5/5
GoogleThe service I obtained from the Sales Manager Kingshuk is second to none. His knowledge of the property market and professionalism shines through and he will be the person I will go to if I had another property to sell. Thank you.
Trusted Agent profile · London
Foxtons London reviews
★★★★★
2,021 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,021 reviews on two platforms, including 448 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDO NOT RENT FROM THEM!!!
DO NOT RENT FROM THEM!!!It all started with the flat search where I had to chase them because they would not reply to requests to view properties. I informed them both by written and verbally that I required a non furnished property and stated clearly that I work from home therefore I needed a quiet space. During each visit I made sure to remind the agent of these two requirements. Finally, I placed an offer on a property whereby during the two visits I made, one alone and another with my daughter, the agent confirmed the property came unfurnished. We noticed scaffolding in the balcony and I asked about the works where I was told they were only working on the facade and the works would be completed soon. After I placed the offer, I had to chase the agent for almost a week to have an update. He finally came back to me by text saying the landlord could accept my offer is I add £100 + to my initial offer. So I raised the amount and my offer was accepted. During the tenancy agreement negotiations, I had to call several times to correct information on the lease. I brought up the fact that the lease stated semi furnished to which the negotiating agent said I had nothing to worry about because that was just standard wording in tenancy agreement templates and the landlord is aware the property is to be let unfurnished. The day of the move I discovered the flat semi furnished, called the agents and they totally gaslighted me saying that I had agreed to the terms and the landlord washed his hands of any responsibility because he claimed it was an issue I had to take on with the agents. I had to arrange storage for the landlord's furniture at my cost and discovered the same day that the works were not only on the building's facade but in my balcony where workers drill all day long. I now learned the works will be going on for another three months. And the agents claim they told me. I feel like a fool falling for their lies and being in a situation now where I will be seeking legal counsel.
5/5
TrustpilotI had some doubts over some payments…
I had some doubts over some payments recently that was causing me a great deal of anxiety. Denholm and Jemima came to my rescue and ironed out all my doubts by compiling a spreadsheet detailing what was what. Denholm then talked me through the figures in a very empathetic manner, I had never felt so relieved in my life as suddenly all the payments made perfect sense. I can't thank them enough for taking the time to investigate the matter on my behalf.
5/5
GoogleThank you so much Maruf you are the best agents i ever meet the everything was great and had a good experience Thanks again maruf
5/5
GoogleOur agent Faiza was incredibly friendly and helpful throughout the process, and was very accommodating with all our requests, very happy with Foxtons help overall!
5/5
Trustpilot5 star rating for simrat and giles
5 star rating for simrat and giles, Simrat is very helpful, always willing to provide honest and professional service, great experience with foxton.Thanks for all your help.
4/5
TrustpilotAsk for Sarala Shrestha! She is the best!
Sarala Shrestha is the best! She made sure to follow up our offer right until the very end! Thanks to her, we have found our new home and cannot wait to move in!
5/5
TrustpilotExcellent, prompt and efficient rental management service
Mr Joe Chan has been very responsive and provided excellent services by comprehensively compiling my rental income and expenses to facilitate my tax filing. Quick and efficient. Thank you.
1/5
TrustpilotGet everything in writing
Get everything in writing, they will lie through their teeth for the sale
5/5
TrustpilotSarah was absolutely amazing
Sarah was absolutely amazing, thoughtful and focused. She was insightful and highly knowledgeable about the rental market and areas. Really enjoyed working with her.
3/5
TrustpilotI’ve had really mixed experience with…
I’ve had really mixed experience with foxtons during my 4 years of tenancy, but Sarah Kelsey, my current property manager, has been excellent - proactive, competent and excellent about following up outstanding maintenance issues. Tayla Fisher, my property manager before Sarah, was also excellent. If they had been my points of contact throughout my tenancy I would absolutely give five stars!
1/5
TrustpilotWorst lettings agent experience ever
Worst lettings agent experience ever:1) Our contract fell through 1 week before move in date, because the landlady was so angry/upset with how Foxtons dealt with the previous tenants, and apparently never gave permission for them to sign a new contract with us (which they did on her behalf).2) They called us up and told us to sue the would-be landlady without any apology or help resolving the situation, and we found out they had not told us as soon as they found out - we could have had an extra 5 days to look for a new place but they were too concerned with looking after their own situation (i.e. getting their fees).3) Despite the above, they still signed us up to a service provider thing that meant we were registered with energy and utilities companies at the address we never moved into, and we were hounded by these companies for weeks - Foxtons did not help remove us from this system so we had to explain the situation to each and every company to try to get them to remove us from their accounts. As the situation was so irregular this was far from straightforward and very time consuming. 4) Months later I'm still getting emails from Foxtons, and when I logged into their online system just now to try to stop these I found that I'm still on their system as an ongoing tenant of the property I never moved into. I called up their general helpline to try to resolve this (I don't want to be on any record as a tenant of somewhere I don't live!) and they can't, so I'm waiting to hear back once they've looked into it. 5) Throughout all of the above, it has been extremely difficult to get through to anyone or get a reply to emails - even with a so-called dedicated lettings agent. When we do eventually manage to speak to someone, they're barely polite (and I'm polite on the phone even when extremely frustrated so it's not in response to my tone), very unhelpful and overall sound like you're inconveniencing them by having a problem (a problem that they caused). The absolute worst company, avoid at all costs.
