Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had the pleasure to work with Natalie, she was communicative during the whole process and extremely helpful.
I let her know my requirements and price range and she provided several options right away.
We set up a virtual tour as I was still in the US, and I found a flat within a week. The application process was smooth and my short term stay was a little more complicated but we communicated regularly and move-in day was smooth.
She met me at the flat, provided keys, gave an in-person tour and touched bases again after moving in.
If you’re looking for a boutique agency with a high touch approach I recommend working with Garrison Estates and Natalie.
James · 24 August 2024
Agent replied · 23 December 2024
Hello James,
Thank you for your kind words. It has been a pleasure meeting you and I am glad I was able to find the right home for you.
You have been lovely to work with and I wish you all the best.
Take care and keep in touch.
Nat
★★★★★ 5/5
GoogleCouldn't recommend Kay any more highly - he takes a genuine personal interest in finding the best solutions for his clients and goes above and beyond in helping them. In the end, I did not even buy a property through his agency and despite that he helped me throughout my search. Kay is the guy to help make your property search easier!
Joshua · 14 June 2022
Agent replied · 13 June 2024
Thank you so much Josh! i would have loved so much to have been your agent and after the transaction failed through, I couldn't have left a genuine and lovely person like you without helping and advising when it was needed. I am so glad you got there in the end, it was a long journey. Enjoy your new home, I can't wait to come and visit it!
★★★★★ 5/5
GoogleWe had a pleasure of buying the house through Kay and Garrison Estates in July 2024. When we met Kay, we have already been looking for 10 months , seen 40+ properties and met multiple agents and agencies.
Kay immediately stood out as he was honest, not exerting any pressure and giving us plenty of time to decide and make our minds.
Once we made the offer, the whole process from the offer accepted to the exchange took only 4 weeks, and this included applying for a mortgage. The fact we were able to exchange so quickly was not only due to great solicitors, but also efficient/speedy support from Kay and Garrison Estates.
Anna · 4 August 2024
Agent replied · 25 October 2024
Thank you so much Anna! It was a real pleasure assisting you both with your next move and what a move this is. I really love your new home and wish you all many happy times there. It has been great working with you, it went too fast indeed. So please keep in touch and see you around very soon.
Best wishes, Kay
★★★★★ 5/5
GoogleWe found a place to rent really quickly with Natalie :) Thank you so much for helping us land a cosy home so quickly! Natalie was very quick in taking action and helping sort all the paperwork with landlord. Definitely will recommend Natalie if you are looking for a new place!
Valerie · 14 June 2023
Agent replied · 13 June 2024
Hello Valerie and Michael, it has been a pleasure working with you both. I hope you have settled in nicely and look forward to speaking to you in the future. Take care!
★★★★★ 5/5
GoogleDavid Cudd was very friendly and professional when dealing with him. Despite the fact that I was travelling extensively during the exchange and completion process, David always provided a helping hand when needed to smooth out the process more effectively. I’m very happy with his service and would wholeheartedly recommend him.
Trang · 14 June 2023
Agent replied · 13 June 2024
Hi Trang,
Thank you very much for taking the time to write us a review. Always very happy to hear you had a positive experience and I'm glad I was able to make a contribution on your property journey!
I hope you make plenty of great memories in your new home. Enjoy!
Best,
David
★★★★★ 5/5
GoogleGreat experience with Garrison Estates! Natalie is incredibly responsive, proactive and made the process very smooth and easy, from scheduling the visit to after signing the tenancy. She even brought sunshine when handing me the keys 🌞
A very transparent, trustworthy agency I can only recommend! Thank you 😊 …
Zoe · 14 June 2023
Agent replied · 13 June 2024
Hello Zoe,
It has been a pleasure working with you and I am glad you have the found the right property for you.
I hope you enjoy many beautiful summers on the balcony and the sun keeps shinning for you.
Take care and keep in touch.
Nat
★★★★★ 5/5
GoogleI can’t thank Kay enough for his work securing brilliant tenants. He is a breath of fresh air from using the large chain estate agents. I highly recommend, please message me if you need more info. 5*
Riyadh · 14 April 2024
Agent replied · 25 August 2024
Thank you so much Riyadh! I am so glad we have managed to turn your previous misadventures into a positive experience and all is going well now. I am very much enjoying working with you and can't wait for the next adventures!
