Trusted Agent profile · London
★★★★★
2,032 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,032 reviews on two platforms, including 448 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent support!
We have been using Foxton for nearly 4 years, they have been very helpful and efficient, handling issues promptly, big shout out to Brandon Amechi in the Guilford Office, he has been most helpful not just in solving issues arising but also alerting us of potential problems.
5/5
TrustpilotFoxtons are the best
Foxtons are the best. They employ agents with a can do attitude, they don’t leave you waiting for answers, are professional and personable. My property manager Ashleigh Fisher is one of the best managers I’ve ever had and am very grateful to Foxtons to assigning her to me!
5/5
TrustpilotMy experience with the property manager…
My experience with the property manager “Ashleigh Fisher” is always positive as she goes beyond her way to solve my query or to provide me with the information I need. In general,Ashleigh is always helpful, nothing is too much for her and she is knowledgeable, efficient and trustworthy.
5/5
TrustpilotI feel compelled to write and say that…
I feel compelled to write and say that Rebecca Hutchison has gone above and beyond in looking after my flats in Hurlock Heights. Rebecca and all the team on the lettings have never been less than totally professional and give me peace of mind. Thank you Stephen Pearson
5/5
GoogleGreat experience with Foxtons. They took excellent pictures, handled all the viewings and found us a buyer at 98.5% of asking price within a few weeks. We dealt mainly with Beatrice Rogers who made sure we kept our buyer despite delays related to our purchase extending the transaction. Overall we found Foxtons to be well worth the higher fee - can’t imagine selling with anyone else!
1/5
TrustpilotImpossible to speak with a realtor
I had a horrible time with this group. I reached out several times over a ten day period. I could never get a hold of the agents assigned to my area, and they blatantly ignored attempts to get in touch with them. Ten days after first contact, I managed an actual conversation with a realtor. False hope. I called back the next day to make the time sensitive offer we'd talked about, and could not reach agent at all despite repeated attempts. This experience was extremely agitating and anxiety inducing. would not recommend to anyone who is looking for a good renting experience.
Hello Katie,I've reached out to you on Trustpilot for more information.Kind regardsDavid
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
5/5
TrustpilotSection 21 and tenancy agreement
Tanya is very helpful and responsible property manager. She helped me to complete a S21 letter from the solicitor. She did it at the midnight when she was off duty. In addition, she gave me a valuable advice in handling tenancy agreement that the tenant having council subsidized.
4/5
TrustpilotKerry is amazing
Kerry is amazing - really quick with response and getting things done. Avoid Dewi - though he did cause us an incredible amount of stress, we did come away with some good laughs wondering if the guy ever steps foot in his office.
1/5
TrustpilotWould give 0 stars if I could
Would give 0 stars if I could. Terrible communication throughout the contract, but especially in the last few weeks. Foxtons have made several errors in the moving out process, and when we have emailed them (several times) they just ignore. Absolutely shambolic management of the property, and I already foresee having issues with getting our deposit back.
Hi Raisa,We are sorry to hear about your experience, we take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further.Sophie,
5/5
TrustpilotEmily Dickson
Emily Dickson is our Letting Agent and although we have only been with Foxtons a couple of months the service and communication we have experienced so far have been exemplary. She endeavours to get all the information we need and helps us to manage the property.
5/5
TrustpilotGreat professionals
Great professionals. easy to work with.
5/5
GoogleWe met Tanya Robinson only a couple of months ago in our hunt for an investment property, she was the last person (and property) of the day and we arrived having thought we'd made our decision on something else, but she changed our minds in the friendliest, least pressured way. She managed to re-assure our expectations of a buy-to-let in the Forest Gate area and was supportive throughout. Fortunately for us it was our quickest, easiest sale yet, but at any point Tanya was available to chat if needed. We'd highly recommend her.
5/5
TrustpilotGood communication
Good communication. Update on any new information.Support on application progress and making the whole process seamless. Abbas was the agent who helped me get the flat I wanted and am forever grateful he was the one I mainly communicated with from start to finish. 10/10.
5/5
TrustpilotJean-Paul Antoine - New Homes
Jean-Paul Antoine was doing a fine job in assisting me in buying my first property. He follows up with issues, and even when he was on leave there was handover set up for his colleagues to follow up. All issues are well addressed and especially when a middle-man is needed to talk to the home seller to smoothen things.
5/5
GoogleOliver Mint has been really helpful to us during our house hunting. He has listened carefully to our must-have's and good-to-have's for the potential property and his recommendations have been spot on and thus not wasting any of our and his time with viewings that get you nowhere (he has taken onboard our comments from previous viewings and adjusted his recommendations as such). He has been accommodative with the timing of the viewings due to our work schedule and this has very much been appreciated from our side. Having dealt with other estate agents in the past, I can say that for me Oliver is one of the best in the Newham area. Thanks Oliver!
