Frank Harris and Co London reviews

★★★★★ 5/5

Google

During a not-very-straightforward property sale and purchase, Mark Hillary at Frank Harris showed just the right combination of support and knowing when to step back. Willing to answer any questions and resolve problems he was always calm and firm in his responses. I’d highly recommend Frank Harris for property purchase in the Barbican, and Mark in particular.

Jane · 26 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with Libert & Jasmine from Frank Harris when looking for a property in the City - they provided so much guidance and were very thorough when providing information about the flats and the surrounding area! I really recommend anyone looking for a flat in the City to use this agency! Thank you both

Lauren · 4 November 2024

★★★★★ 5/5

Trustpilot

Today

Today, my encounter with Frank Harris & Co. was remarkably positive. They actively listened to my needs as a prospective tenant, responding promptly within a minute to confirm a property viewing for the next day via email. Additionally, they followed up with a second phone call before the scheduled visit. Their punctuality was commendable, and unlike many letting agents in East London, they demonstrated a customer-centric approach, understanding and adhering to the UK Customer Care standards.

Mohammed · 5 December 2023

★★★★★ 5/5

Google

Flat was lovely, Ian was very helpful throughout the whole process!

Jack · 18 October 2024

★★★★★ 5/5

Google

After window shopping the Barbican Estate at Frank Harris for years…what a surprise to find, upon entering the shop, that they genuinely cared about my needs. I could not have imagined the level of service, as step by step, Charlotte toured me through the property, walked me through the vetting process, and liaised with the owners. She even prepared the flat for my arrival, and rescued me when I locked myself out the first week… I’m overwhelmed by the kindness…

Neil · 24 August 2023

★★★★★ 5/5

Google

The service of the Frank Harris Lettings team was first class. As a landlord in the current difficult environment you need an agent that really knows what they are doing: the FH Lettings team did an excellent job in finding me a high quality tenant in record time, and with all the “i’s dotted and the t’s crossed”. I appreciated their exceptional communication and customer-oriented service and flexibility . Frank Harris know the Barbican Estate like few others, which is a big plus too. Thank you in particular to Alec, Chris, Mitchell and Charlotte who have all been a pleasure to work with.

MPW · 24 August 2023

★★★★★ 1/5

Google

I recently worked with Frank Harris & Co., and I have to say, it was a disappointing experience. This agent was extremely unprofessional in their behavior and lacked basic customer service skills. They showed a complete disregard for both customers and tenants, making the whole process very stressful. Communication was also a major issue, as they were slow in addressing important issues and lacked follow-through on commitments. I would not recommend this real estate agent to anyone due to their unprofessionalism and lack of respect for those they are serving. Avoid at any cost, especially if you are trying to rent through them; it will be a nightmare to get any help while they will charge you more than anyone.

Vugar · 24 August 2023

★★★★★ 5/5

Google

I recently just moved to London and needed help finding a flat. Mitchell Max could not have been more helpful. He was pleasant to work with and I would highly recommend him. He was knowledgable and showed me a place in the morning and unfortunately my husband was working so couldn't view it at the same time as me, Mitchell actually met back up with my husband at the end of the day to show him the same place which I'm sure was a bit tedious but he was very pleasant about it and made the whole experience very positive.

Sarah · 24 August 2023

★★★★★ 5/5

Google

I have rented out my flat sporadically over the past 20 years when working abroad. Without a doubt, Chris and Mitchell are the most professional agents I have worked with. They brought me quality tenants and ensured the admin and move in process went smoothly. They were even able to resolve an issue with one of my contractors on my behalf while I was on a plane. I would recommend to any landlord in the area (& have recommended to some of my neighbours).

Craig · 24 August 2023

★★★★★ 5/5

Google

Shuheda was really fantastic and helpful. She was really knowledgeable about the area and gave really sound advice.

Aliyah · 26 August 2025

★★★★★ 1/5

Trustpilot

Moths and Black Mould: A Move In Nightmare

Absolute nightmare.We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)

Customer · 22 August 2023

★★★★★ 5/5

Google

Raluca is great. We saw some lovely apartments in the Barbican Centre and I was also suggested a few others in the area. Highly recommend.

Joel · 26 January 2024

★★★★★ 5/5

Trustpilot

5 stars because of Natalia Catana

I gave 5 stars because of Natalia Catana, she was so patient with me and guided me through each step and gave me the information I requested super quick

Kieran · 1 July 2026

★★★★★ 5/5

Trustpilot

Huge Thank You to the Frank Harris Team

The whole Frank Harris Team were wonderful. It was a big move for me and my family. Tina, Lorenzo and Jamie did a great job guiding me through the process, offering both sensible and sensitive advice and getting me to the finishing line. There were several hurdles along the way and few false starts. Nevertheless, both sale and purchase of one Barbican property to another were handled with consistent and unfailing professionalism and expertise. Their combined knowledge of the Barbican is without rival.

Claire · 8 November 2021

★★★★★ 5/5

Google

Absolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.

C.R.C · 24 August 2023

★★★★★ 5/5

Trustpilot

Absolutely brilliant advice and…

Absolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.

Caroline · 23 August 2023

★★★★★ 5/5

Google

Jamie Charlton at Frank Harris & Co. provided excellent support whilst I was searching for a flat. He alerted me proactively to properties that would be of interest, and was responsive to any questions or concerns I had in the lead up to exchange and completion. Thank you Jamie!

Hamish · 24 August 2021

★★★★★ 5/5

Google

Jay was particularly helpful for the duration of our tenancy and made moving out very easy and speedy. I can’t thank him enough for his assistance. After a fair few bad experiences with estate agents and renting I can’t recommend Frank Harris more. Thanks Jay and the team, MillyPositiveProfessionalism

Milly · 24 August 2021

★★★★★ 5/5

Trustpilot

Great experience

Mitchell was so helpful and knowledgeable about the flats he was renting. Even though I didn’t end up renting one, I appreciate the effort he made to show me multiple Barbican flats.

Rosie · 19 July 2023

★★★★★ 5/5

Google

Mark Hillary showed us round a number of Barbican flats over the summer. He was great to deal with. He knew the intricacies of the Estate inside out, was super responsive and able to sort out viewings at the last minute, which was really appreciated. Perhaps most importantly, he was friendly and easy to chat with, while also having the awareness to leave us to our own devices while looking around. This makes a real difference.

Matthew · 28 October 2023

★★★★★ 4/5

Google

Leaving 4 stars because I was looking for a 1B close to Moorgate and there weren't much properties in their portfolio. The service was however excellent (rep. Charlotte). Nothing I've ever seen. They prompt with the viewings, offered honest opinions and helped me reach a decision out of all my options. They made me feel they are working for me rather than trying to make quick bucks for themselves.

Madhur · 26 March 2024

★★★★★ 5/5

Google

We are extremely happy with our experience with Frank Harris. We highly recommend this agency. Francesca Ibrahimi is very professional and efficient. We really could not ask for better service.

Maria · 24 August 2023

★★★★★ 5/5

Google

As a prospective buyer i was delighted with the service from Frank Harris as a team and Eoin Cahill in particular. Fast and responsive. Took the trouble to identify our needs and eventually succeeded in selling us something very different from that which we had first had in mind.

Giles · 16 January 2026

★★★★★ 5/5

Google

Superb experience with Shams at Frank Harris. He could not have been more helpful in finding a flat for me. Amazing service and a really nice guy.

Francis · 16 October 2025