Galliard Homes Ltd London reviews

★★★★★ 1/5

Trustpilot

Exorbitant service charges and zero transparency

Galliard Homes have put service charges up in the (studio) flat that I own so that they are on a par with 1 or 2 bedroom flats charges across my borough. They have quadrupled since I bought the flat and now the exorbitant fees mean that its virtually impossible to sell as no other building has charges as high as this. There is zero accountability or transparency as to why a 370 Square Foot studio has over £4K of service charges. They are nothing short of criminal.

Duncan · 4 March 2025

★★★★★ 1/5

Trustpilot

This building company are crooks and…

This building company are crooks and their property management company are inadequate and incompetent. Building is full of issues and they charge huge service costs which increase year on year, for an astonishingly poor service to manage a building which they are paid to do. I would never buy or rent from this company, awful.

Maya · 3 November 2025

★★★★★ 5/5

Trustpilot

Trident House

I had a meeting with krzysztof kowalczykowski from galliards homes management today. He is is a wonderful and outstanding manger. When ever I question about the property, his response was immediately and always with positive attitude. He truly cares about the residents. Great Assets to the company.

Tariq · 20 May 2026

★★★★★ 1/5

Trustpilot

Response to Galliard

Following Galliard’s response and to make it clear, while at the last FFT Hearing the case was adjourned, the FTT Judge would not have adjourned the case and booked out a further 3 days of Tribunal time if the case had no merit. The Judge read through the paperwork submitted even commenting that we had some valid points and on that basis has booked out a further 3 days of Tribunal time. Additionally, there are now 57 claimants who have submitted a claim to FTT against Galliard so it is multiple leaseholders who are fed up with the extortionate service charges racket which have increased by 240% over the last 8 years. If there was no wrong doing 57 people would not have submitted claims and the Judge having assessed our claim would not have adjourned the case booking out a further 3 days of invaluable Tribunal time. The claim is against the Freeholder part of the Galliard Group. We look forward to the Tribunal …

Maureen · 7 May 2026

★★★★★ 2/5

Trustpilot

Justice Delayed is Justice Denied

Justice Delayed is Justice Denied - Dear Galliard Team i see your comments about Cladding and your confirmation that you intend to stay on the side of leaseholder. I would just like to say - we are not just "leaseholders" - we are your "customers". we are the customers who did our life's biggest transaction (house purchase) with Galliards. We are the customers on whom you built you business. But now we feel that you are not standing by us. We feel stressed, we feel as in this house purchase we will loose a significant part of our saving and hard work. A company like yours which is not publicly listed should be quicker and more efficient to respond quicker. you should be nimble and you should have compassion towards your customers. So you genuinely think that it is fair that you are delayed in the process while the large builders with multiple stakeholders have already signed to the remediation contract? I request you to expedite this process. I have 2 simple demands : (a) Please sign the contract and (b) please issue a letter confirming your position about our building which we can show to the mortgage lender as right now we all are mortgage prisoners with the current lender. The other builders have already issued / started to issue such a letter,And finally for any new customer - believe me, they will definitely watch you and judge you on "how you are treating your old customers". if you can't treat your old customer fairly- you may end up in discounting your newly built stock to make it up for below standard customer service. or the other option would be to really stand up for us and make a statement of comfort for your future customers.We are all are waiting and watching

PA · 16 March 2023

★★★★★ 4/5

Trustpilot

Property management GEM

Property management manager Kris and Conceiage desk from GEM are helpful and paid effort continuously to investigate and resolve the drainage blockage problem for my apartment. Appreciate his help in a very professional way.

Cu · 10 August 2026

★★★★★ 5/5

Trustpilot

I was recommended by my cousin in…

I was recommended by my cousin in looking at developments built by Galliard Homes.On that, I searched for properties and arranged a viewing with Sales Manager Keri Whitbread.The property was as I had hope to expect after viewing photos online, and Keri was understanding and attentive in helping with my decision to purchase. From the first meeting of viewing the property to collecting the keys, Keri has been extremely helpful, and communicative in getting paperwork and documents chased and completed. She is professional in making sure I was satisfied with the purchase, and certainly made things very easy for me to manage whilst being abroad. It's easy to tell when someone is good and passionate about their work. Thank you KeriEveryone I have been in communication with in the Galliard Homes Team has been pleasant and efficient in getting things done.Millie was superb after taking over from Keri in completing the deal, and helped with the handover of keys. Thereafter, she stayed in touch and made sure I was settled. Tom has been brilliant on site, and its been very easy working with him in completing minor snags. The people I have encountered through my experience with Galliard Homes, makes it pleasant for me to work with and purchase more in future.

