Galliard Homes Ltd London reviews

★★★★★ 5/5

Trustpilot

Great experience buying my flat

Great experience buying my flat with Galliard Homes. Joe was excellent throughout, very helpful at every stage and always quick to respond to any questions I had. The whole process felt straightforward and stress-free.

Alice · 5 April 2026

★★★★★ 1/5

Trustpilot

Cruel Developer who wants to evict well…

Cruel Developer who wants to evict well prosperous Gymnastics Centre to make a business. East London Gymnastics Centre in Beckton is not only a place where an Elite Squad Gymnast and future Olympians are produced. It’s a venue which provides an affordable sport activities for the Newham residents and many other Borough’s members (kids & adults). It has been funded by the National Lottery (taxpayers money) and it should stay for the community and youth generation people to develop their skills. Absolutely devastating and heartbreaking move Galliard Homes directors!!!

Justina · 3 October 2024

★★★★★ 1/5

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East London Gymnastics Centre

East London Gymnastics Centre is at risk of closing!Galliard Homes is buying our gymnastics club in Beckton, Newham through/with another company called Linea Homes. The original plan was to knock down the gym and build housing/residential properties. However, apparently this is now not the plan and they are going to put some sort of Leisure facility in its place. Even though Linea Homes is still advertising our gym as residential development on their website?!?!Thousands of children/members are going to lose their community hub which provides a multitude of sports and recreational activities. They have promising young gymnasts who are in the British National Squad and they are going to lose their gym.East London Gymnastics Centre is a community asset and they want to put a private health club or fitness centre in its place which will ultimately exclude the younger members of our community. It sounds great that they will replace it with more health and fitness but it will leave many young individuals without a community hub.East London Gymnastics Centre is a charity based club which makes fees affordable for the local community.Many fitness centres have been set up over the years and failed. Ultimately resulting in them closing.After doing some research, I can see that Galliard Homes owns many plots of land in and around the area and have not done anything with them for a long time! I think they are aiming to just land bank our gym until they can get residential approval put through! Such a sad time for our community to lose a community hub that has given so much to the area for the last 26 years!!!Galliard and Linea Homes, please look at the community. If you are buying it, use the land to keep the club, enrich the area and still build your fitness club. Don’t do away with the gymnastics club!

Alun · 1 October 2024

★★★★★ 5/5

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Galliard Homes Review

My journey with Galliard Homes has been a bit of a roller coaster, but it ultimately turned out very well and the team at Galliard, who helped me through the process, were great. Joe Neidus especially was extremely responsive and knowledgeable, and knew how to get things done whenever I needed whether that was before or after I moved in. Aside from a few administrative issues which prevented me from moving in for a few months, the property is of great quality and the area is developing nicely. I appreciate the responsiveness of the team whenever there is an issue. I look forward to seeing how Galliard develops and how the area around the property becomes better for residents.

Saahil · 11 February 2026

★★★★★ 5/5

Trustpilot

A massive thank you to Galliards

A massive thank you to Galliards, Steven O'Connor and the TeamI have looked at the reviews and its very easy to be critical when likes of services charges go up - this is the same for all businesses - whether its a supermarket shop or a domestic billThat said - I unfortunately had a fire in my flat last month that was of no fault of my own - I can not thank Galliards enough - espeically Steven O'Connor - who has gone above and beyond to help support - start the restoration process of the flat and now sort new accomodation for me for the 3 months it will take to resolve - yes it is covered via insurance - but they have moved quickly, taken leadership and been in great communication throughoutA fire - is something you can never want - its happened and I move forward - while I was so so down (and I dont get down or demoralised) - I was - but the lead that Galliards have taken, thank you - it will take time to restore but know come a few months, all will be back to how it was - thank you guys, really grateful

Kieran · 25 June 2024

★★★★★ 1/5

Trustpilot

shoddy work all round

The guidelines tell us to be constructive so here is some advice: 1. don‘t call it condensation when your walls leak when it rains 2. don‘t have your builders hide site rubbish inside walls or behind the plastic front of a bath tub 3. if the door handle has four holes for screws have four not 1-2 installed (similar shoddyness across whole apartment) 4. dont increase service charges by over 100% with no notice. The list goes on. There is nothing good about this company. Avoid them

Hery · 20 June 2024

★★★★★ 1/5

Trustpilot

Unreasonable demands. No communication.

