Foxtons reviews

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ Absolutely the best experience…

⭐⭐⭐⭐⭐ Absolutely the best experience ever Dior is incredible! I cannot recommend Dior at Foxton enough! From start to finish, she went above and beyond to find us the perfect place and made what can be such a stressful process feel completely smooth and easy. She’s so professional, warm, and easy-going she truly listened to what we needed, kept us updated every step of the way, and never gave up until we found exactly the right home. It wasn’t just a service she genuinely cared. If you’re looking for someone who works with heart as well as skill, Dior is the one. Thank you for everything.

Eman · 23 September 2026

★★★★★ 5/5

Trustpilot

Kind, responsive and accomdating

Ercan has been incredibly accommodating, responsive and helpful throughout our property search. He’s always been prompt in getting back to us and has made what can be a very tedious process feel surprisingly straightforward. A pleasure to deal with and a real credit to Foxtons.

Kyri · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank You!

My partner and I had an amazing time finding a flat with Ruben Wapnick. We had an incredibly hard time flat hunting for two months. However, he took initiative to reach out to us first and secured us our dream flat within 24 hours! We highly recommend Ruben as well as his managers Mohsen Ojany, Harriet McInnes and Alex Fleet, who helped with the facilitation of deal. Very grateful for our new home!

Ranaa · 23 September 2026

★★★★★ 5/5

Trustpilot

Accommodating staff

Athman was very accommodating, took us to many different properties and changed up where we’d go as he got to know us and what we’d like! Everything has been smooth sailing so far… and customer service has been great

Alfie · 21 September 2026

★★★★★ 5/5

Trustpilot

Ashvin was professional

Ashvin was professional, friendly, and incredibly helpful throughout the entire process. His communication was excellent, and he made everything smooth and stress-free. If you’re buying or selling a property, I strongly recommend contacting Ashvin, you won’t regret it!

Nishan · 22 September 2026

★★★★★ 5/5

Trustpilot

Had the pleasure of dealing with Mario…

Had the pleasure of dealing with Mario and Mercedes while scheduling a valuation for my partner's property. Both were friendly, professional and attentive gave us a great advice - thank you again!

Robyn · 21 September 2026

★★★★★ 5/5

Trustpilot

Great property manager in London

Foxtons has been managing the lettings of our buy-to-let properties in London since 2019. We are particularly satisfied with the services provided to us by Nomin Bat, who was assigned as the property manager for our properties approximately four years ago. With Nomin as the property manager, we have been able to be totally "hands off" and enjoy our lives as landlords earning passive rental income, as Nomin has always been proactive in dealing with all issues and matters arising from our lettings on our behalf. She is responsible person whom we could completely trust to handle all matters with our tenants on our behalf. Thank you Nomin, and Foxtons, for so many years of great services to us.

William · 5 June 2026

★★★★★ 5/5

Trustpilot

As the owner of a flat

As the owner of a flat, I struggled for months to find tenants. I tried renting it myself but mostly scammers or people who waste my time only, then worked with several agencies - including one that promised a quick result but instead damaged my flat and pressured me constantly with calls and messages, day and night. By the time I found Foxtons' letter in my letterbox, I was ready to give up.

Ewelina · 22 September 2026

★★★★★ 5/5

Trustpilot

Natasha was fantastic to work with…

Natasha was fantastic to work with during our flat search. Responsive, insightful, and genuinely invested in finding us the right place rather than just pushing listings. She was patient with our questions, honest about pros and cons, and made the whole process far less stressful. Highly recommend her to anyone flat-hunting.

Alexander · 23 September 2026

★★★★★ 5/5

Trustpilot

Proactive and genuinely willing to help

We have been extremely fortunate to have Leo looking after the letting of our property in London. As we are currently living overseas, having someone we can genuinely rely on locally makes an enormous difference. Leo is always reachable, responds incredibly quickly and never leaves a question unanswered.

Anonymous · 22 September 2026

★★★★★ 5/5

Trustpilot

Maya was extremely helpful with…

Maya was extremely helpful with securing a flat from overseas. She took her time to show us everything and accommodate our situation finding solutions to our issues. In general a very lovely person, lovelier than any other agent we’ve spoken to.

Roberta · 23 September 2026

★★★★★ 5/5

Google

“Working with De Andre was a pleasure. He found a buyer for my flat within days and kept everything running smoothly with consistent, clear communication. The process could not have been easier.”, Tom Wolfe

Tom · 16 February 2026

★★★★★ 1/5

Trustpilot

As a landlord I have incurred such poor…

As a landlord I have incurred such poor service from Foxton, they are quick to take the management fee and actually not work for it or provided a good service, so I ended up having to manage things my self and malaise with tenants. Communication is very poor, they don’t inform you where money is being deducted and why. The checking out report is extortive and does not have any holding, tenants can still contest things, which has cost me and left me out of pocket. There has been a lot of back and forth. I just need to get rid of Foxtons and not deal with them any more for my peace of mind. They cause more stress than required.

Vargini · 25 September 2025

★★★★★ 5/5

Trustpilot

Review for Mario

Mario is very professional and excellent with his job. He always provides updates and gives plenty notice before any appointment visits. Keeps you well informed throughout whole the whole process. Highly recommended

Nuran · 22 September 2026

★★★★★ 5/5

Trustpilot

Libby Maina excellent agent

I would like to mention that since one of your agents (Libby Maina- Guilford office) started to be the agent that dealt with my property, my view of Foxton totally changed from poor management to excellent. Libby is very professional, prompt, helpful, and deals seriously with every issue.

