Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHappy living in our apartment for a month now thanks to the good work of Charlotte at Frank Harris Barbican.
The online advertised flat was available: unlike some of their competitors using some token-unavailable flat to gather contact details, they were prompt to accurately display then update their online offering including ours which was very much appreciated (and professional).
The visit session was rapid: we spent an afternoon visiting with Charlotte then immediately picked up a flat.
Charlotte and her management also impressively succeeded in negotiating the condition we proposed and getting things sorted in the (short) period we requested.
The paperwork part was a bit laborious however as the company they use for referencing checking "The Letting Hub" kept asking for additional papers pretty much daily generating quite a bit of discomfort (that could be put on COVID as our previous agency went bankrupt indeed so the referencing was not straightforward...)
Additionally, the flat needed some TLC as it was set for sale (before the pandemic) therefore was not very much ready for renting. As of today, some things are still not fixed although getting taken care of soon hopefully.
Overall a very good experience; very much recommended and very much good work to Charlotte!PositiveResponsiveness, Professionalism
Adrien · 24 August 2021
Agent replied · 23 August 2024
Dear Adrien, Thank you for taking the time to leave a review regarding your experience with Charlotte in our Barbican office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience with Frank Harris and Barbican, especially with Libert. He was incredibly patient, helpful, and supportive throughout the entire process. His professionalism made all the difference, and I truly appreciated his guidance. Highly recommended!
Ema · 26 November 2024
Agent replied · 10 December 2024
Dear Ema, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
TrustpilotMake sure you ask for Lorenzo
Lorenzo was a real pleasure to deal with at Frank Harris. Although I wasn't able to get my first Barbican purchase over the line this time, he helped me understand the Estate and I think brought the vendors as close as possible to a deal. He was transparent, polite, and just a pleasure to correspond with. I'll be coming back to him next time I'm looking.
David · 5 March 2021
★★★★★ 5/5
GoogleI had an excellent experience viewing a flat with Shams. He is very knowledgeable about the Barbican Estate and was friendly, patient and professional throughout. I appreciated his clear communication and expertise - a great agent to work with.
Angela · 16 November 2025
★★★★★ 5/5
TrustpilotExcellent customer care
Excellent customer care and a well run company. All of my experiances with them have been positive and they are very proactive with any issues I have had. In particular, one of the Directors, Christopher Dowds, has been incredibly helpful and treated an issue I had with a very high level of professionalism and to a high standard. Very happy with the service
Kyle · 4 July 2023
Agent replied · 13 June 2024
Dear Kyle, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Barbican & City office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI didn't rent any of FH properties in the end but nevertheless they left a great impression: One of the few professional real estate agencies in London. Very efficient and friendly in terms of their communication - my point of contacts were Regan and Bujar.
Marcc · 24 July 2024
Agent replied · 23 August 2024
Dear Marc, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards,Sarah, Customer Relations Team
★★★★★ 5/5
GoogleAn overall good experience with this branch especially with the caller Libert. I know I can waffle on for a while, yet he was very attentive, whilst being clear and concise in helping me with my property search!
Sachin · 4 November 2024
Agent replied · 11 November 2024
Dear Sachin, Thank you for taking the time to leave a wonderful 5 star Google review. Libert will be thrilled to read your kind comments. Kind regards, Sarah
★★★★★ 5/5
GoogleI had a lovely viewing of 3 apartments in the Barbican area with Jasmine and she provided me with plenty of additional information about what to expect with the bidding process, the payments and even council taxes; highly recommend!
Theodosios · 8 October 2024
Agent replied · 22 October 2024
Dear Theodosios, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat service
Recently bought a flat in the Barbican through Jamie Charlton of Frank Harris. Jamie was extremely reliable and helpful throughout the entire process. He responds quickly to queries and was always at the end of the line. This was exceptionally important to me as I was on a tight timeline. Can’t fault the service from Frank Harris and specifically Jamie. Thank you
Alex · 29 June 2021
★★★★★ 5/5
GoogleI had a very good experience with Frank Harris. Mitchell Max helped me get an amazing flat, he is very professional, kind and quick to answer all my questions. From the viewing onwards, everything moved very swiftly and Mitchell helped me with all the formalities. I have also been in contact with Charlotte throughout the renting process and she was also very nice and quick to answer my emails.PositiveResponsiveness, Professionalism
Cristina · 24 August 2022
Agent replied · 23 August 2024
Dear Cristina, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Barbican & City office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleReagan was very helpful throughout, he was professional and responsive both when arranging viewings and later on in the process.