I have been happy with the flat until recently when the management team sent out bills that cannot be justified. When questioned, there was no response. Many months in, they still haven't explained their unreasonable demands and keep sending out bills. Disappointing is too polite a word to describe the situation. I was initially quite surprised many people actually rated Galliard 5 stars. When reading those reviews, I realise they are mostly related to property purchases. How would one describe a company who puts tremendously amount of energy into sales but shows no respect to their customers after they have parted with their money?

Zhizhi · 14 June 2024

★★★★★ 1/5

Trustpilot

I live in one of their buildings in…

I live in one of their buildings in GreenwichWe are clearly being over charged by Galliards and when you ask for invoices … they don’t find them or refuse to provide them.Some of the concierges are rude as hell.When raising issues with the river walls we are not heard and seen. Soon they will ask us to pay for repairs but when a business has its boats hitting the wall constantly and not ask for repairs… who is to blame ???And now they want to introduce a business renting van in the middle of a place where people are living .And it’s without talking about the very poor manager we had the last 3 years … just useless and not respected by his own colleagues . The new one will have a lot of work to gain the trust of people back !!!I won’t speak about the leaks ( had one from 2016 to 2023every winter) The cladding because I could start a book…So just avoid… biggest mistake of my life was to buy a flat from GalliardsUpdate after your answer :You ask me today send an email to GEM, they just don’t answer !!!! Gem is not on trustpilot and can’t get an agreement with ombudsman as they are not registered!!! So I stick to my review ( just need to add for new buyers be careful of the poor materials used and crappy appliances)By the way , greenwich council refused the application of enterprise after the mobilization of a lot of neighbors who would have been affected by GEM lack of judgment and common sense

Emma · 11 May 2024

★★★★★ 1/5

Trustpilot

An irresponsible planning application by Galliards.

In July 2021 I bought a penthouse in the ‘luxury’ development in New Capital Quay. Recently leaseholders were told the adjoining river wall needs major repair ( ultimately paid by leaseholders) my solicitor found nothing in searches re the letter sent to Galliards by the environment agency in January 2020. My seller apparently did not know either. Recently Galliards applied for planning for Enterprise car rentals to use the gated area ( closed at night) with rental vans parked by apartments and close to play area. “I cannot imagine who would have ever thought this was a safe and good idea said one of the voting councillors and risking accessibility issues for children; wheelchair users and ambulances and fire trucks. Passionate leaseholders - spoke at the meeting, the Council planning committee rejected this awful idea ( freeholder Galliards were irresponsible to even consider this - and with no consultation or consideration of or with residents!

Graham · 10 May 2024

★★★★★ 5/5

Trustpilot

I cannot give Sherry and her team…

I cannot give Sherry and her team enough stars!Buying a home is deeply stressful,they "get" that. Sherry and her team focus deeply on their customers. I lost count of the number of times they gave time, creativity and support for the Wimbledon development, the completion experience was fantastic, everything showed and explained, on site concierge and estate management team introduced, well beyond what they needed to do.I wholehearted recommend Sherry and her team of Galliad Homes and their Wimdledon development.

Tao · 9 May 2024

★★★★★ 4/5

Trustpilot

I recently bought my first home with…

I recently bought my first home with Galliard Homes and I honestly couldn’t be happier. As a first-time buyer, I went in the process expecting it to feel overwhelming, but the whole journey was much smoother than I’d imagined. The team were on the ball, especially when I had (a lot of!) questions. They made sure I never felt rushed and everything was explained clearly so I always knew what was happening & when.