Afnan · 5 June 2026

★★★★★ 5/5

Trustpilot

Staff

I had a really good experience with the letting agency. From the beginning, Adam was helpful, professional and responsive and made the process of securing our new him feel straightforward.

Villas · 22 September 2026

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy.I honestly believe the ratings here are based on the first rental experience of getting a flat, not the experience of being a tenant under Foxtons. They are incompetent, rude and conniving at best. I caught them in multiple lies during my tenancy by discussing things with my landlord and they definitely just want money and not to maintain a good working flat.A lady from Foxtons St Johns Wood was especially unhelpful, but the branch also didn't help as there didn't seem to be more capable people to jump in when needed.I could go on about everything that went wrong, but to be honest, there were at least 30 instances ranging from leaks to heating not working for 5 months, so it's not worth the time. If you are unsure whether to rent with them, I'd steer away.Oh and one last tidbit - I got asked £900 back of my deposit at the end of the tenancy for things that were already broken when I moved in. The only reason I didn't get ripped off was because I filmed the entire flat when I moved in so I could prove they were trying to get money off of my deposit.

Helena · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

We have very good experience with Jemma Watts ever since Foxton was Imagine group. Jemma is really hard working, a true star, whenever you call her, email her every time ready to help and willing to help with problem solving as well.

As · 5 June 2026

★★★★★ 5/5

Trustpilot

London's best

I had a great experience with Lucas and Leo. They were both very helpful, professional and friendly throughout the whole process. Communication was excellent, and they made everything much easier for us. We really appreciate all their help and support. Highly recommended!

Lucieber · 21 September 2026

★★★★★ 5/5

Trustpilot

Good experience

Maya was super helpful and made the whole experience so much smoother. Nothing was too much to ask for. Thank you so much!

C · 23 September 2026

★★★★★ 5/5

Trustpilot

I was looking for a flat on short…

I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.

Sof · 21 September 2026

★★★★★ 5/5

Google

Waquas Awan made the whole process of buying my first home incredibly smooth. I initially wasn't sure what my exact requirements were at first and kept changing my mind, but he was patient, supportive, and always ready to adapt. He helped me narrow things down and quickly found a flat that ended up being perfect for me. Waquas also made sure everything was sorted in time before the stamp duty change this year, pushing things along when needed and keeping communication clear across all parties. Friendly, knowledgeable, and proactive - I genuinely couldn’t have asked for a better experience. Highly recommended!

Josh · 27 April 2025

★★★★★ 5/5

Trustpilot

Maya was very helpful and efficient in…

Maya was very helpful and efficient in helping us secure accommodation. She made the process quick and easy to understand.

Luke · 23 September 2026

★★★★★ 1/5

Trustpilot

A Detailed Cautionary Tale for Tenants and Landlords

Below is a detailed account of our profoundly disappointing experience with Foxtons whom we dealt with during our three-year tenancy in London. My husband and I have been renting properties in London for the past 15 years, dealing with various agents. Unfortunately, our experience with Foxtons has been the most disappointing and frustrating of all. Upon moving into the property in 2020, one of the first problems we encountered was a significant rusty hole on the edge of the bathtub, a clear result of water damage. We had explicitly requested this issue to be fixed before signing the contract, as it was causing visible damage to the adjacent wall also. Despite our multiple emails and calls, Foxtons/Landlord ignored our requests, dismissing the problem as merely aesthetic and insisting that we could live with it. Three years later, the bathtub issue escalated when it started leaking. A specialist sent by Foxtons confirmed what we had suspected all along: the entire bathtub had been leaking for years, causing the large hole. Foxtons or a Landlord had neglected this critical issue, causing further damage and inconvenience.Additionally, the property had a strong odor of cigarettes and other unpleasant smells when we moved in. Attempts to ventilate the living room were futile, as the windows were sealed shut. During the COVID-19 pandemic, this situation became dire and was exacerbated by Foxtons' lack of response and assistance. We endured six months of passive-aggressive behaviour and unresponsiveness before the issue was resolved. It took 5 min to unseal one of the windows. This situation has caused us a lot of anxiety and impacted our mental health. Additionally, the overall state of the property was far from perfect. There were cracks on the walls, and they were visibly dirty when we moved in, a condition we meticulously documented on the first day. Furthermore, a moldy and dirty sofa and chair were left in the kitchen, posing serious health and safety concerns due to the extensive mold growth. Frustrated by Foxtons' lack of response to these basic issues, we took matters into our own hands. We sought the landlord's permission to paint the living room walls at our own expense and professionally cleaned the sofa and chair, even replacing their covers ourselves.Upon moving out after three years, our ordeal continued. Foxtons sent us a claim for £1,500 via ZERO DEPOSIT, based on a check-out report that was astoundingly inaccurate. Remarkably, we had never received a check-in report, that should have been provided by Foxtons upon moving in. The check-out report was filled with ludicrous errors, such as labelling a sofa as missing despite it being in the photos they took themselves for the checkout report…. They attempted to charge us for items that were never missing, and for pre-existing cracks in the walls and structural wear and tear that had been present since day one. Fortunately, due to our meticulous documentation and detailed records, our evidence exposed Foxtons' mistakes and lack of professional support to tenants. As a result, the claim was reduced to £50, covering the cost of missing bulbs, which we deemed fair. This was a ridiculous waste of time for so many people involved in this process. In conclusion, our experience with Foxtons was marred by their failure to address critical issues, unresponsiveness, lack of fundamental documentation, and an astonishing lack of attention to detail during the check-out process. This ordeal had a significant impact on our well-being and mental health. I strongly urge prospective tenants and landlords to exercise extreme caution when considering Foxtons as their property management agency. We hope that our detailed account serves as a warning to others.

Lucy · 7 November 2023