Trusted Agent profile · London
★★★★★
625 reviews across 2 platforms
87 Long Lane, London, EC1A 9ET
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 87 Long Lane, is rated 4.7 out of 5 across 625 reviews on two platforms, including 416 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Great experience, Mitchell provided a good overview and was very accommodative.
Dear Vagiz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLorenzo from Frank Harris was…
Lorenzo from Frank Harris was exceptionally helpful showing us four flats at the Barbican. Not only did he give us plenty of time and provide us with all the information we needed, but he even suggested that we view an additional flat that had just come on and went back to the office to get the keys. He could not have been more helpful.
5/5
TrustpilotLorenzo was great and the only reason…
Lorenzo was great and the only reason I'm writing this. I hope we close a deal
5/5
TrustpilotWe have been dealing with Frank Harris…
We have been dealing with Frank Harris for just over two years and it has been a joy. We have had contact with many members of there team, in all three offices. Frank Harris have always been very helpful, professional and welcoming. They all seem very knowledgeable and easy to talk to which helps greatly. We couldn't recommend Frank Harris enough, Thank you
5/5
TrustpilotThanks Lorenzo
Thanks Lorenzo. Very helpful team and the communication was great throughout the process
5/5
TrustpilotAn excellent response to an inquiry
An excellent response to an inquiry - courteous and prompt
Dear D. Bell, Thank you for your kind words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotA highly professional team
A highly professional team, working in this instance under difficult Covid conditions. My Barbican apartment took slightly longer to move than we’d anticipated and the price was softer, but this reflected more on the market than FH. In general I would highly recommend them for a thorough, personal and reliable service, even though they are now part of a larger outfit.
5/5
GoogleVery pleased with the service I received from Chris when renting out my flat. He achieved a good price and secured great tenants for me. Excellent service, would highly recommend.
Dear Navika, Thank you for your great review regarding our Frank Harris Barbican office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotImpressive, hard-working agents
The team at Frank Harris were supportive and communicative throughout the long, difficult sale of my late parents' flat during the pandemic. Tina and Jamie have been outstanding. Jamie held things together when the sale almost collapsed and his negotiating skills and tactful handling of a difficult situation saved the day. I would highly recommend this company.
5/5
TrustpilotJust completed the sale of my flat…
Just completed the sale of my flat with the help of the expert professionals at Frank Harris & Co. Tina and Jamie and others were available helpful and supportive throughout the process and ensured a resoundingly good result. Should I have further need I know where to go in the future. Congratulations to all.
5/5
TrustpilotGreat team
Great team, very efficient
Dear Jessica, Thank you for taking the time to rate your service with the Frank Harris team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIncredibly pleased working with Lorenzo…
Incredibly pleased working with Lorenzo Ronconi to find a flat in central London. He knows our preferences by heart, which allows him to reach out to us with relevant properties that would match our needs, and he is always available, friendly, responsive, and helpful. He raises the bar for the rest of the agents.
5/5
TrustpilotGreat service
Lorenzo was awesome. My favourite agent by a mile.
5/5
TrustpilotBarbican Flat Purchase - Thank you Jamie
I have moved into my flat in the Barbican. While the processes to get was painful - the outstanding support from Jamie Charlton really helped. He was helpful right from the beginning in arranging all the viewings and second viewings, and through the whole process. I cannot thank him enough for his patience and expertise.
5/5
GoogleMitchell Max showed us a property at the Barbican that we like far better than expected. He was thoughtful, helpful, and personable.PositiveResponsiveness, Quality
Dear Jody, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat place everyone very helpful throughout the process from price negotiation all the way to completion. First class service highly recommended!
Dear Dimitrios, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
TrustpilotTrusted Barbican expert with great energy
Was looking to sell a Barbican flat and advised by Jamie and Lorenzo. They're super responsive and helpful - good knowledge about Barbican so that you know you're with safe hands; and great energy which is important as dealing with properties can be stressful. Would definitely recommend their service!
5/5
TrustpilotTina and Lorenzo both amazing bring the…
Tina and Lorenzo both amazing bring the sale of my property across the line. Lorenzo ensured everything smoothly and chased up when things needed to happen. I cant recommend Frank Harris & co , Tina , Lorenzo enough they were always so attentive even when I wasn’t in the UK.
5/5
TrustpilotVery professional and courteous people.
I have been working with Lorenzo Ronconi to find a new flat in the Barbican. He has been the model of professionalism and care, in all of our interactions. He’s good at listening to understand my needs and makes the often unpleasant business of house-hunting enjoyable. I recommend him strongly.
5/5
TrustpilotLorenzo possesses great knowledge about…
Lorenzo possesses great knowledge about all things Barbican. He is attentive, courteous and willing to put himself out, to help. I would recommend any seller to go to him and any buyer interested in the Barbican to contact him. In short he provides a 5 star service.
5/5
TrustpilotExplaining the Barbican
I have seen 3 or 4 flats in the Barbican recently with Lorenzo. He has been extremely helpful in explaining how the Barbican operates and putting me in touch with various Barbican approved tradespeople to gauge the cost and practicalities of renovations.
5/5
TrustpilotI met Lorenzo twice recently since…
I met Lorenzo twice recently since considering house of investment. Whether it was making appointment or Viewing, I was deeply impressed by him. He was a professional consultant, always be punctual.I have to say he is great. Deserve trust and choice.
5/5
GoogleWe've had a fantastic experience so far, especially with our agent Charlotte Rule. She is very professional, always responds to us very quickly and does her best to find us our perfect home.
5/5
TrustpilotI had experience dealing with three…
I had experience dealing with three members of Frank Harris &Co staff, they are so friendly and professional, I would highly recommend the agency. From viewing , following up, negotiations each stage are well presented! I can name Lorenzo Ronconi.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
