Galliard Homes Ltd London reviews

★★★★★ 5/5

Trustpilot

Excellent experience overall

Excellent experience overall! Martine Hamilton from the completion team was dream. Everything has been thought through carefully including little details like all the information on a pen drive with all user manual, which make the buyers life easy. Highly recommend.

Akshita · 5 March 2023

★★★★★ 5/5

Trustpilot

Very good experience with Galliard… no complaints

Very good experience with Galliard Homes.Elise and Martine were great with consistent communication and there was no such thing as a “silly question” as a first time buyer. Both very efficient and happy to help at all times. Even the aftersales, the responses have always been efficient, would highly recommend.

Tammika · 7 December 2021

★★★★★ 5/5

Trustpilot

Good Customer Service

Offered to provide support on weekends, proactively gave measures to handle the issues.

Ajmal · 3 March 2026

★★★★★ 1/5

Trustpilot

Abysmally managed company

Abysmally managed company. Bought a flat through Gaillard that’s currently managed via GEM (Gaillard Estate Management), we were promised service charge would reduce given it was already extortionate, surprise surprise, it didn’t. In fact it went up! Zero transparency on the budget, zero accountability from their staff. Charlatan practices within their service charge procedure. I’d be highly embarrassed if I was the chief executive of this racket, yet it appears Stephan Conway holds no shame whatsoever. Overall, Gaillard are a bunch of crooks unfairly squeezing leaseholders for everything they’ve got.

ChristianB · 1 March 2025

★★★★★ 5/5

Trustpilot

Big big thank you to Martine who was…

Big big thank you to Martine who was amazing help with our flat from start to finish and was always at the end of the phone to answer any questions , would always use Galliard homes for future properties.. thank you .Paul

Paul · 3 June 2022

★★★★★ 5/5

Trustpilot

Great After care

Had an issue within my property. Contacted Galliard aftercare team and an appointment for an engineer (Raj) to attend was made immediately. Raj is always very polite, friendly and extremely careful and thorough in his work. He is very professional, knowledgable and respectful.

Helen · 1 February 2022

★★★★★ 1/5

Trustpilot

AVOID at all costs

AVOID at all costs. 0 stars. Disgraceful, unethical, untrustworthy, greedy company with no transparency. Lies unfortunately on lies. Service charges increased yearly without any justification. Banks won’t lend. Flat prices deflated. Worst purchase ever. Avoid at all costs!

Monica · 14 May 2025

★★★★★ 1/5

Trustpilot

Overcharging on Service Charges

I have an apartment in Lewisham - Galliard are significantly overcharging on the service charge - we have given an ultimatum for the production of invoices for the last demand and are waiting for their reply to prove that they have not overcharged us - they are slow reacting - really not very happy with the way this legitimate request has been treated.

Phil · 29 April 2024

★★★★★ 1/5

Trustpilot

charge high fees

charge me admin fee £108 then waive because while they change account name and do not provide enough information on bill, they update the bill and after 6 months said because I late paid service charge for 2 weeks to clarify their company name change and accounts and keep chasing me. And their service charge has increase 40% in 1 year.

Ami · 22 May 2024

★★★★★ 1/5

Trustpilot

charge high fees

charge me admin fee £108 then waive because while they change account name and do not provide enough information on bill, they update the bill and after 6 months said because I late paid service charge for 2 weeks to clarify their company name change and accounts and keep chasing me. And their service charge has increase 40% in 1 year.

Amelia · 22 May 2024

★★★★★ 1/5

Trustpilot

Avoid Galliard Homes

Trying to sell a flat in one of Galliard's developments as a probate sale. A purchaser was found but he has now been informed his mortgage company will not lend him the money as the service charge is excessive in relation to the value of the flat.Also Galliard are now trying to sell a communal garden which we had been told was part of the development. AVOID GALLIARD HOMES

Pam · 22 November 2023

★★★★★ 1/5

Trustpilot

Pros and Cons

Pros and Cons of Galliards Homes from a Wimbledon Grounds residentPros Neighbours have bonded over the following cons with Galliard.Cons Extortionate service charges Extortionate utility billsIncompetent property managerUnsuitable access controlThefts from the bike storeThefts of postUnsuitable/restricted car parking and bike storageGreen roofs and PVs we pay for but don't benefit from.Lifts regularly out of service. Faulty dishwashers in all apartments (we are on our 4th)Lots of false/nuisance fire alarms - smoke alarms located above cooker.Residents are subletting apartments on Airbnb, which is not allowed in the contract, but Galliard do nothing.Had I known any of the above I would not of purchased an apartment.

Hugh · 15 November 2022

★★★★★ 4/5

Trustpilot

New Build Flat - Orchard Wharf - Galliard

I bought a new build on the Galliard Orchard Wharf development this summer. It was a reassignment, so slightly more complex. All aspects including communication between conveyencers were generally handled with professionalism and timeliness. A special mention of Martine H - main Galliards Completions Manager - whose approach and attitude (friendly, knowledgeable, prompt, responsive.. ) was exceptional. She sets the bar high for her profession and my purchase and move-in was less stressful and enjoyable because of her attitude. The new-build itself is sound and built well while the development feels secure and safe. The surrounding area (with nature reserves and multiple stations/roads/amenities nearby) is also incredibly well-connected: I imagine the value of this property increasing significantly over time. The communication with PMM - the management company and the Concierge - works very well with the online portal we are using. It is always a risk buying a new home and so far, with the relations with Galliard during and post-purchase, I believe I made the right choice.

