Foxtons London reviews

★★★★★ 5/5

Trustpilot

I overpaid my rent accidentally £1000…

I overpaid my rent accidentally £1000 on top of my rent and I was in desperate to get my money back . Even though the money was out from my bank buf I had been waiting the money to be cleared from Foxtons account so they can refund however Layla Mohamed speeded up my refund process after sending several emails and she was patient ,compationate and listen ny concern . She was polite and dealt my issue instantly. She was the only one who picked up my issue . Many Thanks Layla and keep the work up . You are doing an excellent job!

Janaa · 5 June 2024

★★★★★ 5/5

Trustpilot

We recently worked with Foxtons

We recently worked with Foxtons, to rent out our property, and we couldn't be happier with the experience. From start to finish, they were professional, efficient, and attentive to our needs.Morgan was assigned to my property and he was very knowledgeable about the rental market in the area and provided valuable insights into setting the right rental price. He was proactive in marketing our property, ensuring that it received maximum exposure to potential tenants.When it came to showing the property to interested tenants, Morgan was punctual, courteous, and respectful of both my property and the tenants. They conducted thorough background checks on potential tenants and kept me informed throughout the process.Once a suitable tenant was found, Morgan handled all the necessary paperwork and made sure everything was in order. Morgan and Ranjit were responsive to any questions or concerns I had and made the whole rental process smooth and hassle-free.I highly recommend Foxtons to anyone looking to rent out their property. Their professionalism, attention to detail, and dedication to customer service truly set them apart from other rental agents. Thank you Morgan and Ranjit for a job well done!

Karema · 2 June 2024

★★★★★ 5/5

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Working with the Herts Foxtons

Working with the Herts Foxtons Property Management team has been a genuinely positive experience. Kelly, Jemma, Colleen, Joshua and Qasim are all a joy to work with on a daily basis and have always found the team to be friendly, professional, and incredibly supportive. It's clear they genuinely care about providing a high level of service and supporting both clients and partners.

Danbro · 5 June 2026

★★★★★ 5/5

Trustpilot

Thank you Ketan Sudra & Maliek Lawson!

I can’t compliment Ketan Sudra and Maliek Lawson enough for the their experience and expertise in the Lettings market. They recently helped to let out my flat and were able to really go out of their way to help me achieve the letting under specific requirements that I had. They were always very prompt to respond to my calls and queries and were able to help each time an issue came up. They both really are the best of Foxtons that I have seen to date! Thank you Ketan and Maliek for your tireless efforts and help.

E14 · 30 May 2024

★★★★★ 1/5

Google

We had Foxtons in to value our house (we had advised Foxtons that we would be putting the property on the market once works on the house were completed and would contact them when we were ready to go) They litereally would not leave me alone and the calls were constant dispite me telling them that I would contact them they bombarded me with calls. We ended up going with Hart as Hart were offering a much lower fee and valued the property higher at which point Foxtons offered to up the value of our house. They simply would not take no for an answer, the harasing calls were honestly what put me off these guys. The last call I had from them the guy told me that he had driven past my house and seen the Hart sign which was so creepy, who just drives past peoples house like that?. In the end I had to block their number to stop them calling. A friend of mine selling her house had the same experience with the harassing calls. Really unprofessional sorry to say.NegativeProfessionalism

Julie · 12 June 2021

★★★★★ 5/5

Trustpilot

Successful sale.

I had my property valued last year. I went to an Estate Agent who valued it higher than Foxtons. My Agent ( DA !! ) was not communicating nor acting on my instructions. Very annoyed. From day one Blaval of Foxtons was calling, if he could help. Finally after a lot of frustration dealing with DA agents, I handed our the sale of my property to Foxtons. The best move ever. Blaval of Foxtons was in constant contact with me throughout. Chasing up buyers and offers. I succeeded and am very happy with the outcome. Thank you Blaval and Foxtons.

Naran · 9 May 2024

★★★★★ 5/5

Trustpilot

Rental Payment to Landlord…

I had to call Foxtons Letting Support to correct a mistake in rental payment. Instead of transferring the whole of six-monthly rent paid in advance by the tenant, as per the rental agreement, only one month rent was to be paid into my account. I spoke to Adriana Daley, Letting Support Consultant. Adriana was very polite and efficient in sorting out the problem and assured me that the whole amount of six-monthly rent would be transferred to my account. Please convey my thanks to her. Mohamed Habib. Landlord. Flat 167 Park West, London W2 2QP.

MAK · 18 April 2024

★★★★★ 1/5

Trustpilot

Disappointed service from Foxtons

I thought big name company like Foxtons are more professional. When we gave offer for the property they lied to us about yearly maintenance and years left on lease. Maintenance was double what they said and almost 10 years less on lease what they said. The vendor accepted our offer and they still went back on the market without even telling us. Constantly pushing with emails and phone calls to sale our house with them and we were clear that we will stay with our local agents. My last email was replayed after almost 3 weeks. It looks like their police is to go with quantity and not quality. Shame.

