Gibbs Gillespie London reviews

★★★★★ 1/5

Trustpilot

Would rate 0 only if it was allowed

Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.

Gaurav · 13 September 2022

★★★★★ 5/5

Trustpilot

Excellent service by Gibbs Ruislip

The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.

PM · 4 September 2022

★★★★★ 1/5

Trustpilot

A great agency to repels tenants

I wish there was a way to warn landlords how many prospect tenants they are losing just because of the agents' attitudes. They have rules that I have never experiences before, like you must earn 30-35 times the rent? Fetch me guarantor just in case. Am I buying a property? I hope this reaches to landlords to open their eyes.Btw just don't take my word, try calling Ruislip branch, try to learn more about the property and first you have to answer all your financial life before you can actually get a positive answer. If you do call, please do not blame me after how you fell.Edit: Thanks for your reply, however even if I can pay in cash two years rent and run companies with huge turnover?? In the end I may not want to pay myself a huge wage after all? :) Just don't see your point, I believe you are losing really decent tenants with your rules. what can I say, that's your strategy.

Steve · 17 June 2020

★★★★★ 5/5

Trustpilot

Georgia Smith was most helpful and…

Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.

David · 8 November 2022

★★★★★ 1/5

Trustpilot

Shocking

I have called the Uxbridge branch almost every single day in the last 2 weeks and they would always assure me someone will call back and they never have.i am utterly disgusted by the level of professionalism of this company.i have managed to reach other companies who have literally completed all of my enquiries in a matter of 10 mins. probably the worst customer service ive ever received from any company ever. They do not honor their promises and it seems like they are too busy for you always.

Fabian · 31 May 2020

★★★★★ 5/5

Trustpilot

First time seller

It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.

Helen · 28 August 2024

★★★★★ 5/5

Google

David & Jack were absolute legends navigating throguh the first purchase. Always responsive even after bussiness hours and weekendsPositiveResponsiveness, Quality, Professionalism

Lukáš · 17 June 2022

★★★★★ 5/5

Trustpilot

All my questions answered on time and…

All my questions answered on time and supported whenever needed . All the staff were just one phone call away . I would like to thanks Tim Buckley who supported me throughout the process.

Amitkumar · 17 January 2024

★★★★★ 5/5

Google

Thanks to Tom for all the help and support for helping in my search. He was really professional and proactive with the search and was pleasure dealing with. Thanks again Tom.

Amandeep · 14 June 2020

★★★★★ 5/5

Google

5 stars agent! Everything went very well and Lorenzo was amazing always ready so solve our problems and aleays there in case we need it. What can I say, 5 Stars!

Marco · 14 June 2020

★★★★★ 1/5

Trustpilot

Ruislip and Stanmore branch

This review is for Ruislip Branch- I was supposed to have a viewing booked for Saturday afternoon at 2pm. I called the office at 2pm sharp as I did not see anyone there and was told the booking had been moved to 3pm! No communication and no email! I was respectful enough to come in the pouring rain with a young child and they didn’t even bother to call me to update me on the time! Then I was told that Jordan Douglas had made the booking and I needed to speak with him. I was assured that he would call me on Monday morning with an explanation as to what’s happened! Surprise surprise, I haven’t received any forms of apology! The weekend before, I was viewing a house in Stanmore area. Again, the agent failed to turn up!! Not only did they not tell us they were not coming, but again there was no follow up phone call to apologise for this extremely unprofessional behaviour! I will never be using Gibbs Gillespie again!!

Kshama · 29 October 2019

★★★★★ 5/5

Trustpilot

Highly recommend the Stanmore branch

Very good advice from Rahul and Philip all the way through the selling process of my late mother-in-law's house. They provided a realistic valuation and quickly offered a list of potential buyers; we sold the house within a week. Through a protracted process to exchange, Rahul and Philip helped manage the process and were responsive in getting issues resolved. I'd highly recommend the Stanmore branch.

