Galliard Homes Ltd London reviews

★★★★★ 1/5

Trustpilot

Disappointing, Frustrating.

My home was built by Galliard and I now pay a ridiculous service charge to PMM who are also a Galliard company. The service we get from Galliard/PMM is dire. The building leaks, both internal pipes and from the outside. We have had contractors of the company vandalise our property. All caught on a security camera. The damage repairs were paid for by PMM free of charge. The area manager doesn't respond to emails from residents (or his concierge team) so I have taken to social media MANY TIMES to get a response from Galliard/PMM. Residents continue to brake the entry gates to the development and the repairs take an unacceptable amount of time to be rectified. This impacts on the safety and security of our homes. The concierge team at our development is brilliant.I have been in contact with Galliard about these issues, which are on going. I do feel I should speak up about how shoddy they are as a company.

Ross · 16 February 2022

★★★★★ 3/5

Trustpilot

We are very happy with the home that we…

We are very happy with the home that we bought at Wimbledon Grounds. Galliard's team guided and supported us through the whole buying process. However, when we requested to buy a parking together with the property, we were told that the parking can only be sold to those who are purchasing a 3 bedroom flats and that we can look into renting a parking place from the 3-bedroom flat owners. Rushing to start the process we signed the papers hoping that we will manage to sort out the parking later. Once we moved in, we noticed some posts from our neighbours about parking: some wanted to rent out parking spaces and some were told that people are not allowed to rent their car park spaces out, and had to buy the car park space as part the price of our flat. The neighbours' queries were answered by the management: 'Please note, the car park bays are only to be used in line with the lease, therefore no subletting to other residents or non-residents is permitted. Please refer to Schedule 2 and Schedule 4 of your lease which outlines the legal owners ‘right to park’ obligations. If the covenants are not adhered to this will warrant a breach of your contractual obligations.'As a consequence, we have to park 2km away from the property as there are no other parking options or garages available. We also see other residents parking on dodgy streets next to the development risking to receive a parking ticket. We called Merton council but they could not help us either. It's a shame - nice home but no parking!..

Dainora · 2 January 2022

★★★★★ 5/5

Trustpilot

My husband and I were looking to…

My husband and I were looking to purchase a BTL property in London and I’m so pleased that I purchased from Galliard Homes in the end (Newham’s Yard) Your China team is absolutely amazing and super professional! I was meeting Sherry Yang for the viewings and she was very knowledgeable and warm hearted. Not just knowing the products but also London in general. I can’t find such a nice BTL property without her help. Thank you for all the support. The whole transaction was smooth. Will definitely recommend to my friends and family to keep coming back to Galliard Homes. Five star to your company and team.

Lily · 14 December 2021

★★★★★ 1/5

Trustpilot

Leaks Galore

Exactly as the headline states, over 6 substantial leaks have happened on a single floor. As a result of the abundance of leaks the insurance has gone up across the NCQ development. Slow (or no) response from property managers. The list can go on and on. Avoid at all costs.Interesting response from Galliard’s PR. Between the period of March 2020 to July 2021 there have been copious leaks in Beacon Point of NCQ. These leaks extended across multiple floors but they have no record of this? Not surprised.

Karo · 9 December 2021

★★★★★ 3/5

Trustpilot

Galliard Homes/ Flats

The houses / apartments are build to a good standard .Appliances are the cheapest ones.On brochure says it’s “ smeg fridge “ for ex then you get something made in ireland the cheapest stuff. The inter- phone for ex on video advertising says colour it’s black and white . 80% of the residence is good . The other 20% after 2 years of being used started to show its wear and tear . The company which looks at my site are very helpful to the landlords ( who some are linked with working directly) Now if you are a property owner living in your residence. It’s a role new game they just don’t care . It feels as a resident you are penalised . Anyway lots of emails saying we do this abs that and nothing happens .Would i buy again from Galliard ? Yes ! but i would make sure i would go through the new place checking appliances are from the makers advertised. And get some feed back on who is responsible to look after the building in general . Ground costs , can be expensive. And trust me every 6 months the bill arrives in time .

Flavio · 8 December 2021

★★★★★ 3/5

Trustpilot

A lot of mistakes

A lot of mistakes, some things fall apart, after moving in inpayed attention to some details and they felt cheaply made like the building doors the don't shut properly, some small lights pillars outside the building ar physically broken (very cheap quality), building management isn't the best...Update : to be fair i am fine with the handling of the after care team regarding the flat, my comments are more targeted towards the general building and comon areas of the building

Remi · 2 December 2021

★★★★★ 1/5

Trustpilot

Avoid Galliard at all costs!

