Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick sale
Quick sale and efficient to have separate Move manager to see through process to exchange.
Dear AlisonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleBilly was extremely helpful, responsive and personable.PositiveResponsiveness, Professionalism
Thank you Susie, Pleased to hear that you had a good experience working with Billy. Kind regards, Jane for Northfields.
5/5
GoogleRohan Berry in sales offers brilliant advice for buying especially to first time buyers like me, thank you for your guidance!!
Dear Adam Drygierczyk Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience with Alice who showed us the property. She was friendly, professional, and very helpful. We really appreciated her time and effort!
5/5
GoogleVictoria Chmura and Liam Osborne, along with their excellent assistance at Gibbs Gillespie , are a fantastic team! They made my property search effortless and found me the perfect place. Highly recommended!
Thank you for your kind review Sara! It was a pleasure dealing with you and glad you are getting on well at Rowan. Kind regards, Liam and Victoria
5/5
GoogleI recently moved and I had an issue with getting my deposit back. I always got response from Victoria and she helped me with the process of moving. I was happy with the service I got from the agency.
Dear Peyman Soleimanpour Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRohan Berry in sales offers brilliant advice for buying especially to first time buyers like me, thank you for your guidance!!
Dear Adam Drygierczyk Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSale of our property
Excellent service with Gibbs from start to finish. All the office staff were fantastic especially Sinead and Jo. Dominic is such a great negotiator and worked really hard to complete the sale of our property in difficult times. Would highly recommend.
5/5
TrustpilotGibbs Gillespie - the very best in the High Street
Sam Robbins has an excellent reputation for giving honest and reliable advice, which is based on his deep understanding of the local area and current market conditions. He never gives false hope by overvaluing and then disappointing. Rather, he helps you understand what is realistically achievable so that you can maximise the value of your home and make the move that you wish to, without hassle.
5/5
TrustpilotHarry Rai was very helpful.
Harry was very kind and helpful showing us the flats around Uxbridge. It’s always nice to deal with a sales person that seems to want to sell you what you’re after rather than what they think you want. Harry was great!
5/5
TrustpilotHarry was extremely professional
Harry was extremely professional. Understood our requirements from the first meeting and showed us the right properties of which we immediately bought one. Very patiently describes all the facts related to the property.Highly recommend Harry to anyone. J&V Bharadia
5/5
TrustpilotKnowledgeable sales agents
Knowledgeable sales agents. We’ve recently met with Harry Rai who helped us with questions in regards to a property. Harry has also been very helpful with general questions which for first time buyers are life changing. Many thanks Harry!
1/5
GoogleThey are an awful agency. Getting a response via email is practically impossible. When you speak to them, they don’t deliver what they promise. They don’t keep you updated about properties you’re interested in. Do not use them.
Dear Penny Gkritzapi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe had a fantastic experience with Victoria, who is very kind, helpful, responsive, works with highly professional approach in getting things done for us. Strongly recommend.
Dear Jianfeng Gao Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe agency has been very professional in the viewing but especially helpful and proactive in supporting during the purchase process. I manage to finalize the whole process in a couple of months also thanks to the solicitors the agency suggested. Thanks especially to David for his contribution and support. StefanoPositiveResponsiveness, Quality, Professionalism, Value
Thank you Stefano, very kind words and David will be over the moon when we read them at the weekly meeting. Hope you are enjoying your new home. Jane for Northfields.
1/5
GoogleAvoid! Useless, can't arrange to return my tenancy deposit despite having the landlord's agreement.
Good Morning Alejandro Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleLorenzo was easy communicate with. Great and fast service. Recommend him
Thanks very much for your recommendation. We appreciate it.
5/5
TrustpilotHad a great experience with Gibbs…
Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.
Dear B GordonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleLiam and Luke are very professional and helpful. Always positive towards customers
Dear Ilda'S World Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a lot of help especially from…
We had a lot of help especially from Rebecca who didn't mind letting us see the flat we have bought many times
5/5
TrustpilotAlways available
The purchase has gone really smoothly, aqib stepped in for grant at the vital point to get a deal done due to unforeseen circumstances. He portrayed him self deserving his new role. Overall it’s been a great experience and everyone including the sales team have been great.
Dear Bansi & Shriya Vakani,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat, helpful, friendly. Absolute pleasure to work with Tarun and Mariya in our flat search. Would highly recommend them and the agency.
Dear Plasmataki Panagiotou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleToday Maria helped my wife completing all the documents for moving to the new flat excellent knowledge and services and many thanks to the whole team.
Dear Laith Osi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmy was very kind and professional when showing the flats I asked for. Everything was done without delays and very straightforward. Will recommend this agency in the future to people who are looking for rent/buying.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
