Gibbs Gillespie London reviews

★★★★★ 1/5

Trustpilot

Moved in to a flat which was filthy

Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again

Adam · 17 July 2024

★★★★★ 5/5

Google

It's always a big pleasure to work with Noura Mehdinejad from the office at 20 New Broadway. She is very helpful and responsive. Our experience is really great. Thank you Derrick Hattersley FOR T M HILLMAN, LANDLORD

Joanna · 17 June 2020

★★★★★ 5/5

Google

David Orpin was very professional and responsive. Property sold in the first weekend for asking price. Assisted and kept buyers on track when our onward chain fell through. Successful completion.PositiveResponsiveness, Quality, Professionalism, Value

Dafydd · 14 June 2021

★★★★★ 5/5

Trustpilot

Paul Tindley went above and beyond

Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.

Kish · 18 December 2020

★★★★★ 5/5

Trustpilot

Very satisfied

I have found Josh to be very professional and always available on the phone if I have any queries or concerns.I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.

Nicole · 30 October 2024

★★★★★ 5/5

Google

Really impressed with Tarun, never had an experience where the agent knew so much about the property and anticipated every concern we might have. Also really personable, which made the process easier. We ultimately went with another property with a different agent, but would happily get in touch with Tarun if I'm ever looking again in future.

Ashi · 18 May 2025

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

Mr · 6 February 2017

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

L · 6 February 2017

★★★★★ 1/5

Trustpilot

The worst Estate Agent that I have ever…

The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!

Tina · 16 July 2021

★★★★★ 5/5

Trustpilot

Professional and proactive

Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.

Sam · 30 September 2023

★★★★★ 5/5

Google

Amazing overall service from Thomas Richardson, helped us find a property very quickly during a very stressful period. Prompt, efficient and genuinely caring. A seemingly rough process was made to be so easy, thank you Tom!

Seyan · 14 June 2020

★★★★★ 5/5

Google

Mariya was amazing throughout the process, and made everything super easy! Can’t thank you enough!

Liam · 14 June 2023

★★★★★ 1/5

Trustpilot

A Shambolic estate agent

Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN

Anonymous · 22 April 2021

★★★★★ 1/5

Trustpilot

Do not trust their words, get everything in writing so you can throw it back at them when the time comes.

Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck

Neeraj · 1 February 2021

★★★★★ 5/5

Google

Alejandro is a joy to deal with. Very professional and knowledgeable! Knows the local market very well and provided a A Class service! Can not recommend enough for both buying and selling your property!

Max · 14 June 2020

★★★★★ 5/5

Trustpilot

Great move manager

Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.

CollectPlus · 1 July 2022

★★★★★ 5/5

Trustpilot

Kaitlyn Young ​​​​

Fast response and detail information

Ray · 14 November 2025

★★★★★ 5/5

Google

Rohan is professional and helped make the property search a positive experience. Thanks!

Damian · 17 June 2023

★★★★★ 1/5

Trustpilot

Slimy, not trustworthy agents

Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.

Helen · 18 April 2024

★★★★★ 5/5

Google

Rohan Berry was very helpful with some market information. I would recommend him.

Z · 14 June 2023

★★★★★ 5/5

Google

Thank you very much Victoria Chmura. Honestly you did your job professionally, your helping during the process was effective, clear and went smoothly. In fact, keeping touch with me and answering my queries let me feel confidence and comfortable with your company. Also, I won't forget to extend my thanks to your colleagues Sahil and Mariya for their helping as well.

Fahad · 14 June 2023

★★★★★ 1/5

Trustpilot

They are the worst estate agents

They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.

Rahul · 8 April 2024

★★★★★ 1/5

Trustpilot

Worse experience ever.

Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020

MrT · 21 September 2020

★★★★★ 1/5

Trustpilot

Would rate 0 only if it was allowed

Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.

Gaurav · 13 September 2022