Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDanny Bedborough helped me out a lot…
Danny Bedborough helped me out a lot with my want to move into a new property. He was patient and explained the process very clearly to me, as well as giving me good advice on how to approach moving in
5/5
GoogleAmazing service from Rohan Berry, he is extremely polite and helpful. I will be recommending him to everyone!
Hi Lucy, Your review is very much appreciated and happy to hear Rohan was able to help.
1/5
TrustpilotI with I could give 0 to a guy called…
I with I could give 0 to a guy called Mark and a girl called Georgia. Awful, unprofessional human beings!!!
Dear Lydia White,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
2/5
TrustpilotPoor comms after appointing the agent.
Good comms up until we signed for the agent to sell the house. After that things went downhill. Right now I’m trying to talk to the agent about a low ball offer we received. Still waiting (3 hours) for them to call back.
5/5
TrustpilotHighly recommend Gibbs Gillespie
We have used Gibbs Gillespie for over 15 years. To sell properties but more recently to let our property and they have always delivered. The team are reliable, communicate consistently and very approachable. Victoria and Kelly in the Lettings office have always gone above and beyond to ensure our needs are met. Highly recommend Gibbs Gillespie.
5/5
TrustpilotGood reasons to choose Gibbs Gillespie
A great team who work in synergy with each other, excellent communication policy of keeping you informed at all times and operate at a consistent professional level.
Dear Steve,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleGreat service overall , I really appreciate Waleed Ibrahim effort He did a great job Thanks
Dear Ziad Janoudi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHarry Rai was an excellent professional…
Harry Rai was an excellent professional when showing me around Bourne Park on two occasions recently. Was informative and honest.
5/5
GoogleSuper professional and fast service delivered by Thomas Richardson. From my first enquiry been feeling of working with 1st class agents. Always in contact and ready to help/suggest about property.PositiveResponsiveness, Quality, Professionalism
Thank you Vladislavs for your kind words about Thomas and the Northfields team at Ealing Broadway branch. Best wishes, Jane for Northfields.
5/5
GoogleJosh was very professional and kind, for sure I'll go back to him when looking for a flat and recommend him to my friends
5/5
TrustpilotHarry Rai- Great professional
My boyfriend and I just started our search for a house, and we were fortunate to meet Harry Rai. Harry has shown us a couple of apartments in Uxbridge an area we were not familiar with. During the viewing, he was very insightful and shown a great amount of knowledge about the flats and the area. We wish all our viewings were with someone like Harry.
5/5
GoogleReceived a very nice service by Victoria Chmura. The process was very smooth and quick.
Dear M Zako Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI dealt with Jason Nawka and found him to be exceptionally helpful and friendly, and very prompt in responding to queries by email.
5/5
GoogleHaving a fantastic experience with Rohan Berry in sales. He is knowledgeable and helpful.
Hi Lukas, Thank you for your kind review!
1/5
TrustpilotSimply Rubbish
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally.
Dear Zaid,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
2/5
TrustpilotToo expensive
Too expensive. No involvement of the landlord They told me no one can rent my flat except them Once I ended the contract with them The rent is higher after I left them I would not recommend using them again as a landlord.
5/5
TrustpilotJordan from Gibbs Gillespie gave us the…
Jordan from Gibbs Gillespie gave us the confidence we had chosen the right Estate Agents to handle our sale from beginning to end.
Dear Terry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPriceless Service At Gibbs Gillespie
As always, Sam gives clear, thoughtful and valuable advice about all the options which we have. Selling and buying homes are the biggest decisions and investment most of us make and knowing that Sam has our best interests at heart is priceless.
4/5
GoogleHad a great time with Szilvia.she helped us out in all ways possible in finding our new home. Thank you very much and yes in future if we do need any help .wil surely get back to you.
Thanks Kanika, great to hear you had a great experience with Szilvia!
1/5
GoogleNot happy with them, just caring about money. I'd rather go somewhere else.
Dear Maurizio Celentano, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
Trustpilotunresponsive and rude
Completely unresponsive and unhelpful. The representative I spoke with on the phone multiple times was incredibly rude. Do not recommend.
Dear Sofia M.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleThanks guys for all the time and effort put into showing a first time buyer what to expect. Alejandro has given me confidence about buying, when the right property becomes available! Hopefully soon!
We hope soon too! Fingers crossed. Until then, thanks very much for the lovely feedback. It's much appreciated.
1/5
TrustpilotAwful service
Awful service, do not use the Ruislip Branch!!! Staff are rude, arrogant and feel they can underprice your property by a ridiculous amount. What makes me laugh is that they are advertising properties WAY beyond their actual price. I guess they just want quick commission. I would NOT recommened - their agents are also useless, unknowledgable and have no idea about the properties visited to view.
5/5
TrustpilotProfessional, Informed and friendly
We had 3 Estate Agents view and value our property. Lucy from Gibbs Gillespie was by far the most professional, informed and friendly.
Dear Peter,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
