a couple challenges! We feel that Luca has gone above and beyond and really appreciate all your work and effort.Thank you.

Charlotte · 13 July 2024

★★★★★ 1/5

Trustpilot

Horrible agent - avoid at all costs!

We rented a property via the Uxbridge Branch and like most of the other reviews on here had a terrible experience. When we moved in the property was absolutely filthy and hadn’t been cleaned. Furniture was broken and there was no working toilet. Gibbs were incredibly slow to respond and took over a month to put in a working toilet. The staff are rude, confrontational and aggressive. Once you’ve signed the paperwork and paid up they have no interest in helping with any other issues. We would have to chase them daily on every issue, but phone calls and emails would go ignored. A guy called Ricky, although a bit more responsive was rude and aggressive to us at times initially. All staff came across unprofessional, unorganised and frankly un-knowledgable. We eventually had to cut our tenancy short as the property was literally falling apart and Gibbs/the landlord refused to spend money on it. The most frustrating thing is then after all of this, the landlord held back some of the deposit. Most laughably was £100 to pick up 3 pieces of litter in the garden... If you’re considering using Gibbs please read the reviews on here and just don’t!

Andy · 19 April 2019

★★★★★ 5/5

Trustpilot

Gibbs helped with the sale of our…

Gibbs helped with the sale of our property and the purchase of our new property. Very professional team and in particular Dom helped to ensure the process was smooth from end to end. Highly recommend!

JKC · 29 May 2022

★★★★★ 1/5

Trustpilot

These guys are a bunch of cowboys

These guys are a bunch of cowboys. We were planning to buy a property from them and they kept fobbing us off for weeks, which almost jeopardised the sale of our property. It’s clear that we were a ‘backup buyer’ for one of their clients and they pretended our offer had been accepted and they were ready to go through with the transaction. Completely unethical. Charlie Miller, the ‘manager’ is rude and obnoxious. His attitude is appalling and quite frankly, I’m surprised he hasn’t been sacked already. Their agents who show potential buyers the properties are also a joke - nothing but glorified door-openers who know nothing about the property or local area. They stand there looking miserable, playing on their phones and try and rush you out of the property in less than 10 minutes. Thankfully, we ended up finding a nicer property to buy with a much better estate agent!We own a few properties in the Uxbridge and Ruislip areas and are looking to invest in more properties in the future in these areas but this entire experience of dealing with Charlie and his team means we will never consider selling/ buying or letting our properties with any Gibbs branch.

Meera · 11 March 2019

★★★★★ 5/5

Google

Great service helpful and knowledgeable many thanks to Rohan Berry

Don · 14 May 2024

★★★★★ 5/5

Google

Nice service, very quick response, thanks Victoria Chmura for assisting us to find the new home in London.

Keith · 16 November 2023

★★★★★ 5/5

Trustpilot

BRILLIANT!

Can't fault Gibbs Gillespie in any way, they were thorough, efficient and helpful in every way.In particular Danielle Gennard who was very professional, patient and kind.Would highly recommend Danielle and her team.Many thanks.NCA

L · 28 July 2022

★★★★★ 5/5

Trustpilot

Jordan from the Uxbridge Branch was…

Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.

Dawn · 7 September 2022

★★★★★ 5/5

Trustpilot

Thank you Charlie Payne

Thank you, Charlie Payne for help and support

Zoleikha · 21 January 2026

★★★★★ 5/5

Trustpilot

Efficient process and good customer attention

George presented well at the initial survey and valuation.He gave a clear and well thought through explanation of the valuation with supporting data.Brochure and pictures were turned around quickly and to a high qualityWe achieved 15+ viewings and slightly over asking on the first day of viewings and were happy with the lady that showed people around - very personable.We had a tricky situation with the long chain and our buyer but this was managed well and calmly by George and Kate to reach exchange (when it could easily have collapsed)Communication and responsiveness was very good and we had good access to the team.Overall happy with the service and experience - Better than other agents we have used in the past. Would definitely recommend to others.

MA · 31 August 2022

★★★★★ 5/5

Trustpilot

Selling

George and the team were helpful, proactive, kept us updated and definitely kept our move progressing! It was stressful at times, but George was calm and managed it all well! Would recommend. Thank you!

CAH · 28 May 2022

★★★★★ 1/5

Trustpilot

Truly nightmarish property management experience

Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive despite a valid inspection creating distress for us, our tenants and undermining the credibility of an experienced engineer. Worse, we were described as creating “problems”Unapologetic and jobsworth in nature. Avoid. As to your reply, how about some action? It’s not clear to us what follows from you taking matters seriously and addressing the reputation damage you have caused.

George · 18 August 2022

★★★★★ 5/5

Google

David and Loubna have been excellent and made the purchase of our flat so easy, nothing was a problem for either of them as everything was dealt with immediately. I would definitely recommend anyone buying or renting a flat to get in touch with Gibbs Gillespie as we found them extremely professional in every way. Susie

Susie · 30 May 2024

★★★★★ 1/5

Trustpilot

awful experience as a buyer

awful experience as a buyer. please take your call and stay away if you can as a prospective buyer (or tenants ! i suspect). (as buyers or tenants we are not giving them business, are we?)if you can't, please remember few things.we had been looking for a property to move into and were looking for no chain property. we found a property (though a bit over-priced, could negotiate the price) through gibbs gillespie, and we were told that the property is chain free. branch manager morgan kept saying it is no chain or they haven't been informed but after 6 months of the process (delays likely due to chain they were asking if i can wait for few more weeks). how an estate agent been not informed about a property with chain.? as a first time buyers we made mistake and trusted them (never trust them, if the sellers solicitor is not answering, suspect there is chain even if they say no chain), always take these things in writing from them. if you are okay to wait for 6 months to buy a property, you can trust them, i am sure they are trust worthy for that and they will make all possible ways to delay the process as much as they want.fair on their part, why would they help buyers we are not getting them business, are we ?answering calls, they will only answer if you tell them you will pull out, otherwise they will not reply to calls and emails.Finally after 6 months (with awful last 2 months), could get the keys.So only trust them if you have time and you could wait for 6 months to buy your first property.I also heard from others that they sometimes accept 2 offers simultaneously and don't let each prospective buyers know, and ultimately goes with buyer with highest bid and secured mortgage. I don't know how true this is but as per my experience can't be ignored. (Unfortunately I heard this after I started my buying process otherwise I could have stopped my self there and then.If you want to make your first buying experience pleasent and memorable please avoid if you can.

Kalyan · 12 August 2022

★★★★★ 5/5

Google

Couldn’t have asked for better support from Alice! She was so professional and friendly throughout the whole process, amazing customer service☺️

Maria · 16 September 2025