1/5
TrustpilotLook into Section 75 to get your money back!
Look into Section 75 to get your money back! Foxtons Stratford allowed someone (a cleaner) into our home without our approval or knowledge and then denied it once they quickly learned how illegal it is to do. First, they tried to use it as an excuse for why we were not owed a refund for the absolute filth we were provided when we arrived for move-in (drugs and alcohol bottles scattered everywhere, mold, fridge full of rotten food, dirty laundry, dishes, etc). Then they denied it ever happening, despite written evidence. Foxton's a dangerous company and they train their employees to lie to your face and participate in the scam. The same employees are constantly on their "annual leave" or "out of the office" and can not return a call or email to save a life. Attention future tenants: read the reviews the story is always the same and each truthful review is followed up with fake reviews left by Foxtons employees. If you are a UK resident look into Section 75 to get your money back!
4/5
TrustpilotHappy with Foxton's service
I have just assigned Foxton to a task of selling my property, so far am pleased with how things are progressing. My assigned assistant his always making sure All is going well.
5/5
Trustpilotexcellent property manager
we rented a flat through foxtons that turned out to be a terrible experience aside from our interactions with a great property manager Iuliana Crainiciuc. she went above and beyond to rectify the landlords many wrongdoings from not removing all her personal belongings to not having cleaned or fixed hazardous things in the flat like burnt sockets and heaters that emitted sparks. we had about 21 issues to be fixed cleaned or removed in the flat and luliana diligently followed up with contractors and the unresponsive landlord to get the issues sorted in as little time as possible. she was always available by email or phone and was always polite no mater the difficulty of the situation she was put in. she also always managed to get any issue sorted within a week or less. we are very great full to her
1/5
TrustpilotRenters Beware
Absolutely terrible estate agents for renters. All they care about is getting your money and then are impossible to contact. We finished our tenancy in September and still have not received our deposit back now in November. Will have to call them every day to chase them.
Agent replied · 10 June 2024
Dear Mr Jowitt,I am sorry that there has been a delay in returning your deposit. I can see that you spoke to one of our team today and the fund should be in your account by the close of business on Monday, the next working day.Kind regardsNick
5/5
GoogleSaad was very helpful and also very professional and made sure he only showed me properties that met my requirements. He has so much great knowledge and made the process of looking for a property to buy much easier.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotBaneen Abbas
Baneen Abbas - her approach to getting valuation was very polite and professional. She listened, followed up and worked at my pace. I don’t normally give the time for cold calling but she came across genuine and made me consider my options. She booked the valuation with the local Foxtons staff in my area and called after . She’s a superstar
1/5
TrustpilotFoxtons Letting Team very untransparent…
Foxtons Letting Team very untransparent and spread misinformation to me about my deposit return.Called about my deposit on Monday and was told my deposit was ready and will be released by the account team the same day.No word from them so I called again on Wednesday. They said they have not released it yet. So I spoke to the account leader sand she personally said that it would be released by Friday.Nothing was transferred by Friday or by Monday.I call them again on Tuesday and they said it was only released on Friday (lied to once again). She said she could sen me transaction receipt by 12 the same day. She did not send one. So I called again and asked another letting support team member and she was useless (to be expected from this team). I asked her whether I could contact the account team or she could contact them/another staff member could contact them. She said no and that only she could call sometime this afternoon, I asked what time and she said she did not know.It is now eight days and I have not received my deposit (Foxtons state this process takes 3-5 days). I recommend you consider carefully when using their agency since it is clear they have no care for their tenants.
5/5
TrustpilotRebecca is a tremendous agent at…
Rebecca is a tremendous agent at Foxton. Detail oriented and always promptly responding to requests.
3/5
TrustpilotMy experience of Foxtons as a whole has…
My experience of Foxtons as a whole has not been the best. My Section 21 was not filed in a timely fashion so my tenants ending up having to leave later. The uploading system of documents and re deposits is really hard for older non techy customers like myself. However on a good note Denholm and Carl in the lettings and deposit support were particularly helpful and professional they both get 5 stars from me … I was very grateful for both there help and understanding.
5/5
GoogleAdrian has been absolutely great. Friendly, honest and considerate. Everything you want when making a big decision like buying a new home. 5 stars!
5/5
GoogleThe team at the Stratford branch were proactive, efficient and extremely helpful throughout the property rent process. Thank you Maruf Highly recommend their services!
5/5
TrustpilotTamara is always so helpful
Tamara is always so helpful, she is always ready to help me with my enquires.
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