John · 14 October 2022

★★★★★ 5/5

Trustpilot

A great overall experience for my first…

A great overall experience for my first house purchase. Rosie was very well informed when showing us around the house. Thomas kept me updated at every stage and the process went smoothly.

Reena · 3 February 2024

★★★★★ 5/5

Google

Smooth and excellent experience, I'd recommend this agency based on the service we received. Our agent - Alejandro - was super professional, detailed and was able to answer all our questions around the property. The level of details provided was crucial and after the viewing we left with a very positive vibe. The property advertised (Gordon Road) was exactly how showed in the pictures and matched our expectations. Alejandro did a great job in securing this deal and our offer was accepted 1 day after the viewing. Overall, very satisfied with the service and we appreciate Alejandro for his help and assistance. Thank you.

Nevia · 15 June 2019

★★★★★ 5/5

Google

I've just had the pleasure of dealing with Gabriele Brancato over the last few weeks securing a property that I was desperate to get. He was very helpful in getting me through the application process which is alway a bit harder as a freelancer. Very quick to respond and remarkably helpful. It has been a pleasure throughout.

Ben · 14 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure to sell a property…

I had the pleasure to sell a property for a friend, sadly I picked the wrong agent! The company I should have picked was Gibbs Gillespie, and the person to do this would be Leah Verasammy​​​​. Of all the agents I met, she is head and shoulders above the others. She spent time looking at the pagents, understood why it was challenging to sell, most importantly she is honest. Forget the rest of the, if you want to sell a property, this is the agent for you.

Mike · 24 January 2024

★★★★★ 5/5

Trustpilot

Outstanding help and support from the…

Outstanding help and support from the Manager Sam and staff, especially Sinead at the Ruislip Office all the way till completion. Very professional, emails and calls were always answered, they helped and guided us at all times right up to completion we are very pleased with their work.From the first viewing to completion was 7 weeks.Would highly recommend and use Gibbs Gillespie in the future.

Saroj · 25 October 2018

★★★★★ 1/5

Trustpilot

Just horrible

Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beaware of 20 weeks contract.-----for some odd reason i can't respond to the reply of Harrow Branch manager. However, i;m happy to publish all the transcripts of data/voice, only if Gibbs Gillespie(its more than harrow branch) are willing as we're governed by GDPR. Tim, i don't think you can run a business by sitting in a ivory tower and delusional about facts.

Santosh · 1 May 2019

★★★★★ 4/5

Google

Amy was super helpful and tried really hard to find me a new home. I wish her all the best and I’m thankful for the support! Thanks Amy !!

Rui · 17 June 2020

★★★★★ 1/5

Trustpilot

I write this review as I await…

I write this review as I await emergency surgery in hospital since Christmas Eve highly likely bought on by the sheer stress I have been put through these past months as we were served a no fault eviction.. just another contributor to the homelessness crisis despite having paid over £80k+ towards someone's lifestyle/asset it seems these f'ers just cannot get us a property to rent.. pets, part dss etc seems to be such an issue with unscrupulous private landlords my advice find built to rent with legitimate corporate landlords less discrimination and a better chance

AngelaA · 6 January 2024

★★★★★ 5/5

Trustpilot

Sale of property

We had an excellent experience selling our house through the Gibbs Gillespie Stanmore branch. All the staff were friendly, professional and efficient. A special mention and thanks to Grant Pettersson who was a pleasure to deal with, always providing good advice and helping to get the sale pushed through succesfully and for above asking price.

Graeme · 31 August 2021

★★★★★ 1/5

Trustpilot

Disgusting people

Disgusting people, zero professionalism, they tried to extort money from me during the check-out of the apartment. Harrow branch, They didn't even review the previous report. I don't recommend them. They don't care about the customer at all.

Consumer · 27 June 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.

Anjali · 5 November 2024

★★★★★ 5/5

Trustpilot

Thomas

Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank you very much.

L · 21 August 2025