Trusted Agent profile · London
★★★★★
2,029 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,029 reviews on two platforms, including 448 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Foxtons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI worked with a few Foxton’s agents and…
I worked with a few Foxton’s agents and Kiya Moralez was the agent who really went above and beyond to find my family the right property.She showed us more places in person than anyone too.Thanks Kiya!I hope to work with her for our next property.
5/5
TrustpilotI was sceptical engaging Foxtons again…Thank you Tamara
I was sceptical engaging Foxtons again as my last experience a few years ago wasn’t great. Tamara was attentive, very responsive and exceeded my expectations. Thank you again for all your efforts.
1/5
TrustpilotNever again talk to foxton
I have received a letter from Foxton manager called Miriam estehardi then I saw the letter mentioned you can call valuation when I call office I try to talk to that person who sent me the letter but staff were so rude and unpolite they did not want me to talk to the manager and then I try to call and say what can I do to know the talk to her but none of them were helpful and also one of them was mimicking my accent, I will never use the service
1/5
GoogleAll I can say is the service is way below 0. After 2 years renting one of their houses and 50k+ left while living there, they ripped us of with the deposit. Basically repaired the house with our money and blaming us for things we have never done. Not to mention leaving us every Christmas for a week without heating and hot water. AVOID AVOID AVOID, run away while you haven't signed any of their contracts. All the best to ones already in contract with them.
Sorry to hear this Yavor. We take the feedback of all of our customers very seriously and will take a look into why some processes may have failed on this occasion. Please get in touch if you'd like to provide us with more information.
5/5
TrustpilotMy flat needs refurbishment
My flat needs refurbishment, Ms Lauren Manuel has been very helpful with getting different quotes, visiting the property during the refurbishing, communicating with constructors and also effectively negotiated with some refurbishing works for less money.
5/5
GoogleFoxtons Stratford helped me find my dream home. Whole process from first viewing to completion was very smooth. I booked a viewing only for 1 property, however Mustaq showed me 4 others one of which I ended up liking more than the initial …
Thank you Jennet Hojamgulyyeva for your review. We are pleased to hear your property search went well. … More
1/5
TrustpilotHugely Unprofessional.
I had added my number to Foxton’s database to be alerted to new properties to buy. Received a call from an agent who offered to put me in contact with their broker of choice. I stated I had already decided on a mortgage advisor due to recommendation. I had to reiterate this point three times as he kept trying to overrule me, to the point I asked for my number to be removed from the database - he then became rather unpleasant.Perhaps respect buyers’ choices and don’t be overbearing as you have just lost a customer.
5/5
TrustpilotAga Witkowska - excellent property manager
Aga has been our property manager in the past 15 months. She is incredibly professional and effective and always communicates in the friendliest way possible. She is highly responsive and helps getting things solved in a timely manner. We are very happy to recommend her!
5/5
GoogleShamela is the best one to find a property for you she did a huge lovely effort to insure i get what i want and spent big time to serve us For sure if i need another stay in london i will contact her Best wishes for youPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAmazing service
Amazing service! Shadie Collishaw was extremely helpful in helping us find the perfect apartment. She was always available to answer all our questions and made us feel extremely supported in our decisions. Super approachable, friendly and helpful! Will definitely be using Foxtons again in the future!
1/5
TrustpilotBreach their own contracts
I have been through and over and under and around everyone at this sham of a company trying to get done what is right. Part of the rent was unpaid for a month which UNDER THE TERMS OF THEIR OWN CONTRACT is grounds to be able to take back my property (it states 14 days). They replied saying that it was in fact TWO months (their contract is ilegal and wrong) and so I waited. It has now been THREE months and the amount is STILL unpaid and they are still refusing to take any action because it will cost them money. They do not care about their customers AT ALL. AVOID. AVOID. AVOID. I will NEVER use this bunch of clowns again.From THEIR unenforceable, false contract verbatim:The following clause details how the Landlord can regain possession of the Property if the Tenant breaches terms contained within this Agreement. The wording is required by the Housing Act 1988 (as amended) in order for the Landlord to rely on the various grounds for possession listed in Schedule 2 of that Act. For the avoidance of doubt this clause does not affect any rights of the Tenant under the Protection from Eviction Act 1977 and therefore the Landlord cannot evict the Tenant or re-enter the Property without first carrying out the correct possession procedures through the courts and obtaining a court order.19.1 If at any time:(a) the Rent, or any part of it remains unpaid for 14 days after falling due, whether formallydemanded or notOUTRIGHT LIES!!!!!
