Galliard Homes Ltd London reviews

★★★★★ 5/5

Trustpilot

I can’t thank Galliards enough they…

I can’t thank Galliards enough they have been amazing. When I had problems With the original unit I bought in 2017 due to difficult lenders they agreed to swap the unit and I was able to secure lending. The finishing of the apartment is magnificent and throughout the whole process from sale to completion they have been efficient, accommodating and flexible.

Sara · 3 August 2022

★★★★★ 5/5

Trustpilot

Good completing experience

I've recently purchased an apartment in Galliard's new development. My completions manager, Martine was an absolute star with the process. From handing over keys to moving in she's been very supportive and helpful. She's very proactive with her responses and helping out to ensure your move in experience is good. Thank you again Martine!

Harsh · 6 April 2023

★★★★★ 5/5

Trustpilot

Galliards were perfect from start to…

Galliards were perfect from start to finish! Seamless In fact. I had some issues with time constraints towards end and of completion and Galliards stepped in and liaised with my solicitor to take the stress off and get me in ASAP. As a first time buyer, I couldn’t recommend more. Thanks to all of the team for your continued support, before, during and after.

Taylah · 7 December 2021

★★★★★ 1/5

Trustpilot

Service charge is up 50-100% (depending…

Service charge is up 50-100% (depending on the flat/building) and includes stuff that is not even part of the estate. Be wary of GEM (Galliard managing agent) charging for stuff that is not part of the residential estate (services for the commercial units they run of things that literally do not belong to the estate like nearby infrastructure). If you buy a Galliard property as an investment they will be the only ones making a profit. We have been waiting for a reply to queries regarding our service charge for weeks with no answer. Like dealing with gangsters only that what they do seems to be legal somehow.

Yona · 23 June 2024

★★★★★ 1/5

Trustpilot

Galliard- scammers, stay away!!!

Galliard has converted a giant office block in TW3, London, into residential property, and sold apartments to Leaseholders without disclosing the poor workmanship on the conversion. Service Charges have gone up an obscene 150% in a matter of years, with the company reluctant to help or explain themselves to us. A greedy, corrupt company who deserve all the negative reviews they are getting. We are a large group of leaseholders suffering with a very high service charges which keeps increasing every year and Galliard not even replying to any of our queries, issues; pathetic!!!Update after a standard reply from Galliard: most of we leaseholders for our property at TW3 have contacted you many a times with either no satisfactory reply or resolution of issues! Moreover they completely ignores our calls as well!! Pathetic!

Pooja · 17 June 2024

★★★★★ 1/5

Trustpilot

When I bought the apartment

When I bought the apartment , off plan , in 2008 they....Galliard promised a great deal. completion was 2013, yes 2013.. Since then we have had years of gross incompetance, mistakes, and overcharging.The promised ' high quality . luxury, residential estate, has dissapeared. They recently endeavoured to install a large car and van hire business in the centre of the estate,... just arrogance. Their wholly owned sub companies benefit from all of this, also. We are all unhappy.

Mr · 16 July 2024

★★★★★ 5/5

Trustpilot

Wonderful Experience

I recently completed my purchase with Galliard Homes and had an exceptionally pleasant experience throughout the process. Elise from the Sales team was extremely helpful and consistently went above and beyond to accommodate our needs. Her professionalism and eagerness to assist made the entire purchasing process smooth and stress-free. The entire team was highly responsive, ensuring everything progressed seamlessly despite my tight schedule.Working with Martine from the Completions team was also a delight. She was incredibly friendly and made the handover process enjoyable and efficient. Martine's honesty about aspects that didn't meet her high standards and her proactive assistance in following up on various items were greatly appreciated. Additionally, she introduced me to their partner furnishing and cleaning companies, which I’m sure will be invaluable in the future. Galliard Homes has truly exceeded my expectations, and I highly recommend them to anyone looking for a new home.

Katerina · 7 June 2024

★★★★★ 1/5

Trustpilot

Profiteering??

Just been billed £405 as an extra cost for remedial works. When we asked the company that did the work they said it cost £228 per flat. We are asking for copies from Galliard of the tender document and invoice. They refuse to supply. Profiteering?? If you buy a Galliard flat expect to keep paying them for everI sent email as requested - no reply. Now trying to find out why @galliardhomes are exempt from the S20 rules that plague all other companiesJust received the annual service charge demand - it is now more than 2 months rent!

