Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGood Builders
Have been quite pleased with the service and overall feel of the property (Papermill House). It's not finished to the highest standards, but it isn't bad either. Post sale management has been good so far, and they've been actively managing the property in good condition. Just one suggestion, please take the for sale boards off the parking area of the property. They've been lying there in debilitating condition for over a month now!
Kavyansh · 2 December 2021
Agent replied · 14 June 2024
Dear Kavyansh, Thank you for your review. I have sent your comments regarding the 'For Sale' boards to the appropriate team who will rectify this. Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotA BIG WARNING DON’T BUY from Galliard…
A BIG WARNING DON’T BUY from Galliard .I wish I can take you off the market . I still don’t understand with your standards and planning how councils are giving you permission to be in the market even,So many people hard earned money have put into buying your apartment trusting the location your plan .. but we never thought you will sell us a doll house for the price of a real one .
Rajani · 19 June 2024
★★★★★ 1/5
TrustpilotIncompetence or malice?
Leaseholder for two years. The service charge keeps sky rocketing while their justification includes charges for things outside of our responsibility. They want to charge us for maintenance of a footbridge, somehow forgetting the local council wholly adopted this over nine years ago.They want to charge us for maintenance of the local supermarket's lift.They do not hold their contractors to any kind of standards.They are antagonistic, they are unprofessional, they lie.
BH · 11 July 2024
★★★★★ 1/5
TrustpilotNot to be trusted
Galliard doesn’t care at all about its residents or leaseholders. The enterprise can rental proposal at new capital quay is a clear cut example of how Galliard will go to all lengths to make money at the expense of leaseholders and residents.
Sana · 4 May 2024
Agent replied · 14 June 2024
Dear Sana, Thank you for your feedback, we are sorry to receive your negative review.The spaces you refer to have always been designated for use by commercial tenants as the scheme is a mixed-use residential and commercial development. Following yesterday’s planning committee meeting, we have discussed this matter with Enterprise and noting residents’ objections, they will not be taking this application to appeal. We have therefore ended our agreement with Enterprise. Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotAbsolute day light robbery
Absolute day light robbery. Charges us over £5K each year for service charge. Increases of 10% each time and the building is so poorly managed. It is a trap because they own the company managing the building. DO NOT BUY from this company unless you want a life time of misery. We bought a flat in their Surrey Quays development 3 years ago and the flat is already falling apart
Louis · 19 November 2021
Agent replied · 14 June 2024
Dear Louis,Thank you for leaving a review. We recognise any increase to service charge costs is unwelcome news. Global manufacturing shortages, market volatility with energy supplies and the ongoing disruption caused by the pandemic are all placing upward pressure on costs. While these things are out of our direct control we would like to assure owners that we continue to work to make savings in as many other areas as possible.Thank you,The Galliard Team
★★★★★ 1/5
TrustpilotWarning to Others
This company doesn't deserve even one star. My experience with Galliard Homes was nothing short of a nightmare. Their fraudulent practices, lack of professionalism, and disregard for their clients' well-being have left me financially and emotionally scarred. I strongly urge anyone considering engaging with this developer to think twice and conduct thorough due diligence. There are many reputable and trustworthy property developers out there, Galliard Homes is not one of them.
Kam · 19 June 2024
★★★★★ 1/5
TrustpilotAvoid GEM Galliard Homes
Avoid GEM Galliard Homes: A Costly NightmareGEM Galliard Homes hits residents with sky-high service charges that increase yearly without clear justification, while providing subpar maintenance and service. Their customer support is appalling, emails are ignored, calls are mishandled, and complaints are dismissed with contempt. The lack of transparency and accountability suggests a deliberate exploitation of residents. Save yourself the frustration and financial strain by choosing a more reliable and customer-friendly developer.
