Foxtons New Homes London reviews

★★★★★ 1/5

Google

Do yourself a favour and avoid!! Absolutely shocking service from start to finish and zero accountability taken. I’ve been living in my apartment for 4 months and still haven’t received a welcome pack.

Mikayla · 16 March 2026

★★★★★ 5/5

Google

Shout out to Gabby!! She went above and beyond to help us find a new place to rent and so grateful. Gabby was really friendly, proactive, knowledgeable and very quick to respond when contacted. Much better experience with estate agents than I've had in the past. Would highly recommend. Thank you!

L · 17 October 2023

★★★★★ 5/5

Google

Recently sold our flat with Foxtons Chiswick, it wasn’t a straight forward process through no fault of foxtons. They were absolutely amazing to deal with, we personally dealt with Dominic who was great. Always there for any questions and constantly updated us throughout the process, we are so great full for his help.

Connor · 18 August 2023

★★★★★ 5/5

Google

Thanks to Elise Garlick for her kind and supportive servise...

Beren · 14 April 2024

★★★★★ 5/5

Google

Sold our flat through Foxtons Chiswick (Chris Howard, Andrew Hoad) and felt very well supported indeed. The valuation and actual sales price were spot on; the process to get our flat up on the Foxtons website and obtain the first offer was quick and painless. We had a lot of viewings in the first 2 weeks, also thanks to Chris and his team lining up likely prospects up front, and were always informed in time before a viewing as well as told about the status and feedback afterwards. Chris negotiated the advertised price for our property which was appreciated. First class service ; I can only recommend this team.

Ente · 15 June 2017

★★★★★ 5/5

Google

We were a little reluctant to sell with Foxtons as other estate agents offered lower rates, but after trying a few other agents first we wish we’d chosen to sell with them from the start. The service was a different level with Foxtons - their sales team were engaged, friendly, helpful and always available. Chris Howard provided an excellent service, paying attention to detail and always keeping us updated with any progress made. Joanna and Chan were also superb. We had tons of viewings in a difficult sales climate, they negotiated a fair offer and managed the process through to exchange of contracts with total professionalism. Top quality service and definitely worth the slightly higher fees.

Lindsey · 15 June 2017

★★★★★ 5/5

Google

Foxtons have save the day for me, having been toyed around by other agencies. The proof is they Foxtons did the business in selling my property in the first week of marketing. Fantastic service from start to end. I need to give Dominic Best a mention here, what a superb young man; thank you so much !

LAI · 14 April 2024

★★★★★ 1/5

Google

The experience with Foxtons has been very disappointing. Firstly, the meetings have been cancelled in a very short notice inspite of repeatitively mentioning that it is hard to travel from East to West London. Secondly, I have been continuously sending emails and calling the agent and she never responded me in timely manner. Lastly, I had clearly specified my budget and requirement, also mentioned I will travel from East to West London only if is worth it and within budget. She asked me for the visit just to view one property which was not even in my budget. Seems she never listened to my requirements. This was the second time I have had bery bad experience with Foxtons.

Sudipta · 14 June 2022

★★★★★ 1/5

Google

If I could give this company zero stars, I would. Despite signing the lease one month in advance, once they had our deposit, there was absolutely zero communication leading up to move in day and we were handed keys to a filthy flat, the move in inspection conducted by a third party was 114 pages long. Immediately, Foxtons was contacted about the lack of cleanliness and cleaners were sent a few hours later who completed a surface level job. An inspection of the appliances was not carried out before move in as several are it functioning including the washing machine. Five days later and we are still not sleeping in our flat. Be sure to have a hotel on standby if you rent with Foxtons.

Lauren · 14 June 2022

★★★★★ 5/5

Google

It was a struggle to get our house sold but we always felt the staff at Foxtens were supportive in every way. In the early stages Chan, Harvey, Andy and Gary brought prospective buyers round for viewings and they were always friendly.They understood the stress both my daughter and I were under specially as I had had a couple of cataracts ops during the Summer and I was having blood pressure problems and my daughter is diabetic and has an underactive thyroid so at times her sugar levels were erratic. In the latter stages when we encountered problems with the seller here in Lincoln Tom Wright, the manager at the Chiswick branch, took control and liaised with the agent here in Lincoln on a regular basis and with our solicitor to ensure everyone was kept up to date Our emails and calls were always answered promptly. Tom seemed to do the chasing around all the houses to ensure we got to the point of exchange as soon as possible.