R.C · 13 November 2022

★★★★★ 5/5

Trustpilot

Incredible and professional service purchasing a new build flat (London)

I recently completed on a new-build flat in London built / managed by Galliard Homes. The level of service was incredible, with constant support and even a comprehensive moving in document listing everything from key contacts to home care advice. The home was well built and overseen by Galliard. They also provide the ongoing property management, which was seamless and professional. Martine, my completions manager, was particularly helpful and a fantastic example of good service. She even helped move the process along and find answers for me when my own solicitor was slow / unresponsive.

O · 9 November 2022

★★★★★ 1/5

Trustpilot

I don't think reviews are real

I don't think reviews are real. All leaseholders are very unhappy about unfair and high service charges. When I purchased service charge was £1500. Within 2 months it has been increased by 200% and it is now over £3000. Since June inflection gone down, But still we need to pay increased service charge . When we asked invoices of expenses and profit and loss account ,we didn't receive.

Kamani · 14 October 2023

★★★★★ 1/5

Trustpilot

Non existent service provided by Galliard.

Galliard are woeful. Once you've moved into the development they could not care less about you or the development. Multiple holes in the communal walls take months to fix, they do nothing to prevent people fly tipping the fire exits and increase reserve fund fees by over 200%(!!) citing "major works" but when you ask for any further information about these major works, nothing is forthcoming. They do not tell you what these works are, how they've costed the works, and 4 months on there is still no sign of any major works having been carried out. It was clearly just a grab for more money. If you want to live in a development where the Property Management team actually deal with the residents concerns, steer clear. The only correspondence you will receive from Galliard are invoices to pay them for absolutely no service in return.

Adam · 30 October 2024

★★★★★ 1/5

Trustpilot

A NIGHTMARE COMPANY

Bought a flat in an energetically sustainable new-build complex 1 year ago. In less than a year, the service charge has been duplicated; the management company, a Galliard subsidiary, has not been able to justify the exorbitant costs. Bills have gone through the roof well before the energy crises and the so-called sustainable heating technology is unaffordable. Us tenants are constantly chasing them for updates and explanations on absurd charges: this week we have been billed £147.60 to install a bike pump. They are disgraceful.Stay away from any Galliard ventures.

Martina · 22 September 2022

★★★★★ 1/5

Trustpilot

My experience with them has been really…

My experience with them has been really frustrating. The overcharging without clear explanations is stressful, and it’s got to the point where I feel anxious even opening their emails.

Dino · 14 April 2026

★★★★★ 1/5

Trustpilot

Spoke to a sales advisor today to…

Spoke to a sales advisor today to arrange a viewing for a property of theirs. She said she needed to conduct an affordability testing prior to arraning a viewing for us and she just had no idea of what she was doing. She kept on asking me what my incentives were even after telling her numerous times that I was a limited company owner and take salaries/dividends from my company. I had said we have high savings so we are flexbile with the deposit figure. She robotically demanded a figure so I gave her a figure just so we can get through the process. She then said we coudln't afford for some of the properties even though we should be able to by raising our deposit. I tried correcting her and she hung up on me....

Kristofer · 7 July 2022

★★★★★ 4/5

Trustpilot

Kitchen unit replacement

I'd noticed that some of the kitchen units had started to yellow on the front. I contacted Galliard (I was still within my 2 year warranty) and they offered to replace them as a goodwill gesture. It was easy to organise a time for the work to be done with Galliard. The workmen were great, had the whole thing done in about 15 mins. However, they did mention that the units hadn't yellowed, some yellow units had been installed by mistake instead of the white ones. Overall a good service

Antony · 3 July 2022

★★★★★ 1/5

Google

I’ve lived here and experienced many problems with the building such as leaks, (multiple leaks in the entire building) and infestations of beetles attracted to mould, coming in through drains and the walls and floor. No efforts were made by building management to help with this, even though these issues can result in jeopardising the safety of residents, something the building management team has made it clear they do not care about. While the building and flats are lovely to look at, just have a rethink on how well it has actually been made based on multiple leaks in a short space of time, before thinking or renting or buying here

Shonni · 28 August 2024

★★★★★ 1/5

Trustpilot

Very bad experience

I bought a one bedroom flat from Galliard as buy to rent. It is almost impossible to get a mortgage for this flat. The reason listed by at least two high street banks is that it is not suitable for residential purposes because of a casino in front of the property. With very high service charge it is impossible to make return. I feel robbed. Do not recommend Galliard.

Ma · 23 May 2023

★★★★★ 1/5

Trustpilot

Their customer service is appalling and…

Their customer service is appalling and the service charges are through the roof. I have emailed them several times querying the charges but I have not had a reply from either their accounts department or the team managing the property.

Caro · 23 December 2024

★★★★★ 1/5

Trustpilot

Proposed opening of Enterprise Car and Van Rental business at NCQ

Galliard and trust are words that should not appear on the same page let alone the same sentence. They appear to be able to cherrypick the terms of a lease which I, obviously erroneously, believed was legally binding to both parties who signed it. Does that give me the option to do the same?

Consumer · 1 May 2024