5/5
GoogleGeorge is an absolute legend. He insisted I went to see a property I was opposed to viewing, that he knew would be perfect for me, and he was absolutely right. Bless his soul for finding me my next home.
Trusted Agent profile · London
Franklyn James London reviews
★★★★★
253 reviews across 3 platforms
60 Westferry Road, London, E14 8JE
Franklyn James's office in London, at 60 Westferry Road, is rated 4.4 out of 5 across 253 reviews on three platforms, including 168 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWe are currently in the process of selling our flat via Franklyn James. Grace Pascall has been extremely helpful I pushing things along and making sure we are fully informed of everything. I very much recommend Grace and Franklyn James!
5/5
GoogleMark has been an excellent agent especially with regards to transitioning from sales to rental. His communication has been prompt, very reachable and always follow through to a good end. I would highly recommend and will continue with his services.
5/5
GoogleGeorge Ward was our agent for the new home we rent! He is the most helpfull person I ever meet,informing us on every step we have to do and he worked really hard to get us this new home. Thank you George!
5/5
GoogleJuan Bailey went an extra mile to secure my dream flat. He was very responsive either on email or on the phone and has always answered my numerous questions in a timely manner. I would reccomend his services as an estate agent.
5/5
GoogleMark was an extremely helpful in the buying of our first property. Friendly, informative, always available and quickly responsive to help us through the process every step of the way. I would thoroughly recommend his services as an estate agent. Thanks Mark!
5/5
TrustpilotAntonia was truly professional
Antonia has truly exemplified professionalism, support, and attentiveness throughout our experience with her as our letting agent. Her proactive approach in keeping us updated on new apartment listings was exceptional. Not only did she swiftly seize new opportunities, but she also exhibited a remarkable attention to detail and accessibility. We couldn't be happier with her exceptional level of service and involvement.
5/5
GoogleMark was very helpful in finding me an apartment quickly and arranging all the furniture. Thank you alot.
5/5
Googlevery positive experience renting from the company...special mention to Danny King...he has been honest helpful and responsive throughout....
5/5
GoogleInga and her team really do provide a very professional and comprehensive service for both sales and rentals!
5/5
GoogleHandy Mounana showed us properties around Limehouse. He was extremely helpful and showed us different properties nearby based on our feedback, that would be of interest too. Highly recommend.
5/5
TrustpilotFranklyn James is a very professional…
Franklyn James is a very professional agency. Properties, are let out very quickly, and best prices achieved at all times.Special thanks to Gary; a very professional managing agent; who does not let anyone down
5/5
TrustpilotThanks, Adnan!
I bought my property though Franklyn James around 7 years ago and have recently sold through them again. Adnan join the company when I was already listed and really pushed his team to bring viewings in what has been a difficult market. Adnan provided me with regular updates after each viewing and on what activity they had seen that week. Once I found a buyer, he also followed up regularly and diligently on the sale, helping to manage several big issues along the way and always responding quickly - the chain nearly collapsed several times and Adnan worked hard (often after hours) to chase other parties in the chain. Adnan and the sale team’s proactivity, knowledge and professionalism have been invaluable in getting my sale through.
5/5
TrustpilotExcellent Service
Our experience as renters from a property managed by Franklyn James has always been smooth and without hitch as we are nearing the 4 month mark of settling into our home. Denisa Petraskova the property manager is always prompt and effective in her communications and is deft in her understanding and resolutions of the problems that may crop up in the process of settling in. We really cannot thank her enough for ensuring that the property does not fall below the standard that was promised to us when renting from the agency. 10/10
5/5
TrustpilotVery helpful and responsive staff
Very helpful and responsive staff, special thanks to Mark, Charlene and Georgia!
5/5
GoogleI worked with Mark recently and he was very helpful. He was always available to allocate time for vewing even in the evenings. He also responded to my emails / calls very quickly and answered all questions in the detail
5/5
TrustpilotHighly Professional and Reliable
I purchased a property with Franklyn James last month, and only have good things to say about them. As a first time buyer, I definitely appreciated Adnan's advice through the whole process, from viewing to completion, and his help in making sure each person involved in the conveyancing process was responding in a timely manner. Thanks to his proactive approach, we managed to complete just before the stamp duty deadline, which I originally did not expect, but was a very nice achievement. I definitely highly recommend Franklyn James for property transactions on the Isle of Dogs.Again, thanks a lot to Adnan for his patience and professionalism.
2/5
TrustpilotBelow average but not terrible
I had only a couple of fairly small issues with the flat I'm renting and they got fixed but every time it took weeks and some active chasing to get things sorted. There's also a strong effort made to go for the lowest cost option even when savings are negligible, like repeatedly telling me to park my car outside because they lost the remote for the gate of the secure parking, or replacing my very old mattress with the cheapest available option after repeated complaints, or deciding to not change a smoke detector even after a guy they sent to check it said that it is not fit for purpose
5/5
TrustpilotFranklyn James are the best!
Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, I'd also like to mention Tanzila Arefin who has been excellent in carrying out the day to day management of my properties. Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. 5*
5/5
TrustpilotFranklyn James has provided an…
Franklyn James has provided an excellent service for me and my partner whilst looking for a new property to rent. James was super helpful and responsive every step of the way through securing our lovely new home! And even went into the office on a Saturday to do some paperwork for us. He's been attentive and helpful and has reassured us every step of the way - I would highly recommend contacting James if you're searching for a new place!
5/5
GoogleWe really appreciated George Ward who help us find a dream place. He is a hard working and professional person. Even in his non-business hour, he still help us on the case and always reply the question in time. Meanwhile, after he knew our requirement, he introduced a lots of good and suitable property to us, without any time waste. The most important reason to chose a property agency is find a trusted and professional guy in the company. That's the reason I choice Frankly James at last.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSevise from Daniel and Marlon at Franklin and James was A*. Daniel operational director always made time to answer my calls and advise. Would reccomend. Thank you both.
5/5
GoogleGood people at FJ, Mark and Jamie were very prompt at responding at all my queries. Mark showed great composure when I showed up to an appointment 20min late on a Friday afternoon! Sorry again Mark, and thanks
5/5
GoogleWorked with Danny, had a very smooth moving experience :) Danny is very helpful and attentive to details, you are in good hands with him!
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