Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotIf you are satisfied by sales patter
If you are satisfied by sales patter, glossy brochures & flashy branch ofices then you are in the right place.However if you want an accurate & realistic valuation (not a fairy story one that is solely to get you under contract) & thereafter a planned sales strategy then you may be disappointed.My experience of a recent sale (or non-sale really) proved almost every stereotype. Wildly inaccurate valuation in order to influence instruction & suggesting poor knowledge of local market. Launched without further consultation on either price or target demographic. Thereafter a steady stream of unsuitable viewings, no shows & wasted weekends.It appears that simply publishing the details to the well known property portals & waiting for the phone to ring is the limit to sales skills. The ‘database of buyers’ yielded nothing & I would expect more from a ‘leading agent’Far from reasonable communication, poor quality viewings & no cohesive sales strategy other than suggesting regular reductions or to reconsider speculative offers. Any sale is better than no sale, seemingly the thinking behind this. Really?Fortunately we weren’t in a chain & in no urgent rush so simply saw out the prohibitive 20 week contract (check the smallprint!) & will move to a more pro-active agent on a shorter tie in.Without the sharp suits, glossy booklets & slick presentations it is just the same as any other agency relying on Rightmove & Zoopla to make the phone ring.If you want a sale in good time & at the right price though you will be better off somewhere that the sales staff are a little hungrier to work with you.
DBseven · 7 December 2017
★★★★★ 5/5
GoogleI had a fantastic experience - David O was extremely helpful and communicative throughout :) would definitely recommend
Josh · 17 October 2023
Agent replied · 13 June 2024
Dear Josh Grimmett
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a meeting with Leon regarding to view property he was very nice, kind and friendly,
my family and i were really happy with him.
if anyone wants to look for a property northfields is the best and they are really friendly
P · 14 June 2020
Agent replied · 13 June 2024
Thank-you very much for your lovely feedback. We really appreciate it.
★★★★★ 5/5
GoogleGreat agency and really helpful stuff. Always responding fast and they met all my requirements for the property I was looking for. My agent was Amy B. And she was great on helping me out and booking my viewings. Excellent experience with them.
Afroditi · 14 June 2020
Agent replied · 13 June 2024
Thanks very much for your review. That's really great to hear. Amy is always pleased to help.
★★★★★ 1/5
TrustpilotExtremely disorganized and dishonest
Extremely disorganized and dishonest. Their left hand doesn't speak to right hand. Took ages to organize a viewing on a million pound plus property because they have two agents who don't care to coordinate with each other. Lied to us about the state of the property - saying its new refurbished when the property is actually a dump that hasn't been touched for 40 years as the owners there confirmed. Extremely rude when challenged on why they lied and wasted our time. Never going to buy or sell anything through these cowboys.
Aroma · 27 July 2017
★★★★★ 5/5
GoogleJosh was very helpful, honest and showed me some really nice flats. He was very kind to drive me to the locations and the flats that we've viewed matched my requirements
Andreas · 18 June 2018
★★★★★ 5/5
GoogleWent to 2 property viewings with Gibbs Gillespie agents Rohan and Luke in the past week; both were very helpful and accommodating
Matthew · 14 June 2023
Agent replied · 13 June 2024
Dear Matthew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing service
Especially from Victoria and Zara the best
Talvinder · 14 April 2024
Agent replied · 13 June 2024
Dear Talvinder Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotBad communication and unprofessional
I went to buy a property through this agent and all good to start with. Put an offer on the property and waited 2 weeks to hear back to say it had been accepted. A month passes with the agent avoiding my calls despite me chasing, leaving messages and even putting an ultimatum to the only person who would speak to me which was the trainee they had showing me round when I viewed the property. I ultimately pulled out despite all the work done by brokers, solicitors and mortgage provider which left me in an awkward position to deal with the aftermath. I wouldn't trust them as far as you can throw them. AVOID THEM and definitely don't believe anything they say.
Jennifers · 27 July 2016
★★★★★ 1/5
GoogleWhere to start, first of all despite arranging an appointment I was not on their systems so there was some confusion as to what property I was to see. When we got to the property they obviously did not let the tenants know and they refused us entry. Came back another day and we were finally allowed in, the property itself was fine and we did end up renting it. Thankfully we dealt directly with the landlord afterwords and things were smooth until its time to move...