Damir · 8 April 2024

★★★★★ 5/5

Trustpilot

Roberta is wonderful!

Writing this review purely for my initial interaction with Foxtons after 6 or 7 years. Roberta was so friendly and wonderful to speak to. She was calm, listened really well and asked more questions on certain points to ensure she can tailor her or her team’s rental recommendations specifically to my preferences. They’ve hit a goldmine with having someone like her greeting customers on the phone because I now don't want to rent with another estate agent.Thank you Roberta!

Bery · 24 April 2024

★★★★★ 5/5

Trustpilot

Michael Chamberlain and his team were…

Michael Chamberlain and his team were amazing throughout. It took our property a long time to sell with a number of bumps along the way. They went above and beyond to find potential buyers and helped us stay positive about the process. Nothing was too much trouble for them and they kept in touch throughout. We have now found our dream home and I would like to thank Michael and his team for helping this to happen.

Darren · 30 May 2024

★★★★★ 5/5

Trustpilot

I have always had a great experience…

I have always had a great experience with Foxtons, both as a tenant having them as managers and as someone looking for a flat. The agent Yasmin recently has been amazing; it’s her kindness and availability that really made her stand out!

Elena · 23 September 2026

★★★★★ 5/5

Trustpilot

Abbas - Thank you!!!

After enquiring with some many different properties, we got a phone call from Abbas. From that very professional, friendly and eager phone call the journey with securing our flat was nothing but smooth. Abbas made himself available to show us the property again after a couple of days and made sure that we were guided through the rental process. Extremely rapid response to any of our queries. Definitely recommend Abbas if you’re looking for a property, he’s your guy!

Mr · 21 March 2024

★★★★★ 5/5

Trustpilot

Sephora and her service

I recently had the opportunity to use the services of this agency, and I must say that my experience was exceptional. From the moment I contacted the agency ultil now, the service I received was absolutely fantastic.I want to particularly highlight the assistance provided by Sephora, one of the team members at the agency. Sephora was not only friendly and courteous at all times but also demonstrated a deep understanding of the rental process and was willing to assist at every step of the way. From answering my initial inquiries to facilitating the process for me and my boyfriend, Sephora went above and beyond to ensure that my experience was amazing. I was especially impressed by her professionalism and willingness to go the extra mile to ensure my satisfaction as a customer. Her helpful attitude and attention to detail were truly commendable and greatly contributed to making my rental experience very positive.In summary, I would highly recommend this car rental agency to anyone looking for high-quality service and a seamless experience. Thanks to Sephora and the agency team for their excellent service and for making my trip even more enjoyable.I will definitely be returning in the future!Daniela Gonzalez

Daniela · 29 February 2024

★★★★★ 5/5

Trustpilot

I have had the pleasure of having…

I have had the pleasure of having Foxtons Battersea fully managing my tenancy for the last couple of years. They took over a property agency, and I got the same property manager we had, Kerry Davis, who was, I must say, excellent. She was always kind, responsive and professional to us. We are really glad we had the luck of having her as our property manager. That being said, I can recommend Foxtons especially Battersea branch.

Sinisa · 30 April 2024

★★★★★ 5/5

Trustpilot

Ashleigh Fisher - Battersea

Ashleigh Fisher - Property Management - Battersea.Ashleigh came into Foxtons via an acquisition and I have worked with her for over year. She is very diligent and maintains a good relationship between tenants and landlord. Despite running a large portfolio of properties she keeps on top of a never-ending list of maintenance jobs and has good relationships with a number of key contractors.Over the last five years I have had a number of people managing my properties and Ashleigh is by far the strongest and most empathetic.

Douglas · 8 February 2024

★★★★★ 5/5

Trustpilot

Ahmed Moallin

Ahmed has been brilliant from start to finish in my interactions with him. Our experience with Foxtons (nothing to do with Ahmed), has been a very mixed bag in terms of their customer dealings and discretion, for reasons that I have shared with Foxtons.Ahmed, on the other hand, has been exceptional and open and really helpful in getting us to market our property. The five stars are for him for helping us reinstate the faith we had in Foxtons.

Malini · 28 February 2024

★★★★★ 5/5

Trustpilot

Moving home for me has always been…

Moving home for me has always been depressing but Foxtons made it easy and catered for all my necessary needs and criteria. Imogen from Foxtons Victoria went above and beyond to find my partner and I a place to call home. She was very professional and is an amazing negotiator. I highly recommend anyone looking for a place to rent to reach out to her and to Ben. Both helped us secure a great flat in our desired location.Thank you Foxtons!!!!

