Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLooking for a home in London
Looking for a place in London, moving from Brighton during the pandemic is quite an unusual experience, though Lorenzo in the Barbican and City office has been very helpful and friendly, and kept us informed of best options (we have a dog to suit, also). He has known or found out all necessary info about freeholders / lease lengths etc quickly. We still haven’t made a decision and continue to look, though he has been supportive through the process and been conscious of our specific requirements.
Helen · 13 November 2020
★★★★★ 5/5
TrustpilotDedication and customer focus
Charlotte and Tina have both gone beyond to secure my lease. A very dedicated, professional and committed team who are really looking at their client’s needs.
Daniel · 27 August 2023
Agent replied · 13 June 2024
Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleTop-notch service. Reagan provided seamless assistance and expert market knowledge. Very friendly and helpful service.
Gary · 25 April 2024
Agent replied · 23 August 2024
Dear Gary, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Barbican and City office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotA very happy experience
Tina and Lorenzo inspired confidence and delivered. In a less than buoyant market, they quickly sold our flat and found us another flat to buy. They know the Barbican market and its inhabitants very well. After offers were accepted, they were very proactive in steering the transactions through to completion. They were in almost daily contact with all parties, identifying potential hold-ups very early and resolving them before they could delay proceedings. Altogether a very happy experience.
Peter · 24 May 2021
★★★★★ 5/5
TrustpilotLocal experts - recommended!
Great level of service from Tina and team at Frank Harris. Good advice and very helpful both to us and to potential buyers. Definitely recommended.
Chris · 22 December 2021
★★★★★ 5/5
GoogleShuheda gave us an excellent property viewing. She was professional and very helpful throughout.
Kohei · 23 July 2025
★★★★★ 5/5
GoogleVery good local agent who know the area very well.
Petronius · 2 September 2025
★★★★★ 5/5
GoogleCharlotte from the Lettings Team was amazing, super helpful. Didn't rent this time but will definitely come back to the team there.
Cian · 28 October 2023
Agent replied · 23 August 2024
Dear Cian, Thank you for taking the time to leave a wonderful 5 star Google review. Charlotte will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotLorenzo has been incredibly responsive…
Lorenzo has been incredibly responsive and has helped to maintain a good working relationship between the parties by dealing swiftly with small points which don't always require legal input.
K · 5 March 2021
★★★★★ 5/5
Trustpilotnice renting experience with Kevin
nice renting experience with Kevin. Very responsive and adaptive. Found a apartment within two weeks and Kevin very patiently walked me through the whole process.
Sipei · 1 August 2023
Agent replied · 13 June 2024
Dear Sipei, Thank you for taking the time to leave a wonderful 5 star Google review. Kevin will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKevin from Frank Harris was incredibly responsive. He found a new tenant for us really quickly and handled things with a minimum of fuss.
Graham · 24 August 2023
Agent replied · 23 August 2024
Dear Graham, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a really good experience with Frank Harris & Co Barbican. Mitchell helped us find the perfect apartment, the process was clear and straight forward, and he had excellent knowledge and insight. Highly recommended!
Thomas · 24 August 2022
Agent replied · 23 August 2024
Dear Thomas, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat flat
Mitchell Max found us a great flat - just what we were looking for. He was knowledgeable and helpful through the letting process.
Michael · 31 August 2023
Agent replied · 13 June 2024
Dear Michael, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good and straightforward service…
Very good and straightforward service from Frank Harris. The team know the Barbican inside out. Tina and Jamie were very helpful finding the right property for us.
Polly · 3 February 2021
★★★★★ 5/5
TrustpilotThe process was rendered much easier…
The process was rendered much easier and smooth by the use of online applications backed up with personal messages. Very helpful
MER · 17 September 2023
Agent replied · 13 June 2024
Dear Mer KC, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI contacted Lucia for advice and help on renting in London as a student . She responded with very helpful insight and was very friendly. I feel more confident in my search for a student flat after speaking with her.
Gigi · 24 August 2021
Agent replied · 23 August 2024
Dear Gigi, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleProfessional and helpful service from Lorenzo at Frank Harris & Co throughout the flat-hunting process, from the initial search and matching us with the perfect property to maintaining thorough correspondence as we near completion. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Kavin · 24 August 2021
Agent replied · 23 August 2024
Dear Kavin, Thank you for your kind words regarding our Barbican office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleDuring my tenancy, Jay has been ultra helpful and responded to any queries and issues I've had efficently.PositiveResponsiveness, Quality, Professionalism, Value
Izzy · 10 January 2022
★★★★★ 5/5
TrustpilotLorenzo at the Barbican office upholds…
Lorenzo at the Barbican office upholds the tradition of great customer service from the Frank Harris team. He is an excellent communicator, whether in person, by phone or email, keeping clients regularly informed of progress. He shows a keen interest in the local housing market, is intuitive about which properties might best suit a potential purchaser and is an enthusiastic and very personable ambassador for his company. A first class addition to the team.
Alan · 10 January 2021
★★★★★ 5/5
GoogleLorenzo at Frank Harris has been a total pleasure to work with. He's eased what is usually a stressful process, and always been quick to help with anything I need. Thoroughly recommend!
Jesse · 24 August 2022
Agent replied · 23 August 2024
Dear Jesse, thank you for your 5* review. We are pleased to see that you have had a great experience with Lorenzo in our City & Clerkenwell office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
TrustpilotRecommended for lettings
Great support from Charlotte from the Lettings team. Proactive, informative, and flexible!
Ola · 5 March 2024
Agent replied · 13 June 2024
Dear Ola, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleChris really took time to understand the needs of myself and my fellow tenant. Highlighting some great flats in the area which I was looking for. Would recommend doing business if a potential tenant.PositiveResponsiveness, Quality, Professionalism
Eamonn · 10 January 2022
Agent replied · 9 January 2025
Dear Eamonn, Thank you for taking the time to leave a review regarding your experience with Chris in our Barbican office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI have been very impressed with the management of my rental property, particularly with Jay Smith the property manager. He has been reliable, professional and prompt at sorting out issues. I will happily recommend the team at Frank Harris, Barbican branch.PositiveQuality
T · 10 January 2021
Agent replied · 9 January 2025
Dear Tou, Thank you for taking the time in providing such lovely comments about Jay in our Barbican office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure working with Mitchell Max. He helped me let an apartment in Dance Square. He was very helpful overall and has been very responsive to all my queries.
Manish · 24 August 2022
Agent replied · 23 August 2024
Dear Manish, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