Biggest mistake I ever made was purchasing a property from Galliard. A shambles of a company, ridiculously high service charge, fundamental issues since construction with Galliard looking to pass as many of the fix up costs to leaseholders as possible rather than taking accountability for poor craftsmanship.Adding the below on the back of the Galliard response: Farcical response this trend continued way before the global shortage, and you are very well aware if 'you have looked into this as you say' - the staff provide little detail behind the costs, there is no tender process advised to leaseholders when appointing third parties, lies made in writing about what the accountants actually verify, to compound things further most of the residents now are having the same issues which listening to engineers seems to stem from issues Galliard had to rectify and pay themselves in the first 2 years of construction but now seem keen on passing all of this to leaseholders!

Erion · 26 November 2021

★★★★★ 5/5

Trustpilot

A firm you can trust

I purchased an off plan apartment from the “Westgate Development” which has recently completed and it now looks to be one of the best decisions I have made.Throughout the stress and difficulty of a global pandemic which completely halted construction in the UK, Galliards dealt with this efficiently and most importantly, provided purchasers with regular updates as and when they had them.They are one of the largest property developers in the UK for a reason and the service (from the admin team, completions team, all the way up to the company directors) I received throughout the last 18 months is definitely one of the reasons why.Not to mention the actual quality of the apartment and development itself, which was exactly as advertised in the brochure. The saying “you get what you pay for” comes to mind.I would opt to use Galliards again in the future if I had a choice, largely because I can trust them and I know they’ll deliver.

SSC · 28 October 2021

★★★★★ 1/5

Trustpilot

Appalling company

Appalling company, stupidly high charges for shoddy management. Many, many issues with the heating system and poor (if any) communication from Galliard. I’ll get a comment attached to this saying “ As this appears to relate to the management of your building, please contact admin @ gemlimited.co.uk” (trust pilot won’t allow me to write the email in full) but let me tell you, I have contacted them many times since 2022 and in a whole 12 month period I was completely ignored by several property managers (I did include their names here, but they 'reported' me to Trust Pilot and asked their names to be removed- again, they do not want to take any accountability for their poor services). Even when phoning, the switchboard will always ask who you are and who you want to speak to and when you say you will get told to email admin. The lack of communication and respect for the people who pay a really high service charge is unacceptable and we are currently seeking legal action against Galliard homes.

Not · 2 July 2024

★★★★★ 5/5

Trustpilot

We love our flat!

We love our flat!! Our completion manager, Constance Qin was amazing from start to finish! Very supportive and knowledgeable throughout the process.

Barbara · 11 January 2023

★★★★★ 1/5

Trustpilot

Unable to sell my property

My property can not be sold because of the service charges being increased by 40% (and more to come) making it very unattractive to potential buyers and lenders. Galliard puts additional service charges that should be commercially owned and also claims to pay for maintenance to a bridge which is owned by the Greenwich Council. If you just bought a house with Galliard and gave them 5 stars, be prepared to come back and give them 1 star once you start paying service charges.

Lucy · 28 June 2024

★★★★★ 1/5

Trustpilot

I wrote an honest review and they want…

I wrote an honest review and they want to verify it so I have given my hp to prove it is an honest review. Bikes are getting stolen from secure underground carpark in Galliard managed properties. Security costs keeps going up but when things gets stolen, management comes up with lots of excuses. You might be impressed with their sales but wait till you live in your apartment and has to deal with their management and increasing costs, you won't be laughing then.

Lena · 27 June 2024

★★★★★ 1/5

Trustpilot

Galliard Homes - Poor Ownership

Continuously Trustpilot has started to remove negative reviews although authentication has been provided.What is the point of consumer review site like Trustpilot, if the individual’s negative reviews are not acceptedTrustpilot need to explain in detail the reasoning for removing negative reviews.Previous Reviews:Title: Poor Build Standards / Poor Customer ServicePoor conversion of offices to residential flats by Galliard Homes.Conversion has led to sky-high service charges.Managing Agent (GEM) unable to provide basic Customer Service and unable to reduce sky-high service charges.Galliard Homes Management won't take ownership to sort out the mess they created for flat owners.Title: AVOID AT ALL COSTS - WILL DAMAGE YOUR FINANCES AND HEALTHGalliard Homes / GEM intentionally avoiding taking responsibility regarding Build and Management Issues.Galliard Homes Leadership Team refuse to engage with Flat Owners regarding Build Issues. Refusing to take ownership and refusing to rectify.Galliard Homes Managing Agent refuses to provide answers to sky high Service Charges. Always refusing to answer direct questions.Countless individuals Finances and Health damaged by this company, SO AVOID AT ALL COSTS!