Scott · 11 February 2026

★★★★★ 5/5

Trustpilot

Five-stars for Galliard Homes Sales

Five-stars for Galliard Homes Sales, Customer Service and After Sales teams would be a gross underating of their professionality, dedication, intergrity and kindness towards their customers. They are genuinely dedicated to make customers happy understanding that a happy and satisfied customer is a driver for a healthy business growth and stronger brand reputation.At every stage of the purchase, snagging and the after sales care, Galliard Homes teams would literally bent over backwards to make the whole process as swift, seemless and stress-free for us as possbile. There is no issue that they would categorise as trivial. Even the tiniest issues would receive their full attention, and yield an immediate and conclusive response. What makes the team so special is that you get all the above accompanied by sincerely happy smiles by everyone in the team at every time you approach them. No words would be enough to thank deservedly all the great help by Elise, Martine, Samina, Oskar, Jen and many other wonderful and hard-working professionals at Galliard Homes. Thank you.Aydan

Aydan · 24 September 2023

★★★★★ 5/5

Trustpilot

TCRW Soho Apartment…

Slow start to complete internal requests for completion. Martine came on board and wow the service, organisation from the team and her was phenomenal and everything went well and was completed on time. Upmost appreciation to Martine and Elise for all the hard work you’ve put in.Fantastic service on the snagging and any other issues we incurred. The Galliards build itself has been built to the highest of standards. On top of everything else the concierge team in the building are very attentive and appreciated greatly. Again thank you Martine and the team for doing an amazing job.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

I deeply regret buying a flat from this…

I deeply regret buying a flat from this developer. The property I received is nothing like what was originally presented, what was promised in the plans simply wasn’t delivered. One of the most basic expectations, functional opening windows, was completely ignored. The flat was finished to a very poor standard, and it honestly feels rushed and subpar.

Roberto · 14 April 2026

★★★★★ 1/5

Trustpilot

Exorbitant service charges and zero transparency

Galliard Homes have put service charges up in the (studio) flat that I own so that they are on a par with 1 or 2 bedroom flats charges across my borough. They have quadrupled since I bought the flat and now the exorbitant fees mean that its virtually impossible to sell as no other building has charges as high as this. There is zero accountability or transparency as to why a 370 Square Foot studio has over £4K of service charges. They are nothing short of criminal.

Duncan · 4 March 2025

★★★★★ 1/5

Trustpilot

Do not buy from Galliard

My experience with Galliard Homes has been extremely disappointing and stressful. There are serious concerns around unethical business practices, particularly in how developments are marketed compared to what is ultimately delivered. There are signs of improper or substandard conversions in my development resulting in excessive and unreasonable service charges, causing extreme stress and anxiety.

AS18 · 14 April 2026

★★★★★ 1/5

Trustpilot

This building company are crooks and…

This building company are crooks and their property management company are inadequate and incompetent. Building is full of issues and they charge huge service costs which increase year on year, for an astonishingly poor service to manage a building which they are paid to do. I would never buy or rent from this company, awful.

Maya · 3 November 2025

★★★★★ 5/5

Trustpilot

Trident House

I had a meeting with krzysztof kowalczykowski from galliards homes management today. He is is a wonderful and outstanding manger. When ever I question about the property, his response was immediately and always with positive attitude. He truly cares about the residents. Great Assets to the company.

Tariq · 20 May 2026

★★★★★ 1/5

Trustpilot

Response to Galliard

Following Galliard’s response and to make it clear, while at the last FFT Hearing the case was adjourned, the FTT Judge would not have adjourned the case and booked out a further 3 days of Tribunal time if the case had no merit. The Judge read through the paperwork submitted even commenting that we had some valid points and on that basis has booked out a further 3 days of Tribunal time. Additionally, there are now 57 claimants who have submitted a claim to FTT against Galliard so it is multiple leaseholders who are fed up with the extortionate service charges racket which have increased by 240% over the last 8 years. If there was no wrong doing 57 people would not have submitted claims and the Judge having assessed our claim would not have adjourned the case booking out a further 3 days of invaluable Tribunal time.

