5/5
GoogleMark was very helpful in the viewing process and had timely follow-up on the case. It was a pleasure to have met Mark!
Trusted Agent profile · London
Franklyn James London reviews
★★★★★
253 reviews across 3 platforms
60 Westferry Road, London, E14 8JE
Franklyn James's office in London, at 60 Westferry Road, is rated 4.4 out of 5 across 253 reviews on three platforms, including 168 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJamie Hutton is very helpful and professional. He recently helped to sell my property. Would definitely recommend him to family and friends.
5/5
GoogleOverall, we've had a very positive renting experience with Franklyn James. George, who has been our main point of contact in the process, has been particularly helpful and happy to assist us with the negotiation process. He went back to the landlord with numerous requests on our side in order to come to an agreement that suited both sides! Would confidently recommend renting with this agency.
5/5
GoogleWe found Franklyn James incredibly honest, professional and friendly people to work with- certainly the opposite of the greedy and opportunistic estate agent that is so often proved true. Go here if you want a pleasant experience AND you want everything done well and efficiently.
5/5
GoogleQuick and efficient. Always ready to answer any queries. In particular Jamie was the star of a very good team.
5/5
GoogleJamie Hutton and Mark Kimber were really helpful in buying our new home. I'd highly recommend working with them .
5/5
GoogleMark helped me in the renting process from start to the end in an extremely professional way; their approach is proactive and you can feel from the beginning how professional they are and how much they care about their clients. Constant communication, associated with an excellent suggestions throughout the process, make Mark (and obviously Franklyn James) the best choice if you want to rent or sell your property!
1/5
TrustpilotPay rent and keep quiet
Frankly James were welcoming at the beginning of our tenancy but this is where their professionalism ends. Once they get you to sign a tenancy agreement, it’s better if you don’t ask any questions but keep paying (high) rent. They will hold your deposit which means that they have leverage and will use it to squeeze every penny. Please avoid this letting agent at all cost!
5/5
GoogleJuan Bailey was really helpful and very honest we will recommend him as adviser if you looking for axcoaccommoda
5/5
TrustpilotThe agency is very professional
The agency is very professional. The people I got the chance to talk with were all very friendly and helpful. They are also quite responsive to emails and have someone answering the phone even outside standard working hours.
5/5
GoogleIt’s a very pleasant experience to work with Mark Kimber who helped massively in the process of finding our dream rental place. The process was really smooth and he always makes himself available for any questions we have. Big thanks to him!
5/5
TrustpilotLoved the services
I have had doubts about renting since it was first time trying out new letting agency Franklyn James.But that turned out to be the best experience , the best thing turned out to be transparency from the agency and their agents are at their best behaviour ,No hidden clause or anything in the agreement.All the best you guys.
5/5
TrustpilotI would definitely recommend Franklyn…
I would definitely recommend Franklyn James to others. The whole team came across as a very professional outfit compared to many other estate agents I have been involved with. George, the sales manager at Franklyn James, was particularly proactive in getting my sale through and facilitating discussions between the solicitors. A big thankyou to everyone involved.
1/5
GoogleCan't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed
5/5
GoogleGreat experience with Rachel Olawale!! The viewing was great with Rachel answering any questions I had. Moreover, the process once my offer had been accepted was extremely smooth and simple. I’m really appreciative to Rachel for the positive experience!
5/5
GoogleWe are satisfied with the service that Mark Kimber provided at Franklyn James. He arranged a viewing and showed the property within one hour after we asked for a viewing. He also helped us throughout the process. Further, office staff at the Franklyn James helped us to finalise the rent agreement within two weeks.PositiveResponsiveness, Professionalism
5/5
GoogleSix star service provided by George Ward and team. Highly recommend.
5/5
GoogleLess than a week after viewing a beautiful property, we are all set to sign contracts and move in, thanks to the help of Mark. He's been perpetually chipper and always available for a chat about whatever you need. I'm extremely grateful for his patience, hard work, and efficiency over this last week.PositiveResponsiveness, Professionalism
5/5
GoogleWe saw a flat with Umar and he is super professional, responsive and friendly! We felt comfortable asking questions and he got us all the answers we needed!
5/5
GoogleFantastic service from Vanessa and Inga working tirelessly to get our flat sale over the line. Always available at the end of the phone and quick to respond to emails - whole heartedly recommended!
5/5
TrustpilotThank you so much for providing the flat at Antilles Bay
Thank you so much for providing the best service. Colleagues here are really nice to talk with, patiently and professionally. And also, fast response all the time is indeed beneficial.
1/5
TrustpilotWill bill you for adverse weather
Rented us a rat infested unsafe property (sparks coming from the washing machine) and refused to return their deposit until we instructed lawyers. Also charged us for returfing the lawn because it snowed
5/5
GoogleMark K reached out to me on a Monday morning following an enquiry I had made on the weekend. He organised a viewing on the same Monday and by day end I had an accepted offer! Thank you for an efficient and seamless process and great service!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service provided with a minimal time frame by Mark Kimber and we were able to move to our apartment within 2 weeks. Really happy with the service provided and we were able to view the property on the same day that we requested a viewing appointment.PositiveResponsiveness, Professionalism
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