Kajaal · 6 February 2024

★★★★★ 5/5

Trustpilot

Services of Jaina Vekaria

Jaina has worked extensively for me in connection with my property which is under a Foxtons rental agreement. She is one of the best (probably THE best) services manager who has ever handled my properties in London. She is always highly responsive; she maintains excellent relations with the tenants; but most of all she protects both their interests and mine, keeping them happy and making sure that the property is always properly maintained. I feel really blessed and lucky to have her working for me - and Foxtons should be proud to have her on their team. Many thanks Jaina!

Kevin · 29 October 2019

★★★★★ 5/5

Trustpilot

Aga Witkowska Review

Aga Witkowska - Property ManagerIt was lovely working with Aga. She is quick to respond to any issues we raised and able to sort them out swiftly. As a new resident here in this country, we believe that she was able to provide service we can trust. She is that kind of a person who is not only your property manager but also the one you can easily get along with. For us tenants, Aga is valuable member of your team.

Rommel · 3 February 2024

★★★★★ 1/5

Trustpilot

Greedy and Inhumane

I feel sickened by my experience of dealing with Foxtons, it's been truly awful and the worst part is that it's not over...or maybe the worst part is having £12300 taken from us by this monster of a company. We signed a contract to move into an apartment in November, our move in date was set for the 12th of Jan...6 days after signing the contract something terrible happened to us and we knew we wouldn't be able to move in, which was heartbreaking as it's a beautiful flat. We shared what had happened with Foxtons, which was deeply personal, and asked if there were a cooling off period (we'd only just signed the contract) or any compassionate grounds to minimise the cost of terminating the contract. We were told that we had two options, one was to pay 7% + VAT of the total rent for the 2 year period we had singed up for, or we could re-rent the property ourselves via Open Rent - which in reality was impossible as we were then told we were not allowed to arrange viewings of the property. So we paid the 7%+VAT which was over £7,000 and walked away just wanting to put it all behind us. That was in November...the property was re-listed in December. Foxtons then proved unable to rent the property (which is so gorgeous, and in a great location) before our intended moved in date of 12th Jan...we didn't receive any updates from them that they were struggling to rent the property, we heard nothing, my boyfriend emailed and called over this period and no-one got back to him. I then received an email today from a generic no reply account saying that we were due to move out of the property on the 14th of March and have we had the property cleaned etc...the property we never moved into or got the keys for!! So this was Foxtons careless way of telling us that the property has now been re-let but not until March!! Which means according to them we owe another £6,400 in rent. We are so insignificant to them, that amount of money is so meaningless to them that we don't even get a correctly worded email or a phone call. I feel so stressed and anxious and violated by these people. We also know for a fact that the pervious tenants have had to pay them off as they left slightly early...plus the landlord has been charged thousands of pounds of admin fees...plus they now do have new tenants who would have paid another £7,000 deposit and will be paying rent over the remaining two years we have paid 7% of the rent for...so Foxtons are raking in all of this money for one property that is currently sitting there empty. I really don't understand why the Government doesn't regulate this sector, the greed, the arrogance, the lack of human response is deeply disturbing.

Customer · 31 January 2024

★★★★★ 5/5

Trustpilot

Great Property Manager!

I had a good experience with Foxtons for my first tenancy in London, and always found their portal as well very easy to use and handy to keep record of paperwork and reports. In particular our Property Manager Tanya Branco has been amazing and always available when we needed her. Very quick at replying and also she was very good at handling the communication between us and the landlady when there were issues. We always felt she supported us to make our experience the most smooth and enjoyable even when in difficulty.

Maria · 26 January 2024

★★★★★ 5/5

Trustpilot

High levels of support

As a tenant, I've had the pleasure of dealing with Aga and I have to say that she is great in her job! Not only is she professional and efficient, but she also has a genuine caring attitude. She has helped me solve several problems that I have been facing with my flat and she has been my constant 'bridge' with my landlord. She is available through multiple channels, respond promptly, and explains things in a way that's easy to understand. If you're looking for a reliable, responsive, and caring property manager, I highly recommend Aga at Foxtons!

Anastasia · 19 January 2024

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 5/5

Trustpilot

Property Manager - Tony Chan - Excellent

Tony Chan is the property manager managing the rental of my flat. This year, we had a water pipe burst on the floor above causing damage to my flat. Tony Chan worked very hard every step of the way managing and organising the communications and repairs with the management company, contractors , tenants and myself. We consider ourselves very lucky to have such an excellent property manager in Tony Chan. He is also quick to respond to any queries and is super helpful.Thank you Tony Chan for your continued management and support. We highly recommend Foxtons because of Tony Chan.

Phil · 21 December 2023