★★★★★ 5/5
GoogleWe recently dealt with Natalie to secure a rental in London. We were so happy with her service and would happily recommend her and Garrison to anyone looking. We have recently started to correspond with Alba, who makes our life very easy
Oliver · 16 December 2023
Agent replied · 13 June 2024
Thank you for your kind words Oliver!
It was a pleasure working with you all and helping you secure your new property.
I wish you many happy memories in your new home, Natalie
★★★★★ 5/5
GoogleNatalie was nothing but amazing! The communication throughout the rental process was fantastic, she got back to us promptly on any questions we had. She was incredibly accommodating when we moved over the bank holiday weekend and met us to drop keys off numerous times. Can’t recommend enough!
Molly · 19 July 2023
Agent replied · 13 June 2024
Hello Molly,
Thank you for your kind words. It has been a pleasure working with you and Max.
I hope you are enjoying your new home.
Take care and please do keep in touch.
Nat
★★★★★ 5/5
GoogleKay at Garrison Estates is an excellent communicator and the most diligent estate agent I've ever met, always on hand to answer questions, provide reassurance and keep the stressful process of buying a property moving forward. Kay had a great relationship with the vendor which always makes any negotiation easier, and his solutions-orientated, positive approach made purchasing my new home as uncomplicated as it could have been. I wouldn't hesitate to recommend or use Garrison Estates again. Kay serves his clients well and makes you feel as if you're the only client he has!
Emma · 26 June 2024
Agent replied · 25 August 2024
My dearest Emma
I am just so pleased to have been part of your very big move and that you have found the right home for you all. Thank you so much for your very kind words, there is no doubt that we will stay in touch and that I will see you all soon.
Enjoy the area in the meantime! K
★★★★★ 5/5
GoogleKay was the estate agent for the seller of the house I bought and he was incredible. Communicative, helpful and kind, I relied on Kay and he always came through with a huge smile. I highly recommend Kay and his team for making a stressful process less so.
MaryBeth · 14 June 2023
Agent replied · 13 June 2024
Thank you so much MB! I am so happy the sellers decided to go ahead with you despite all the other offers we have received. It is such a lovely home, I have very much enjoyed assisting you with the purchase of your new home. I can't wait to see what you have done to it soon. Take care, K
★★★★★ 5/5
GoogleDavid has been extremely helpful and thoughtful with me all through the apartment hunting process. Since I’m the first time buyer, I had many basic questions about buying a property in London, which he was very patient with me and introduced me different areas and histories with his professional knowledge. David is reliable and trustworthy. I’ll definitely work with him again if there’s any chance in the future.
Amy · 14 June 2020
Agent replied · 13 June 2024
Hi Amy, thanks for your kind words! I must have missed replying to you somehow but the completion date of Douglas Tower must be fast approaching. Exciting times! I imagine you can’t wait to get your keys! Best, David
★★★★★ 5/5
GoogleAs a 1st time seller I cant thank Kay enough for all his hard work. He is very professional, fantastic communication through out the whole process. He was always available if I had any questions, even helping with sourcing a lawyer. I cannot recommend Garrison Estates enough.
Thomas · 14 June 2023
Agent replied · 13 June 2024
Thank you so much Thomas! This was a special (and long) journey, I can't thank you enough for your trust and patience. I will miss our calls for sure! Keep well, K
★★★★★ 5/5
GoogleTrue professionals and the absolute best! David Cudd was super-helpful, very considerate, and always available. He made us homeowners despite the complications we met during the process and a very tight deadline. At times it seemed impossible, until David made it possible!
Pedram · 17 October 2023
Agent replied · 13 June 2024
Dear Pedram,
Thanks you for the kind words and the lovely review. It's always nice to know that the hard work we put in doesn't go unnoticed. There were certainly a few stressful moment but it all came together in the end and we got there! I wish you guys all the very best for the future, I'm sure you'll have a great time in your new home enjoying everything that Chiswick has to offer!
Take care,
David
★★★★★ 5/5
GoogleMy boyfriend and I recently used Garrison Estates when looking to rent our first property. Kay was extremely helpful throughout the process and supported us every step of the way! We cannot thank Kay enough for his support.
Alice · 15 January 2024
Agent replied · 13 June 2024
Thank you so much Alice. I am so happy to have helped you on your very important next move together and wish you many happy times in your new place and the area.