C · 10 November 2024
★★★★★ 5/5
GoogleShuheda gave us a great tour of the barbican today.
Nico · 16 September 2025
Agent replied · 16 April 2026
Dear Nico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
TrustpilotExcellent team over at Frank Harris /…
Excellent team over at Frank Harris / Barbican. Tirelessly managed to find a great tenant for my flat with many viewings. Professional from start to finish. Ask for Mitchell Max, he was diligent and persistent. Follow up has been amazing as well. Perfect choice for me as I was reviewing several options and glad I went with them.
Jerome · 9 August 2023
Agent replied · 13 June 2024
Dear Jerome, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Barbican office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRecently switched to Frank Harris from another leading agent in London. Absolutely delighted with Rob and his team. They have done a great job and are always a pleasure to deal with.
Gavin · 24 August 2020
Agent replied · 23 August 2024
Dear Gavin, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments regarding the high quality service you have received and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have rented our flat with Frank & Harris for 5 years and they also managed our property too.
Without any exaggerating, they are one of the best agencies if not the best i have ever had to deal with.
They were always available for me for any enquiries our issues I had. From being flexible for flat visits to any in house/appliances problems I had. They were also always very prompt to their replies and never left me in any questions or doubts.
I could not recommend them enough!
Ana · 24 August 2020
Agent replied · 23 August 2024
Dear Ana, I was delighted to read the comments in relation to Barbican, City & Clerkenwell and will ensure that these are passed on to them. All our teams work really hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience with Frank Harris for over six years. Had the pleasure of working with Jay Smith for my renewal this year who was attentive, helpful and exceptionally friendly. As mentioned in another review Jay has recently taken up the property management reins from Rob Joyce which is indeed very tough shoes to fill! However, my experiences with Jay have been nothing but exceptionally positive and as mentioned before his communication and attentiveness is top-notch and very much appreciated, looking forward to more positive and helpful experiences with Jay!
Amanda · 24 August 2020
Agent replied · 23 August 2024
Dear Amanda, Thank you so much for the fantastic feedback, the team are delighted that you have taken the time to submit this to us. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of meeting Shams on a viewing at the Barbican Estate. He was helpful, knowledgeable and extremely personable. You could sense his passion and that’s always nice to see in this industry!
Priety · 16 November 2025
★★★★★ 5/5
GoogleI had some viewings booked with Libert and I must say that he was extraordinary. He answered all questions I had and made the process of placing an offer so seamless. Highly recommend!
Rrezana · 26 November 2025
★★★★★ 5/5
GoogleFrank Harris's tenancy management service is friendly and efficient. Their Rentals Director talked me through current market conditions and a reasonable rent to expect from tenants. I was looked after by Francesca Ibrahimi in the tenancy management team who discussed my offer to the tenants and organised a renewal agreement efficiently. I absolutely recommend their team.
M · 24 August 2023
Agent replied · 23 August 2024
Dear Mei Red Panda, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJasmine showed me around two beautiful properties and it was such a pleasure. She really understood what I was looking for and narrowed down options to the suitable two. Many thanks!
Hee-Won · 5 December 2024
Agent replied · 10 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
TrustpilotReally helpful team and made the…
Really helpful team and made the process effortless.
Harry · 9 September 2025
Agent replied · 25 September 2025
Dear Harry, Thank you for leaving a wonderful 5* review. Kind regards, Asha
★★★★★ 5/5
GoogleFrank Harris are top-tier agent with really friendly staff. We have been working with Jasmine on securing a rental in the Barbican and she has been incredibly helpful! Thank you so much
Tom · 26 November 2025
★★★★★ 4/5
TrustpilotGreat experience with the team from…
Great experience with the team from start to finish, only negative was that it was valued higher than the market reflected and having to reduce the price
Vita · 28 January 2025
Agent replied · 25 August 2025
Dear Vita, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
TrustpilotCharlotte has been very helpful &…
Charlotte has been very helpful & professional, as always.
S · 4 July 2023
Agent replied · 13 June 2024
Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