Aysha · 15 June 2016

★★★★★ 5/5

Google

Lisa Stottelaar was without a doubt the nicest, most proactive and hardworking estate agent I've ever dealt with. From our very first meeting till closing the deal, she looked after us with considerable professionalism to find us a great place to rent/live in Chiswick area. Last but not: The speed with which Lisa got us the property was very impressive, while keeping us updated on progress of every step in the process. We would gladly work with her again. Thank you Lisa, Jonathan, Chris and the entire Foxton Chiswick team! Domini, Hana & Paulina

Pauli · 15 June 2016

★★★★★ 1/5

Google

Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.

Mike · 15 June 2018

★★★★★ 5/5

Google

Joseph has been our go to estate agent for the last 4 years. He always goes above and beyond to listen to our needs to find us the perfect place! We also recently had a situation in which we needed urgent assistance, and Joseph couldn't be more accommodating. He responded quickly, took action immediately and resolved the problem instantly. Highly recommend his services!PositiveProfessionalism

Ruth · 14 June 2022

★★★★★ 5/5

Google

Very happy with the service I received, Dom was always available to take my calls and helped me through the process. I felt well guided, especially early on in the purchase journey when I had a lot of questions! Thank you!

Alex · 15 March 2024

★★★★★ 1/5

Google

I had set up two viewings for properties on Arlington Road, St Margaret’s more than 48 hours ahead. Two hours before the appointment I received a call saying the tenants had not been notified in one property and in the other property the tenants were away and the agent didn’t have keys so could not show us around. Considering that we had more than a two hour drive and were already almost at our destination by the time I received the call I find this totally unacceptable. This agent clearly is not capable of managing tenants and viewings and if these were my properties I would seriously reconsider my choice of agent. Our house is also on the market and my agent has keys and shows people around when I’m not there, which is entirely normal.

Emily · 11 August 2024

★★★★★ 5/5

Google

Amazing experience! It is tough house-hunting in London but Gabby at Foxtons Chiswick was very helpful and efficient. Took the pain to understand our requirements in detail, shared recommendations, then diligently identified options and painstakingly coordinated viewings! Thanks Gabby!

Sumod · 15 March 2024

★★★★★ 5/5

Google

Perfect service. Narean was very efficient with finding the perfect place for us, and he was being very helpful with all the requests we had, even if it wasn't a part of his responsabilities in the company. Highly recommend the company if you are looking for a quick result.

Pavel · 19 July 2023

★★★★★ 5/5

Google

An overall really great experience with Foxtons. Our agent Narean is very good at his job and was very helpful, friendly and professional from start to finish. He was always promptly available to speak with regarding any queries/concerns, which was great. I highly recommend Narean for your next move!

Bethany · 19 July 2023

★★★★★ 5/5

Google

Elise was great throughout the entire process, highly recommend this agency and Elise specifically!

Sevde · 26 March 2025

★★★★★ 1/5

Google

It's been more than a year now that Foxtons has not been able to solve our balcony door problem. We spent the winter season with an open balcony door. Their engineers come with temporary solutions and then the door gets broken again and again. We now asked to our council to come and investigate the problem because we are done with Foxtons' arrogant and insufficient attitude. They just care about you until they make you sign the contract. Poor and amateur service.

Muge · 14 June 2021

★★★★★ 5/5

Google

We had difficulties finding a place to live in london and i came across with pedro torres from foxtons and it was such a great experience which we had it was fast, easy going, very helpful and most importantly trustworthy. So big thanks to pedro torres and foxtons. Definitely recommend consulting with pedro and worth visiting.

Chirayu · 13 May 2025

★★★★★ 5/5

Google

Gabby was the best agent in the world and i could not think of a better person to help me. She’s a superhero! She did above and beyond to help me through this hard process and helped me like a true friend and not just an agent.

Shalev · 14 June 2023

★★★★★ 5/5

Google

Narean was very kind, helped me a lot and very patient! He always answered my questions and I will definitely count on him when I need to move and will also recommend him to my friends! I just have to thank

Ana · 16 November 2023

★★★★★ 5/5

Google

We rented a flat through Foxtons Chiswick. Our letting agent Rumi was superb. She immediately understood our needs and in a couple of days was able to find the perfect place for us. Rumi has been very patient and helpful throughout the process, always very friendly, proactive and professional. Thanks to her the whole experience was amazing!

Valeria · 14 June 2022