ND · 18 June 2024
★★★★★ 1/5
TrustpilotTerrible service the houses are falling…
Terrible service the houses are falling apart very expensive service charges a complete rip-off. Do not buy any Galliard Homes stay away from them.I would give zero stars if there was an option, but one is the lowest
Dino · 17 June 2024
Agent replied · 24 August 2024
Hi Dino,Thank you for your review and feedback. As this appears to relate to management of the development, please direct your queries to admin@gemlimited.co.uk where a member of Galliard Estate Management Ltd will be able to respond to your concerns directly.Kind regardsThe Galliard Homes Team
★★★★★ 1/5
TrustpilotDo not ever buy apartments from these…
Do not ever buy apartments from these crooks! Especially a building like Trinity Square in Hounslow, inward facing apartments with no opening windows! Surveyors have classed these as 0 value! Do your homework with office conversions as councils pass anything when it comes to housebuilders! Directors are not listening to making changes as long as there pockets are filled with fat cash!
B · 4 September 2022
Agent replied · 14 June 2024
Thank you for your review. We sympathise with your situation but of course refute your claims. These apartments were priced to reflect their aspect and represented better value at the time. This is why people chose to purchase them. As developers and investors we all are aware that the mortgage market is challenging, as lenders have changed their criteria.Yours sincerely,The Galliard team
★★★★★ 5/5
TrustpilotKeri and Martine
Keri and Martine made this whole process quick and smooth. Overall very pleased!
Ramona · 10 September 2022
Agent replied · 14 June 2024
Hi Ramona,Thank you for taking the time to share your 5 star experience with Galliard Homes. We are delighted to hear that the team were able to assist you in securing your property efficiently. We have passed your feedback onto the team.Many thanks,The Galliard Team
★★★★★ 5/5
TrustpilotVery pleased with our new home with…
Very pleased with our new home with Galliard Homes, despite the delay Martine the completion manager has been extremely helpful and patient along the way and helped us move in smoothly and settle in much easier! Our tenancy expires at the end of the month and Martine helped to coordinate a move in date that saved us from being "homeless", massive thanks!
Lei · 15 June 2022
Agent replied · 14 June 2024
Thank you for taking the time to share this review.We are delighted that you had a positive experience with Galliard Homes and very much appreciate your feedback. We have passed your review onto the team! Many thanks,The Galliard Team.
★★★★★ 1/5
TrustpilotZero stars is all that can be given to…
Zero stars is all that can be given to Galliard homes they should be renamed to Fraud homes. Disgusting company full of liars and unqualified individuals who are a bunch of thieves. The management company has one GCSE between them not a clue what they are doing with extortionate service charges. Please I urge you all to stay away and never associate yourself with this shambolic company.
Amit · 18 June 2024
★★★★★ 1/5
TrustpilotGreedy greedy greedy
They are a greedy company and their main focus is on profit not the community as they mention on their website. Their objective is to build market-leading new homes in locations ready for regeneration however they target fully functional business and charities - most of the time evicting them with no mercy. STAY AWAY FROM THEM
Roberta · 19 November 2024
★★★★★ 1/5
TrustpilotPoor management and communication
Poor management and poor communication. Multiple issues with heating system , cost of repairs pushed to all lease holders without consultation. Other costs outside regular maintenance put to leaseholders without proper consultation process .
RC · 5 June 2024
Agent replied · 14 June 2024
Dear RC Riverdale Thank you for your review and feedback. As this appears to relate to management of the development, please direct your queries to the following:Galliard Estate Management Ltd at admin@gemlimited.co.uk where a member of that department will be able to respond to your concerns directly.Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotAfter researching and asking residents…
After researching and asking residents about what it’s like being involved in a commitment with Galliard Homes, it’s safe to say I have dodged a bullet… extortion comes to mind. So does the word trap. Be very careful before getting involved, I have family friends who are suffering mental duress because of the problems caused by Galliard Home and they cannot do anything about it…
S.S · 21 June 2024
★★★★★ 4/5
TrustpilotService of Concierge
Overall , the quality of the property and the furniture package provided are satisfied. However, the button of the microwave was found loosen. My son had tried to seek the assistance from concierge, she gave him one of phone number of the supplier. It is hard to comunicate with them as the phone no. was not for calling maintenance.