Maureen · 7 May 2026

★★★★★ 2/5

Trustpilot

Justice Delayed is Justice Denied

Justice Delayed is Justice Denied - Dear Galliard Team i see your comments about Cladding and your confirmation that you intend to stay on the side of leaseholder. I would just like to say - we are not just "leaseholders" - we are your "customers". we are the customers who did our life's biggest transaction (house purchase) with Galliards. We are the customers on whom you built you business. But now we feel that you are not standing by us. We feel stressed, we feel as in this house purchase we will loose a significant part of our saving and hard work. A company like yours which is not publicly listed should be quicker and more efficient to respond quicker. you should be nimble and you should have compassion towards your customers. So you genuinely think that it is fair that you are delayed in the process while the large builders with multiple stakeholders have already signed to the remediation contract? I request you to expedite this process. I have 2 simple demands : (a) Please sign the contract and (b) please issue a letter confirming your position about our building which we can show to the mortgage lender as right now we all are mortgage prisoners with the current lender. The other builders have already issued / started to issue such a letter,And finally for any new customer - believe me, they will definitely watch you and judge you on "how you are treating your old customers". if you can't treat your old customer fairly- you may end up in discounting your newly built stock to make it up for below standard customer service. or the other option would be to really stand up for us and make a statement of comfort for your future customers.We are all are waiting and watching

PA · 16 March 2023

★★★★★ 5/5

Trustpilot

I was recommended by my cousin in…

I was recommended by my cousin in looking at developments built by Galliard Homes.On that, I searched for properties and arranged a viewing with Sales Manager Keri Whitbread.The property was as I had hope to expect after viewing photos online, and Keri was understanding and attentive in helping with my decision to purchase. From the first meeting of viewing the property to collecting the keys, Keri has been extremely helpful, and communicative in getting paperwork and documents chased and completed. She is professional in making sure I was satisfied with the purchase, and certainly made things very easy for me to manage whilst being abroad. It's easy to tell when someone is good and passionate about their work. Thank you KeriEveryone I have been in communication with in the Galliard Homes Team has been pleasant and efficient in getting things done.Millie was superb after taking over from Keri in completing the deal, and helped with the handover of keys. Thereafter, she stayed in touch and made sure I was settled. Tom has been brilliant on site, and its been very easy working with him in completing minor snags. The people I have encountered through my experience with Galliard Homes, makes it pleasant for me to work with and purchase more in future.

Alex · 10 February 2023

★★★★★ 5/5

Trustpilot

Very happy with my first home

Just purchased my first home from Galliard and am very happy with my first flat. I had lots of questions throughout the process and Martine was great in answering them.The build quality is great. Well insulated, I haven’t needed to turn the heaters on and it’s January!I’d read online that buying a new build can result in poor quality materials and I’m pleased to say this hasn’t been my experience, appliances are top notice, I can’t hear my neighbours or the motorway outside.Would recommend buying through Galliard Homes.

Tom · 13 January 2023

★★★★★ 5/5

Trustpilot

Excellent apartment and Galliard service!

I have recently bought an apartment in London with Galliard Homes and would like to thank the team for their excellent service! Keri was the first person I’ve met who showed my now dream apartment to me on the weekend as I work on weekdays and has always gone the extra mile with every query or request I had. Keri is very professional, friendly, helpful and responsive. Throughout the process I have also met Martine, the completions manager, who has been excellent in providing information and support when finalising the process and moving in. The move in day went very smoothly and I have even received a nice welcome gift - very thoughtful & a lovely gesture! Martine’s guidance is invaluable and allowed me to settle in smoothly. Excellent work, team, and thank you for helping me buy my dream apartment!

Vakare · 19 December 2022

★★★★★ 5/5

Trustpilot

First time buyer - good experience

It's been a very exciting time for me buying my first home, but with it being my first time, I had a lot of questions. All of which were promptly answered and clarified by Joe Neidus, who has been helpful and informative throughout the entire purchasing process.

Tobias · 2 April 2026