Alex · 10 February 2023

★★★★★ 5/5

Trustpilot

Very happy with my first home

Just purchased my first home from Galliard and am very happy with my first flat. I had lots of questions throughout the process and Martine was great in answering them.The build quality is great. Well insulated, I haven’t needed to turn the heaters on and it’s January!I’d read online that buying a new build can result in poor quality materials and I’m pleased to say this hasn’t been my experience, appliances are top notice, I can’t hear my neighbours or the motorway outside.Would recommend buying through Galliard Homes.

Tom · 13 January 2023

★★★★★ 5/5

Trustpilot

Excellent apartment and Galliard service!

I have recently bought an apartment in London with Galliard Homes and would like to thank the team for their excellent service! Keri was the first person I’ve met who showed my now dream apartment to me on the weekend as I work on weekdays and has always gone the extra mile with every query or request I had. Keri is very professional, friendly, helpful and responsive. Throughout the process I have also met Martine, the completions manager, who has been excellent in providing information and support when finalising the process and moving in. The move in day went very smoothly and I have even received a nice welcome gift - very thoughtful & a lovely gesture! Martine’s guidance is invaluable and allowed me to settle in smoothly. Excellent work, team, and thank you for helping me buy my dream apartment!

Vakare · 19 December 2022

★★★★★ 5/5

Trustpilot

First time buyer - good experience

It's been a very exciting time for me buying my first home, but with it being my first time, I had a lot of questions. All of which were promptly answered and clarified by Joe Neidus, who has been helpful and informative throughout the entire purchasing process.

Tobias · 2 April 2026

★★★★★ 1/5

Trustpilot

Mis-sold by brochure and sales lady

Bought our lovely flat based on the printed sales brochure and the sales lady’s pitch.We were mis-sold. There is no ‘beautiful landscaped garden’ for leaseholders, no work from home hub and no gym. All these things were promised in writing and verbally.The service charge is almost double the figure we were told and we are expected to pay towards things that have nothing to do with us, for example the office worker’s smoking area.We have complained and tried to discuss these issues but Galliard have no interest and just ignore us.

Shirley · 12 September 2024

★★★★★ 5/5

Trustpilot

A Complete Wow Experience!

Baltimore Tower: From the sales specialist (Elise) who helped us navigate buying our property, to the aftercare (Martine) and build team (Doss, Ivan, Dillon) who quickly and fully addressed all of our snagging items and provided great advice, we could not be happier! The entire Galliard experience has been fantastic; we love our new flat and appreciate the care and attention to detail it was built with! I'm updating this review after several months of owning. Long story short - SO HAPPY with our decision!! The aftercare has been fantastic (thanks Lily), the facility is really well run and we absolutely love our flat. The quality of the workmanship and Galliard's support of little things that have popped up has been exceptional. Extremely satisfied all around!

Suzanne · 3 April 2022

★★★★★ 1/5

Trustpilot

GALLIARD Nightmares

GALLIARD Nightmares ! I feel I really need to write about my experiences to highlight the Company's styles of sweet marketing to get you to buy their Properties and their Aftersales Actions .The New Build was badly converted using cheap labour and obsolete products. Two years after the Developer Warranty runs out, my Flat experiences Multiple Issues which had to be rectified causing Financial Lossesl & Mental Distress. Galliard Management need to be more Proactive in their Actions to help me , and show more Respects to the Leaseholders, and their Plights for Unfair Services and Extortionate Service Charges.

Irene · 19 June 2024

★★★★★ 1/5

Trustpilot

Hung up 3 times before a word said

Tried to get in contact and they hung up on me 3 times in a row. Would rather accept a bin from a homeless person than go with a home with Galliard.

Josh · 28 May 2026

★★★★★ 1/5

Trustpilot

I have made the mistake of buying a…

I have made the mistake of buying a property from this developer. It has been a nightmare from start to finish. The property building has numerous faults and problems. In addition, I have been charged excessively for services and this has gone up nearly 200% in 7 years. Furthermore, the company does not respond to emails or complaints and ignores correspondence. I wish I never purchased from this developer.

Katie · 14 April 2026

★★★★★ 5/5

Trustpilot

Phenomenal service

Phenomenal service, incredible team and unbelievably helpful. Fast response and nothing was too much trouble. They all went above and beyond to ensure that I was happy and satisfied. I can’t say enough good things about them. I wish more companies were like this.

EW · 16 February 2026

★★★★★ 1/5

Trustpilot

If I could have left zero stars I would…

If I could have left zero stars I would have. They are crooks, they are scum. They will do anything to avoid helping or spending, at all costs. No communication, total denial that anything has anything to do with them. Useless. Truly evil. They have been peddling the same lies for years and nothing can make them do their jobs. We tried help from everything including the council and government. Avoid at all costs. Edit: They have written a reply here asking me to get in touch but I have emailed them several hundred times and they do absolutely nothing about it.