W · 25 June 2024

★★★★★ 1/5

Trustpilot

I wish I could give this company a zero…

I wish I could give this company a zero they don’t even deserve a one star review Shocking serivce , terrible build quality, extortionate service charges which have . Increased by thousands in 6 years of owning a place in one of their buildings in Hounslow . The biggest nightmare I wish I could just give it back to the mortgage company. Lost almost 40% in capital value over 6 years . Never ever buy from galliard they are bunch of thugs 🙈🙈😡😡😡

Ben · 18 June 2024

★★★★★ 1/5

Trustpilot

Classic value trap

Classic value trap. I purchased a "new build" from them. The flat was a refurbished office. Ok, that's not too bad.... but..... main systems like the lift, air conditioning etc were not updated and are roughly 70 years old give or take. So initially service charges were reasonable, and now they've shot through the roof. Banks will no longer lend on the property so selling is close to impossible. Multiple people have had their flats repossessed, but you can cut your losses by accepting roughly half of what you paid for it from a faceless cash investor that hides behind an agent. I can't speculate if whether Galliard intentionally ripped me off or if they're just incompetent. However, the undeniable fact from multiple people I've met including myself is that if you deal with this company, you are rolling a dice on if you're going to be completely financially destroyed or not. It's just not worth the risk.

Maxwell · 18 June 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS!

AVOID THIS COMPANY AT ALL COSTS!! Purchased my property 6 years ago as a first time buyer. The property can’t be sold on as banks will not mortgage due to the obscene service charges. The service charge has gone up by 150% in just a few years. The conversion from office block to flats was poor and has costs leaseholders thousands over the last 5-6 years in repairs.The company are reluctant to help or explain themselves, trying to get a response to emails is almost impossible and even when they do they avoid answering the questions. Cowboy company, fraudsters, and need to be seized from trading.

Bradley · 18 June 2024

★★★★★ 1/5

Trustpilot

I purchased an apartment 3 months ago

I purchased an apartment 3 months ago. Before completion date, the developer was very responsive. After the completion, it has been very hard to get hold of them to gain an answer even when lots of residents/leaseholders have raised. For example, they outsource heating and cooling system to an external provider who charges £57/month standing fee excluding usage. We tried to get clarity behind the cost but got no response. I also went through leak (literally like multiple waterfalls) 2 in the morning the other night whilst I had already pointed out during snagging survey but was told no issue. So far my ceiling is completely damaged but no response from Galliard homes for 4 days. Pretty poor experience and I will not recommend any of my friends to purchase a flat from this developer.

Katheryn · 3 August 2021

★★★★★ 1/5

Trustpilot

Shocking Management and communication

The company and their management arm GEM (Galliard Estate Management) should be avoided when considering purchasing a new build property. Service charge rises considerably year on year. Terrible communication. Seriously questionable decision making on spending. Large additional and unexplained fees added. Utilising a terrible system in the UK for freeholder/leaseholder/managing agent relationships, whereby it benefits them to charge higher costs. There seems to be profiteering in play. Many many dissatisfied property owners paying large fees for little in return.

Jack · 23 June 2024

★★★★★ 1/5

Trustpilot

Horrible management of property

Horrible management of property. Bullies on the phone, ignore building issues and tenants complaints. 5 years unresolved issue and now when I contact them I get shout at and they hang up the phone. Abusive behaviour useless management. Properties are not taken care off. Their contract wity energy firms that have all the power to ripp us off and Galliard don't care about its tenants

Maria · 23 March 2023

★★★★★ 5/5

Trustpilot

Great staff and construction quality.

Great staff and construction quality.Brogan is great with communication, very helpful and friendly.Defects were rectified quickly with a high standard.Really happy with the overall experience.

SQT · 17 March 2022

★★★★★ 1/5

Trustpilot

Corrupt and have doubled my service charge

Galliard treats its residents with contempt. They charge us for things that they themselves should pay for, the service charge is doubling next year and they refuse to tell us why. They also cannot show evidence of costs when we request. They are profiting hugely from private home owners and now we are all trapped. It’s not possible to sell a flat when the service charge is incredibly high with no actual benefits to speak of.

Catherine · 22 June 2024

★★★★★ 1/5

Trustpilot

Complete Frauds

Galliard are a bunch of frauds with zero accountability. They sell their properties as luxury homes but they’re far from this. Exceptionally poor planning and execution with all problems passed on to leaseholders and service charge increasing year on year. Complete extortion with no plausible explanation and no visible maintenance. Don’t know how any of them sleep at night…

AS · 1 March 2025

★★★★★ 5/5

Trustpilot

5 Star Experience - Thank You!

I have had a fantastic experience with Galliard Homes - thank you to the team for their helpful and professional support! Brogan and Rosie have been great in responding to queries. Thanks also go to Jason for his help with the early stage of purchase - very much appreciated! I have already recommended Galliard Homes and the team to friends and family members - and will continue to do so. Thanks again!

Anni · 21 February 2022

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, tried to force changes on leaseholders and turn our development into a van depot. Thankfully the council struck their plan down, but they fought every step of the way. Increased service charges by 40% YoY, and charged residents costs which we were not responsible for. Think good and hard before buying a home from Galliard - I'm sure you'll come to regret it in the long run as many of us have.

Louis · 6 July 2024