Trusted Agent profile · London
★★★★★
885 reviews across 2 platforms
20 New Broadway, London, W5 2XA
Gibbs Gillespie's office in London, at 20 New Broadway, is rated 4.3 out of 5 across 885 reviews on two platforms, including 431 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPaula chapman and Aqib Hamid both…
Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.
Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
2/5
TrustpilotLost Sale
The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.
5/5
GoogleRohan's knowledge of the area is second to none great service and always willing to help us surveyors recommend highlyPositiveQuality, Professionalism
Thank you Sofia for your kind words about Rohan, I shall pass them on to him. Much appreciated. Jane for Northfields.
5/5
TrustpilotDealt with my maintenance issue…
Dealt with my maintenance issue promptly and professionally. Excellent service.Thanks a satisfied tenant
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and attentive - Lettings Consultant, Lorenzo Tuccari. Lorenzo stayed in contact and updated me with anything I needed to know. Great service, would recommend.
Thanks for the review and the recommendation Sebastian. That's great to hear.
1/5
GoogleAgency not able to take its own responsibilities. They try in every way to cheat young people. Not professional
Dear Mr Possami, I’m sorry you have been unhappy with the service you have received from Northfields. We have tried our best to help you to reach an agreement with your landlord. You confirmed that this matter had been resolved but if that is not the case please get in touch for us to understand the situation further. Aimee.Bruce@northfields.co.uk
5/5
TrustpilotGreat service
They were great for us, and I would recommend them unreservedly.
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotExcellent estate agents
Excellent estate agents , helpful and honest and gave good advice
Dear Martin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent
Friendly, approachable, professional. Kept us informed every step of the way. Would highly recommend.
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotWe recently had our flat let by Gibbs…
We recently had our flat let by Gibbs Gillespie.Molly Greenford who was looking after was excellent and very efficient She was always there to sort out any issues and made sure everything went smoothly both for us and the tenants
5/5
TrustpilotThank you Gibbs Gillespie for selling…
Thank you Gibbs Gillespie for selling our house. Special mention for Grant P. who was fantastic throughout, and went the extra mile when needed! Also Yoanna who was very helpful during covid viewings. Whenever we contacted the office everyone was courteous and pleasant, messages were always passed on. Great team work!
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. A few hiccups came up now & again & the agents helped us a lot. Recommended 💯💯💯😊 Mandy Carter.
5/5
TrustpilotGreat team
The team was excellent. We received fantastic service.Very friendly and supportive.
Hansi Kalhari, we are so happy to read such a great review about the team at Gibbs Gillespie Estate Agents Ruislip Manor! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
5/5
Trustpilot5 +++++stars for Lucy and Danielle at…
5 +++++stars for Lucy and Danielle at Ruislip Manor branch.The best estate agent at high street. Warm, friendly and very easy to reach out. Always response to all the questions.
5/5
TrustpilotExcellent Service
From my offer being accepted to exchange of contracts, Luca coordinated all parties efficiently, so everything went smoothly. Thank you Gibbs for your service. Steve W
5/5
TrustpilotExcellant
Excellant, cortious and professional staff that made sale a pleasant experience
Hi Manjit Deooray, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! Best wishes from the team at Gibbs Gillespie Estate Agents Ruislip Manor
3/5
TrustpilotHouses are OK
Houses are OK, but they rip you off with £75 pounds when you want to buy a flat. They charge you to "verify" your residence status even if you are British.
5/5
TrustpilotVery professional and hassle free…
Very professional and hassle free service.
Prasanth Pillai, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleSzilvia assisted me on my flat hunt and she was very professional and she was excellent at selecting the flats that suited my requirement. She exerted every effort in order to assist me to find and view the flat i was looking for. Thank you so much! Szilvia. Wish you all the best.
5/5
TrustpilotPerfect in every way.
Wow this agent they were the best. Highly recommend. The whole team from start to finish impeccable service and care. From the beginning they were the most efficient of all the agents. Paperwork hand delivered same day. Calls to check on everything including myself. Just absolute rate this company 110%
5/5
TrustpilotGreat service and extremely helpful and friendly team.
Very impressed with the service from Karam, Dan and Charlie who have all been extremely helpful, whilst being professional and in a friendly manner throughout the letting process.
5/5
TrustpilotRenting with Gibbs Gillespie has been a…
Renting with Gibbs Gillespie has been a pleasure, the agents always endeavour to assist me, and out of every other letting agent I have been acquainted with, I recommend Gibbs Gillespie above all else. Their level of customer service is exceptional.
5/5
TrustpilotThe best estate agent
Thank you, thank you, thank you!William, Matthew, Faye, Michael, and Danielle, you have all been amazing!
5/5
TrustpilotGreat service and so helpful.
Thank you so much to the whole team at Gibbs Gillespie in Ruislip Manor. The help and service I received from Tony and the whole team was first class in my search for a property in the Manor.Always helpfull and curteous.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