HM · 8 January 2025

★★★★★ 5/5

Trustpilot

Brilliant Service from Galliard

Brilliant Service from Galliard. I was so grateful that Darcie took the time to check through archives to supply some documents that I had requested. The professional and quick response was very much appreciated.

Denise · 15 April 2026

★★★★★ 1/5

Trustpilot

Galliards are a disgusting deceitful company with zero morals.

My business went bankrupt during covid, and my health took a turn for the worse, and as a result I had no means to take out a mortgage for an off plan flat which I was decieved into paying double the price 3 years prior .

Farnoush · 18 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Keri and Martine…

I would like to thank Keri and Martine at Galliards for their support and endless help with my recent purchase at their Wimbledon development. Nothing was too much effort and without them, the initial thought of the whole process had petrified me. Thank you again Team Galliards!

MG · 22 February 2024

★★★★★ 1/5

Trustpilot

Useless assistant property manager. Avoid them like the plague they are!

I would give Galliard NEGATIVE star ifthat was an option. We have been waiting for Galliard's simple approval to drill a hole close to our door for our fibre broadband. Galliard was supposed to contact our Internet provider about the installation but they dragged their feet and didn't actually do it, so we did it ourselves. After an incessant and complicated back and forth between ourselves, our internet provider, and Galliard to obtain all the information needed to proceed with our broadband installation, Galliard has kept on dragging their feet, and has done f*** all to fix our issue, so as a result we haven't had wifi for over 3 weeks now! All we got from Galliard was negligence, corporate bollocks, lies and false information, empty promises and meaningless apologies. Special mention for the staff person named M.C from property management team 1, whom we were mainly dealing with. She's incompetent, dishonest and apathetic. We really cannot comprehend how she managed to stay busy while not doing anything for us, as if our issue was her lowest priority - below is a brief timeline:Oct 18: we called to submit our inquiryOct 21: M.C replied with an email, the first and last email we have received from her.Oct 24: We managed to talk to her on the phone, she promised to give us a full update by Friday.Oct 28: No update received so we called again. M.C said she had called Internet service provider around 9-10 am on that day for further documents needed. Later we were told by the internet provider that they had never received any document request from GEM. So we were forced to step in and did M.C's work.Oct 29: We received a confirmation that the internet provider had sent the document to GEM. Oct 31: No update from GEM, so we called again. M.C claimed she noticed the email but was too busy to look at it, and promised to call back on the same day. After we highlighted our unsatisfaction with her services, she abruptly hung up on us As expected, she didn't get back to us.Nov 1: No update from GEM, we called again and we're told that M.C was on holiday. another staff took over the issue and finally got back to us within the day.We have been frustrated and exhausted. At this point, we wouldn't be surprised if we still don't have Internet after a month. We have been diplomatic for the longest time in our dealings with this company, but after being neglected for so long, enough is enough. Since there is no way to hold such staff or companies accountable for their shitty service, We hope there will be more solidarity from the residents' side to make our voices heard.

Arthur · 4 November 2024

★★★★★ 1/5

Trustpilot

Galliard homes will end a 25 year…

Galliard homes will end a 25 year Olympic Gymnastics club by Evicting 2,000 children in competitive sport, there are many other sites they can buy and rent out to a corp teneant but we ELGC cannot relocate, cannot buy anywhere else, The Club has the money to buy it, Galliard can stop this and let ELGC buy it. Sport England, British Gymnastics, Newham Council and 2,000 children and families want ELGC 25 year history carry on. It is really simple Galliard & Vfund, please just stop the deal and use on of the many other sites you have to rent / build on to make more millions and leave the community alone, we beg you

Claire · 31 October 2024

★★★★★ 1/5

Trustpilot

Most unhelpful company dealt with

Very poor communication. The catalogue of issues in the building conversion, their overcharging on service charges, profiteering and no concern for tenant issues is staggering. Do not buy - they will be very helpful when you commit to buy. Not at all once you have bought. Steer very clear! They respond to bad reviews by asking you to email them. Absolute joke. Have sent dozens of emails - as have other residents - in the last year. Always stonewall you. Would never recommend. Have controlled my language in this review

Abrar · 2 September 2024

★★★★★ 1/5

Trustpilot

They done a big fraud at trinity square…

They done a big fraud at trinity square Hounslow. Never buy it from them, it’s a scam they ll start of with low services charge and than increase to 234% within few years of you becoming owner. Me among 150 other leaseholders are stuck with the flats which don’t have windows and paying £7500+ service charge every year which is increasing continuously and now we are taking legal action against this dodgy company.

Suraj · 12 December 2024