5/5
GoogleMy husband and I had an excellent experience of Foxtons, mainly thanks to our main contact, Oliver Mint, who really was fantastic. Ollie went completely out of his way to help us find the right sort of property and then really fought our case to help secure the sale for us. Even though it ultimately didn't work out, I still can't sing the praises of Ollie and his team highly enough. He even helped out on a separate, property-related matter with some professional advice which was above and beyond the call of duty. Even though it's expensive, I can see that it is Foxtons' people that really set them apart as a brand. I can see we will be using them again in future, for sure..
5/5
GoogleTogether with my partner we have started house hunting in February this year. We have contacted countless agencies at a time and Foxtons Stratford with Oliver Mint as a representative has immediately standed out. We felt that we have been given adequate understanding of our needs, care and time needed to make decisions as well as personal advice and visiting different places. Even with a very tight budget and long list of must haves we have been always taken seriously. We have really enjoyed working with Ollie who has created a good bond with us and has been always keen to help and assist throughout the process. We would definitely recommend Ollie and Foxtons Stratford to our friends and family. Also hopefully in the future we'd be expanding our property portfolio and would certainly start and hope to complete again with Foxtons.
5/5
GoogleFirst thing I would say is that, this was a lengthy process and Tanya was fantastic throughout. I have spoken to/dealt with many different estate agents from larger and smaller firms and Tanya stood out as the most competent, knowledgeable and helpful by a distance. She quickly understood the key things I was looking for in a property, which made the visit process much more relevant as we rarely 'wasted' viewings (beneficial for both parties). In terms of the local area, Tanya was very knowledgeable and detail-oriented - I asked a number of questions and this helped plot where would be the ideal location and more importantly, why. The estate agent works for the buyer (primary objective: achieving the best price possible). I could see that with a less-able estate agent, from a buyer's perspective - it could feel at times that you do not have much/any support during the process. However, Tanya takes the pragmatic and logical stance that - the objective for everyone is to get the deal done. I really felt that this was not a one-sided process at all and I believe she did an excellent job managing and balancing the relationships on both sides. I really appreciate the considerable time spent, at times above and beyond what would be within the 'standard' remit. This was vital in coming to an agreement and being able to complete.
5/5
GoogleHaving recently purchased a property in January I dealt with Oliver Mint and Kingshuk Dasgupter at Foxtons in Stratford. The process was quite lengthy and challenging due to there seller however my dealings with Foxtons allowed the experience to run as smoothly as possible by receiving continued contact and regular updates. This was very important to me and key to maintaining valuable peace of mind throughout the period leading to the successful purchase of the property. I experienced a non pressured professional approach with a responsive, attentive and friendly service throughout, one that I would definitely recommend!
5/5
GoogleDuring our house search, we dealt with Oliver Mint, who was really helpful and patient. We had a specific area we wanted to buy and Oliver did his best to give us as much viewings as he could per day. He found us a great property with so much potential. The property was not in the exact location we were searching, but it was close and still in a great location. We are glad that we dealt with Oliver, he found us a great home and made the whole process pleasant.
5/5
GoogleGreat service and communication from start to finish. We appointed Foxtons to sell my mother's property in Stratford. From the moment we went to Foxtons office in Stratford, we were given assurance that they would do thier best for us. For sure they didn't disappoint with assurances. Communication was 1st class, especially with Simon. Mums property was sold after a few views, which was great and at the best price. Foxtons liaised with the buyers, mums solicitors and even our estate agents for mums new property. The whole sale and purchase experience has been nothing but smooth, thanks to Foxtons....well Thanks Simon 😊
5/5
TrustpilotExcellent management
Special thanks to Tony from the property management APAC team.So far he is the most responsible person I knew in the management team. In the past one year, he not only reported property issues with solutions, but also help me solved problems in the most efficient way.
1/5
TrustpilotI strongly recommend you DO NOT USE…
I strongly recommend you DO NOT USE FOXTONS during summertime because they are always on holidays. My purchase was scheduled for a 6-week exchange/completion but the Foxtons Nottinghill branch agent who should oversee the transaction took two annual leaves, one for one week and the other for two weeks. Of course this purchase failed again but I cannot blame him because it’s not his fault.
Thanks for taking the time to review us. We aim to deliver a high level of service which delivers the best outcomes for our customers, whatever those may be, and we work in partnership with our customers to make the right decisions to achieve those. We’re very sorry to hear you feel our service fell short for you.
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