★★★★★ 5/5
GoogleDavid at Garisson Estates was an absolute godsend throughout the process of buying my shared ownership home. From start to finish, he was communicative and always happy to answer any questions I had about buying. I also want to particularly highlight his patience, transparency, and professionalism during the challenges we experienced around completing. The hurdles and frustrations were taken in stride, and he did everything within his power to get things over the line, which, barring the blockers between other parties involved, would've finished up even quicker than they did.
Owen · 14 May 2024
Agent replied · 13 June 2024
Owen,
Thanks so much for the kind words. It's always nice to know you had a positive experience! Thank you for always remaining positive even when your patience and good will was tested! I'm sure by now you've already settled into your new surroundings and have made the apartment feel more like home. Wishing the very best for the future and if you need anything you have my number and know where to find me!
Best,
David
★★★★★ 5/5
GoogleIt's the second time I've used Garrison Estates and they were fantastic in helping me sell my property. David was brilliant, efficient, and always on top of things. The whole process was smooth from start to finish. Highly recommend
Daljit · 11 May 2025
★★★★★ 5/5
GoogleIf you're looking for a proactive, responsive, and helpful Agent, then David and his team are who you want. As a Conveyancing Solicitor I work with a lot of Agents and from my own personal experience of purchasing through them, I would highly recommend Garrison Estates.
Jennifer · 14 June 2023
Agent replied · 13 June 2024
Hi Jennifer! Thanks very much for taking the time to write a review. It's much appreciated and I'm glad the experience was a positive one. Congratulations once again on your purchase! Best, David
★★★★★ 5/5
GoogleWe’ve recently sold our flat with Garrison Estates and would recommend them without any hesitation. Kay has been unfailingly professional, patient and conscientious throughout the process, in what was a difficult and complicated transaction. He is extremely personable, his communication is excellent and his attention to detail is second to none. Thank you Kay and Garrison estates!PositiveResponsiveness, Quality, Professionalism, Value
Stuart · 14 June 2021
Agent replied · 13 June 2024
Thank you for your kind words Sarah & Stuart. Despite all the challenges we have all faced, we kept working together to ensure this sale goes through. I take pride in my job and I am glad we have managed to get everything sorted in the end. Wishing you both the very best wishes for your next venture.
★★★★★ 5/5
GoogleNatalie was very helpful in both arranging our viewing of the property and then in supporting us through the application process.
She was very communicative and quick to reply to any of our queries. We would definitely recommend her!
Alice · 17 September 2023
Agent replied · 13 June 2024
Hello Alice,
It has been lovely working with you and Akaraseth. It was a pleasure to be part of your moving process and I wish you both happiness in your new home.
Take care and please do keep in touch.
Nat
★★★★★ 5/5
GoogleVery good experience with Natalie. The renting process was smooth and quick. A big thank to Alba as well, always available and caring about us. We had some small issues and she was able to fix it in few days.
Antonio · 18 August 2023
Agent replied · 13 June 2024
Hi Antonio! Thrilled to hear you had a good experience. We're always here to help and make things smooth for you. We are always here if you need anything! Cheers, Natalie & Alba
★★★★★ 5/5
GoogleOur experience buying a house with Kay at Garrison Estates has been nothing short of fantastic. From start to finish, we couldn't be more pleased with the service. Kay is an extremely knowledgeable and personable agent.
Katya · 16 November 2023
Agent replied · 13 June 2024
Thank you so much Katya! It has been such a pleasant time working with you both, I will truly miss my discussion with Martin and yourself. You now have a beautiful home, I can't wait to see what you will do with it in the future.
See you around! Kay
★★★★★ 5/5
GoogleNatalie was a model professional. Very reliable and honest which made moving home fun. Thank you!
Evangelos · 18 November 2024
Agent replied · 23 December 2024
Hello Evangelos,
Thank you for your words.
I hope you and Sarah are enjoying your new home.
It has been lovely working with you both and I look forward to meeting again.
Take care and keep in touch.
Nat
★★★★★ 5/5
GoogleIve had the pleasure of working with Kevin from Garrison Estates and the experience has been fantastic. He has found us our dream home near Queen’s Park and made the process so quick and simple with excellent communication. He gave us …
Rafae · 16 August 2025
Agent replied · 16 April 2026
Thank you, Rafae! I’m so glad I could assist you from start to finish. It was a pleasure helping you, and I wish you all the best in your new home. Kevin
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