Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFoxtons have managed the property since…2021
I have had a leak from the plumbing in my property which has gone through to another flat and damaged their property, foxtons hasn’t even sent anyone out, one plumber arranged to come and didn’t show on that day, haven’t heard back since from him over 2 weeks, I’ve told foxtons and they haven’t even replied, the leak is still dripping, I have no access to cold water on a bathroom and foxtons have gone mute!Foxtons have managed the property since I moved in 2 and a half years ago, the flat was filthy on moving in day, they said I can live with over 30 screw holes in the walls from previous tv cabinets etc! the inventory was complete lies saying it was professionally cleaned when it hadn’t been and the landlord had to pay me to do it after made them. This company should be investigated, it seems they weren’t expecting the tenant to read and look at the photos they had used. After I contacted them they did say they were wrong and I was right, BUT the inventory couldn’t be changed unless the landlord was to pay for it! So a landlord needs to pay for an inventory twice for it to be correct? Headshaking Honestly I moved into complete nighmare - and foxtons said I had signed up so had to stay. Over the last year I have had no heating in the living room, it’s a fan coil system, the flat is full of draughts, and it is freezing, I send photos of the temperature in the property amd foxtons have taken year to half rectify it - sorting out the heating, but haven’t sorted out the draughts, they expect me to heat the property 24/7 todays electric prices to deal with these draughts, have asked for a surveyor or an expert to come out and they have never done it, the property manager has never attended the property even though I have begged her, she thinks she knows everything, yet it’s down to her why I’ve been living cold for over a year - whilst paying full rent, and being stressed and miserable.My experience is a disgrace, and it has come to a point where I will demand compensation for the living conditions that I’ve had to incur, which is below the government guidelines,The contractors they use are also poor, landlords paying for 2 visits as contractors don’t do the job properly, every contractor leaves the place dirty etc, marks walls, floors, some turn up on time, some show up when they like, others don’t show, one contractor told me that they have even been given the price of another contract before they have seen the job, Even the foxtons yearly property accessor could see the problems I had been reporting, but the property manager won’t leave the office !I would not be happy if I was a landlord to be basically rinsed by foxtons on maintenance costs and repairs,And as a tenant - expect nothing done for you, unless it’s satisfactory to a slumlord or a landlord of you are really lucky. They even had the cheek to say my landlord was ‘gold standard’ or something - yeah ok, he’s just rented me out a filthy flat, and not had anyone check it.I want to give the flat back in the condition o got it in, mark all the walls, stick 40 screws plugs back in the walls, it’s been that bad.
Mike · 28 December 2023
★★★★★ 5/5
TrustpilotFoxtons have been amazing with finding…
Foxtons have been amazing with finding a tenant in time, keeping us informed all throughout and making the whole process so simple. A special thanks to Alanis Lazaro, our Property Manger, who is attentive, friendly, efficient and simply the best. We couldn’t have asked for anyone better.
ADA · 13 October 2022
★★★★★ 4/5
TrustpilotEmily Dickson
I’ve only been with foxtons for a couple of months so far but the service and communication has been good. Emily Dickson has been very helpful and quickly resolves any issues.
Alex · 18 January 2024
★★★★★ 1/5
TrustpilotBad Service
Do not approach a property being handled by Foxtons. This was my first and last experience with this company. Severe delays in responses, no communication, so much so that the property reception wasn't notified about my tenancy start by Foxtons. Improve your service, and hire people who are better at customer service and communication, possibly people who understand that customer satisfaction, especially from customers who are individuals moving to a new city, is essential for forming long term client relationships. I would never approach Foxtons again for a property letting.
Humza · 27 December 2023
★★★★★ 5/5
TrustpilotReliable
The flat I rented is managed by Foxtons, specifically by Heather Clarke from Foxtons Tower Bridge. Heather is reliable, fast response to any queries / issues, and have actually been very helpful throughout my tenancy.
Langganan · 16 October 2023
★★★★★ 5/5
TrustpilotKerry Tomlinson has been looking after…
Kerry Tomlinson has been looking after our properties for several years now and has always been responsive and gone the extra mile to make sure that any issues get resolved quickly.
Jan · 16 January 2024
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service. The team are extensive and skilled. Very proactive and responsive. I dealt with Kingshuk Dasgupta and Mustaq Ahmed in the Stratford Office, and they have been super helpful. Highly recommended.
Tim · 1 December 2023
★★★★★ 1/5
TrustpilotDisgraceful
This agency epitomises unprofessionalism. Their pushy sales tactics and relentless pressure to sign agreements is appalling. They are manipulative and dishonest and amongst other techniques employ immoral strategies, like showcasing properties they know you won't like, followed by showing you your dream property (that’s above your budget) to manipulate your choices. Their culture is so sales driven and so pushy it borders on harassment. I'm skeptical of the authenticity of positive reviews on here.
Consumer · 27 April 2024
★★★★★ 5/5
TrustpilotSmooth experience
Smooth tenancy and moving out experience in our 2 years of stay. Tony Chan from the property management APAC team has been our agent and he has been quick to respond to any issues I posted on the Foxton web portal. We have had a bathroom leak issue which was quickly tackled, even our carpet was replaced with a new one. Our oven was dying and a new one was delivered and installed quickly. We have had our move out clean organised by Foxtons and had all our deposit back with no issue. Overall a smooth and positive experience!
