Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHarry Rai is one of the best property…
Harry Rai is one of the best property agents I have ever met. He is friendly, objective, and supportive. His honesty and transparency was very refreshing, we trust his opinion and we highly recommend him. Thank you. -Raveen.
1/5
GoogleHad a terrible experience trying to work with this agency. They pitched us on an apartment that was in horrible shape and made it seem that it was are only option when we found way more doing our own research. Their only goal is to sell you on their inventory as fast as possible. Multiple people also failed to follow up with us after we visited. Way worse than any experience I've had in the past
5/5
TrustpilotChris and Kasia were very helpful and…
Chris and Kasia were very helpful and patient through out of the process.Very friendly people.Thanks
1/5
TrustpilotDay robbery
I have lived in a house rented through Gibbs Gillespie and recently moved out. When we were in the house, most of the things was very professional and premium service. However when we moved out, we they were trying to take a lot of money from our deposit. We have received a bill for more than £300.00. the point is almost every dilapidation they mentioned was present even when we moved in. one funny example is we were billed for a beige shade, which was not there when we moved in. I had to send spent a lot of time to compare check in images and even with detailed images, they were refusing to agree that we were not responsible, I had to put images side to side to make them understand. I don't know how they have such kind of staff who cannot understand even simple comparison. after several back and forth emails, they brought down the bill to around £50. As I was tired of their email conversion, and did not have time for their non sense, We agreed them to deduct that money so at least we can get the rest of the money. They use a stupid third party company called Hinch property management. the staff who did the check out was, I would say a real stupid. He did not check the check photos or report and it seems He imagined a new build house and billed us for all the missing things which was not there even when we moved in. If you are going in, take photos of each millimetre, otherwise forgot your deposit.
5/5
TrustpilotDanny Caulfield was professional and…
Danny Caulfield was professional and impressive throughout the selling process.
5/5
TrustpilotMatthew was extremely professional and…
Matthew was extremely professional and knowledgeable in explaining the required stages and giving valuable advice.
1/5
TrustpilotDo not ever use this estate agent to…
Do not ever use this estate agent to let your property. They have different departments dealing with each aspect of your tenancy which means no one person knows anything about who is renting your house or any problems you may have as a landlord. They put in tenants that trashed my house requiring upwards of £5, 000 damage and simply did nothing to help. Now they have taken the same tenants and put them in another property . God help that landlord
5/5
TrustpilotMatt was excellent and professional
Matt was excellent and professional. His action were fast and his comments were valuable.
5/5
TrustpilotThe agents were always in touch
The agents were always in touch, helpful and supportive throughout the process.
Dear ElizabethCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleHad a fantastic service from Harry in Lettings, could not recommend him enough.
Dear Victoria Pursey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery professional team
Anytime we call with a query staff is always very professional and polite. If they promised to call back they will. Person who evaluated our property knows the market very well. He was very calm , let us choose what we want, didn’t push like other agents do. The job was done very quickly.
5/5
TrustpilotExcellent, focused team
They did exactly what they said they would; sold my house for a good price and quickly. Great communications from all staff members. Everyone was very focused on the job in hand and got it done. Excellent job.
Dear Anne, we really appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during the sale of your house. If you have further needs or questions, please reach out!Best wished,Gibbs Gillespie Ruislip Manor
5/5
GoogleBeen a pleasure getting to know Rohan Berry recently. He's polite, considerate and knows what he's doing. Simply the best 👍🏻👍🏻👍🏻 …
Dear Shahriar Kabir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotGG Ruislip
Sam Robbins (the branch manager of 172 Ruislip High Street) and his team were excellent on the whole who provided a great service. They took into account my situation, achieved the sale and when things were getting protracted they manager was able to step in and accelerate the process. I have dealt with quite a few estate agents and I wouldn’t recommend many but this branch despite some issues were able to work with me to achieve an exchange.
5/5
GoogleI’m having an excellent experience working with Rohan Berry in sales. He is knowledgable, professional, and very understanding. I have full faith that he will find us our dream home!
Dear Evan Ng Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing Letting and Estate Agents, specially to Victoria Chmura! She have been awesome with my home searching.
Dear Agostina Costantini Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWORST COMPANY EVER
WORST COMPANY EVERThey do not listen to your requests, door has been broken for 1 year there are birds that poo all over the balcony and they did not warn us about it . rooms are nice and they have good houses but estate agent is very inconsiderate to customers .
Dear Hae,We are sorry to hear that you aren't happy with our service. Please confirm which office you have been dealing with and I will arrange for a member of the team to contact you.Kind regards,Jo
1/5
TrustpilotGibbs Gillespie Stanmore
Gibbs Gillespie Stanmore - avoid at all costs. The most disengaged, rude, disgraceful agency I have ever come across. The only decent person in the office is Grant - but one person can’t give everyone the service they need! The branch is under poor management. My parents house was on the market with them 20 weeks as per their contract - not one person from the agency has set foot inside their property since 2019, yet they took it on mid 2020, none of the sales agents have seen it, I did all the viewings as how could someone show around a buyer not having seen the house but they didn’t seem bothered if I did the viewings it was one less thing for them to worry about. Not once did we get any proactive conversations when they came to us about clicks, interest, market activity, pricing, feedback... Just weren’t bothered. Even when I emailed notice they didn’t bother to respond, until I chased for acknowledgment and they just said yes received we will stop marketing in 2 weeks. Disgusting attitude of the branch manager Phil Twallin who most definitely should not be in a customer facing role!!! Don’t get into contract with this branch selling your biggest asset. They don’t have the time or inclination and just want the inventory.
5/5
GoogleViewings with Jason was a pleasure very honest & fair character . He was more than helpful for all my extra wants & needs . I highly recommend Jason & the company for finding your next home :)
5/5
GoogleKieron and Craig were a great help in swiftly arranging for me to view and then subsequently getting an offer accepted on a property I can't wait to call home. Very good service and advice throughout the process.
5/5
TrustpilotFantastic service and very helpful…
Fantastic service and very helpful people.
Dear RuteshCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleWe had a viewing with victoria, she was very professional and answered all our questions clearly.
Dear Marnat Cyril Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant experience with Rohan on a recent enquiry. Super helpful and amenable!
Dear Ciaran Bannon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotHelpful team
Selling a house is very stressful but Gibbs Gillespie were helpful all the way through even having to handle two sets of buyers disappearing off the face of the planet. It was a long process for us and we seemed to have dealt with most of the team at the Ruislip branch some of whom were much more helpful than others. Overall we were pleased with the service especially the number of viewings we had each week which helped to sell the house.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
