Trusted Agent profile · London
★★★★★
624 reviews across 2 platforms
87 Long Lane, London, EC1A 9ET
Frank Harris and Co's office in London, at 87 Long Lane, is rated 4.7 out of 5 across 624 reviews on two platforms, including 416 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDan Turner has been incredibly helpful so far in my search and has made the effort to send me properties that truly match my criteria instead of a random list within my budget. His effort and thoughtfulness is much appreciated - would recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTina Evans at Frank Harris sales was professional and efficient and made the process of selling my property as smooth as possible. Tina had sold a previous property of mine in the Clerkenwell area and did a great job on that sale too .
Dear David, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experiences with Tina, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBought a place in the Barbican with FH…
Bought a place in the Barbican with FH as agent. Lorenzo was very professional and helpful. In an often cynical industry it's a good feeling to be able to provide an unreservedly positive review. We would not hesitate to use them for any sales we might have or any future purchase.
5/5
GoogleAs a foreigner, I had a great experience with Frank Harris for a couple of years, and for the last few months Jay Smith helped us with quick responses for moving out and everything. No trouble about deposit or something (I usually struggle with it for somehow), he was very kind and nice through the email. Never met him before but I really appreciate. Thank you.
Dear 젬마, Thank you so much for the fantastic feedback, the team at Barbican are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleJay Smith at Frank Harris is the current agent for the property I live in. He is very responsive and willing to assist with any issues or requests that come up. He has been quite accommodating particularly with helping to renegotiate the lease for renewal and always tries to make things as easy as possible for the tenant. We've had quite a positive experience with him.
Dear Daniel, Thank you for your great review regarding our Barbican office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleJay has been assisting us since the very of our tenancy. He has been a very professional and efficient mediator between us and the landlord. Whenever we experienced issues in the flat, the agency was always responsive and keen to help. I would definitely recommend their service!PositiveProfessionalism
5/5
GoogleI recently went on a viewing with Jasmine and she was excellent, I was very impressed by her knowledge of the Barbican and local area! I highly recommend
5/5
TrustpilotExcellent service
We bought our Barbican flat with help from Tina at Frank Harris, 15 years later we received the same excellent service from Tina and Jamie. Tina's advice was clear and sensible, Jamie was on top of the sale process from the beginning providing regular updates and chasing up sluggish solicitors. Highly recommended.
5/5
GoogleI went for viewing a property and that’s when I met Charlotte. She was very friendly and approachable and made the process very smooth. I remember she wasn’t available that day but still went out of her way to show us the property. Excellent service and lovely meeting you Charlotte. Hope we cross paths again :)
Dear Adrija, Thank you for sharing your kind words about Charlotte. Your comments are much appreciated. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJasmine, Holly and Chris have been amazing and we finally have a flat that we love! Huge thank you to the Frank Harris team ☺️
Dear Annalisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleLibert provided excellent service over the phone. Very friendly and informative. Looking forward to working together to find our future home tomorrow.
5/5
TrustpilotJamies Charlton, Frank Harris
Dealt with Jamie Charlton at Frank Harris on our purchase of a flat in the Barbican. Great to deal with - punctual, helpful & knowledgeable throughout. Happy to show us round any number of apartments and always patient with our deliberations! The property search and purchase was a pleasure.
5/5
TrustpilotGreat experience
I have not normally enjoyed my experience with estate agents, however Hamish at Frank Harris Bloomsbury was excellent to deal with. He really helped me so much throughout the whole process and was always on hand to answer my queries. I would definitely recommend Hamish and Frank Harris to others.
5/5
GoogleService from Frank Harris (especially our rep Charlotte) has been excellent. Proactive, organised, honest and understanding - everything a prospective tenant could ask for. They are really there to help in any way they can.
Dear Patrick, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlotte. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad a great viewing with one of their agents, Mitchell. Though the property ended up not being the right one for us, he was very helpful and made sure to keep us posted on anything new to the market until we found a property.
Dear M N, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese guys are the best in town, they have a great personal touch and professionalism. Jasmine, in particular, went above and beyond to help us find the right property.
Dear Abraham, It’s great to hear that you have had a brilliant experience with our team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have worked with the sales team at Frank Harris in the past and they are first rate. This time I needed new tenants, and the lettings team were a pleasure to deal with. Chris Dowds has a deep experience of the Barbican and surrounding areas and he and colleague Charlotte Rule found new tenants quickly despite the challenging market conditions.PositiveResponsiveness, Quality
Dear Nick, What a lovely review you have given regarding our Barbican office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated.Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotHighly recommended
I dealt with Lorenzo Ronconi and a couple of other members of the Clerkenwell Frank Harris & Co team in my search for a flat - it was a very positive experience, I found them extremely helpful, efficient and responsive. I would thoroughly recommend!
5/5
GoogleJamie at Frank Harris was a pleasure to deal with and removed the stress from the whole process. He is extremely knowledgeable about the Barbican and was responsive, efficient and provided great support and from the start to completion. He went above and beyond to ensure the sale was completed by the end of the September. A fantastic service.PositiveProfessionalism
Dear Elizabeth. Thank you for sharing your kind words about Jamie. Your comments are much appreciated by the Barbican and City team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience with Libert.
5/5
TrustpilotFreddie Papworth of Frank Harris has…
Freddie Papworth of Frank Harris has gone the extra mile in his work to both secure a tenancy for us but also responding to issues both outside his responsibility and hours. Very professional.
Dear John, Thank you for taking the time to leave a wonderful 5* review. Freddie will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFantastic letting agents, they were all very helpful, jasmine in particular made the whole process easy for us, would definitely recommend
Dear Connor, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleAs a tenant, I have had good experience with Charlotte who’s patient answering my questions and made no complaint arranging a second viewing for me. She not only knows to act in good interest of the landlord, but also to allow a certain level of flexibility and ensure speedy execution. She’s my best letting experience in the UK.PositiveQuality, Professionalism
Dear Giang, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe moved from Germany to London and had no idea about the housing market in the UK. Charlotte helped us find our dream flat and navigated us through the tenancy process. Charlotte and Frank Harris are highly competent and trustworthy. Thank you!
Dear Robson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
