Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Frank Harris were very helpful, keeping me up to date, arranging a City of London viewing at the weekend. Knowledgeable about the market and individual properties. Just what a top rate agent should be.
Simon · 24 August 2023
Agent replied · 23 August 2024
Dear Simon, It’s great to hear that you have had a brilliant experience with our Barbican office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotGot stood up at viewing…
Got stood up at viewing… But guess this is just a reflection of the London market right now where agents can afford to lose a few clients given they have more than enough demands from other leads
RLT · 21 August 2023
Agent replied · 13 June 2024
Dear RLT, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI had the best experience working with this letting company and specifically Mitchell Max. I had to find a flat and move in within a short amount of time and he made it happen. He was very quick to respond to any questions I had and made the whole process as easy as possible.PositiveResponsiveness, Professionalism
Kelly · 24 August 2021
Agent replied · 23 August 2024
Dear Kelly. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotLorenzo has been both exceptionally…
Lorenzo has been both exceptionally helpful and knowledgeable when showing us around all the different styles of apartments within the Barbican. Thanks to Lorenzo, we have narrowed our search and look forward to upgrading our Barbican apartment very soon.
Daniel · 15 June 2021
★★★★★ 5/5
GoogleVery professional and accommodating estate agents. It was a pleasure to purchase our new home in The City through Frank Harris & Co.
Mike · 25 May 2024
Agent replied · 23 August 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleAnne is one of the best estate agents we have come across, she was thoughtful, professional and caring. And we had a very positive buying experience. Donna and Andrew Ball
Donna · 24 August 2022
★★★★★ 5/5
GoogleGreat team, great service.
If only 10 star available, these guys deserve it for sure.
Mitchell been really helpful during the whole process.
Also Charlotte and Kevin.
Won't be dealing with any other company after meeting these guys for sure.
Keep up the good work 👏
E · 24 August 2022
Agent replied · 23 August 2024
Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Barbican, City and Clerkenwell office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotLorenzo: Barbican Bible!
Lorenzo was an absolute star to work with and has an encyclopaedic knowledge of the Barbican Estate. While we settled on a property with another agent, we only wish it could have been Lorenzo who sold it to us!
Hugo · 1 April 2021
★★★★★ 5/5
GoogleThe Frank Harris team is very helpful and professional :)
I would recommend them!
ML · 8 October 2024
Agent replied · 22 October 2024
Thank you for leaving a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleMitchell helped us find the flat of our dreams! Phenomenal service all around.
Matt · 18 October 2024
Agent replied · 22 October 2024
Dear Matt, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 5/5
GoogleCharlotte took care of my sister and I when we were looking for a flat. She did a great job and took care of the entire process herself, always available and professional. 10/10
Thomas
Thomas · 24 August 2023
Agent replied · 23 August 2024
Dear Thomas, We really appreciate you taking the time to leave such lovely comments about Charlotte. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris team are very friendly and helped me with directions highly recommend.
Marie · 8 October 2024
Agent replied · 22 October 2024
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
TrustpilotGreat experience!
All around great experience renting through Frank Harris. Responsive, friendly, and helpful, not at all like a few other estate agents that are better avoided. Would hope to work with them again in the future.
Patrick · 12 July 2023
Agent replied · 13 June 2024
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAmazing office, all the consultants were super friendly and very helpful!
Armando · 16 November 2025
★★★★★ 5/5
GoogleI had a great experience with Mitchell Max, my agent from Frank Harris & Co. He helped me find my new flat in Central London very quickly & was very friendly and helpful.
Alexandre · 24 August 2023
Agent replied · 23 August 2024
Dear Alexandre, Thank you for sharing your kind words about Mitchell. Your comments are much appreciated by the team. We wish you all the best going forward. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommended
I recently sold my flat through Frank Harris and am very pleased with the service from Jamie and Lorenzo. Jamie was very good at keeping me updated and discussing my options. I would definitely recommend them.
Customer · 27 June 2021
★★★★★ 5/5
GoogleVery professional, personable & knowledgeable viewing with Libert. Thank you.
Mary-Louise · 16 November 2025
★★★★★ 5/5
GoogleHad such a great experience working with Shuheda. Very professional, kind and helpful!
Samruddhi · 16 October 2025
★★★★★ 5/5
GoogleThanks to Frank Harris; Magnus and Will have been brilliant for us, and so helpful in our search for a flat at the Barbican.
Thanks so much, Douglas Bevans and Julie Arkell
Douglas · 24 August 2023
Agent replied · 23 August 2024
Dear Douglas, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleChris, Charlotte, Mich and Ian are all top notch professionals. Incredible local knowledge. I was looking at properties in the Barbican and all 4 were most helpful when helping me find exactly what I need. Please pass on my compliments to them!PositiveResponsiveness, Professionalism
Zain · 24 August 2022
Agent replied · 23 August 2024
Dear Zain, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our City & Clerkenwell office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJamie Charlton who helped me at Frank Harris was proactive throughout in helping me find the right flat, giving me advice on making an acceptable offer, managing my expectations on timeline and guiding me through the process as a first time buyer. I'd certainly recommend working with him in future.PositiveResponsiveness
Felix · 24 August 2021
Agent replied · 23 August 2024
Dear Felix, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 1/5
TrustpilotPlease do not take any house via Frank…
Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.
Deepali · 23 November 2021
★★★★★ 5/5
GoogleChris was very kind, understanding and professional. Easy to talk to and funny - I would highly recommend using them as your Estate Agents. Thank you.PositiveProfessionalism
Isabella · 24 August 2022
★★★★★ 5/5
GoogleCharlotte from Frank Harris is FANTASTIC! She is patient, responsive, generous with her time and was very understanding of our situation. She is the most personable agent we have interacted with in London so far. I would highly recommend working with her.
Pavithra · 24 August 2022
Agent replied · 23 August 2024
Dear Pavithra. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
