Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI would recommend Gibbs Gillespie to my…
I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.
5/5
TrustpilotBest experience ever
Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)
5/5
GoogleInna is very helpful, Northfield Branch
Dear Jessie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWe have had a really bad experience…
We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use
5/5
GoogleIt was a pleasure working with Gibbs Gillespie and Tarun. Had a viewing with Tarun last week, he is very knowledgeable to all my questions, communication was clear, and response in timely matter. Definitely recommend!
Dear Jasmine Chou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleUsually i do not give review at all but for Victoria Chmura, i will do it. She is not just beautiful and kind but she did her job perfectly.Every morning updated us, and helped to get everything ready for the moving time. Such i would highly recommend her and her team.
Thank you for your review, i'm glad i could help you finding your new home. Kind regards, Victoria
1/5
TrustpilotVery-very disappointed with services. Cant give even 1 star.
Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.
We acknowledge your feedback Jass Kaur. However, we have no record of you or any customer experience matching your account, nor can we verify anything about your identity from your Trustpilot account. Which of our offices were you dealing with? Does your review relate to letting a property or buying one as you refer to both?
5/5
GoogleMyself & my husband have had the great pleasure and experience to work with Tarun who is a Lettings agent. He’s understanding, courteous and very helpful. Tarun, mannerisms will get him very far! Others could learn a lot from Tarun. Great service! Keep going.
1/5
TrustpilotVery bad agencia
They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.
5/5
GoogleGabriele was professional and responsive.
Hi Saad, Thank you for your 5 star review! We are Glad Gabriele could help you.
5/5
TrustpilotMy experience with Gibbs has been…Great
My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.
1/5
TrustpilotUNTRUSTWORTHY COMPANY
It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.
5/5
TrustpilotPinner Lettings - thank you for a swift let
Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.
Dear Pp,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGibbs Gillespie are efficent and on the…
Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!
5/5
GoogleVictoria she was so helpful, i really appreciate this kind of people that know what they are doing making life easier even for the rest of the people that are interacting with, i got my property all the help was there 5 stars thank top
Dear Nicolae Ceban Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey are professional for the job. Lorenzo was my contat person. He was quick & responded to email quickly & doing his job professionally. Thank u Lorenzo
Thanks for your review Amiravin. We're pleased that you're happy.
2/5
GooglePoor time management, waited at property. No one showed up. Had a call from Liam to confirm appointment in the morning. Not sure what for it you are not turning up. Estate agent was Maria.
Dear Gtcheung1, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotRent - Uxbridge branch GG
After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.
Dear Zeljka , We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotReally bad service
Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!
Good afternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
GoogleWe had an amazing time dealing with Leah Verasammy. She couldn't have been more helpful. Leah made everything stress free (not easy when trying to buy a property) and everything was conducted with total transparency. I couldn't recommend her enough. Shawn TraceyPositiveResponsiveness, Quality, Professionalism, Value
2/5
TrustpilotLandlords beware
Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.
Dear Harpreet Malhi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent journey from beginning to…
Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you
5/5
TrustpilotWould recommend - thank you, Luca
We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!
5/5
TrustpilotPraise Danny for his excellent service, he went above and beyond
I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you
Dear MarjaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Danny and the Pinner Team a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Gibbs Gillespie won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
