Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
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The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie London won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCouldn’t have asked for better support from Alice! She was so professional and friendly throughout the whole process, amazing customer service☺️
Dear Maria Popov We greatly appreciate your 5-star review and the time you took to share your … More
5/5
TrustpilotGrant was essential in getting this…
Grant was essential in getting this process done. And effectively chased the solicitors of both sides and kept everyone informed. Gibbs seem a trustworthy and honest agency, which is something rare in my experience.
Dear Zahirk,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleI would like to thank Waleed for his help in getting me a flat to rent. Would recommend his services to all.
Hi Hamza, we are very happy to help you and hope your settling into the flat ok! Kind regards, Liam & Waleed
5/5
TrustpilotGreat service from Gibbs Ruislip Branch
The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!
5/5
GoogleThe people were very kind understanding very quick at getting things sorted really would recommend to get there help was a pleasure will miss the little phone calls Thank you to Indiana for all your support really meant
Thanks Aaliyah, we shall miss the little phone calls too! All the best, Jane for Northfields.
5/5
TrustpilotFantastic service from Gibbs Gillespie
Fantastic service from Gibbs Gillespie, a great team, Especially Matthew Barseghian and Elaine Lawrence who were very professional and went over and above any expectations i had with the sale, Thank you all
David Ward, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie Estate Agents Ruislip. Have a lovely day! - Gibbs Gillespie, Ruislip
1/5
TrustpilotNever again!
The sales team including Grant Pattersson is terrible in relation to communication with seller and buyer. Unprofessional and careless.I will never go back again.
Dear Reza Paymai,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAttentive
Attentive, professional and prompt service . The company also has a caring attitude.Special mention to Danielle for her professional attitude and her “over and above”communications during a difficult sale. ThankYOU TEAM Gibbs.
Kim Markwell, we are so happy to read such a great review about the team at Gibbs Gillespie Ruislip Manor! We're so glad that we were able to go above and beyond your expectations!Best wishes from all the team at Gibbs Gillespie Ruislip Manor
5/5
GoogleI had an outstanding experience working with Mariya to help me find a rental property. She was extremely helpful from start to finish, explaining the process thoroughly and giving me lots of different options. She has great knowledge and expertise in her field and would 100% recommend speaking with her!
Dear Liam Garlinge Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSold our first home..
We used Gibbs to sell our home. This was the first time we had sold a house so was new to the whole process and the whole team were very friendly, supportive and helpful to ensure the sale went through As smoothly as possible. House move is always a stressful time but they always offered assistance and explained all parts of the sale process so really put us as ease and made it as stress free as possible! We highly recommend using this branch for your home move. Thanks to all the staff..
Hi Maria, we are so happy we were able to help you out and that you had such a positive experience with the Gibbs Gillespie team at Ruislip Manor. If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor
1/5
TrustpilotAbsolutely awful experience moving into…
Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!
5/5
TrustpilotAbsolutely Fantastic!
We have nothing but such gratitude for Gibbs Gillespie, all the team have been so brilliant from start to finish. They made us feel every bit at ease with both of our transactions, nothing was ever too much to ask, always at the other end of phone to help with anything that we needed! They have been an absolute delight and we would never hesitate to refer their services to anyone that asked! Absolutely fantastic thank you so very much. We are now very excited to start our next chapter of our journey with a huge thanks to all the team for getting us here!
Dear Jodie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you TJ Carroll for being very…
Thank you TJ Carroll for being very professional throughout this process and for being very efficient, quick to communicate even after office hours and straightforward from the start to finish.We're extremely happy that we had a privilege to work with a professional Estate Agent to buy our first property.Thank you,Nastaca
Dear N BCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving TJ a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat People, Great Service
Delighted with the service from Gibbs Gerrards Cross, particularly Charlotte Statham who was extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you.
5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
5/5
GoogleMy dealings have been with Liam Osbourne in Lettings and Luke Malik in sales; nothing but praise for their knowledge and professionalism throughout, even when there was no immediate financial gain for either. I'm invariably critical and cynical when dealing with commercial matters, but I've been highly impressed with the guidance, advice and support given, and would have no reservations whatsoever with regard to recommending this company.
Hi Yusef, We really appreciate the kind review, glad to be of assistance anytime and look forward to working with you in the future! kind regards, Liam & Luke
5/5
TrustpilotGibbs Gillespie Uxbridge is one the best Real Estate Agents.
Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.
Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management
5/5
GoogleRohan was a pleasure to deal with from start to finish. He was polite, professional and helpful, striking a perfect balance and being informative without being pushy.PositiveResponsiveness, Quality, Professionalism
Thanks so much for leaving a review for Rohan. We're really pleased that he was able to help you. Beth for Northfields
1/5
TrustpilotVery upsetting and unprofessional
I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.
Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleInna is very sweet and professional at what she does, she helped us very much with our flat!
We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleJust moved in to a Gibbs Gillespie property, dead flies everywhere, house stinks of urine and the corpse of a dead rat in the kitchen. We were lied to about room sizes and work that would be completed before the move. Absolute con merchants.
Dear Ryan Lubbock, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleNoura is hands on Manager. My first point of contact is always Noura ofNorthfield. Current team is reminding me old days when Northfield was top of local landlords chooce.Team is good because Noura as leader os excellent leader.
Thanks for your review Vince. Noura is always happy to go the extra mile to help.
5/5
TrustpilotThank you so much Georgia Smith tenants…
Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.
Dear LynCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIndiana has been really helpful finding us potential properties, contacting us about new releases, and helping when we needed a last-minute let. Very friendly, professional and approachable.
Thank you Rebecca for taking the time to write a review and it was great that Indiana and lettings the team were able to help you. Beth for Northfields
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Gibbs Gillespie won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Ealing Broadway branch at EA Masters 2022.