CHARLES · 5 June 2024

★★★★★ 1/5

Trustpilot

The company does not respond to…

The company does not respond to communication by timing or contact. They are completely detached from the clients that they are supposed to be dealing with. There is no apparent value placed in their clients

Mark · 3 July 2025

★★★★★ 5/5

Trustpilot

Great quality and exceptional customer experience

Having purchased numerous properties in London and collaborated with various developers, both national and local, on behalf of myself and my investor network, I must express my satisfaction with Galliard and the team.Throughout our interactions, they consistently prioritize customer satisfaction, demonstrating a genuine commitment to ensuring a positive experience from initial engagement to the final transaction. Unlike many other developers who tend to be on their best behaviour pre-completion, Galliard maintains their exceptional service standards post-completion, leaving a lasting impression with their welcoming attitude and personalized approach. Regarding post-sale support, Galliard distinguishes themselves with their professional handling of any remedial issues, offering prompt responses and avoiding the common practice of deflecting responsibility between departments. This stands in contrast to my experiences with other developers, particularly smaller family-run firms, who often exhibit a lack of accountability and fail to fulfill their obligations for aftercare, even when covered by insurance. In summary, I wholeheartedly endorse Galliard, particularly the London and Birmingham team, with special commendation for Keri and Ben, whose exemplary dedication sets a high standard for the industry. Galliard's unwavering commitment to customer satisfaction and the quality of their aftercare services are commendable, setting them apart as a developer deserving of recognition and recommendation.

Peter · 3 May 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company who treat their leaseholders with contempt This organisation wishes to convert our communal areas within our gated community into a 24 hour car and van rental business operated by enterprise rent a car. Objections have been escalated to Galliard who cannot even be bothered to acknowledge receipt. Avoid these properties at all costs. FYI the responses below requesting us to refer our issues to GEM - please be assured they have been copied from the outset to no avail.

C · 2 May 2024

★★★★★ 5/5

Trustpilot

My completion manager was really helpful

I will be away when my completion will take place. However, my completion manager Constance Qin was quite helpful with arranging my key collection with one of my friends and furniture delivery with concierge. Otherwise my life would be hard and Christmas holiday might have been cancelled. Many thanks again! 😊

Gulsah · 5 December 2022

★★★★★ 5/5

Trustpilot

Martine is a gem

Martine is a gem! She has made our completion process much much easier. I love her working style, always give me reassurance, updates me on time, always there for my questions. We are very happy with the flat, Galliard homes has handle the completion process in a professional manner despite I was not in London.

Fiona · 15 June 2022

★★★★★ 1/5

Trustpilot

Galliard homes are trying to shut down…

Galliard homes are trying to shut down East London gymnastics centre and replace it with something that will bring them as much profit as possible, while completely disregarding the importance of this space for the whole community! The children of Newham deserve to keep this space!!! It should not be at risk of closure.Please think about the consequences that closing such an important sporting venue will have for so many.

Darlene · 2 October 2024

★★★★★ 1/5

Google

If I could give zero stars I would, but sadly I have to give one. My experience with the concierge team at this building was extremely disappointing and frustrating. I sent two emails one week prior to our move, clearly stating the date and requesting access for our movers to use the designated loading area. Despite this, nothing was arranged. On moving day, we were told access hadn’t been booked, and the movers were expected to carry heavy furniture over 75 meters in the heat due to the concierge team's failure to act. When we spoke to the concierge on duty, rather than take responsibility or show empathy, we were told “I wasn’t here, it was my colleague, it’s not my fault” This response was unhelpful and dismissive. They work as a team, and he should have acknowledged the issue, expressed that it wasn’t fair to us, and told us that he will see what he can do- not become defensive and dismissive. To be fair, the concierge later came back and offered limited-time access, which we did appreciate. However, that gesture would have meant much more if it had come with a sincere acknowledgment of the mistake and some empathy from the beginning. To make matters worse, when my movers returned the next day to collect more bulky items, I had to deal with the concierge who had failed to action my emails. Rather than take accountability, he became difficult, saying that because I had previously pointed out his error, he wouldn’t assist this time. It felt like a power trip, not a professional service interaction. After some back and forth, he said he would “see” about granting access, when asked why he said because I mentioned how he didn’t do his job by liaising with management causing a massive inconvenience to us but gave no clear answer, forcing me to leave work early just to give the movers access. Even more troubling, when we voiced valid frustration, we were accused of being “rude” or “aggressive”, a clear attempt to deflect responsibility and play the victim, rather than address the issue professionally. I truly wish we had recorded the conversation to show how composed we were, and how the concierge team tried to shift blame instead of owning their mistake. We were even told at one point that “aiding residents in booking access isn’t really our priority.” If that’s not their role, what exactly is? Unless the concierge team is replaced or properly trained, I would strongly advise others to avoid this building. Mistakes can happen, but what matters is how they are handled. In this case, the response was marked by defensiveness, unprofessionalism, and a complete lack of empathy or accountability.

Nilofer · 12 July 2025

★★★★★ 1/5

Trustpilot

My name is tariq I have bought a flat…

My name is tariq I have bought a flat in hayes . My nightmare started . It has ruined my life . Very high maintenance fee. You can't sell property. Worst safety management team. Nobody wants to rent due to safety issues. Galliards r robbers

Tariq · 22 April 2026

★★★★★ 5/5

Trustpilot

Happy Customer

I had a problem regarding a Combi Microwave which got spoiled and was beyond economical repair. I tried to get a replacement but couldn't find same product with same dimension from any other company. The main distributors of the product will only sell to companies and not individuals, consequently I couldn't replace it. When I contacted The Senior completion Manager, Ms Martine Hamilton and explain the situation to her. She immediately decided to help me and sent an email to the main distributor who has got in touch with me and are willing to sell the Combi Microwave Oven to me. Ms Martine Hamilton always goes above and beyond to help resolve situations and problems when I contact her. If you call and leave her a voicemail, she will return your call. She always looks for solutions at all times.