Ray · 15 June 2016
★★★★★ 5/5
GoogleThe team at this agency and more specially the agent Indiana have been really keen on helping me with my property search.
Thank you so much for your help.PositiveResponsiveness, Quality, Professionalism
E · 17 June 2022
Agent replied · 16 June 2024
Hi Sofia,
Really good to read your review for Indiana and the Ealing Broadway team! Much appreciate you taking the time to post the review.
Thanks,
Jane for Northfields
★★★★★ 5/5
TrustpilotI really can't thank Gibbs Gillespie…
I really can't thank Gibbs Gillespie enough for all their hard work and unending patience. The house we were selling wasn't exactly the easiest property to market but they've done a fantastic job and we're now on our way to completion. Thank you.
Lynn · 31 January 2024
★★★★★ 1/5
TrustpilotPoor customer service and company
Non-existent. Have been emailing for weeks about properties and get no reply. When calling I get told I will get a call back and no one ever does. Awful estate agents and will be letting others know to avoid.
Jessica · 28 November 2020
Agent replied · 13 June 2024
Dear Jessica,We're sorry to hear about your recent experience and we would like to make things right. Could you please let me know which office you have been dealing with and I will look into this?Kind regards,Jo
★★★★★ 5/5
TrustpilotExcellent service from David Hewinson
Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.
Bhupinder · 26 October 2022
Agent replied · 13 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHad a great experience meeting with Rohan in sales, he was very helpful, knowledgeable and professional. I highly recommend him.
World · 14 June 2023
Agent replied · 13 June 2024
Dear World
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJosh was a splendid agent throughout the process of finding a new property for tenancy. He followed up properly and made opportune suggestions, based on our needs.
Andrei · 15 June 2019
★★★★★ 5/5
TrustpilotGreat letting service and advice (Satyen Lakhani - Rickmansworth branch)
I just wanted to post a few lines about Satyen's help in negotiating a favourable Lettings contract for me.He has always been super helpful and tenacious; and happy to go above and beyond in order to help out a client.
Quinton · 26 March 2024
★★★★★ 3/5
TrustpilotA decent sales team let down by a poor…
A decent sales team let down by a poor Lettings team especially a certain CT; she thinks she knows better than her customers.
Jon · 14 February 2023
Agent replied · 13 June 2024
Hi Jon Arno, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
★★★★★ 1/5
TrustpilotPoor Service
I was a tenant in Hatch End and had very poor service. Very slow to deal with issues, especially if they involved the building management company. But very quick to take every pound they can justify off your deposit.
Graham · 18 August 2020
Agent replied · 13 June 2024
Dear Graham,We can see we responded to your complaint in January and we explained we could not find fault in our handling of these matters and cannot fault the customer service provided to you.We empathise you are frustrated, however your dissatisfaction relates to actions/non-action from Mayfords Block Management which we are not in a position to comment on. We are satisfied we followed up with Mayfords on your behalf and we updated you accordingly.Finally, I can see you have agreed the deposit deductions and the deductions proposed are inline with the TDS guidelines and Landlord's request.Kind regards.
★★★★★ 1/5
TrustpilotUnauthorized deductions of rental…
Unauthorized deductions of rental without prior notification or agreement, and they carried on for three months before getting resolved despite complaining on day 1 when illegal deductions was made.Avoid it if you don't want sub-standard Services from estate agent.
Vincent · 28 March 2024
★★★★★ 5/5
TrustpilotI would recommend Gibbs Gillespie with…
I would recommend Gibbs Gillespie with confidence.My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.
Sheila · 4 May 2022
Agent replied · 13 June 2024
Dear Sheila,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
GoogleGreat advice and service from Rohan Berry, he was knowledgable and excellent at guiding us through our property search.
Natalia · 14 June 2023
Agent replied · 13 June 2024
Dear Natalia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe were looked after by Rohan who was fantastic. Was very much able to give all the right details and also had a lovely manner. Very good experience!PositiveQuality, Professionalism
Sheyi · 17 June 2022
Agent replied · 16 June 2024
Hi Sheyi,
That's good to hear! I shall pass on your kind words to Rohan and wish you all the best for the future.
Jane for Northfields
★★★★★ 4/5
GoogleNoura has been extremely helpful with sorting some initial issues I had with the apartment and made sure I would happily settle in in my new apartment.
Ilaria · 15 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