5/5
TrustpilotOn the 18th of September 2024
On the 18th of September 2024, I got a message “Hi Jason, Attiya here from Foxtons. Please give me a call on 020 8432 7228 in regards to the sale of your property on Glengarry Road. Kindest regards Attiya Foxtons”, on my phone, signalling the beginning of my journey to sale my rental property on Glengarry Road.Estate agents often bear the brunt of negative perceptions, but this story takes a different turn. Attiya wasn't just any agent; she was a beacon of support and efficiency in a process often marred by complexities.The need for a lease extension emerged as a hurdle that could have derailed many. Yet, Attiya stood as a pillar of strength, helping me navigate through these highs and lows with remarkable acumen.Throughout the sales process, Attiya's dedication shone brightly. Her proactive approach, from chasing down necessary documents to ensuring the flat's warmth during a cold snap, spoke volumes of her commitment.As the sale neared its completion, Attiya's efforts culminated in a gesture of exceptional service, personally offering to deliver documents to freeholders for signatures (not that it was required in the end), a testament to her dedication.With every challenge adeptly handled, the journey drew to a successful close. The sale is set to be complete on January 19th.Attiya Razaq of Foxtons redefined my perception of estate agents. Her unparalleled support, exceptional service, and relentless pursuit of excellence facilitated a smooth sale and forged a story worth telling.
1/5
TrustpilotRude
I was contacted by Dasmesh Sandhu who was interested in renting my property He hung up on me and had no curtesy to return the phone callI called him back and emailed this, both three times, to which he completely ignored
Hi B S,We are sorry to hear about your experience, we take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further.Sophie,
1/5
TrustpilotStaggeringly useless
Staggeringly useless, negligent and dangerous. I couldn't despise this organisation more, they are the epitome of businesses pursing profit above all else and doing nothing of the service they are engaged to perform. Foxtons completely ignores when their managed properties flood neighbours below, even if said water is pouring through live electrical sockets. Won't lift a finger to help, and clearly have no understanding of the law of agency, as everything is met with a standard "we'll have to talk to the landlord" response, which is no concern of mine, and a feeble delay-tactic response so they can get back to doing precisely nothing - per the law, YOU ARE THE LANDLORD, and you are acting negligently.
1/5
TrustpilotShocking customer service
I had rented a property from Foxtons for 4.5 years and moved into a new property which was managed by Foxtons. We had to do a change of tenancy for both properties which I would get calls about daily, asking me if I had. Once I had found someone I got radio silence for 2/3 weeks, forms were sent to me at 5.15pm the Friday before Christmas. When Foxtons reopened, I tried to call and call to get update but it just goes straight to voicemail. Not one of my emails had been replied to. On the 5th January everything looked like it was coming together and I received an automated email on 7th to say “congratulations you can move in tomorrow”. I organised a van and someone to help me move on the morning of the 8th to be told it was an automated email and it shouldn’t have sent (he also laughed whilst telling me this). My Foxtons also said I was “in tenancy”. He then went to speak to his manager and confirmed i could move in. Great, ive moved. I then contacted the guy who was taking over my old tenancy (which I’ve also paid for) for him to tell me he hasn’t actually moved in yet because he can’t get hold of the property manager… AGAIN! When they want something off of you they won’t stop but when you want something from them you can’t get hold of them for days. They are honestly useless communicators and just couldn’t care less!
5/5
TrustpilotAdriana was extremely helpful
Adriana was extremely helpful, professional, and attentive. We needed to ask for help regarding some referencing and she went above and beyond to assist us. True superstar.
5/5
TrustpilotSarah from Foxtons was simply an…
Sarah from Foxtons was simply an amazing lettings agent, absolutely recommend! Having talked to so many agents from different companies across London, she was the only one that truly took an interest in helping us find our ideal home, took the time to understand our interests and recommended appropriate properties. She stayed positive after a few that didn't work out, so we felt we could be honest on our expectations for a properly.I cannot recommend Foxtons enough, if you ever need help with a letting, ask for Sarah, she is simply great!
5/5
TrustpilotResponsive and transparent
John Zhuang was very responsive and helpful even with managing clients who are based abroad. He was very transparent and helped urge the sales process along with the solicitors. Would recommend him as your agent.
5/5
TrustpilotGood customer service from Callum
I have just had a phone call from Callum Mason- Byrne. He helped me decide to ask for increased rent from my rental property even though he was not going to benefit himself. He e-mailed details about the rental reform bill which promoted me to ask for increased rent . He has followed up with further phone calls and I would be happy to ask for his help in the future when my current tenant ( s) leave. Thank you for your professional help
5/5
GoogleI had a great experience with Foxtons Stratford Branch! Sophie was incredibly friendly and professional! She answered any queries and concerns we had with swiftness. She was vital part of the satisfaction we found in our new home! 5 Stars!
5/5
GoogleI’ve had such an amazing experience with Foxtons although we decided to relocate - Foxtons was very helpful with our search. We worked with Sophie who has exceptional service. She went to great lengths to support us with our search.
5/5
GoogleI had a great experience with Foxtons in Stratford. Our agent Manuela was really helpful, friendly and professional. Thanks to her, me and my family finally managed to get a home in a perfect location for us. Thank you Manuela.
5/5
TrustpilotExcellent manager Aaliya!
My experience with Foxtons has been mixed.
4/5
TrustpilotRebecca Hutcheson
Rebecca is very efficient and responsive in dealing with issues we’ve had as tenants. She is very easy to deal with, a much more positive experience than with some previous agents.
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Tell us what you need and we'll put you in touch. Foxtons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