Biyana · 9 January 2024

★★★★★ 5/5

Trustpilot

Completion at Handlebury House

We have just completed on a flat at Handlebury House, London E14. From start to finish this process has been very smooth helped along the way by Martine who has been amazing. Thank you Martine for all your help and thank you Galliard Homes for such a beautiful flat.

Gill · 29 July 2022

★★★★★ 1/5

Trustpilot

Stay far far away from this company

Stay far far away from this company. In our property in London, we have involved lawyers due to fire safety and exorbitant service charges with random reasons. (We have not been successful with either as the company is not stupid). Many of us have suffered from mental stress because of them and we cannot wait to move out after completion. A disgrace of a company and i hope Karma gets them.

K · 17 June 2024

★★★★★ 1/5

Trustpilot

Do not buy a property from Galliard…

Do not buy a property from Galliard Homes. They don't value their customers especially leaseholders. They only care about exploiting them with higher service charges equating to over £3000 per year. They don't care how hard you have worked to buy your property for your family and what they agreed with you during purchase. Their only goal is profit at your expense even if it means you not being able to buy your kids anything this Christmas due to extortionate service charges. Even their legal team lack integrity by calling the service charge in leaseholders agreement a completion fee. They are ruthless and not to be trusted. So if the deal sounds too good to be true- it probably is because at the end of it is higher amounts of service charges irrespective of what you have agreed and the size of your property. I repeat please DONT BUY A PROPERTY FROM GALLIARD HOMES.The response from Galliard Home staff doesn't make a difference because the bottom line is that Galliard Homes sold me a property on the basis of the service charge in my leasehold agreement. At no point did they disclose GEMLimited higher service charge which is almost triple what is in my lease agreement. Both Galliard Homes and GEMLimited are not to be trusted. Ive dealt with both and they have denied the service charge in not just my leasehold agreement but all leaseholders agreements in the building. The most ruthless and unreasonable company I have ever experienced. Save your money and buy a property from a company that has integrity and treats valuable customers like leaseholders fairly.

SA · 13 December 2023

★★★★★ 5/5

Trustpilot

Brilliant service from Galliards

Brilliant service from Galliards - lovely furnished flat purchased to a high spec Encountered mortgage issues due to COVID and galliards really helped The director David Galman even stepped in and helped with everything he could Brogan from the completions department was so helpful and supportive - would recommend Buying from galliards always

Amy · 29 October 2021

★★★★★ 1/5

Trustpilot

Not to be trusted

I believe that a 40% bad rating truly indicates what a deceitful and self serving company is behind the inaccurate marketing, misleading contracts and the professional negligence of them and their 'recommended' legal team 'Cavendish Legal' deliberately ill advising buyers and failing to flag up Galliard's bad practices by not carrying out the necessary due diligence. If you wish to buy from them use an independent solicitor and watch out for false information in the brochures and potential future charges rising disproportionately after they sell you a property. Galliard said there was a deal between them and Newham Council that ties people in to doubling ground rents and Newham profit from this in exchange for the Sovereign Tower planning permission - sounds very fishy and needs clarifying so an accurate answer can be found.Latest as in November 2023 is that Newham categorically deny Galliard's suggestion that they profit from the doubling ground rent. A serious matter that was not flagged by Galliard's 'approved' laywers who conducted the sale. Newham have approached Galliard (and others) about the doubling ground rent matter, and many have now resolved it - but Galliard still do not! Buyers beware! In spite of flagging this with Galliard as they requested in their reply - they have done absolutely nothing to address the matter to date. But hope they will go back to Newham Council and find a solution, as most reputable builders have done. Have replied to Galliard's response below and now received a reply, which looks positive so far. Updates to follow, but do appreciate this getting some attention.

Mark · 27 November 2023

★★★★★ 5/5

Trustpilot

A absolutely great company

A absolutely great company. I bought my first property with them at Timberyard birmingham. Everything went very smoothly. Jason was absolutely great help. All staff was prompt and efficient. There were some delays from my bank and Galliard home happily provided the extension for completion twice without any charge.

Pardeep · 5 April 2022

★★★★★ 3/5

Trustpilot

the whole construction delay period is…

the whole construction delay period is way too long.We are not satisfied by your appointed law firm Zhonglun, their responses and service are not in a efficient and professional way..the completion and handover process is just ok. the most response from your team is" pls contact law firm."It is not a happy experience, maybe we are a just foreigner buyer.Actually some of our friends in China recently chose other developers to invest RE in UK. As we know, most troubles we had didn't happen to them.

Sning · 26 October 2023