Jeaniffer · 22 December 2023
★★★★★ 5/5
TrustpilotOllie Lowe at FOXTONS has been…
Ollie Lowe at FOXTONS has been exceptional to work with. Professional and polite, grateful for his communications during the process of putting our flat up for rent.Would highly recommend, left in no doubt he will go far!Thank you Ollie.
Emma · 26 June 2023
★★★★★ 4/5
TrustpilotFoxtons is a very large organisation…
Foxtons is a very large organisation based in London, with many branches, service departments and employees. From my recent experience, I have nothing but good things to say about Ms T Branco - she has been amazing in liaison between landlord and tenant, striking the firm but fair balance between the needs and demands of both.I have met a number of Foxtons team in different departments, and Victoria and Tanya have always stood out as team members who love their jobs and so put that extra effort into looking after their customers.
CaD · 14 December 2023
★★★★★ 1/5
TrustpilotAbsolutely terrible service at renting…
Absolutely terrible service at renting . If I relied on Foxtons , I’d be homeless right now . Constantly showing my properties out my budget telling me that it’s not possible to go lower despite me querying about properties they had posted online . If I did rent through them , it would likely be an mis-sell , overpriced and possibly too late to the point I would have had nowhere to go as I had to vacate the property I was at . Very unprofessional as I was booked viewings which would get cancelled last minute .
Blue · 10 December 2023
★★★★★ 1/5
GoogleVery bad customer service. All they care about their fees. Once they deposit their fees in their account , they don't wanna know you. The tenants they find, they are not great tenants either. The tenants they found for me they have been rude to me many times. I WILL NEVER WORK WITH THEM AGAIN.
Lutfiye · 12 June 2023
Agent replied · 11 June 2024
Hi Lutifye,
We've reached out to our Stratford office, and understand that the tenants passed all of their referencing and references were shared when this tenancy took place. Unfortunately we cannot control tenants behaviour once they are in a property.
We are sorry to hear you don't wish to work with us again, we hope one day you may change your mind on this, and we can try to find the perfect tenants for you next time.
Thank you.
★★★★★ 5/5
GoogleFoxtons Stratford has been amazing. I was struggling to understand the Licensing in London and Sophie went above and beyond to help me find something. Really appreciate all of her help and would definitely recommend this branch to everyone.
Anjola · 12 June 2023
★★★★★ 5/5
TrustpilotGabriella P.
Had a grear experience with Gabriella P. Some external challenges in the purchase procees, but Gabriella kept the deal on track. Thus closed the deal and is completed. Very experienced real estate agent in Covent Garden area.
Andre · 6 August 2023
★★★★★ 5/5
TrustpilotAdonis Nathaniel-Ridge
Adonis Nathaniel-Ridge has been in touch with me a few times to help with letting/selling my flat. He is THE most tenacious, energetic, charismatic, lateral-thinking property specialist I have ever spoken with.
Tony · 7 December 2023
★★★★★ 5/5
GoogleSophie was really great with us, very responsive and able to answer any questions we had, even managed to get us a viewing last minute with some difficult tenants which we really appreciated!
Clarissa · 14 November 2023
★★★★★ 5/5
TrustpilotThere is a fantastic vibe from this…
There is a fantastic vibe from this team of professionals. Mohsen and Rami helped me get through major obstacles in the process with a full steam of energy and initiative. I couldn't expect better.
Efrat · 18 October 2023
★★★★★ 5/5
TrustpilotGood experience with Will at Foxtons Built to Rent
Will at Foxtons Built to Rent is very professional and friendly, might be the best agent I have ever been with? I didn't have to worry anything as my mate Will got it first and ready for me. Thank you Will!
Yang · 5 April 2023
★★★★★ 5/5
TrustpilotThank you Thasmina Ahmed property…
Thank you Thasmina Ahmed property manager at Foxtons.You were professional and informative. Nothing was too much trouble. You answered all my questions and was supportive in passing me on to who I needed to speak to.
Sandra · 25 August 2023
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Antony Kler on the auction team. It was a stressful two weeks getting everything sorted, but Antony was always on the phone, happy to help and provide reassurance.
Issy · 18 September 2023
★★★★★ 5/5
TrustpilotDylan's service
Dylan Barea was extremely helpful and diligent when showing be a number of great properties. He also took the time to get to know me and went out of his way to accommodate my busy schedule. Highly recommend working with Dylan to find your property!
Customer · 13 November 2022
★★★★★ 5/5
TrustpilotFoxtons Sutton were very professional…
Foxtons Sutton were very professional and proactive throughout the sales process and always managed to present quality viewers. William Campbell and Jennifer Addo in particular were superb and always went the extra mile to reassure me and secure my sale. Well done to them both!
Ryan · 12 November 2022
★★★★★ 5/5
TrustpilotEllis is a pleasure to deal with .
Ellis is a pleasure to deal with .He listens and actions quickly… better than other Peolpe in his team that I have dealt with . Thank you Ellis 5stars for you .🙏
Eugene · 29 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