CHEUNG · 14 July 2022
Agent replied · 14 June 2024
Hi Cheung Kai Chuen, Thank you very much for sharing your feedback, we really appreciate your review. We are sorry to hear you did not receive the correct contact details, if you have any further queries please contact the Galliard Homes Aftercare Team 020 8418 1045 aftercare@galliardhomes.comMany thanks,The Galliard Team
★★★★★ 5/5
TrustpilotOrchard Wharf
Had a great and seamless experience purchasing property from Galliard Homes - Orchard Wharf. The entire team is fantastic from sales (Zitian) to final handover (Martine!)They are very responsive and professional.This was our first house buying experience, and the team ensured it was seamless. Now look forward to moving-in and enjoying the new place!
Chirag · 4 January 2023
Agent replied · 14 June 2024
Good morning, thank you for taking the time to leave your feedback, we are thrilled that you are happy with your new property and the service provided by our team. We wish you al the best in your new home. Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotGalliard Homes has very poor management…
Galliard Homes has very poor management and they are looting service charges from lease holder in a very unfair manner.
Purvesh · 20 December 2024
Agent replied · 1 June 2026
Hi Purvesh
Thank you for your review and feedback. As this appears to relate to management of the development, please direct your queries to admin@gemlimited.co.uk where a member of Galliard Estate Management Ltd will be able to respond to your concerns directly.
Kind regards,
The Galliard Team
★★★★★ 1/5
TrustpilotGalliards are an immoral
Galliards are an immoral, sham developers that despite of the government’s requirement to fix the cladding issues are refusing to rectify the problems on the existing buildings and putting millions of residents lives at risk, such company should be forced to fix and pay penalties to residents and the directors imprisoned
MANISH · 15 March 2023
Agent replied · 14 June 2024
ManishWe thank you for your comments which are noted. Galliard Homes are committed to upholding the principle that leaseholders should not have to pay for remediation of life critical building fire safety defects. We are working through the procedural matters with the Department for Levelling Up, Housing and Communities (DLUHC) with the intention of signing this contract. We have already been remediating our buildings in line with government guidance for some time. We remain in constant dialogue with DLUHC during this period.The Galliard Homes Team
★★★★★ 5/5
TrustpilotGalliard have been profession and…
Galliard have been profession and helpful throughout my whole buying journey from viewing to completion and been very supportive and flexible when challenges came up. Zitian in sales and Martine in completion have had exemplary customer service, and made the experience smoother and enjoyable. Plus their Aftercare team is being very responsive.
Charlene · 7 February 2023
Agent replied · 14 June 2024
Thank you for taking the time to share your homebuying experience. We are delighted that you are happy with the service our team have provided and wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotSTAY AWAY!
STAY AWAY!Bought a flat with then two years ago - our management company is *tadaaaaa* a sister company of Galliard who charges us 6k service charge annually, which is almost double than what similar buildings in the area are paying. Can never get a straight answer from them etc. Honestly, stay far, far away.
Maxi · 22 September 2022
Agent replied · 14 June 2024
Hi Maxi, Thanks for reaching out. We are sorry to hear of your negative feedback, however after speaking to the senior property manager following your review, we can confirm that the service charge you stated above for your development is not correct. It is understood that we have been in touch with the lease holders of this development and have explained that due to the actual expenditure, we are unable to reduce this cost any further. The service charge was explained to all leaseholders, however it was stated that if you would like invoices for the current financial year, you will need to wait until the accounts for the year are produced.Kind regards, The Galliard Team.
★★★★★ 1/5
TrustpilotGalliard Homes is just a scam selling…
Galliard Homes is just a scam selling properties at very high prices above market value. They ll then install Life Residential their affiliate to scrape the value from the rent and even their management companies to drain landlords . I regret ever doing business with them. Even buying 2 properties from them. Longfellow from Nigeria
Mr · 13 September 2024
★★★★★ 5/5
TrustpilotGreat experience from day 0
Great experience from beginning to completion. Very helpful team - special shout-out to Martine, Elise and Kirsty for all the help to us. As a first time buyer definitely a reputable and experienced support team is essential to ensure things goes smoothly. Very attentive and responsive team for all different enquiries and agenda.
Jian · 24 August 2022
Agent replied · 14 June 2024
Hi Jian,Thanks for taking the time to share your review.We are delighted to hear of your 5 star Galliard Homes experience. We have passed your feedback onto the team.Thanks again,The Galliard Team
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Leon · 24 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
